Salesforce Commerce Cloud vs. Stripe Payments

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Salesforce Commerce Cloud
Score 8.0 out of 10
N/A
Salesforce Commerce Cloud (formerly Demandware) is a cloud-based eCommerce solution that touts flexibility and scalability for enterprises. It features merchandising tools, such as sorting, filtering, and image zooming.
$4
per month
Stripe Payments
Score 8.6 out of 10
N/A
Stripe is a payment gateway software solution which supports a range of payment related needs such as subscription management and recurrent billing via Stripe Billing, integration with third party payment services via the Stripe Connect API, assistance starting an Internet business which accepts payements via Stripe Atlas, fraud prevention via Stripe Radar, and payment analytics via Stripe Sigma. Additional features and modules include Stripe Issuing, which allows users to create,…
$0.02
per charge
Pricing
Salesforce Commerce CloudStripe Payments
Editions & Modules
No answers on this topic
Sigma
$0.02
per charge
Radar
$0.05
per screened transaction
Issuing
$0.10
per virtual card
Terminal
2.7% + 0.05
per successful charge
Integrated
2.9% + 0.30
per successful charge
Atlass
$500
one-time fee
Premium Support
1,800
per month
Customized
Contact sales team
Offerings
Pricing Offerings
Salesforce Commerce CloudStripe Payments
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsB2B Commerce: Starter - $4 price/order Growth - $6 price/order Plus - $8 price/order B2C Commerce: Starter - 1% Gross Merchandise Value Growth - 2% Gross Merchandise Value Plus - 3% Gross Merchandise Value B2B2C Commerce: 1% Gross Merchandise Value
More Pricing Information
Community Pulse
Salesforce Commerce CloudStripe Payments
Top Pros
Top Cons
Features
Salesforce Commerce CloudStripe Payments
Online Storefront
Comparison of Online Storefront features of Product A and Product B
Salesforce Commerce Cloud
7.7
37 Ratings
2% below category average
Stripe Payments
-
Ratings
Product catalog & listings8.334 Ratings00 Ratings
Product management8.734 Ratings00 Ratings
Bulk product upload7.733 Ratings00 Ratings
Branding6.433 Ratings00 Ratings
Mobile storefront7.530 Ratings00 Ratings
Product variations7.035 Ratings00 Ratings
Website integration6.334 Ratings00 Ratings
Visual customization9.035 Ratings00 Ratings
CMS8.632 Ratings00 Ratings
Online Shopping Cart
Comparison of Online Shopping Cart features of Product A and Product B
Salesforce Commerce Cloud
8.0
31 Ratings
4% above category average
Stripe Payments
-
Ratings
Abandoned cart recovery8.026 Ratings00 Ratings
Checkout user experience8.031 Ratings00 Ratings
Online Payment System
Comparison of Online Payment System features of Product A and Product B
Salesforce Commerce Cloud
7.4
30 Ratings
11% below category average
Stripe Payments
-
Ratings
eCommerce security7.430 Ratings00 Ratings
eCommerce Marketing
Comparison of eCommerce Marketing features of Product A and Product B
Salesforce Commerce Cloud
8.3
33 Ratings
8% above category average
Stripe Payments
-
Ratings
Promotions & discounts8.031 Ratings00 Ratings
Personalized recommendations9.333 Ratings00 Ratings
SEO7.729 Ratings00 Ratings
eCommerce Business Management
Comparison of eCommerce Business Management features of Product A and Product B
Salesforce Commerce Cloud
8.3
35 Ratings
4% above category average
Stripe Payments
-
Ratings
Multi-site management8.030 Ratings00 Ratings
Order processing8.732 Ratings00 Ratings
Inventory management8.031 Ratings00 Ratings
Shipping9.026 Ratings00 Ratings
Custom functionality8.033 Ratings00 Ratings
Payment Gateways
Comparison of Payment Gateways features of Product A and Product B
Salesforce Commerce Cloud
-
Ratings
Stripe Payments
8.0
6 Ratings
10% above category average
Fraud Detection00 Ratings8.36 Ratings
API or SDK00 Ratings8.16 Ratings
Recurring Payment Support00 Ratings7.56 Ratings
Billing and Invoicing Support00 Ratings7.86 Ratings
Global Support00 Ratings8.15 Ratings
Payment Form Acceptance00 Ratings8.45 Ratings
Best Alternatives
Salesforce Commerce CloudStripe Payments
Small Businesses
Shopify Plus
Shopify Plus
Score 9.1 out of 10
Apple Pay
Apple Pay
Score 9.3 out of 10
Medium-sized Companies
Shopify Plus
Shopify Plus
Score 9.1 out of 10
Apple Pay
Apple Pay
Score 9.3 out of 10
Enterprises
IBM Digital Commerce
IBM Digital Commerce
Score 9.0 out of 10
Adyen
Adyen
Score 8.6 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Salesforce Commerce CloudStripe Payments
Likelihood to Recommend
7.7
(48 ratings)
8.7
(83 ratings)
Likelihood to Renew
7.8
(11 ratings)
10.0
(3 ratings)
Usability
8.5
(4 ratings)
9.0
(5 ratings)
Availability
8.0
(1 ratings)
-
(0 ratings)
Performance
9.0
(1 ratings)
-
(0 ratings)
Support Rating
9.0
(3 ratings)
10.0
(16 ratings)
In-Person Training
8.0
(1 ratings)
-
(0 ratings)
Implementation Rating
8.0
(2 ratings)
10.0
(1 ratings)
User Testimonials
Salesforce Commerce CloudStripe Payments
Likelihood to Recommend
Salesforce
Global Sites; larger commerce organizations but not too large where the % rev-share would affect its feasibility in a feature comparison. Salesforce is rock solid in infrastructure and rarely has outages or issues; it scaled appropriately for holiday peak and was able to accomplish anything we put our minds to as long as we staffed development appropriately. The latter, however, is not to be overlooked. Developers are necessary and expensive.
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Stripe
We had a client who wanted a QR to use in their marketing, which enabled their clients to donate to us. It was so useful to be able to set it up, and we can track the views and donations received using this code. Another client with issues with our website wanted to set up a monthly subscription, so I sent her a payment link, which worked brilliantly. For clients that want to make one-time donations, it also lets the client choose the amount. The only scenario where we haven't been able to help is when clients want to change the card associated with the payment - whilst we understand it is for security/gdpr, it means they have to cancel and set up something new, which poses the danger that we may lose them as a customer.
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Pros
Salesforce
  • Traffic - When we have sales, our traffic will increase exponentially and their cloud can handle the huge uptick in traffic we receive without overloading our servers.
  • Site updates - it continually monitors in the background for any upgrades or updates needed so we don't have to go in and do it ourselves. A real time saver!
  • Integration - outside plugins and add-ons are easy to install with Salesforce commerce cloud as it allows a seamless integration of extra plug ins onto our site.
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Stripe
  • They are reliable. I can count on everything going smoothly with transactions.
  • They are accurate. I don’t run into problems with collecting the proper amounts or being overcharged for fees.
  • They have good customer service. If I have a question about the customer portal or a problem with a customer, they help me resolve these issues.
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Cons
Salesforce
  • The UX within the Business Manager portion of Demandware, the primary interface for marketers, is generally a confusing, inconsistent mess. Particularly infuriating are the lack of consistency for search and sort behavior within the tool.
  • A number of useful features, such as the ability to set schedules or tie features to unique customer segments, have seemingly arbitrary limitations imposed.
  • Demandware's idea of leveraging the community to be a learning resource and a sounding board for new ideas and features is a nice theory, but in practice it doesn't work for businesses with a lot of customization. I'm left with the impression that individual support is not a priority.
Read full review
Stripe
  • It would be nice to be able to see my Shopify payments from my main payment gateway. I currently have to go to Shopify for that.
  • The ability to be able to offer discounted rates at a smaller threshold would be nice.
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Likelihood to Renew
Salesforce
A huge factor influencing our decision to remain on the Demandware platform is that our new parent company is standardizing all its luxury brands in the US on it. We are fortunate. However, even if we had remained an independent company, I believe we would continue on the Demandware platform for all the reasons outlined in this review. I appreciate the stability the platform has provided to our eCommerce site in the last three years as well as the continuous improvements and technological advances being rolled out that will allow us to keep the site fresh, engaging, modern and stable. I've heard many horror stories from colleagues on other platforms who struggle with the expense and complexity involved with making what should be minor and simple changes and updates to their sites.
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Stripe
Stripe is the leader in the industry when it comes to any type of industry. All that is needed is a plan and then implementing that plan either with a developer, or through the help of Stripe's customer service team to assist in getting you setup. The ease of use time it takes to get up and running is second to none
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Usability
Salesforce
I give it a 10 because I personally think Salesforce Commerce Cloud is easy to use. We can easily add dealer and customer information. We also can easily keep track of our inventory and when orders ship. Even if you are unsure how to do something in Salesforce Commerce Cloud, you can click around and figure it out as everything is clearly labeled or searchable.
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Stripe
Stripe offers a very easy-to-navigate platform with many different functions. From linking it to our website and accounting platform to tracking our payments, being able to issue a refund quickly if required, and setting up QR codes and payment links for subscriptions or one-time donations, it really covers so many aspects that we need and use on a weekly and monthly basis.
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Reliability and Availability
Salesforce
We have only had one instance where the platform went down in the time we have been using it.
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Stripe
No answers on this topic
Support Rating
Salesforce
They are very responsive and a support technician will be assigned quickly. Even if there is further clarification needed for the ticket, or a solution is not immediately available, you feel that someone is there and staying on top of the issue. Most common issues are resolved quickly and satisfactorily.
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Stripe
Stripe's support is nearly perfect – great attention to detail, fast response times, and a willingness to really dig into issues and get to the bottom of them. In the five years we've been using Stripe, the only negative thing I can say about their customer support is that it seems like there has been a slight shift to less technical front-line support agents, which means it's more likely your issue will have to be escalated before you get more information. This, however, has happened as Stripe rolled out more real-time support features like call and chat, and that really isn't workable if you're escalating everything right off the bat. It's absolutely an acceptable trade-off.
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In-Person Training
Salesforce
The in-person training was thorough. Trainer was pretty dry, but covered everything really well.
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Stripe
No answers on this topic
Implementation Rating
Salesforce
Implementation went fairly smoothly.
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Stripe
It took less than an hour to have everything setup and running
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Alternatives Considered
Salesforce
When I think of Salesforce products, I sometimes think of them interchangeably as one big lump. It's hard not to be incredibly immersed in the ecosystem day in and day out and taking advantage of resources like Trailhead. While Microsoft Dynamics compares in quality and offerings, it doesn't offer the same engagement and resources as Salesforce in its communications, social, and marketing, which makes a difference in terms of relevance and help. Commerce Cloud comes with the support you need to succeed and the tools you need to grow. In a high demand consumer world, we need products like this to keep up and get ahead. The minute we catch up, we're behind. Salesforce helps you stay on pace and create the unique and personalized experiences customers everywhere expect.
Read full review
Stripe
Stripe is easier to use and offers better support and rates. My favorite part with Stripe is probably their ready-to-use plug-in that's offered for me. We have multiple eCommerce stores and we rely on our payment process going smoothly. The plug-in from Stripe is free, constantly updated, secure, and very easy to implement.
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Return on Investment
Salesforce
  • In my experience I see most of the retailers see better sales after moving to Demandware.
  • Site performance is really good if the application built with best practices suggested by Demandware.
  • Service integrations have some limitations in terms of quota etc but still all are inside manageable grounds.
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Stripe
  • It makes getting money from your clients really easy
  • It gives your clients the guarantee that their payment information is totally secure and confidentially used and kept
  • It is very easy to integrate with online assets of the company
  • In a couple of occasions, some companies have wanted me to use Stripe for them to pay me, and I have had a couple of hiccups. This was more related to the way that these companies set up the Stripe integration of my account to their platform. In both cases, the integration has not been possible and to this date, I still do not know why with exactitude.
  • As I said before, the commissions kept by Stripe could be lower, and shared with the CC companies, rather than having us clients pay for all of o it.
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ScreenShots