Top Rated
93 Ratings
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506 Ratings
Top Rated
93 Ratings
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Score 7.8 out of 100

Salesforce Lightning Platform (formerly Salesforce App Cloud)

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506 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.3 out of 100

Likelihood to Recommend

Salesforce CPQ

It is actually well suited in most sales scenarios, perfect for the one I am operating under, which is a budding and upcoming eCommerce platform like industry buying where new SKU's across various categories and subcategories and various pricing and discounts keep on being added to the system and quoting and finding details becomes a difficult task, there in Salesforce CPQ becomes a game-changer.
Prashant Choudhary | TrustRadius Reviewer

Salesforce Lightning Platform (formerly Salesforce App Cloud)

To be quite honest, if we did not have Salesforce Lightning as our platform to store all of our data we would be in some serious trouble. It is well suited for storing competitor data and notes from the sales rep. I've used this now for over 4+ years. Most of the sales are staying organized. This platform allows you to do so. The more time you put into building our your pages in your territory of your customers, the more prepared you will be for your next call or in person meeting.
Simon Vargas | TrustRadius Reviewer

Feature Rating Comparison

CPQ

Salesforce CPQ
8.5
Salesforce Lightning Platform (formerly Salesforce App Cloud)
Quote sharing/sending
Salesforce CPQ
8.9
Salesforce Lightning Platform (formerly Salesforce App Cloud)
Product configuration
Salesforce CPQ
8.1
Salesforce Lightning Platform (formerly Salesforce App Cloud)
Configuration options
Salesforce CPQ
8.6
Salesforce Lightning Platform (formerly Salesforce App Cloud)
Pricing rules
Salesforce CPQ
8.7
Salesforce Lightning Platform (formerly Salesforce App Cloud)
Price adjustment
Salesforce CPQ
8.5
Salesforce Lightning Platform (formerly Salesforce App Cloud)
Purchase history and open contracts
Salesforce CPQ
9.0
Salesforce Lightning Platform (formerly Salesforce App Cloud)
Guided selling/Sales portal
Salesforce CPQ
7.3
Salesforce Lightning Platform (formerly Salesforce App Cloud)
CPQ reporting & analytics
Salesforce CPQ
8.2
Salesforce Lightning Platform (formerly Salesforce App Cloud)
CPQ-CRM integration
Salesforce CPQ
9.0
Salesforce Lightning Platform (formerly Salesforce App Cloud)
Attachments to quotes
Salesforce CPQ
8.8
Salesforce Lightning Platform (formerly Salesforce App Cloud)
Order capturing
Salesforce CPQ
8.5
Salesforce Lightning Platform (formerly Salesforce App Cloud)

Platform-as-a-Service

Salesforce CPQ
Salesforce Lightning Platform (formerly Salesforce App Cloud)
8.1
Ease of building user interfaces
Salesforce CPQ
Salesforce Lightning Platform (formerly Salesforce App Cloud)
7.5
Scalability
Salesforce CPQ
Salesforce Lightning Platform (formerly Salesforce App Cloud)
8.3
Platform management overhead
Salesforce CPQ
Salesforce Lightning Platform (formerly Salesforce App Cloud)
7.6
Workflow engine capability
Salesforce CPQ
Salesforce Lightning Platform (formerly Salesforce App Cloud)
8.0
Platform access control
Salesforce CPQ
Salesforce Lightning Platform (formerly Salesforce App Cloud)
8.6
Services-enabled integration
Salesforce CPQ
Salesforce Lightning Platform (formerly Salesforce App Cloud)
7.5
Development environment creation
Salesforce CPQ
Salesforce Lightning Platform (formerly Salesforce App Cloud)
8.5
Development environment replication
Salesforce CPQ
Salesforce Lightning Platform (formerly Salesforce App Cloud)
8.6
Issue monitoring and notification
Salesforce CPQ
Salesforce Lightning Platform (formerly Salesforce App Cloud)
7.9
Issue recovery
Salesforce CPQ
Salesforce Lightning Platform (formerly Salesforce App Cloud)
7.6
Upgrades and platform fixes
Salesforce CPQ
Salesforce Lightning Platform (formerly Salesforce App Cloud)
8.6

Pros

Salesforce CPQ

  • Salesforce CPQ easily maps to standard and custom fields within the opportunity in SFDC, allowing you to avoid time spent duplicating effort or copying and pasting deal criteria.
  • Salesforce CPQ connects directly to pre-determined price book, making it very easy to provide a proposal based on standard cost and/or add discounts to standard cost and reflect those reductions on the order form as appropriate.
  • Salesforce CPQ provides the ability for administrators to configure workflows for approval based on certain discount %'s on the standard cost, offering a quick and easy way to route automatically through the organization for approval.
Danielle DesBiens | TrustRadius Reviewer

Salesforce Lightning Platform (formerly Salesforce App Cloud)

  • Reporting and Dashboards are thorough and can show a wealth of important data to inform and scale processes. It's helpful in a high volume sales cycle to be able to quickly identify weak points in performance and productivity so that adjustments can be made.
  • Highly customizable. We are able to customize just about everything which allows us to track very specific things and in theory create better efficiency.
  • Parent/Child account hierarchy exists which is helpful.
  • Contact records can be associated with multiple accounts and opportunities. This, in theory, should minimize duplicates and mismanagement of contacts.
  • Console helps a lot with data nesting. Having a fairly comprehensive look at an account without searching through various tabs and sections speeds up an otherwise cumbersome platform.
Rhiannon Thompson | TrustRadius Reviewer

Cons

Salesforce CPQ

  • More complex product and configuration rules seem overly complex. If any math is required in a rule, even simple quantity rules can very complicated.
  • Quote templates while easy to customize are very simple in their layout. We'd like to be able to have more dynamic and visually appealing quote templates.
  • Guided selling is lacking in very basic ways. You can't create questions with dependencies for "if this, then that" or an intuitive questionnaire or guided selling wizard.
Anonymous | TrustRadius Reviewer

Salesforce Lightning Platform (formerly Salesforce App Cloud)

  • Can be cumbersome: takes multiple clicks to get where you need to go
  • Lightning is slower than original Salesforce, and it is very noticeable
  • The UI change means sometimes I can't find what I need, so I have to switch back to the Classic version to find it
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Salesforce CPQ

Salesforce CPQ 9.1
Based on 1 answer
The company is very easy to work with and is growing by leaps and bounds. We do not anticipate switching vendors anytime in the near future
Marcus Sandelowsky, CLSSBB | TrustRadius Reviewer

Salesforce Lightning Platform (formerly Salesforce App Cloud)

No score
No answers yet
No answers on this topic

Usability

Salesforce CPQ

Salesforce CPQ 8.6
Based on 3 answers
After the initial set up, end users who are not the most tech savy are generally finding it easy to navigate
Marcus Sandelowsky, CLSSBB | TrustRadius Reviewer

Salesforce Lightning Platform (formerly Salesforce App Cloud)

Salesforce Lightning Platform (formerly Salesforce App Cloud) 5.5
Based on 2 answers
This builds off a number of things I have already mentioned. This question completely depends on the competence of the developer. This makes the user friendliness of the UI 50/50. However if you have the ability I would say it is quite UI friendly.
Anonymous | TrustRadius Reviewer

Support Rating

Salesforce CPQ

Salesforce CPQ 7.9
Based on 24 answers
The support from the team at Salesforce CPQ has been solid and consistent. Any time someone from my team is in need of assistance, the Salesforce CPQ team is always available and extremely knowledgeable. I feel like we are fully supported if there are glitches with the program or if I am stuck in a situation where I do not know how to accomplish a task.
Jeff Mullin | TrustRadius Reviewer

Salesforce Lightning Platform (formerly Salesforce App Cloud)

Salesforce Lightning Platform (formerly Salesforce App Cloud) 8.2
Based on 20 answers
Salesforce's support is top-notch. They have subject-matter experts that are accessible at all times to address needs as they come up. They let you know in advance when there are system updates and enhancements so that you are prepared for upcoming changes. I've never had an issue that wasn't addressed immediately when reaching out for support.
Shanna Kostopulos | TrustRadius Reviewer

Alternatives Considered

Salesforce CPQ

It is a strong offering if your a Salesforce customer. We previously used Panda Doc and the integration with Saleforce was just not robust enough as we've expanded. Panda Doc allowed for much more customization and control of templates. However, the pricing rules, discounting logic, and guided selling were all much more important to our overall process as we've grown.
Anonymous | TrustRadius Reviewer

Salesforce Lightning Platform (formerly Salesforce App Cloud)

I think Salesforce has the most powerful developer engine - I have yet to need a module that I couldn't create (maybe with help). I probably could have made the others work but Salesforce, in my opinion, made it the easiest. Salesforce is reliable and established as well so you're not taking any risks from that perspective.
Joseph Lemos | TrustRadius Reviewer

Return on Investment

Salesforce CPQ

  • The use of Steelbrick has created significant positive productivity for Mitsubish Electric sales. An online price book and quote input function, along with the ability to clone a quote to efficiently start a new quote has improved sales process and inventory planning. This elevated our sales teams from monthly spreadsheet submissions to real time opportunity and inventory planning.
  • Use of SteelBrick also improved customer service. When a customer places an order today, the sales order processing team has ready access to approved proposals and pricing, instead of looking for the appropriate spreadsheet file containing a customer proposal.
Chris Osment | TrustRadius Reviewer

Salesforce Lightning Platform (formerly Salesforce App Cloud)

  • This has been a huge time waster for our team.
  • Load times are at least 3 times as long as they used to be.
  • Our workflows can not be as efficient as they used to be so we spend more time doing manual tasks.
  • More things have to be pushed through our ops team instead of being able to do them ourselves, which creates significant roadblocks.
Jacob LaBruzzo | TrustRadius Reviewer

Screenshots

Salesforce Lightning Platform (formerly Salesforce App Cloud)

Pricing Details

Salesforce CPQ

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Salesforce CPQ Editions & Modules

Edition
Basic$301
Professional$501
Enterprise$751
  1. Per User per Month
Additional Pricing Details

Salesforce Lightning Platform (formerly Salesforce App Cloud)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Salesforce Lightning Platform (formerly Salesforce App Cloud) Editions & Modules

Edition
Starter$25.001
Plus$100.001
  1. Per User Per Month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Salesforce CPQ
9.0
Salesforce Lightning Platform (formerly Salesforce App Cloud)
8.0

Likelihood to Renew

Salesforce CPQ
9.1
Salesforce Lightning Platform (formerly Salesforce App Cloud)

Usability

Salesforce CPQ
8.6
Salesforce Lightning Platform (formerly Salesforce App Cloud)
5.5

Reliability and Availability

Salesforce CPQ
9.1
Salesforce Lightning Platform (formerly Salesforce App Cloud)

Performance

Salesforce CPQ
8.2
Salesforce Lightning Platform (formerly Salesforce App Cloud)

Support Rating

Salesforce CPQ
7.9
Salesforce Lightning Platform (formerly Salesforce App Cloud)
8.2

Scalability

Salesforce CPQ
8.2
Salesforce Lightning Platform (formerly Salesforce App Cloud)

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