What users are saying about
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Top Rated
3080 Ratings
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Top Rated
627 Ratings

Salesforce

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Top Rated
3080 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.2 out of 100

Wrike

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Top Rated
627 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.5 out of 100

Feature Set Ratings

    Sales Force Automation

    7.7

    Salesforce

    77%

    Wrike

    Feature Set Not Supported
    N/A
    Salesforce.com ranks higher in 9/9 features

    Customer data management / contact management

    8.1
    81%
    188 Ratings
    N/A
    0 Ratings

    Workflow management

    7.8
    78%
    180 Ratings
    N/A
    0 Ratings

    Territory management

    7.6
    76%
    149 Ratings
    N/A
    0 Ratings

    Opportunity management

    8.2
    82%
    184 Ratings
    N/A
    0 Ratings

    Integration with email client (e.g., Outlook or Gmail)

    7.5
    75%
    173 Ratings
    N/A
    0 Ratings

    Contract management

    7.6
    76%
    146 Ratings
    N/A
    0 Ratings

    Quote & order management

    7.4
    74%
    138 Ratings
    N/A
    0 Ratings

    Interaction tracking

    7.9
    79%
    159 Ratings
    N/A
    0 Ratings

    Channel / partner relationship management

    7.7
    77%
    131 Ratings
    N/A
    0 Ratings

    Customer Service & Support

    8.6

    Salesforce

    86%

    Wrike

    Feature Set Not Supported
    N/A
    Salesforce.com ranks higher in 3/3 features

    Case management

    9.0
    90%
    56 Ratings
    N/A
    0 Ratings

    Call center management

    8.4
    84%
    42 Ratings
    N/A
    0 Ratings

    Help desk management

    8.3
    83%
    46 Ratings
    N/A
    0 Ratings

    Marketing Automation

    7.8

    Salesforce

    78%

    Wrike

    Feature Set Not Supported
    N/A
    Salesforce.com ranks higher in 2/2 features

    Lead management

    7.9
    79%
    171 Ratings
    N/A
    0 Ratings

    Email marketing

    7.7
    77%
    145 Ratings
    N/A
    0 Ratings

    CRM Project Management

    7.4

    Salesforce

    74%

    Wrike

    Feature Set Not Supported
    N/A
    Salesforce.com ranks higher in 3/3 features

    Task management

    7.5
    75%
    163 Ratings
    N/A
    0 Ratings

    Billing and invoicing management

    6.7
    67%
    37 Ratings
    N/A
    0 Ratings

    Reporting

    7.9
    79%
    127 Ratings
    N/A
    0 Ratings

    CRM Reporting & Analytics

    7.9

    Salesforce

    79%

    Wrike

    Feature Set Not Supported
    N/A
    Salesforce.com ranks higher in 3/3 features

    Forecasting

    7.7
    77%
    160 Ratings
    N/A
    0 Ratings

    Pipeline visualization

    7.9
    79%
    176 Ratings
    N/A
    0 Ratings

    Customizable reports

    8.1
    81%
    184 Ratings
    N/A
    0 Ratings

    Customization

    7.9

    Salesforce

    79%

    Wrike

    Feature Set Not Supported
    N/A
    Salesforce.com ranks higher in 4/4 features

    Custom fields

    8.0
    80%
    176 Ratings
    N/A
    0 Ratings

    Custom objects

    8.2
    82%
    168 Ratings
    N/A
    0 Ratings

    Scripting environment

    7.7
    77%
    128 Ratings
    N/A
    0 Ratings

    API for custom integration

    7.9
    79%
    148 Ratings
    N/A
    0 Ratings

    Security

    8.3

    Salesforce

    83%

    Wrike

    Feature Set Not Supported
    N/A
    Salesforce.com ranks higher in 2/2 features

    Single sign-on capability

    8.3
    83%
    146 Ratings
    N/A
    0 Ratings

    Role-based user permissions

    8.4
    84%
    139 Ratings
    N/A
    0 Ratings

    Social CRM

    7.7

    Salesforce

    77%

    Wrike

    Feature Set Not Supported
    N/A
    Salesforce.com ranks higher in 2/2 features

    Social data

    7.6
    76%
    118 Ratings
    N/A
    0 Ratings

    Social engagement

    7.8
    78%
    115 Ratings
    N/A
    0 Ratings

    Integrations with 3rd-party Software

    7.8

    Salesforce

    78%

    Wrike

    Feature Set Not Supported
    N/A
    Salesforce.com ranks higher in 2/2 features

    Marketing automation

    7.8
    78%
    152 Ratings
    N/A
    0 Ratings

    Compensation management

    7.7
    77%
    103 Ratings
    N/A
    0 Ratings

    Platform

    7.9

    Salesforce

    79%

    Wrike

    Feature Set Not Supported
    N/A
    Salesforce.com ranks higher in 1/1 features

    Mobile access

    7.9
    79%
    161 Ratings
    N/A
    0 Ratings

    Project Management

    Salesforce

    Feature Set Not Supported
    N/A
    7.8

    Wrike

    78%
    Wrike ranks higher in 14/14 features

    Task Management

    N/A
    0 Ratings
    9.0
    90%
    233 Ratings

    Resource Management

    N/A
    0 Ratings
    8.0
    80%
    197 Ratings

    Gantt Charts

    N/A
    0 Ratings
    8.1
    81%
    201 Ratings

    Scheduling

    N/A
    0 Ratings
    7.9
    79%
    215 Ratings

    Workflow Automation

    N/A
    0 Ratings
    7.5
    75%
    192 Ratings

    Team Collaboration

    N/A
    0 Ratings
    8.7
    87%
    230 Ratings

    Support for Agile Methodology

    N/A
    0 Ratings
    7.6
    76%
    133 Ratings

    Support for Waterfall Methodology

    N/A
    0 Ratings
    7.9
    79%
    118 Ratings

    Document Management

    N/A
    0 Ratings
    6.9
    69%
    197 Ratings

    Email integration

    N/A
    0 Ratings
    7.4
    74%
    193 Ratings

    Mobile Access

    N/A
    0 Ratings
    7.4
    74%
    194 Ratings

    Timesheet Tracking

    N/A
    0 Ratings
    7.8
    78%
    109 Ratings

    Change request and Case Management

    N/A
    0 Ratings
    7.7
    77%
    23 Ratings

    Budget and Expense Management

    N/A
    0 Ratings
    6.8
    68%
    87 Ratings

    Professional Services Automation

    Salesforce

    Feature Set Not Supported
    N/A
    7.5

    Wrike

    75%
    Wrike ranks higher in 4/4 features

    Quotes/estimates

    N/A
    0 Ratings
    8.2
    82%
    1 Rating

    Invoicing

    N/A
    0 Ratings
    7.3
    73%
    1 Rating

    Project & financial reporting

    N/A
    0 Ratings
    7.4
    74%
    84 Ratings

    Integration with accounting software

    N/A
    0 Ratings
    7.3
    73%
    46 Ratings

    Attribute Ratings

    • Salesforce.com is rated higher in 7 areas: Likelihood to Renew, Availability, Performance, Online Training, Implementation Rating, Configurability, Product Scalability
    • Wrike is rated higher in 4 areas: Likelihood to Recommend, Usability, Support Rating, In-Person Training

    Likelihood to Recommend

    7.6

    Salesforce

    76%
    305 Ratings
    8.6

    Wrike

    86%
    267 Ratings

    Likelihood to Renew

    9.4

    Salesforce

    94%
    49 Ratings
    8.9

    Wrike

    89%
    62 Ratings

    Usability

    8.0

    Salesforce

    80%
    94 Ratings
    8.8

    Wrike

    88%
    32 Ratings

    Availability

    9.8

    Salesforce

    98%
    54 Ratings
    9.1

    Wrike

    91%
    18 Ratings

    Performance

    9.0

    Salesforce

    90%
    36 Ratings
    8.2

    Wrike

    82%
    10 Ratings

    Support Rating

    7.6

    Salesforce

    76%
    121 Ratings
    8.8

    Wrike

    88%
    94 Ratings

    In-Person Training

    7.9

    Salesforce

    79%
    11 Ratings
    8.2

    Wrike

    82%
    2 Ratings

    Online Training

    9.1

    Salesforce

    91%
    15 Ratings
    8.6

    Wrike

    86%
    5 Ratings

    Implementation Rating

    9.4

    Salesforce

    94%
    32 Ratings
    8.3

    Wrike

    83%
    21 Ratings

    Configurability

    10.0

    Salesforce

    100%
    2 Ratings
    8.2

    Wrike

    82%
    2 Ratings

    Contract Terms and Pricing Model

    9.1

    Salesforce

    91%
    10 Ratings

    Wrike

    N/A
    0 Ratings

    Ease of integration

    Salesforce

    N/A
    0 Ratings
    8.2

    Wrike

    82%
    1 Rating

    Product Scalability

    10.0

    Salesforce

    100%
    2 Ratings
    7.7

    Wrike

    77%
    2 Ratings

    Professional Services

    9.3

    Salesforce

    93%
    8 Ratings

    Wrike

    N/A
    0 Ratings

    Vendor post-sale

    Salesforce

    N/A
    0 Ratings
    9.1

    Wrike

    91%
    1 Rating

    Vendor pre-sale

    Salesforce

    N/A
    0 Ratings
    8.2

    Wrike

    82%
    1 Rating

    Likelihood to Recommend

    Salesforce

    Ability to create dashboards. The project progress can be easily tracked. Tickets can be fed with all the right data and the same can be exported. You can customize the fields as per your usage. Can be used for multiple projects. The reports generated are accurate in nature and can be used for making important decisions and improvements.
    Read full review

    Wrike

    Wrike is great! One piece that is really nice is the ability to customize the views - so if you have team members who want to see a spreadsheet of tasks (like Smartsheet), or someone who just wants a basic list (like Asana), or wants a Gantt chart, or kanban board (like Trello), or if they want to prioritize by dragging (like Jira) - Wrike does all of this. I don't think Wrike is as suited for dev teams as Jira, or if all your entire team wants is just a list of tasks. But for anything else, I would say Wrike is one of the best, if not the best, options.
    Read full review

    Pros

    Salesforce

    • Salesforce.com is extremely customizable. I would not consider it an out-of-the-box solution, although its standard fields allow for fundamental CRM activities and reporting.
    • Salesforce.com is able to integrate with 100s of third-party softwares—often times creating efficiencies in processes.
    • Reports within Salesforce.com have the ability to be simple as a standard Account report, or you can get very granular with your report filtering to segment a very specific result, eg. Accounts in California who are active clients and fall within the pharmaceutical industry and have a specified market capitalization.
    Read full review

    Wrike

    • Task assigning to colleagues
    • Good overview about resources and resource management
    • All projects and tasks in one place - good overview for upper management and portfolio management
    • With a self-set-up workflow for tasks and projects, Wrike can be configured very well to the company processes
    Read full review

    Cons

    Salesforce

    • Would like easier integration of Einstein data in Salesforce Dashboards so we do not have to navigate to the Analytics Studio.
    • Quicker adoption of custom objects into new offerings like the Pipeline Navigator.
    • Continued expansion of Salesforce Surveys for more features and flexibility.
    Read full review

    Wrike

    • Navigating through the system with new features is awful. If you happen to miss the hundreds of updates, then you are at a loss for how to perform routine tasks.
    • Signed up for the course for Silver Certification and still is a nightmare to navigate- it messed up my login credentials, and I'm still not able to access the course.
    Read full review

    Pricing Details

    Salesforce

    Starting Price

    $25 per month

    Editions & Modules

    Salesforce editions and modules pricing
    EditionModules
    Essentials$25.001
    Professional$75.002
    Enterprise$150.003
    Unlimited$300.004

    Footnotes

    1. Per User/Per Month
    2. Per User/Per Month
    3. Per User/Per Month
    4. Per user/Per month

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Wrike

    Starting Price

    $9.8 per month per user

    Editions & Modules

    Wrike editions and modules pricing
    EditionModules
    Wrike Free$01
    Wrike Business$24.82
    Wrike EnterpriseRequest a quote3
    Wrike Team$9.84
    PinnacleRequest a quote5

    Footnotes

    1. per month per user
    2. per month per user
    3. per month per user
    4. per month per user
    5. per month per user

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Every premium plan begins with a 14-day trial period.

    Pricing

    Likelihood to Renew

    Salesforce

    While it's not perfect and can be overly complicated at times, there is not another solution out there that can do what it does. To get the same functionality you would need numerous disparate tools to match the amount of functionality Salesforce has. Having it all aggregated on one platform makes the complicated parts far more bearable
    Read full review

    Wrike

    Wrike has been a perfect tool for us. We love every aspect of it. The product, the support, and the community are great! We actually are renewing this month and look forward to many, many years ahead. Wrike provides updates every week. There are improvements and new enhancements all the time. Just when you didn't think it could be better, a new enhancement is added!
    Read full review

    Usability

    Salesforce

    Compared to the Salesforce Classic layout, the Lightning Experience is very user-friendly. Customize your top navigation bar to include quick links to your most frequently used records, objects, or reports. There are free online courses from Salesforce called "Trail Heads" to help new users get acquainted with the CRM. As a whole, it's a well-designed and user-friendly website. All is well, and there have been no problems so far.
    Read full review

    Wrike

    Wrike was difficult to learn at first. But with videos, emails on tips and tricks, I've been able to adapt. However, it's been difficult to convince other departments to use the program as it can be a bit overwhelming at first. I don't know what the solution is, other than to keep using it. Perhaps a template as a start for newbies?
    Read full review

    Reliability and Availability

    Salesforce

    Salesforce is always available securely from any internet-capable device anywhere in the world, UNLESS you choose to set security measures so that ONLY trusted IP ranges may access the system at certain times of the day. It's all about choice and flexibility with Salesforce products.
    Read full review

    Wrike

    Over two years of (almost) daily usage without outages. Don't remember any errors. I give it 9 only because some Wrike plugins (for online document edit) are based on NPAPI architecture. These types of plugins are being phased out in new browsers, and NPAPI plugins are disabled by default in recent versions of Chrome so you have to do some browser adjustments when you switch browsers or move to another computer.
    Read full review

    Performance

    Salesforce

    Salesforce performance in general is excellent. "The cloud infrastructure beneath Force.com has been fine-tuned over the past 10 years. It powers nearly 100,000+ businesses running more than 185,000 applications that 3 million users count on every day."
    Points per Salesforce -
    1) Multitenant kernel - With a multitenant platform, each business that uses the app doesn’t have its own copy. Instead, all businesses share a single copy and then customize it for their specific needs.
    2) ISO 27001 certified security - You can’t compromise when it comes to enterprise-level security. Force.com is road-tested and trusted by nearly 100,000+ companies, including many of the world’s most security-conscious organizations, such as banks and health care providers.
    3) Proven reliability - All Force.com apps run on world-class data centers with backup, failover, and disaster-recovery facilities. Force.com has had a proven 99.9 percent uptime record for years.
    4) Proven, real-time scalability - Force.com is used by many of the world's largest enterprises, including Cisco, Japan Post Network, and Symantec. Applications can automatically scale from a few users to millions of page views, as needed.
    5) Real-time query optimizer - You need fast access to your data. The Force.com query optimizer delivers under 300ms response time, at a massive scale.
    6) Real-time transparent system status - You can always see real-time system performance, availability, and security information at trust.salesforce.com.
    7) Real-time upgrades - Unlike traditional software platforms, our upgrades never break your customizations, code, or integrations. We upgrade the platform for you 3 to 4 times each year. As a result, you’re always on the latest version, with access to the latest features, performance, and security enhancements.
    8) Real-time sandbox environments - With a single click, you can create copies of your applications, configuration, and data in separate environments for development, testing, and training.
    9) Three global production data centers and disaster recovery - Force.com runs on three geographically dispersed, mirrored data centers with built-in replication, disaster recovery, a redundant network backbone, and no single points of failure
    Read full review

    Wrike

    For the most part, Wrike works very well. Every so often, the Apple/Mac application can be slow to load. Sometimes it requires a refresh and it is working fine again. I have not figured out if it is the software or just a computer issue
    Read full review

    Support Rating

    Salesforce

    Account managers are awesome for the most part but change every year. So just as they are getting to know your business they usually switch accounts. We have premier success now which gives us 24/7 access to support, which has been helpful as we deal with integration issues with APIs and across Salesforce products.
    Read full review

    Wrike

    Wrike's customer support is top-notch! There are so many ways to get answers from Wrike - from their blog, videos online, community forum, contacting customer support. Whatever way you choose, you'll have an answer within 24 hours, often within just a few hours. I love my customer success manager because she meets with me via Zoom every quarter to show me new product updates, tips and tricks, and talk through any issues or wishes I have with the system. She then provides me with regular status updates on product suggestions I've made. It's awesome!
    Read full review

    In-Person Training

    Salesforce

    I attended two training sessions. I would rate them a 4 as an advanced user. It was very basic – great for someone new – would give 8+ for new person.

    I had 3 years of experience at the time. I skipped basic and went onto advanced and still not helpful. A lot of it was best practices that didn’t feel relevant for our business
    Read full review

    Wrike

    We initially had online training. A trainer took us through various training sessions where we learned about all of the tools Wrike provides. This alone allowed us to learn and set up the software and roll it out to our team. Later, a customer service rep stopped in for some one on one training which was extremely helpful.
    Read full review

    Online Training

    Salesforce

    I have gone through multiple. The content that’s delivered is quite basic – I wish they had more advanced training.

    We are grandfathered into premium support plus training. We get unlimited access to instructor led and online training for free. We have taken advantage of this
    Read full review

    Wrike

    I found the pace and ease of the training to be welcoming and effective. I was able to move at my own speed and identify areas of need. This along with the ability to actually utilize provided training accounts made me feel far more willing to learn and grow through trial and error.
    Read full review

    Implementation Rating

    Salesforce

    Just from an organizational standpoint - we standardized our data prior to moving to Salesforce. But we essentially standardized it wrong. That's created a big disgusting mess for us know that I'll have to deal with as the Admin. Be sure you think through use cases prior to doing something like that - seek outside opinions on how the data will work best, especially depending on what else you're going to integrate with Salesforce.
    Read full review

    Wrike

    I think it's really about developing a relationship with your Wrike partners, in tandem with your key stakeholders. Once everyone is on the same page, it makes implementation easier. Also, make sure you put a LOT of thought into your Wrike Knowledgebase, clearly plan how you are going to support your users with the key information and answers they will ask
    Read full review

    Alternatives Considered

    Salesforce

    When evaluating a CRM solution for our company we had a fairly simple decision process. We had to decide to buy vs build an internal solution - which we found for the cost Salesforce would save from development / IT perspective and provide a more robust solution. The closest out of the box competitor we looked at was the Microsoft Dynamics CRM product -and again, we found Salesforce to be a more robust / cost effective solution.
    Read full review

    Wrike

    Asana seemed pretty comparable to Wrike, and the decision ultimately came down to pricing. On the other hand, Monday has been something our team has been considering for a while, which would also be a cut in cost and significantly more simple (geared toward smaller teams). We're currently still using Wrike since we're in a year-long contract and because we now have a lot of internal infrastructure in Wrike.
    Read full review

    Contract Terms and Pricing Model

    Salesforce

    The contract process was arduous. Some of that was because of the purchasing issues with our university, but as mentioned previously, we got a quote for a package and then they also recommended add-on fees. These were things we did not end up going with because we had budgeted based on the originally quoted amount. This has slowed down our implementation phase and meant we were paying for two CRM software for longer than I would have liked.
    Read full review

    Wrike

    No answers on this topic

    Scalability

    Salesforce

    I've worked with Salesforce since 2001 in companies ranging from 4 to hundreds of sales people and the system has been able to scale and perhaps more importantly expand (functionally) to the needs of larger organizations. In fact in my previous company, as a provider of a solution that integrated with Salesforce, we had customers that had thousands of sales people using Salesforce.
    Read full review

    Wrike

    Based on our experience, Wrike is very scalable. Our only issue is that you have to by seats (licenses) in certain increments. For example, when we started using Wrike we only needed 3 seats but we could not purchase any less than 5 so we were paying for 2 extra seats that weren't being used. We still currently have an extra seat open.
    Read full review

    Professional Services

    Salesforce

    Using Salesforce.com has made my daily routines more efficient and simplified the manual tasks I had to perform independently. I can now access data from any device, online or offline, and provide better guidance to my team about the forecasts provided by the built-in artificial intelligence (AI). A chat with a Salesforce support specialist would be great. The knowledge base has a community forum where Salesforce users can ask questions and learn more about the product.
    Read full review

    Wrike

    No answers on this topic

    Return on Investment

    Salesforce

    • Companies that either hire consulting expertise or have in-house experts will benefit the most. It can be a powerful tool. Manage it correctly and there will be great benefits.
    • Conversely, if companies don't implement Salesforce.com with a plan, there will be frustration and small if any ROI realized.
    Read full review

    Wrike

    • Wrike has good reporting tools that let team leaders see at a glance what everyone on the team is working on and what the status of the project is.
    • The interactive Gantt chart is one of Wrike's best features. It has dynamic timelines that show an overview of the project's progress, including the full work scope and any dependencies. It also has a critical path analysis, can work on more than one project at once, and can import files from MS Project.
    • Two-factor authentication is a very important tool for online safety.
    Read full review

    Screenshots

    Add comparison