What users are saying about
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Top Rated
2915 Ratings
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Top Rated
2012 Ratings

Salesforce

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Top Rated
2915 Ratings
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Score 8.4 out of 100

Trello

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Top Rated
2012 Ratings
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Score 8.4 out of 100

Likelihood to Recommend

Salesforce

Salesforce.com is an excellent option for other businesses as well. Using Salesforce.com has made it easier for us to keep track of our customers. Having everything in one place makes it easier for us to get what we're looking for. It integrates many functions. There's also a cloud-based approach that's convenient to use at any time. I believe the reporting or dashboard could be improved in the future, especially since the Lightning version has some ambiguous filters.
Al Mubassir Muin | TrustRadius Reviewer

Trello

Trello is great for tracking the progress of projects that have specific completion dates or tasks that must be finished in specific orders. We've used it for fundraising projects and event planning, not to mention planning of specific work projects. Trello's flexibility makes it so easy to set up and share new boards with interested parties.
Jill Nimmer-Beres | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Salesforce
7.9
Trello
Customer data management / contact management
Salesforce
8.4
Trello
Workflow management
Salesforce
7.8
Trello
Territory management
Salesforce
7.8
Trello
Opportunity management
Salesforce
8.4
Trello
Integration with email client (e.g., Outlook or Gmail)
Salesforce
7.4
Trello
Contract management
Salesforce
7.7
Trello
Quote & order management
Salesforce
7.6
Trello
Interaction tracking
Salesforce
8.1
Trello
Channel / partner relationship management
Salesforce
7.8
Trello

Customer Service & Support

Salesforce
8.5
Trello
Case management
Salesforce
9.0
Trello
Call center management
Salesforce
8.4
Trello
Help desk management
Salesforce
8.3
Trello

Marketing Automation

Salesforce
8.0
Trello
Lead management
Salesforce
8.2
Trello
Email marketing
Salesforce
7.7
Trello

CRM Project Management

Salesforce
7.5
Trello
Task management
Salesforce
7.7
Trello
Billing and invoicing management
Salesforce
6.7
Trello
Reporting
Salesforce
8.1
Trello

CRM Reporting & Analytics

Salesforce
8.3
Trello
Forecasting
Salesforce
8.0
Trello
Pipeline visualization
Salesforce
8.4
Trello
Customizable reports
Salesforce
8.5
Trello

Customization

Salesforce
8.1
Trello
Custom fields
Salesforce
8.3
Trello
Custom objects
Salesforce
8.3
Trello
Scripting environment
Salesforce
7.8
Trello
API for custom integration
Salesforce
8.0
Trello

Security

Salesforce
8.4
Trello
Single sign-on capability
Salesforce
8.3
Trello
Role-based user permissions
Salesforce
8.6
Trello

Social CRM

Salesforce
7.6
Trello
Social data
Salesforce
7.5
Trello
Social engagement
Salesforce
7.6
Trello

Integrations with 3rd-party Software

Salesforce
7.5
Trello
Marketing automation
Salesforce
7.7
Trello
Compensation management
Salesforce
7.4
Trello

Platform

Salesforce
7.8
Trello
Mobile access
Salesforce
7.8
Trello

Project Management

Salesforce
Trello
7.9
Task Management
Salesforce
Trello
9.1
Resource Management
Salesforce
Trello
7.7
Gantt Charts
Salesforce
Trello
6.8
Scheduling
Salesforce
Trello
7.6
Workflow Automation
Salesforce
Trello
8.0
Team Collaboration
Salesforce
Trello
9.0
Support for Agile Methodology
Salesforce
Trello
8.3
Support for Waterfall Methodology
Salesforce
Trello
7.4
Document Management
Salesforce
Trello
7.8
Email integration
Salesforce
Trello
7.9
Mobile Access
Salesforce
Trello
8.6
Timesheet Tracking
Salesforce
Trello
7.5
Change request and Case Management
Salesforce
Trello
7.1
Budget and Expense Management
Salesforce
Trello
7.1

Professional Services Automation

Salesforce
Trello
7.9
Quotes/estimates
Salesforce
Trello
6.9
Invoicing
Salesforce
Trello
7.6
Project & financial reporting
Salesforce
Trello
8.3
Integration with accounting software
Salesforce
Trello
9.0

Pros

Salesforce

  • Salesforce.com is extremely customizable. I would not consider it an out-of-the-box solution, although its standard fields allow for fundamental CRM activities and reporting.
  • Salesforce.com is able to integrate with 100s of third-party softwares—often times creating efficiencies in processes.
  • Reports within Salesforce.com have the ability to be simple as a standard Account report, or you can get very granular with your report filtering to segment a very specific result, eg. Accounts in California who are active clients and fall within the pharmaceutical industry and have a specified market capitalization.
Erik Viager | TrustRadius Reviewer

Trello

  • Easy color categorization of the "Cards" (which can represent anything from projects to tasks)
  • Ease of use overall - you can divide work into columns and move it from column to column depending on status
  • You can create multiple boards, which are spaces to store tasks (for different work contexts, or even private boards)
  • You can easily share boards with another person
  • You can easily assign tasks (Cards) to persons
  • You can store information in cards, like files and short format text
Wilbert Kramer | TrustRadius Reviewer

Cons

Salesforce

  • Costs vs. ROI: The initial cost to BUILD whatever instance your SF sales rep presents to you and sells; the COST associate to get to that build is NEVER explained or discussed.
  • The Salesforce sales rep's job is to sell you on an idea and hope, rather than practical application, implementation, and realistic expectations of the egregiously cantankerous and universally overpriced CRM.
  • They do not vet, manage or hold accountable their 'implementation partners'. Again, the sales rep for Salesforce; their job is to sell you the platform, not what you they showed you the platform can do. There is extreme neglect in discussing the actual cost to get their CRM platform to do WHAT they have showcased to you. Not to mention the time it takes to get there. Not to mention the partners they refer to you are random. These 3rd party companies do ALL the work and make ALL the money on behalf of Salesforce, for themselves. You get stuck in contracts with mediocre service or lackluster results and there is NO recourse for you as the consumer against these 'partners'.
  • If I want to sell GM cars, GM has standards and minimums they require in order for me to represent their brand. If I do shady dealings, rip customers off or am just a terrible business to be in business with, GM would strip me of my dealership title for their brand. SalesForce does no such thing. I could start a company to implement salesforce, have you sign a contract and deliver a garbage product. If you go to SF to complain about that; "Our hands our tied" as I have been told.
  • Salesforce does not care about your user experience, they just want you to buy more. It is a Sales organization, not a software company. Again, they do not care about your business, the negative impact of their CRM rollout, or how terrible their 3rd party support partners are. They. Dont. Care. They just want your money.
  • SF is aware they are the biggest player on the block. They have all the cards. You, the consumer, as an individual business, have no power or say.
Kurt Johansen | TrustRadius Reviewer

Trello

  • Swim Lanes - they are nonexistent. There is a third-party tool to add them but it's buggy as all get out
  • View - I am not sure how to do it but I really wish I didn't have to pick between viewing all cards with no detail or one with all detail. Maybe the ability to collapse and expand?
  • Integrations - It would be amazing if I could easily pop action items from Gmail over to Trello, but right now I can only copy text or upload screenshot attachments.
Sarah Meerschaert | TrustRadius Reviewer

Likelihood to Renew

Salesforce

Salesforce 10.0
Based on 49 answers
While it's not perfect and can be overly complicated at times, there is not another solution out there that can do what it does. To get the same functionality you would need numerous disparate tools to match the amount of functionality Salesforce has. Having it all aggregated on one platform makes the complicated parts far more bearable
John Cupoli | TrustRadius Reviewer

Trello

Trello 10.0
Based on 3 answers
I am very likely to renew Trello, because it doesn't cost anything to do so. I am also very likely to use Trello's upgraded features in the future because a lot of my team's data is stored on there and they have already gotten used to the platform. Trello is very easy for new team members to pick up, making the onboarding and usability very streamlined.
Sahr Saffa | TrustRadius Reviewer

Usability

Salesforce

Salesforce 8.2
Based on 86 answers
I think Salesforce is going to be a fantastic resource once we get fully onboarded and trained and are using all the features we want in our company. The problem is that onboarding is not intuitive and is very labor-intensive. After you make the agreement to purchase and settle on a price, they come back and recommend spending thousands more to have someone onboard for you. It's a hidden fee that isn't part of the original negotiations. In our case, we couldn't afford that right off the bat so the onboarding process is slower than expected, but we will eventually get there.
Anonymous | TrustRadius Reviewer

Trello

Trello 8.6
Based on 42 answers
Overall, Trello is a great tool to use. It's very user-friendly, very powerful and we've set it up to work well for our team. I've recommended it to others who need something free or very cheap and it's worked well for them too. If you're wanting something with more muscle, then I'd suggest looking at either monday.com or Airtable.
Jared DeLong | TrustRadius Reviewer

Reliability and Availability

Salesforce

Salesforce 9.8
Based on 54 answers
Salesforce is always available securely from any internet-capable device anywhere in the world, UNLESS you choose to set security measures so that ONLY trusted IP ranges may access the system at certain times of the day. It's all about choice and flexibility with Salesforce products.
Kyle Dugger | TrustRadius Reviewer

Trello

No score
No answers yet
No answers on this topic

Performance

Salesforce

Salesforce 9.0
Based on 36 answers
Salesforce performance in general is excellent. "The cloud infrastructure beneath Force.com has been fine-tuned over the past 10 years. It powers nearly 100,000+ businesses running more than 185,000 applications that 3 million users count on every day."
Points per Salesforce -
1) Multitenant kernel - With a multitenant platform, each business that uses the app doesn’t have its own copy. Instead, all businesses share a single copy and then customize it for their specific needs.
2) ISO 27001 certified security - You can’t compromise when it comes to enterprise-level security. Force.com is road-tested and trusted by nearly 100,000+ companies, including many of the world’s most security-conscious organizations, such as banks and health care providers.
3) Proven reliability - All Force.com apps run on world-class data centers with backup, failover, and disaster-recovery facilities. Force.com has had a proven 99.9 percent uptime record for years.
4) Proven, real-time scalability - Force.com is used by many of the world's largest enterprises, including Cisco, Japan Post Network, and Symantec. Applications can automatically scale from a few users to millions of page views, as needed.
5) Real-time query optimizer - You need fast access to your data. The Force.com query optimizer delivers under 300ms response time, at a massive scale.
6) Real-time transparent system status - You can always see real-time system performance, availability, and security information at trust.salesforce.com.
7) Real-time upgrades - Unlike traditional software platforms, our upgrades never break your customizations, code, or integrations. We upgrade the platform for you 3 to 4 times each year. As a result, you’re always on the latest version, with access to the latest features, performance, and security enhancements.
8) Real-time sandbox environments - With a single click, you can create copies of your applications, configuration, and data in separate environments for development, testing, and training.
9) Three global production data centers and disaster recovery - Force.com runs on three geographically dispersed, mirrored data centers with built-in replication, disaster recovery, a redundant network backbone, and no single points of failure
Rob Gottschalk | TrustRadius Reviewer

Trello

No score
No answers yet
No answers on this topic

Support Rating

Salesforce

Salesforce 7.8
Based on 113 answers
I rate the overall support for Salesforce.com in 10 because they are accomodating, very responsive, timely, and handle issues or inquiries professionally. We never had any issues with raising it or waiting too long until it is fixed. Nothing to worry about if we have something to raise it will always be smooth and hassle-free communication.
Angel Arciaga | TrustRadius Reviewer

Trello

Trello 8.1
Based on 158 answers
I have never needed to contact Trello's customer support team. For the most part, the app is pretty self-explanatory. I have used their help center and find it really useful, particularly their Getting Started guides, which cover everything from general information to feature deep dives and best practices. The help center is available in six different languages and the Trello Community is there to answer questions along with Trello Support.
Elissa Bernstein | TrustRadius Reviewer

In-Person Training

Salesforce

Salesforce 7.9
Based on 11 answers
I attended two training sessions. I would rate them a 4 as an advanced user. It was very basic – great for someone new – would give 8+ for new person.

I had 3 years of experience at the time. I skipped basic and went onto advanced and still not helpful. A lot of it was best practices that didn’t feel relevant for our business
Anonymous | TrustRadius Reviewer

Trello

No score
No answers yet
No answers on this topic

Online Training

Salesforce

Salesforce 9.1
Based on 15 answers
I have gone through multiple. The content that’s delivered is quite basic – I wish they had more advanced training.

We are grandfathered into premium support plus training. We get unlimited access to instructor led and online training for free. We have taken advantage of this
Anonymous | TrustRadius Reviewer

Trello

No score
No answers yet
No answers on this topic

Implementation Rating

Salesforce

Salesforce 9.4
Based on 32 answers
Just from an organizational standpoint - we standardized our data prior to moving to Salesforce. But we essentially standardized it wrong. That's created a big disgusting mess for us know that I'll have to deal with as the Admin. Be sure you think through use cases prior to doing something like that - seek outside opinions on how the data will work best, especially depending on what else you're going to integrate with Salesforce.
Anonymous | TrustRadius Reviewer

Trello

Trello 9.0
Based on 2 answers
For our small business, getting a few of us started well on Trello was the key, I think. As long as a couple of us were really comfortable with the interface, we could lead others and help them with any questions. From now on, anyone who works with us just naturally uses Trello for information sharing - it's just part of what we do.
Raylene Wall | TrustRadius Reviewer

Alternatives Considered

Salesforce

When evaluating a CRM solution for our company we had a fairly simple decision process. We had to decide to buy vs build an internal solution - which we found for the cost Salesforce would save from development / IT perspective and provide a more robust solution. The closest out of the box competitor we looked at was the Microsoft Dynamics CRM product -and again, we found Salesforce to be a more robust / cost effective solution.
Anonymous | TrustRadius Reviewer

Trello

I would say Trello is very well suited for my team's needs as we are relatively small in size but frequently scale up based on the project's size and needs. We tend to use it at a basic level for organizing internal tasks and to-dos, but also develop large complicated boards when need be. It doesn't seem like other systems (like Basecamp) scale very well and really require a more consistent type of workload to make the best use of them.
Joel McAfee | TrustRadius Reviewer

Contract Terms and Pricing Model

Salesforce

Salesforce 9.2
Based on 5 answers
Salesforce has never been able to answer a question I've had, but I've heard from colleagues that they respond quickly. Market leaders tend to be more professional when things go awry. For CRM systems, Salesforce is by far the most popular. I've used CRM systems before Salesforce, and they weren't even close. Salesforce has such a monopoly on the market that they consider us as users. Inextricably linked, the two are one.
Aononna Tazin | TrustRadius Reviewer

Trello

No score
No answers yet
No answers on this topic

Scalability

Salesforce

Salesforce 10.0
Based on 2 answers
I've worked with Salesforce since 2001 in companies ranging from 4 to hundreds of sales people and the system has been able to scale and perhaps more importantly expand (functionally) to the needs of larger organizations. In fact in my previous company, as a provider of a solution that integrated with Salesforce, we had customers that had thousands of sales people using Salesforce.
Anonymous | TrustRadius Reviewer

Trello

No score
No answers yet
No answers on this topic

Professional Services

Salesforce

Salesforce 9.0
Based on 4 answers
I believe it is the best customer relationship management system available. We use it for everything and have integrated other platforms to give customers/accounts a 360-degree view. According to Salesforce customer service, it is beneficial for tracking all information, and the reporting/dashboards are unique. It's where we keep track of every sale.
Al Mubassir Muin | TrustRadius Reviewer

Trello

No score
No answers yet
No answers on this topic

Return on Investment

Salesforce

  • Companies that either hire consulting expertise or have in-house experts will benefit the most. It can be a powerful tool. Manage it correctly and there will be great benefits.
  • Conversely, if companies don't implement Salesforce.com with a plan, there will be frustration and small if any ROI realized.
Quentin Goin | TrustRadius Reviewer

Trello

  • Trello helps me maintain visibility into what my international teams are doing - even if we can't be in the same room together, we can be on the same board together.
  • Trello helps us manage WIP so as to reduce the amount of things we are trying to do simultaneously.
  • (Negative) Our teams often use Trello as a crutch for traditional communication - instead assuming people will detect changes on the board on their own.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Salesforce

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Salesforce Editions & Modules

Edition
Essentials$25.001
Professional$75.001
Enterprise$150.001
Unlimited$300.002
  1. Per User/Per Month
  2. Per user/Per month
Additional Pricing Details

Trello

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Trello Editions & Modules

Edition
FreeForever Free
Business Class12.502
Enterprise17.502
  1. none
  2. per user/per month
Additional Pricing Details

Rating Summary

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