What users are saying about
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Top Rated
2609 Ratings

Salesforce

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Top Rated
2609 Ratings
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Score 8.3 out of 100
12 Ratings
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Score 10 out of 100

Likelihood to Recommend

Salesforce

I'd be likely to recommend Salesforce to anyone who has time or resources to develop the system to meet their needs - or to hire that out to another firm. Salesforce is a HUGE tool that comes as a blank slate. and not appropriate for any firm that cannot have a near full time support person or developer.
Jeff Fralick | TrustRadius Reviewer

VMware Socialcast (discontinued)

Socialcast has been a great tool for FactSet. I would recommend it to any firm looking for an easy-to-use tool to centralize communication and collaborate on a global scale.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Salesforce
8.3
VMware Socialcast (discontinued)
Customer data management / contact management
Salesforce
9.1
VMware Socialcast (discontinued)
Workflow management
Salesforce
8.1
VMware Socialcast (discontinued)
Territory management
Salesforce
8.1
VMware Socialcast (discontinued)
Opportunity management
Salesforce
8.8
VMware Socialcast (discontinued)
Integration with email client (e.g., Outlook or Gmail)
Salesforce
8.3
VMware Socialcast (discontinued)
Contract management
Salesforce
8.4
VMware Socialcast (discontinued)
Quote & order management
Salesforce
7.7
VMware Socialcast (discontinued)
Interaction tracking
Salesforce
8.6
VMware Socialcast (discontinued)
Channel / partner relationship management
Salesforce
8.0
VMware Socialcast (discontinued)

Customer Service & Support

Salesforce
8.5
VMware Socialcast (discontinued)
Case management
Salesforce
9.0
VMware Socialcast (discontinued)
Call center management
Salesforce
8.4
VMware Socialcast (discontinued)
Help desk management
Salesforce
8.3
VMware Socialcast (discontinued)

Marketing Automation

Salesforce
8.2
VMware Socialcast (discontinued)
Lead management
Salesforce
8.3
VMware Socialcast (discontinued)
Email marketing
Salesforce
8.1
VMware Socialcast (discontinued)

CRM Project Management

Salesforce
8.0
VMware Socialcast (discontinued)
Task management
Salesforce
8.4
VMware Socialcast (discontinued)
Billing and invoicing management
Salesforce
6.7
VMware Socialcast (discontinued)
Reporting
Salesforce
8.8
VMware Socialcast (discontinued)

CRM Reporting & Analytics

Salesforce
8.8
VMware Socialcast (discontinued)
Forecasting
Salesforce
8.5
VMware Socialcast (discontinued)
Pipeline visualization
Salesforce
8.9
VMware Socialcast (discontinued)
Customizable reports
Salesforce
9.1
VMware Socialcast (discontinued)

Customization

Salesforce
8.7
VMware Socialcast (discontinued)
Custom fields
Salesforce
8.7
VMware Socialcast (discontinued)
Custom objects
Salesforce
8.8
VMware Socialcast (discontinued)
Scripting environment
Salesforce
8.3
VMware Socialcast (discontinued)
API for custom integration
Salesforce
8.8
VMware Socialcast (discontinued)

Security

Salesforce
8.9
VMware Socialcast (discontinued)
Single sign-on capability
Salesforce
8.9
VMware Socialcast (discontinued)
Role-based user permissions
Salesforce
8.9
VMware Socialcast (discontinued)

Social CRM

Salesforce
8.2
VMware Socialcast (discontinued)
Social data
Salesforce
8.3
VMware Socialcast (discontinued)
Social engagement
Salesforce
8.1
VMware Socialcast (discontinued)

Integrations with 3rd-party Software

Salesforce
8.3
VMware Socialcast (discontinued)
Marketing automation
Salesforce
8.5
VMware Socialcast (discontinued)
Compensation management
Salesforce
8.2
VMware Socialcast (discontinued)

Platform

Salesforce
8.0
VMware Socialcast (discontinued)
Mobile access
Salesforce
8.0
VMware Socialcast (discontinued)

Project Management

Salesforce
VMware Socialcast (discontinued)
6.3
Task Management
Salesforce
VMware Socialcast (discontinued)
7.7
Gantt Charts
Salesforce
VMware Socialcast (discontinued)
7.0
Scheduling
Salesforce
VMware Socialcast (discontinued)
6.3
Workflow Automation
Salesforce
VMware Socialcast (discontinued)
8.0
Mobile Access
Salesforce
VMware Socialcast (discontinued)
3.8
Search
Salesforce
VMware Socialcast (discontinued)
8.0
Visual planning tools
Salesforce
VMware Socialcast (discontinued)
3.4

Communication

Salesforce
VMware Socialcast (discontinued)
7.5
Chat
Salesforce
VMware Socialcast (discontinued)
8.7
Notifications
Salesforce
VMware Socialcast (discontinued)
8.2
Discussions
Salesforce
VMware Socialcast (discontinued)
8.1
Surveys
Salesforce
VMware Socialcast (discontinued)
8.7
Internal knowledgebase
Salesforce
VMware Socialcast (discontinued)
6.1
Integrates with GoToMeeting
Salesforce
VMware Socialcast (discontinued)
5.0
Integrates with Gmail and Google Hangouts
Salesforce
VMware Socialcast (discontinued)
7.0
Integrates with Outlook
Salesforce
VMware Socialcast (discontinued)
7.9

File Sharing & Management

Salesforce
VMware Socialcast (discontinued)
5.7
Versioning
Salesforce
VMware Socialcast (discontinued)
2.1
Video files
Salesforce
VMware Socialcast (discontinued)
7.2
Audio files
Salesforce
VMware Socialcast (discontinued)
7.2
Document collaboration
Salesforce
VMware Socialcast (discontinued)
6.7
Access control
Salesforce
VMware Socialcast (discontinued)
7.2
Advanced security features
Salesforce
VMware Socialcast (discontinued)
5.8
Integrates with Google Drive
Salesforce
VMware Socialcast (discontinued)
5.0
Device sync
Salesforce
VMware Socialcast (discontinued)
4.0

Pros

Salesforce

  • Salesforce nails the reporting suite. It's so robust and refined, that it makes my job 10 times more efficient.
  • Task and recurring meetings. I love logging in everyday and knowing exactly what I have lined up for the day, or at least an idea of it. This helps me organize my calendar.
  • Notes, emails, plugins. I love being able to take notes directly into the Account/Opportunity, and then in turn send emails directly to the client from there as well. Also, if i'm in my work email, and I email a client directly, I can then easily attach said email into my Salesforce account via one easy click.
John Hilburn | TrustRadius Reviewer

VMware Socialcast (discontinued)

  • Socialcast has an exceptional user experience. With very few idiosyncrasies, it works well on every platform I've tried.
  • The platform has such a high level of ease of use, it becomes somewhat addicting.
  • Social analytics are superb.
  • The platform is highly intuitive and requires zero training or coaching in order for network members to become productive with it.
  • It's extremely reliable. Only once in 4 years, was the product not available, and that was only for about a half-hour. In that half-hour, we realized how dependent we were on it. (Very.)
  • The multi-device and deployment options are excellent. On-premise, Private Cloud, and Multi-tenant SaaS all available.
  • The mobile apps for iPhone, tablets, and Android render well with a beautiful UI/UX. The desktop AIR app is equally highly usable.
Susan Scrupski | TrustRadius Reviewer

Cons

Salesforce

  • Quick access to report "button(s)" on dashboard. Right now you have to go to the Reports Tab, find the report template and run it. In Sales, we look at the same reports daily, and for individual sales personnel, being able to click 1 button to get to their accounts with the through date always being updated to "today" (so it doesn't have to be selected every single day before running the report) - would be of great help.
Leslie Bradford | TrustRadius Reviewer

VMware Socialcast (discontinued)

  • The software is a little bit pricey because it is charged by user/month and depending on the deployment method.
  • For companies with a lot of workers the price can increase significantly.
  • The mobile app usability and notifications are poor. Need to be improved.
  • If there were more administrative features available the product would be improved
Vinicius Lima | TrustRadius Reviewer

Likelihood to Renew

Salesforce

Salesforce 10.0
Based on 48 answers
While it's not perfect and can be overly complicated at times, there is not another solution out there that can do what it does. To get the same functionality you would need numerous disparate tools to match the amount of functionality Salesforce has. Having it all aggregated on one platform makes the complicated parts far more bearable
John Cupoli | TrustRadius Reviewer

VMware Socialcast (discontinued)

VMware Socialcast (discontinued) 9.1
Based on 2 answers
Beyond the value FactSet derives from using the platform, Socialcast (the firm) has been a good partner to FactSet. We've experienced very little downtime with the service and they have been responsive and fair with enhancement requests and questions
Anonymous | TrustRadius Reviewer

Usability

Salesforce

Salesforce 7.5
Based on 36 answers
Salesforce is like a bucket of legos. Everyone gets the same bucket, but can build anything you want out of it. I've worked on Salesforce instances for: construction, non-profits, job training, music industries, medical insurance, medical billing, paid parking, and international medical diagnostic companies.
Kyle Dugger | TrustRadius Reviewer

VMware Socialcast (discontinued)

VMware Socialcast (discontinued) 9.0
Based on 1 answer
The UX is its best feature
Susan Scrupski | TrustRadius Reviewer

Reliability and Availability

Salesforce

Salesforce 9.8
Based on 27 answers
All Force.com apps run on world-class data centers with backup, failover, and disaster-recovery facilities. Force.com has had a proven 99.9 percent uptime record for years. Accordingly, I only recall our instance of Salesforce having one unscheduled, brief down time over 6 years. I can't remember for sure, but it may have been due to our Internet Service Provider (ISP) versus Salesforce itself. Also, Salesforce does it's best to keep customers in the loop:

Trust.salesforce.com is the salesforce.com community's home for real-time information on system performance and security. On this site you'll find:

Live and historical data on system performance
Up-to-the minute information on planned maintenance
Phishing, malicious software and social engineering threats
Best security practices for your organization
Information on how we safeguard your data
Rob Gottschalk | TrustRadius Reviewer

VMware Socialcast (discontinued)

No score
No answers yet
No answers on this topic

Performance

Salesforce

Salesforce 9.0
Based on 18 answers
Salesforce performance in general is excellent. "The cloud infrastructure beneath Force.com has been fine-tuned over the past 10 years. It powers nearly 100,000+ businesses running more than 185,000 applications that 3 million users count on every day."
Points per Salesforce -
1) Multitenant kernel - With a multitenant platform, each business that uses the app doesn’t have its own copy. Instead, all businesses share a single copy and then customize it for their specific needs.
2) ISO 27001 certified security - You can’t compromise when it comes to enterprise-level security. Force.com is road-tested and trusted by nearly 100,000+ companies, including many of the world’s most security-conscious organizations, such as banks and health care providers.
3) Proven reliability - All Force.com apps run on world-class data centers with backup, failover, and disaster-recovery facilities. Force.com has had a proven 99.9 percent uptime record for years.
4) Proven, real-time scalability - Force.com is used by many of the world's largest enterprises, including Cisco, Japan Post Network, and Symantec. Applications can automatically scale from a few users to millions of page views, as needed.
5) Real-time query optimizer - You need fast access to your data. The Force.com query optimizer delivers under 300ms response time, at a massive scale.
6) Real-time transparent system status - You can always see real-time system performance, availability, and security information at trust.salesforce.com.
7) Real-time upgrades - Unlike traditional software platforms, our upgrades never break your customizations, code, or integrations. We upgrade the platform for you 3 to 4 times each year. As a result, you’re always on the latest version, with access to the latest features, performance, and security enhancements.
8) Real-time sandbox environments - With a single click, you can create copies of your applications, configuration, and data in separate environments for development, testing, and training.
9) Three global production data centers and disaster recovery - Force.com runs on three geographically dispersed, mirrored data centers with built-in replication, disaster recovery, a redundant network backbone, and no single points of failure
Rob Gottschalk | TrustRadius Reviewer

VMware Socialcast (discontinued)

No score
No answers yet
No answers on this topic

Support Rating

Salesforce

Salesforce 6.0
Based on 32 answers
Since we do not pay for Premier Support, the agreed upon response times are still pretty good. It is a little ridiculous that you should need to pay tens of thousands of dollars for their best support options and training.
Brent Booth | TrustRadius Reviewer

VMware Socialcast (discontinued)

VMware Socialcast (discontinued) 9.0
Based on 2 answers
Excellent support; of course not perfect. :-)
Susan Scrupski | TrustRadius Reviewer

In-Person Training

Salesforce

Salesforce 7.9
Based on 11 answers
All instructors are Salesforce certified. If you have done any type of customization, then it probably makes more sense to use the consulting partner who implemented your instance of Salesforce for training
Rob Gottschalk | TrustRadius Reviewer

VMware Socialcast (discontinued)

No score
No answers yet
No answers on this topic

Online Training

Salesforce

Salesforce 9.1
Based on 15 answers
The quality of Salesforce's standard online training is high, but limited by nature as to what it covers.
Here are some common online courses -
Getting Started: Navigating Salesforce
Getting Started: Using the Sales Cloud
Getting Started: Administering Salesforce
Getting Started with Reports and Dashboards
Social Media Goes to Work: Chatter
Securing your Salesforce Organization
Getting Started with Data.com
Getting Started with Force.com Pages (Visualforce)
Writing Secure Applications on Force.com
Rob Gottschalk | TrustRadius Reviewer

VMware Socialcast (discontinued)

No score
No answers yet
No answers on this topic

Implementation Rating

Salesforce

Salesforce 9.4
Based on 16 answers
Executive involvement is critical. Make sure you have a good handle on the metrics you would like to ultimately manage. Work as a team to document your business requirements. Whiteboard often. Understand Salesforce's best practice capabilities.

Have a central person identified to handle all report and analysis requests (ie - don't allow multiple people to create reports; have one person create reports and distribute them to decision makers via the Salesforce dashboard or whatever form). Make sure you understand critical dates and develop the project plan accordingly
Rob Gottschalk | TrustRadius Reviewer

VMware Socialcast (discontinued)

No score
No answers yet
Not applicable, as it is a SaaS platform with minimal implementation
Susan Scrupski | TrustRadius Reviewer

Alternatives Considered

Salesforce

Salesforce is head and shoulders above any other CRM available on the market. It integrates with Gmail and almost any other third-party tool that your company plans to use, making it the most robust and integrated tool available.
Zach Ettelman | TrustRadius Reviewer

VMware Socialcast (discontinued)

Socialcast is great for collaboration & light project management, but anything complex doesn't work well.

Using it as an email notification curator works nice for us.
Richard Bird | TrustRadius Reviewer

Scalability

Salesforce

Salesforce 10.0
Based on 2 answers
Salesforce has the unique ability to scale to new products and offerings quickly growing with your enterprise.
Todd Duclos | TrustRadius Reviewer

VMware Socialcast (discontinued)

No score
No answers yet
No answers on this topic

Return on Investment

Salesforce

  • Salesforce.com has contributed to a more efficient overall organization in particular lowering cycle times required by technology in the field and in finance.
  • Salesforce.com has played a large part in a formidable increase in our sales close rate.
  • Salesforce.com has dramatically increased our insight into our business.
Irene Chivily Von Toussaint | TrustRadius Reviewer

VMware Socialcast (discontinued)

  • Definitely more organized project management and team collaboration.
  • Efficiency in carrying out tasks.
  • Creates a spirit of collaboration and friendliness among colleagues.
Elizabeth Gonzalez | TrustRadius Reviewer

Screenshots

Pricing Details

Salesforce

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

VMware Socialcast (discontinued)

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Salesforce
8.5
VMware Socialcast (discontinued)
7.7

Likelihood to Renew

Salesforce
10.0
VMware Socialcast (discontinued)
9.1

Usability

Salesforce
7.5
VMware Socialcast (discontinued)
9.0

Reliability and Availability

Salesforce
9.8
VMware Socialcast (discontinued)

Performance

Salesforce
9.0
VMware Socialcast (discontinued)

Support Rating

Salesforce
6.0
VMware Socialcast (discontinued)
9.0

In-Person Training

Salesforce
7.9
VMware Socialcast (discontinued)

Online Training

Salesforce
9.1
VMware Socialcast (discontinued)

Implementation Rating

Salesforce
9.4
VMware Socialcast (discontinued)

Scalability

Salesforce
10.0
VMware Socialcast (discontinued)

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