Salesforce Sales Cloud

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Salesforce Sales Cloud
Score 8.4 out of 10
N/A
Salesforce Sales Cloud is a platform for sales with a community of Sellers, Sales Leaders, and Sales Operations, who use the solution to grow sales and increase productivity. The AI CRM for Sales features data built right in, so that companies can sell faster, sell smarter and sell efficiently. Salesforce Sales Cloud is used for, and supports: Buyer Engagement Sales Engagement Enablement Sales AI Sales Analytics Team…
$25
per month
Pricing
Salesforce Sales Cloud
Editions & Modules
Starter
$25.00
Per User/Per Month
Professional
$80.00
Per User/Per Month
Enterprise
$165.00
Per User/Per Month
Unlimited
$330.00
Per user/Per month
Offerings
Pricing Offerings
Salesforce Sales Cloud
Free Trial
Yes
Free/Freemium Version
No
Premium Consulting/Integration Services
No
Entry-level Setup FeeOptional
Additional Details
More Pricing Information
Community Pulse
Salesforce Sales Cloud
Considered Both Products
Salesforce Sales Cloud
Chose Salesforce Sales Cloud
Salesforce Sales cloud is well integrated with a lot of other marketing and sales technology SAAS products that we use within our business, which is a big part of why I enjoy using it. Compared to NetSuite, it is a lot more user friendly, a modern platform that provides better …
Chose Salesforce Sales Cloud
Zoho is a poor and cheap copycat of Salesforce Sales Cloud with less reliability and much less data protection. I needed high compliance.
Chose Salesforce Sales Cloud
It was a no-brainer: Salesforce was the number 1 option. SF was by far the clear winner from the beginning, with the CEO having used it in a prior organization, his development knowledge, and knowing that it is the best product on the market, we only evaluated a second option …
Chose Salesforce Sales Cloud
Hubspot isn't a huge amount cheaper and the customisability is a lot more limited. As a bespoke manufacturer, who is keen on efficiency, having a CRM we can really tailor to our needs makes a big difference.

We also tried Prospectsofts CRM but this has very limited customisation …
Chose Salesforce Sales Cloud
Salesforce Sales Cloud is more flexible and can be customized based on business needs. Other CRMs typically do not provide ability to perform so much customizations.

Also out of the box functionality of Salesforce Sales Cloud is extensive and can fulfill most needs of small …
Chose Salesforce Sales Cloud
Costly, larger time to market / value time, difficult and complex to set up and customize. But if you want highly customizable CRM and don´t care about user experience within a super large company Salesforce does the job well and the costs could be optimized as a larger …
Chose Salesforce Sales Cloud
In this case I listed two solutions (Clari and People.ai) complementary and one competitor. In my humble opinion Pipedrive is not competing for the same target market and SFDC is 100% consolidated in Enterprise segment as the only possible option for best in class companies …
Chose Salesforce Sales Cloud
No comparison. The breadth is so much superior. The power and automation behind it.
Chose Salesforce Sales Cloud
Didn’t necessarily select Salesforce Sales Cloud as my company uses it. But much more user friendly and more detailed information and KPI tracking. Better mobile app
Chose Salesforce Sales Cloud
The thing that puts Sales Cloud above the top is its simple user interface, which is easy to interact with. The visuals and automation are also quite amazing. Given its attention to data and customer relationship management, Sales Cloud is tough to beat. Of course, Microsoft …
Chose Salesforce Sales Cloud
Salesforce provides a wide variety of options that you can customize and tailor-fit to the process you want for your business to run. Also, we're using the comms tool Slack, which is now owned by Salesforce, which helps us monitor the business's movements even if we're not on a …
Chose Salesforce Sales Cloud
It was a decision made by the VP before I joined the company. However, my previous organization was also switching from NetSuite ERP to Salesforce due to the high level of customization required. However, SF is a widely used platform, and many other suppliers (such as Zymewire) …
Chose Salesforce Sales Cloud
HubSpot Sales Hub:Strengths: User-friendly, free tier, inbound marketing focus.Weaknesses: Limited customization compared to Salesforce.Salesforce Advantage: More powerful for complex sales processes and extensive customization options. Zoho CRM:Strengths: Cost-effective, wide …
Chose Salesforce Sales Cloud
Salesforce is a much more robust platform and is better suited for larger sales teams. There are better forecasting capabilities for different verticals of sales teams, so you can gain better insights from the data. Salesforce Cloud could be used by smaller organizations, but I …
Chose Salesforce Sales Cloud
Briefly used in peripheral nature as part of a call campaign from another company. They utilized it to manage the leads they were sending but I put the info into sales force which we used. Could not use a feed as we have the basic version that does not support integration.
Chose Salesforce Sales Cloud
Salesforce Sales Cloud is significantly easier to use, understand, and manage than Marketing Cloud. It makes data accessible, editable, and reportable at the click of a button. The UX is much easier to navigate and more clear on how to operate.
Chose Salesforce Sales Cloud
Hubspot if great for that SMB company, but it just has so many limitations for enterprises as compared to Sales Cloud. It is very rare that you "can't" do something in Salesforce, which is why I always prefer it over any other CRM.
Chose Salesforce Sales Cloud
SalesForce is on a different level as far as features, ease of use, and capabilities are concerned. When our company grew in size and sales we had to change to a more robust, complete CRM solution, and our only doubt was having it all on the cloud, which does not make sense in …
Chose Salesforce Sales Cloud
There are always pros and cons, but SF is a leader for a reason. I would argue Salesloft is the best cadencing tool out there though. Much of it comes down to support. Sadly, when companies grow their support often suffers.
Top Pros
Top Cons
Features
Salesforce Sales Cloud
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
Salesforce Sales Cloud
7.7
237 Ratings
0% above category average
Customer data management / contact management8.5237 Ratings
Workflow management7.9228 Ratings
Territory management7.4182 Ratings
Opportunity management8.4231 Ratings
Integration with email client (e.g., Outlook or Gmail)7.4216 Ratings
Contract management7.0188 Ratings
Quote & order management7.5172 Ratings
Interaction tracking7.4202 Ratings
Channel / partner relationship management7.6164 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
Salesforce Sales Cloud
7.4
79 Ratings
1% below category average
Case management7.679 Ratings
Call center management7.363 Ratings
Help desk management7.366 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
Salesforce Sales Cloud
7.6
216 Ratings
1% above category average
Lead management7.8211 Ratings
Email marketing7.4181 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
Salesforce Sales Cloud
7.4
219 Ratings
2% below category average
Task management7.4209 Ratings
Billing and invoicing management7.056 Ratings
Reporting7.7172 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
Salesforce Sales Cloud
7.7
232 Ratings
1% above category average
Forecasting7.3201 Ratings
Pipeline visualization7.7220 Ratings
Customizable reports8.1229 Ratings
Customization
Comparison of Customization features of Product A and Product B
Salesforce Sales Cloud
8.0
223 Ratings
5% above category average
Custom fields8.1221 Ratings
Custom objects8.1211 Ratings
Scripting environment7.9157 Ratings
API for custom integration8.0184 Ratings
Security
Comparison of Security features of Product A and Product B
Salesforce Sales Cloud
8.7
225 Ratings
4% above category average
Single sign-on capability8.8192 Ratings
Role-based user permissions8.6198 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
Salesforce Sales Cloud
7.4
142 Ratings
2% above category average
Social data7.5141 Ratings
Social engagement7.3138 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
Salesforce Sales Cloud
7.7
192 Ratings
8% above category average
Marketing automation7.8188 Ratings
Compensation management7.7128 Ratings
Platform
Comparison of Platform features of Product A and Product B
Salesforce Sales Cloud
7.0
203 Ratings
7% below category average
Mobile access7.0203 Ratings
Best Alternatives
Salesforce Sales Cloud
Small Businesses
Salesmate
Salesmate
Score 9.8 out of 10
Medium-sized Companies
Creatio
Creatio
Score 9.1 out of 10
Enterprises
Creatio
Creatio
Score 9.1 out of 10
All AlternativesView all alternatives
User Ratings
Salesforce Sales Cloud
Likelihood to Recommend
8.4
(369 ratings)
Likelihood to Renew
9.0
(56 ratings)
Usability
7.5
(120 ratings)
Availability
9.8
(27 ratings)
Performance
9.0
(18 ratings)
Support Rating
5.7
(91 ratings)
In-Person Training
7.9
(11 ratings)
Online Training
9.1
(15 ratings)
Implementation Rating
1.0
(18 ratings)
Configurability
10.0
(2 ratings)
Contract Terms and Pricing Model
8.8
(9 ratings)
Product Scalability
8.6
(28 ratings)
Professional Services
9.3
(8 ratings)
User Testimonials
Salesforce Sales Cloud
Likelihood to Recommend
Salesforce
Salesforce Sales Cloud is, in my experience, well suited to large B2B businesses who are driving demand and lead generation, and tracking customers through the funnel. It is a system we needed for a long time and has made a huge difference. However, I think it would have been more appropriate for a smaller business / a business who sets this up earlier on. There are great advantages to having historical data. It is really useful for allowing all commercial teams to work together, including sales, new business, marketing, client success etc. However, it relies too much too often on human error. If more things were automated and simpler, perhaps with AI queries, it could be easier to use
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Pros
Salesforce
  • Logging notes: SF makes it easy to log notes in the timeline or static notes that live in an easy-to-see spot for longevity.
  • Logging activities: It's easy to post a call, text, email, etc.
  • API data: Once connected, SF is critical to automation, such as website activity, login activity, pages visited, etc., which saves the Customer Success side time in understanding account activity.
  • Custom fields: you can add custom fields to really personalize your experience. We use quite a few and it's brilliant.
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Cons
Salesforce
  • I have hard-coded the auto-update of the phone number format and state format from some codes shared by the community, but I do not know where to do it. I cannot reset it either.
  • It is unclear what functionalities each version has. We use the enterprise version, and it seems we can only have one design of the pipeline. But different business segments would have very different sales cycles, and hence, pipeline tracking would be different. It would be nice to have this available in our version.
  • It seems I cannot create a report to pull notes logged at the account levels.
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Likelihood to Renew
Salesforce
There are days when I wish we hadn't switched, but I know that if we put in the time, we will get to where we want to be with the software and that it has many more capabilities than anything else we looked at. However, the amount of time and onboarding we need to do is also far greater than we realized/were told when we originally bought the product. They told us we should hire onboarding support, but at the end, after we had already reached our budget maximum for this, so it's been slower than we had hoped.
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Usability
Salesforce
Salesforce has been designed on the basis of "Clicks, not code". So anyone willing to learn the Salesforce user interface (which is quite good as far as management software platforms go) is able to become a Salesforce user or even a Salesforce administrator. You don't have to know coding language to work in the Salesforce environment. Also, Salesforce has one of the best software training resources (Trailhead) that I have ever encountered. It is free to all, easy to use, and most importantly it is interactive. No scrolling through endless text in a user manual. There are hands-on modules and related videos interlaced and through it all you earn points and badges to display your level of learning.
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Reliability and Availability
Salesforce
Salesforce is always available securely from any internet-capable device anywhere in the world, UNLESS you choose to set security measures so that ONLY trusted IP ranges may access the system at certain times of the day. It's all about choice and flexibility with Salesforce products.
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Performance
Salesforce
Salesforce performance in general is excellent. "The cloud infrastructure beneath Force.com has been fine-tuned over the past 10 years. It powers nearly 100,000+ businesses running more than 185,000 applications that 3 million users count on every day."
Points per Salesforce -
1) Multitenant kernel - With a multitenant platform, each business that uses the app doesn’t have its own copy. Instead, all businesses share a single copy and then customize it for their specific needs.
2) ISO 27001 certified security - You can’t compromise when it comes to enterprise-level security. Force.com is road-tested and trusted by nearly 100,000+ companies, including many of the world’s most security-conscious organizations, such as banks and health care providers.
3) Proven reliability - All Force.com apps run on world-class data centers with backup, failover, and disaster-recovery facilities. Force.com has had a proven 99.9 percent uptime record for years.
4) Proven, real-time scalability - Force.com is used by many of the world's largest enterprises, including Cisco, Japan Post Network, and Symantec. Applications can automatically scale from a few users to millions of page views, as needed.
5) Real-time query optimizer - You need fast access to your data. The Force.com query optimizer delivers under 300ms response time, at a massive scale.
6) Real-time transparent system status - You can always see real-time system performance, availability, and security information at trust.salesforce.com.
7) Real-time upgrades - Unlike traditional software platforms, our upgrades never break your customizations, code, or integrations. We upgrade the platform for you 3 to 4 times each year. As a result, you’re always on the latest version, with access to the latest features, performance, and security enhancements.
8) Real-time sandbox environments - With a single click, you can create copies of your applications, configuration, and data in separate environments for development, testing, and training.
9) Three global production data centers and disaster recovery - Force.com runs on three geographically dispersed, mirrored data centers with built-in replication, disaster recovery, a redundant network backbone, and no single points of failure
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Support Rating
Salesforce
The overall support has been good. More and more features are being released quite frequently. Very small features are also making big difference in how the tool can be adapted and used better. If there is anything we need or are stuck, the support team sets up a call and helps in resolving the issue/provides workarounds.
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In-Person Training
Salesforce
I attended two training sessions. I would rate them a 4 as an advanced user. It was very basic – great for someone new – would give 8+ for new person.

I had 3 years of experience at the time. I skipped basic and went onto advanced and still not helpful. A lot of it was best practices that didn’t feel relevant for our business
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Online Training
Salesforce
I have gone through multiple. The content that’s delivered is quite basic – I wish they had more advanced training.

We are grandfathered into premium support plus training. We get unlimited access to instructor led and online training for free. We have taken advantage of this
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Implementation Rating
Salesforce
Just from an organizational standpoint - we standardized our data prior to moving to Salesforce. But we essentially standardized it wrong. That's created a big disgusting mess for us know that I'll have to deal with as the Admin. Be sure you think through use cases prior to doing something like that - seek outside opinions on how the data will work best, especially depending on what else you're going to integrate with Salesforce.
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Alternatives Considered
Salesforce
The thing that puts Sales Cloud above the top is its simple user interface, which is easy to interact with. The visuals and automation are also quite amazing. Given its attention to data and customer relationship management, Sales Cloud is tough to beat. Of course, Microsoft Dynamics integrates nicely with other Microsoft products, and Monday is a tool everyone is familiar with, so it is hard to compete with those.
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Contract Terms and Pricing Model
Salesforce
Salesforce is the most widely used CRM system. Professionalism tends to increase when things go wrong for market leaders. Salesforce considers us as users because they own the market. Having all of our data in one place and all of our teams working within Salesforce. Anyone who uses Salesforce is impacted by it, even if they don't.
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Scalability
Salesforce
Salesforce sales cloud implementation can give you the desired outcome for your business. Its workflow, approval, sync, and file-sharing features help automate the process. The Macros feature helps business to shorten their sales cycle. Sales Cloud also allows businesses to make the right decision with its real-time business insights and analysis.
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Professional Services
Salesforce
Using Salesforce.com has made my daily routines more efficient and simplified the manual tasks I had to perform independently. I can now access data from any device, online or offline, and provide better guidance to my team about the forecasts provided by the built-in artificial intelligence (AI). A chat with a Salesforce support specialist would be great. The knowledge base has a community forum where Salesforce users can ask questions and learn more about the product.
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Return on Investment
Salesforce
  • All tools we've implemented with Salesforce had a pretty quick positive ROI with the exception of CPQ & Billing. That was a very large project that I would only suggest for businesses with many SKUs that tend to be packaged together.
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ScreenShots

Salesforce Sales Cloud Screenshots

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