What users are saying about
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Top Rated
3080 Ratings

Salesforce

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Top Rated
3080 Ratings
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Score 8.2 out of 100
1 Rating
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Score 9 out of 100

Feature Set Ratings

  • Salesforce.com ranks higher in 4 feature sets: Customer Service & Support, Marketing Automation, CRM Reporting & Analytics, Security
  • YetiForce CRM ranks higher in 5 feature sets: Sales Force Automation, CRM Project Management, Customization, Social CRM, Platform

Sales Force Automation

7.7

Salesforce

77%
8.6

YetiForce CRM

86%
YetiForce CRM ranks higher in 8/9 features

Customer data management / contact management

8.1
81%
188 Ratings
9.0
90%
1 Rating

Workflow management

7.8
78%
180 Ratings
9.0
90%
1 Rating

Territory management

7.6
76%
149 Ratings
9.0
90%
1 Rating

Opportunity management

8.1
81%
184 Ratings
9.0
90%
1 Rating

Integration with email client (e.g., Outlook or Gmail)

7.5
75%
173 Ratings
8.0
80%
1 Rating

Contract management

7.6
76%
146 Ratings
9.0
90%
1 Rating

Quote & order management

7.4
74%
138 Ratings
8.0
80%
1 Rating

Interaction tracking

7.8
78%
159 Ratings
8.0
80%
1 Rating

Channel / partner relationship management

7.7
77%
131 Ratings
N/A
0 Ratings

Customer Service & Support

8.6

Salesforce

86%
8.0

YetiForce CRM

80%
Salesforce.com ranks higher in 3/3 features

Case management

9.0
90%
56 Ratings
8.0
80%
1 Rating

Call center management

8.4
84%
42 Ratings
8.0
80%
1 Rating

Help desk management

8.3
83%
46 Ratings
8.0
80%
1 Rating

Marketing Automation

7.8

Salesforce

78%
7.5

YetiForce CRM

75%
Salesforce.com ranks higher in 1/2 features

Lead management

7.9
79%
171 Ratings
8.0
80%
1 Rating

Email marketing

7.7
77%
145 Ratings
7.0
70%
1 Rating

CRM Project Management

7.4

Salesforce

74%
8.0

YetiForce CRM

80%
YetiForce CRM ranks higher in 3/3 features

Task management

7.5
75%
163 Ratings
9.0
90%
1 Rating

Billing and invoicing management

6.7
67%
37 Ratings
7.0
70%
1 Rating

Reporting

7.9
79%
127 Ratings
8.0
80%
1 Rating

CRM Reporting & Analytics

7.9

Salesforce

79%
7.7

YetiForce CRM

77%
Salesforce.com ranks higher in 2/3 features

Forecasting

7.7
77%
160 Ratings
8.0
80%
1 Rating

Pipeline visualization

7.9
79%
176 Ratings
7.0
70%
1 Rating

Customizable reports

8.1
81%
184 Ratings
8.0
80%
1 Rating

Customization

7.9

Salesforce

79%
9.0

YetiForce CRM

90%
YetiForce CRM ranks higher in 4/4 features

Custom fields

8.0
80%
176 Ratings
10.0
100%
1 Rating

Custom objects

8.2
82%
168 Ratings
10.0
100%
1 Rating

Scripting environment

7.7
77%
128 Ratings
8.0
80%
1 Rating

API for custom integration

7.8
78%
148 Ratings
8.0
80%
1 Rating

Security

8.3

Salesforce

83%
7.5

YetiForce CRM

75%
Salesforce.com ranks higher in 2/2 features

Single sign-on capability

8.3
83%
146 Ratings
7.0
70%
1 Rating

Role-based user permissions

8.4
84%
139 Ratings
8.0
80%
1 Rating

Social CRM

7.7

Salesforce

77%
8.0

YetiForce CRM

80%
Salesforce.com ranks higher in 1/2 features

Social data

7.6
76%
118 Ratings
8.0
80%
1 Rating

Social engagement

7.8
78%
115 Ratings
N/A
0 Ratings

Integrations with 3rd-party Software

7.8

Salesforce

78%

YetiForce CRM

Feature Set Not Supported
N/A
Salesforce.com ranks higher in 2/2 features

Marketing automation

7.8
78%
152 Ratings
N/A
0 Ratings

Compensation management

7.7
77%
103 Ratings
N/A
0 Ratings

Platform

7.9

Salesforce

79%
8.0

YetiForce CRM

80%
YetiForce CRM ranks higher in 1/1 features

Mobile access

7.9
79%
161 Ratings
8.0
80%
1 Rating

Attribute Ratings

  • YetiForce CRM is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

7.7

Salesforce

77%
305 Ratings
9.0

YetiForce CRM

90%
1 Rating

Likelihood to Renew

9.4

Salesforce

94%
49 Ratings

YetiForce CRM

N/A
0 Ratings

Usability

8.0

Salesforce

80%
94 Ratings

YetiForce CRM

N/A
0 Ratings

Availability

9.8

Salesforce

98%
54 Ratings

YetiForce CRM

N/A
0 Ratings

Performance

9.0

Salesforce

90%
36 Ratings

YetiForce CRM

N/A
0 Ratings

Support Rating

7.6

Salesforce

76%
121 Ratings

YetiForce CRM

N/A
0 Ratings

In-Person Training

7.9

Salesforce

79%
11 Ratings

YetiForce CRM

N/A
0 Ratings

Online Training

9.1

Salesforce

91%
15 Ratings

YetiForce CRM

N/A
0 Ratings

Implementation Rating

9.4

Salesforce

94%
32 Ratings

YetiForce CRM

N/A
0 Ratings

Configurability

10.0

Salesforce

100%
2 Ratings

YetiForce CRM

N/A
0 Ratings

Contract Terms and Pricing Model

9.1

Salesforce

91%
10 Ratings

YetiForce CRM

N/A
0 Ratings

Product Scalability

10.0

Salesforce

100%
2 Ratings

YetiForce CRM

N/A
0 Ratings

Professional Services

9.3

Salesforce

93%
8 Ratings

YetiForce CRM

N/A
0 Ratings

Likelihood to Recommend

Salesforce

Ability to create dashboards. The project progress can be easily tracked. Tickets can be fed with all the right data and the same can be exported. You can customize the fields as per your usage. Can be used for multiple projects. The reports generated are accurate in nature and can be used for making important decisions and improvements.
Read full review

YetiForce

YetiForceCRM is warmly recommended for any enterprise with the need for a solid, reliable CRM system without the typical high costs attached. It is not suitable for companies without a strong IT support due to its server requirements and lack of documentation that requires experimentation to some extent. A cloud-based system would be more suitable in this scenario.
Read full review

Pros

Salesforce

  • Salesforce.com is extremely customizable. I would not consider it an out-of-the-box solution, although its standard fields allow for fundamental CRM activities and reporting.
  • Salesforce.com is able to integrate with 100s of third-party softwares—often times creating efficiencies in processes.
  • Reports within Salesforce.com have the ability to be simple as a standard Account report, or you can get very granular with your report filtering to segment a very specific result, eg. Accounts in California who are active clients and fall within the pharmaceutical industry and have a specified market capitalization.
Read full review

YetiForce

  • Detailed customization
  • Stability and speed
  • Customer support
Read full review

Cons

Salesforce

  • Would like easier integration of Einstein data in Salesforce Dashboards so we do not have to navigate to the Analytics Studio.
  • Quicker adoption of custom objects into new offerings like the Pipeline Navigator.
  • Continued expansion of Salesforce Surveys for more features and flexibility.
Read full review

YetiForce

  • Lack of documentation
  • No auto updates
  • Server requirements
Read full review

Pricing Details

Salesforce

Starting Price

$25 per month

Editions & Modules

Salesforce editions and modules pricing
EditionModules
Essentials$25.001
Professional$75.002
Enterprise$150.003
Unlimited$300.004

Footnotes

  1. Per User/Per Month
  2. Per User/Per Month
  3. Per User/Per Month
  4. Per user/Per month

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

YetiForce CRM

Starting Price

$0

Editions & Modules

YetiForce CRM editions and modules pricing
EditionModules
YetiForce CRMFree1

Footnotes

  1. none

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

YetiForceCRM is open source and free. There are no license fees. Free support is provided on GitHub. Paid support and additional services are available in the Marketplace which can be accessed directly from the CRM system.

Likelihood to Renew

Salesforce

While it's not perfect and can be overly complicated at times, there is not another solution out there that can do what it does. To get the same functionality you would need numerous disparate tools to match the amount of functionality Salesforce has. Having it all aggregated on one platform makes the complicated parts far more bearable
Read full review

YetiForce

No answers on this topic

Usability

Salesforce

Compared to the Salesforce Classic layout, the Lightning Experience is very user-friendly. Customize your top navigation bar to include quick links to your most frequently used records, objects, or reports. There are free online courses from Salesforce called "Trail Heads" to help new users get acquainted with the CRM. As a whole, it's a well-designed and user-friendly website. All is well, and there have been no problems so far.
Read full review

YetiForce

No answers on this topic

Reliability and Availability

Salesforce

Salesforce is always available securely from any internet-capable device anywhere in the world, UNLESS you choose to set security measures so that ONLY trusted IP ranges may access the system at certain times of the day. It's all about choice and flexibility with Salesforce products.
Read full review

YetiForce

No answers on this topic

Performance

Salesforce

Salesforce performance in general is excellent. "The cloud infrastructure beneath Force.com has been fine-tuned over the past 10 years. It powers nearly 100,000+ businesses running more than 185,000 applications that 3 million users count on every day."
Points per Salesforce -
1) Multitenant kernel - With a multitenant platform, each business that uses the app doesn’t have its own copy. Instead, all businesses share a single copy and then customize it for their specific needs.
2) ISO 27001 certified security - You can’t compromise when it comes to enterprise-level security. Force.com is road-tested and trusted by nearly 100,000+ companies, including many of the world’s most security-conscious organizations, such as banks and health care providers.
3) Proven reliability - All Force.com apps run on world-class data centers with backup, failover, and disaster-recovery facilities. Force.com has had a proven 99.9 percent uptime record for years.
4) Proven, real-time scalability - Force.com is used by many of the world's largest enterprises, including Cisco, Japan Post Network, and Symantec. Applications can automatically scale from a few users to millions of page views, as needed.
5) Real-time query optimizer - You need fast access to your data. The Force.com query optimizer delivers under 300ms response time, at a massive scale.
6) Real-time transparent system status - You can always see real-time system performance, availability, and security information at trust.salesforce.com.
7) Real-time upgrades - Unlike traditional software platforms, our upgrades never break your customizations, code, or integrations. We upgrade the platform for you 3 to 4 times each year. As a result, you’re always on the latest version, with access to the latest features, performance, and security enhancements.
8) Real-time sandbox environments - With a single click, you can create copies of your applications, configuration, and data in separate environments for development, testing, and training.
9) Three global production data centers and disaster recovery - Force.com runs on three geographically dispersed, mirrored data centers with built-in replication, disaster recovery, a redundant network backbone, and no single points of failure
Read full review

YetiForce

No answers on this topic

Support Rating

Salesforce

Account managers are awesome for the most part but change every year. So just as they are getting to know your business they usually switch accounts. We have premier success now which gives us 24/7 access to support, which has been helpful as we deal with integration issues with APIs and across Salesforce products.
Read full review

YetiForce

No answers on this topic

In-Person Training

Salesforce

I attended two training sessions. I would rate them a 4 as an advanced user. It was very basic – great for someone new – would give 8+ for new person.

I had 3 years of experience at the time. I skipped basic and went onto advanced and still not helpful. A lot of it was best practices that didn’t feel relevant for our business
Read full review

YetiForce

No answers on this topic

Online Training

Salesforce

I have gone through multiple. The content that’s delivered is quite basic – I wish they had more advanced training.

We are grandfathered into premium support plus training. We get unlimited access to instructor led and online training for free. We have taken advantage of this
Read full review

YetiForce

No answers on this topic

Implementation Rating

Salesforce

Just from an organizational standpoint - we standardized our data prior to moving to Salesforce. But we essentially standardized it wrong. That's created a big disgusting mess for us know that I'll have to deal with as the Admin. Be sure you think through use cases prior to doing something like that - seek outside opinions on how the data will work best, especially depending on what else you're going to integrate with Salesforce.
Read full review

YetiForce

No answers on this topic

Alternatives Considered

Salesforce

When evaluating a CRM solution for our company we had a fairly simple decision process. We had to decide to buy vs build an internal solution - which we found for the cost Salesforce would save from development / IT perspective and provide a more robust solution. The closest out of the box competitor we looked at was the Microsoft Dynamics CRM product -and again, we found Salesforce to be a more robust / cost effective solution.
Read full review

YetiForce

The two reasons we have decided towards YetiForceCRM were its price (free) and the customization options (almost unlimited). The other CRM systems come with a price tag but still have many features left out. On the other hand, YetiForceCRM gives us the option of custom modules resulting in full control of our data and workflows.
Read full review

Contract Terms and Pricing Model

Salesforce

The contract process was arduous. Some of that was because of the purchasing issues with our university, but as mentioned previously, we got a quote for a package and then they also recommended add-on fees. These were things we did not end up going with because we had budgeted based on the originally quoted amount. This has slowed down our implementation phase and meant we were paying for two CRM software for longer than I would have liked.
Read full review

YetiForce

No answers on this topic

Scalability

Salesforce

I've worked with Salesforce since 2001 in companies ranging from 4 to hundreds of sales people and the system has been able to scale and perhaps more importantly expand (functionally) to the needs of larger organizations. In fact in my previous company, as a provider of a solution that integrated with Salesforce, we had customers that had thousands of sales people using Salesforce.
Read full review

YetiForce

No answers on this topic

Professional Services

Salesforce

Using Salesforce.com has made my daily routines more efficient and simplified the manual tasks I had to perform independently. I can now access data from any device, online or offline, and provide better guidance to my team about the forecasts provided by the built-in artificial intelligence (AI). A chat with a Salesforce support specialist would be great. The knowledge base has a community forum where Salesforce users can ask questions and learn more about the product.
Read full review

YetiForce

No answers on this topic

Return on Investment

Salesforce

  • Companies that either hire consulting expertise or have in-house experts will benefit the most. It can be a powerful tool. Manage it correctly and there will be great benefits.
  • Conversely, if companies don't implement Salesforce.com with a plan, there will be frustration and small if any ROI realized.
Read full review

YetiForce

  • Cost savings
  • More flexibility with the number of users
  • Improved project management results
Read full review

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