Top Rated
291 Ratings
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68 Ratings
Top Rated
291 Ratings
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Score 8.1 out of 100

Workday Cloud Platform

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68 Ratings
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Score 8.4 out of 100

Likelihood to Recommend

Salesforce Commerce Cloud

Salesforce Commerce Cloud is well suited for medium to large sized eCommerce platforms (mainly B2C but B2B could work as well) who are looking to streamline their web processes and website functionalities while incorporating multiple departments. If you are a small business and have tighter margins, this may not be the best choice for you as there may not be as many opportunities to utilize all of the CRM's features and you may be at a financial loss because of it. Otherwise, this platform is great for organization and providing a helping hand in your eCommerce roadmap!
Natasha Sandhu | TrustRadius Reviewer

Workday Cloud Platform

Workday Cloud Platform is primarily suited for large organizations with individual teams handling various Human Resource functions. Since the data is scattered, Workday is an excellent tool to bring all the data to a single platform and then use Machine Learning techniques to generate both descriptive and prescriptive insights to make sure the skillset portfolio remains updated.
Siddharth Asiwal | TrustRadius Reviewer

Feature Rating Comparison

Online Storefront

Salesforce Commerce Cloud
7.3
Workday Cloud Platform
Product catalog & listings
Salesforce Commerce Cloud
7.8
Workday Cloud Platform
Product management
Salesforce Commerce Cloud
7.4
Workday Cloud Platform
Bulk product upload
Salesforce Commerce Cloud
7.3
Workday Cloud Platform
Branding
Salesforce Commerce Cloud
7.7
Workday Cloud Platform
Mobile storefront
Salesforce Commerce Cloud
7.1
Workday Cloud Platform
Product variations
Salesforce Commerce Cloud
7.4
Workday Cloud Platform
Website integration
Salesforce Commerce Cloud
7.5
Workday Cloud Platform
Visual customization
Salesforce Commerce Cloud
6.7
Workday Cloud Platform
CMS
Salesforce Commerce Cloud
6.7
Workday Cloud Platform

Online Shopping Cart

Salesforce Commerce Cloud
7.4
Workday Cloud Platform
Abandoned cart recovery
Salesforce Commerce Cloud
7.3
Workday Cloud Platform
Checkout user experience
Salesforce Commerce Cloud
7.5
Workday Cloud Platform

Online Payment System

Salesforce Commerce Cloud
8.2
Workday Cloud Platform
eCommerce security
Salesforce Commerce Cloud
8.2
Workday Cloud Platform

eCommerce Marketing

Salesforce Commerce Cloud
7.8
Workday Cloud Platform
Promotions & discounts
Salesforce Commerce Cloud
7.6
Workday Cloud Platform
Personalized recommendations
Salesforce Commerce Cloud
7.5
Workday Cloud Platform
SEO
Salesforce Commerce Cloud
8.2
Workday Cloud Platform

eCommerce Business Management

Salesforce Commerce Cloud
7.1
Workday Cloud Platform
Multi-site management
Salesforce Commerce Cloud
7.9
Workday Cloud Platform
Order processing
Salesforce Commerce Cloud
7.3
Workday Cloud Platform
Inventory management
Salesforce Commerce Cloud
7.1
Workday Cloud Platform
Shipping
Salesforce Commerce Cloud
6.9
Workday Cloud Platform
Custom functionality
Salesforce Commerce Cloud
6.2
Workday Cloud Platform

Platform-as-a-Service

Salesforce Commerce Cloud
Workday Cloud Platform
8.6
Ease of building user interfaces
Salesforce Commerce Cloud
Workday Cloud Platform
8.6
Scalability
Salesforce Commerce Cloud
Workday Cloud Platform
9.0
Platform management overhead
Salesforce Commerce Cloud
Workday Cloud Platform
8.5
Workflow engine capability
Salesforce Commerce Cloud
Workday Cloud Platform
9.0
Platform access control
Salesforce Commerce Cloud
Workday Cloud Platform
8.9
Services-enabled integration
Salesforce Commerce Cloud
Workday Cloud Platform
8.6
Development environment creation
Salesforce Commerce Cloud
Workday Cloud Platform
8.2
Development environment replication
Salesforce Commerce Cloud
Workday Cloud Platform
8.2
Issue monitoring and notification
Salesforce Commerce Cloud
Workday Cloud Platform
8.6
Issue recovery
Salesforce Commerce Cloud
Workday Cloud Platform
8.4
Upgrades and platform fixes
Salesforce Commerce Cloud
Workday Cloud Platform
8.9

Pros

Salesforce Commerce Cloud

  • Being a global brand, having a solution that works globally was key. SFCC is particularly good for allowing easily implementations and deployments of global solutions
  • SFCC is a scalable solution which supported our need to roll out global sites quickly
  • The vendor marketplace is used to find vendors and solutions who have pre-existing implementations and code templates, meaning it’s more cost effective to deliver
  • With speed being such a crucial factor these days, SFCC is excellent at optimising performance. Whether it be server capacity around crucial events or a CDN that can deliver pages and content in a balanced and optimal way
  • The SFCC roadmap is impressive. They have been good at understanding client requirements and including solutions to the core platform - i.e Apple Pay or GDPR
Gareth Beer | TrustRadius Reviewer

Workday Cloud Platform

  • The platform is quite intuitive to use, even a new user would find be comfortable navigating through different options.
  • As a lead, you can easily track the performance, leaves, and any recruitment in process.
  • The objective setting process and providing your inputs onto the same is pretty organized, easily accessible. Additionally, one can easily navigate through the historical objectives and performance feedback whenever one wants to review.
Anonymous | TrustRadius Reviewer

Cons

Salesforce Commerce Cloud

  • The UX within the Business Manager portion of Demandware, the primary interface for marketers, is generally a confusing, inconsistent mess. Particularly infuriating are the lack of consistency for search and sort behavior within the tool.
  • A number of useful features, such as the ability to set schedules or tie features to unique customer segments, have seemingly arbitrary limitations imposed.
  • Demandware's idea of leveraging the community to be a learning resource and a sounding board for new ideas and features is a nice theory, but in practice it doesn't work for businesses with a lot of customization. I'm left with the impression that individual support is not a priority.
William Van Fleet | TrustRadius Reviewer

Workday Cloud Platform

  • Glitching - Occasionally the app will glitch and shut down completely. Sometimes it can be when you are in the middle of something timely, causing frustration and issues. I haven't seen this happen as often recently.
  • Inbox - It would be helpful if Workday developed a feature to organize inbox tasks based off what department they are for, what the task is and so on. So you can quickly filter or look for the task at hand.
  • Candidate Tracking - Hiring managers throughout the company work with the HR department to track candidates, schedule interviews and so on. Workday does not always have the best interface in this regard. It could use a feedback feature for hiring managers to be able to be more involved, as they can be on other platforms.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Salesforce Commerce Cloud

Salesforce Commerce Cloud 7.8
Based on 10 answers
A huge factor influencing our decision to remain on the Demandware platform is that our new parent company is standardizing all its luxury brands in the US on it. We are fortunate. However, even if we had remained an independent company, I believe we would continue on the Demandware platform for all the reasons outlined in this review. I appreciate the stability the platform has provided to our eCommerce site in the last three years as well as the continuous improvements and technological advances being rolled out that will allow us to keep the site fresh, engaging, modern and stable. I've heard many horror stories from colleagues on other platforms who struggle with the expense and complexity involved with making what should be minor and simple changes and updates to their sites.
John Perasco | TrustRadius Reviewer

Workday Cloud Platform

No score
No answers yet
No answers on this topic

Usability

Salesforce Commerce Cloud

Salesforce Commerce Cloud 8.0
Based on 2 answers
Overall it's going great. Hoping it can reach very good heights soon.
Anonymous | TrustRadius Reviewer

Workday Cloud Platform

Workday Cloud Platform 9.0
Based on 1 answer
Simple HR tasks are easy to complete (ex, hours, booking time off). It has a clean UI, but not sure we're using the full functionality as only certain tiles are shown.
Nick Kozik☁️ | TrustRadius Reviewer

Reliability and Availability

Salesforce Commerce Cloud

Salesforce Commerce Cloud 8.0
Based on 2 answers
We have only had one instance where the platform went down in the time we have been using it.
Jeremiah Graham, MBA | TrustRadius Reviewer

Workday Cloud Platform

No score
No answers yet
No answers on this topic

Support Rating

Salesforce Commerce Cloud

Salesforce Commerce Cloud 9.0
Based on 6 answers
They are very responsive and a support technician will be assigned quickly. Even if there is further clarification needed for the ticket, or a solution is not immediately available, you feel that someone is there and staying on top of the issue. Most common issues are resolved quickly and satisfactorily.
Peter Kowalczyk | TrustRadius Reviewer

Workday Cloud Platform

Workday Cloud Platform 8.5
Based on 5 answers
I give it this rating because, in its current capacity, it does not meet all of Human Resources' needs - which can cost the organization by having to rely on multiple platforms to do what one might be able to do. Again, as mentioned, it works great for what most employees require of it
Anonymous | TrustRadius Reviewer

In-Person Training

Salesforce Commerce Cloud

Salesforce Commerce Cloud 8.0
Based on 1 answer
The in-person training was thorough. Trainer was pretty dry, but covered everything really well.
Jeremiah Graham, MBA | TrustRadius Reviewer

Workday Cloud Platform

No score
No answers yet
No answers on this topic

Implementation Rating

Salesforce Commerce Cloud

Salesforce Commerce Cloud 8.0
Based on 4 answers
Implementation went fairly smoothly.
Jeremiah Graham, MBA | TrustRadius Reviewer

Workday Cloud Platform

No score
No answers yet
No answers on this topic

Alternatives Considered

Salesforce Commerce Cloud

When I think of Salesforce products, I sometimes think of them interchangeably as one big lump. It's hard not to be incredibly immersed in the ecosystem day in and day out and taking advantage of resources like Trailhead. While Microsoft Dynamics compares in quality and offerings, it doesn't offer the same engagement and resources as Salesforce in its communications, social, and marketing, which makes a difference in terms of relevance and help. Commerce Cloud comes with the support you need to succeed and the tools you need to grow. In a high demand consumer world, we need products like this to keep up and get ahead. The minute we catch up, we're behind. Salesforce helps you stay on pace and create the unique and personalized experiences customers everywhere expect.
Anonymous | TrustRadius Reviewer

Workday Cloud Platform

The biggest plus of Workday is ease of process integration and its scalability for thousands of employees in multiple locations. Also, the product has specialized features to manage international users without much of a hassle. Also, it is better in terms of overall user experience with faster page load and rapidly moving user-tasks.
Gaurav Bansal | TrustRadius Reviewer

Return on Investment

Salesforce Commerce Cloud

  • We wasted so much time trying to get this set up right I can't even fathom the monetary loss outside of our actual cash loss from the purchase.
  • [I recommend you] vet your SF partners, ask for references or similar business customers to call on your own to learn about the company you may be working with.
  • The negative impact was so great we shelved e-commerce and B2B for at least another year. It killed our drive to even want to do it.
Kurt Johansen | TrustRadius Reviewer

Workday Cloud Platform

  • Employee sentiment has become more positive as evident from various internal and external surveys
  • Employees are able to save a lot of time by finding everything they need at a single place
  • Hiring process has become more transparent as workday has helped removed unconscious bias from the hiring process
Siddharth Asiwal | TrustRadius Reviewer

Pricing Details

Salesforce Commerce Cloud

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Workday Cloud Platform

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Salesforce Commerce Cloud
7.3
Workday Cloud Platform
8.7

Likelihood to Renew

Salesforce Commerce Cloud
7.8
Workday Cloud Platform

Usability

Salesforce Commerce Cloud
8.0
Workday Cloud Platform
9.0

Reliability and Availability

Salesforce Commerce Cloud
8.0
Workday Cloud Platform

Performance

Salesforce Commerce Cloud
9.0
Workday Cloud Platform

Support Rating

Salesforce Commerce Cloud
9.0
Workday Cloud Platform
8.5

In-Person Training

Salesforce Commerce Cloud
8.0
Workday Cloud Platform

Implementation Rating

Salesforce Commerce Cloud
8.0
Workday Cloud Platform

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