Salesforce CPQ vs. SAP Sales Cloud

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Salesforce CPQ
Score 8.3 out of 10
Mid-Size Companies (51-1,000 employees)
Salesforce CPQ (formerly SteelBrick) is built and delivered on the Salesforce Platform and Salesforce1 Mobile App which enables users to create accurate sales quotes quickly and submit error-free orders on the fly from any device.
$30
Per User per Month
SAP Sales Cloud
Score 8.3 out of 10
N/A
SAP Sales Cloud (formerly SAP Cloud for Sales) is a cloud sales application with sales automation, enterprise resource planning (ERP) integration, and collaboration capabilities.N/A
Pricing
Salesforce CPQSAP Sales Cloud
Editions & Modules
Basic
$30
Per User per Month
Professional
$50
Per User per Month
Enterprise
$75
Per User per Month
No answers on this topic
Offerings
Pricing Offerings
Salesforce CPQSAP Sales Cloud
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeOptionalNo setup fee
Additional Details
More Pricing Information
Community Pulse
Salesforce CPQSAP Sales Cloud
Considered Both Products
Salesforce CPQ

No answer on this topic

SAP Sales Cloud
Chose SAP Sales Cloud
The reason for be a part of sap team is because of my client. I was working for SAP company so I got more exposure on sap sales cloud but if compare it with Salesforce CPQ I would say sap is quiet new and it will need more features as other cloud tool already has but major part …
Top Pros
Top Cons
Features
Salesforce CPQSAP Sales Cloud
CPQ
Comparison of CPQ features of Product A and Product B
Salesforce CPQ
8.4
31 Ratings
SAP Sales Cloud
-
Ratings
Quote sharing/sending8.230 Ratings00 Ratings
Product configuration8.031 Ratings00 Ratings
Configuration options8.329 Ratings00 Ratings
Pricing rules8.628 Ratings00 Ratings
Price adjustment9.030 Ratings00 Ratings
Purchase history and open contracts8.223 Ratings00 Ratings
Guided selling/Sales portal7.819 Ratings00 Ratings
CPQ reporting & analytics8.423 Ratings00 Ratings
CPQ-CRM integration9.028 Ratings00 Ratings
Attachments to quotes8.430 Ratings00 Ratings
Order capturing8.513 Ratings00 Ratings
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
Salesforce CPQ
-
Ratings
SAP Sales Cloud
8.4
52 Ratings
Customer data management / contact management00 Ratings9.051 Ratings
Workflow management00 Ratings8.252 Ratings
Territory management00 Ratings8.146 Ratings
Opportunity management00 Ratings8.550 Ratings
Integration with email client (e.g., Outlook or Gmail)00 Ratings8.145 Ratings
Contract management00 Ratings8.048 Ratings
Quote & order management00 Ratings8.547 Ratings
Interaction tracking00 Ratings9.147 Ratings
Channel / partner relationship management00 Ratings8.147 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
Salesforce CPQ
-
Ratings
SAP Sales Cloud
8.1
42 Ratings
Case management00 Ratings8.140 Ratings
Call center management00 Ratings8.440 Ratings
Help desk management00 Ratings7.939 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
Salesforce CPQ
-
Ratings
SAP Sales Cloud
8.0
43 Ratings
Lead management00 Ratings7.843 Ratings
Email marketing00 Ratings8.237 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
Salesforce CPQ
-
Ratings
SAP Sales Cloud
8.4
46 Ratings
Task management00 Ratings8.843 Ratings
Billing and invoicing management00 Ratings8.037 Ratings
Reporting00 Ratings8.439 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
Salesforce CPQ
-
Ratings
SAP Sales Cloud
7.9
50 Ratings
Forecasting00 Ratings7.744 Ratings
Pipeline visualization00 Ratings8.244 Ratings
Customizable reports00 Ratings7.949 Ratings
Customization
Comparison of Customization features of Product A and Product B
Salesforce CPQ
-
Ratings
SAP Sales Cloud
8.0
49 Ratings
Custom fields00 Ratings8.149 Ratings
Custom objects00 Ratings7.747 Ratings
Scripting environment00 Ratings7.842 Ratings
API for custom integration00 Ratings8.242 Ratings
Security
Comparison of Security features of Product A and Product B
Salesforce CPQ
-
Ratings
SAP Sales Cloud
8.6
50 Ratings
Single sign-on capability00 Ratings8.749 Ratings
Role-based user permissions00 Ratings8.645 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
Salesforce CPQ
-
Ratings
SAP Sales Cloud
8.2
31 Ratings
Social data00 Ratings8.331 Ratings
Social engagement00 Ratings8.130 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
Salesforce CPQ
-
Ratings
SAP Sales Cloud
8.3
42 Ratings
Marketing automation00 Ratings8.540 Ratings
Compensation management00 Ratings8.132 Ratings
Platform
Comparison of Platform features of Product A and Product B
Salesforce CPQ
-
Ratings
SAP Sales Cloud
7.3
42 Ratings
Mobile access00 Ratings7.342 Ratings
User Ratings
Salesforce CPQSAP Sales Cloud
Likelihood to Recommend
8.8
(40 ratings)
8.6
(62 ratings)
Likelihood to Renew
9.1
(1 ratings)
9.0
(6 ratings)
Usability
8.6
(3 ratings)
7.8
(8 ratings)
Availability
9.1
(2 ratings)
8.0
(2 ratings)
Performance
8.2
(2 ratings)
8.0
(2 ratings)
Support Rating
7.9
(24 ratings)
9.1
(15 ratings)
Online Training
-
(0 ratings)
7.0
(2 ratings)
Implementation Rating
-
(0 ratings)
8.0
(2 ratings)
Product Scalability
8.2
(1 ratings)
9.1
(21 ratings)
User Testimonials
Salesforce CPQSAP Sales Cloud
Likelihood to Recommend
Salesforce
What I like best is the ease of use to be able to track all opportunities and quotes in my daily sales tracker I also like the fact that you can reorganize the view for your opportunities. For instance, it is very similar to a spreadsheet where you can filter them by date, dollar amount, name, and several other ways. I found this to be less appropriate when we have to do multiple roles while assigning one task to multiple users. Column resizing within the Quote Line Editor is not supported in the Salesforce mobile app.
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SAP
It Instantly accesses the actual analytical data. What I like the most is the great possibility to manage the marketing expenditure or all the marketing tasks under the tool. Everything works particularly well because the front end is always very clearly structured and you always have a glimpse. However, complexity can be reduced in upcoming versions.
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Pros
Salesforce
  • Salesforce CPQ easily maps to standard and custom fields within the opportunity in SFDC, allowing you to avoid time spent duplicating effort or copying and pasting deal criteria.
  • Salesforce CPQ connects directly to pre-determined price book, making it very easy to provide a proposal based on standard cost and/or add discounts to standard cost and reflect those reductions on the order form as appropriate.
  • Salesforce CPQ provides the ability for administrators to configure workflows for approval based on certain discount %'s on the standard cost, offering a quick and easy way to route automatically through the organization for approval.
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SAP
  • The platform makes it easy to monitor progress and generate and view reports, which helps us better understand the data we've gathered.
  • Case management from beginning to end is excellent, and the mobile application is incredible but somewhat limited in functionality, although it is well worth using.
  • Intuitive and easy to use, it is possible to manage multiple emails and establish a pattern for automated responses.
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Cons
Salesforce
  • More complex product and configuration rules seem overly complex. If any math is required in a rule, even simple quantity rules can very complicated.
  • Quote templates while easy to customize are very simple in their layout. We'd like to be able to have more dynamic and visually appealing quote templates.
  • Guided selling is lacking in very basic ways. You can't create questions with dependencies for "if this, then that" or an intuitive questionnaire or guided selling wizard.
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SAP
  • Their customer support is very difficult to reach out to - there needs to be a better option to chat with customer support than to constantly be transferred to different departments.
  • The help pages could be more informational and user friendly.
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Likelihood to Renew
Salesforce
The company is very easy to work with and is growing by leaps and bounds. We do not anticipate switching vendors anytime in the near future
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SAP
I know what SAP CRM can do in the future. We are very happy with the product and think it is a great choice for both SAP ERP users and even those who do not use other SAP products. We have both Salesforce and SAP CRM, and we feel that Salesforce is a good product for a few years, but SAP CRM is a more fully-featured product and is a better choice for complex organizations capable of running installed software of this complexity. It is often just a question of budget.
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Usability
Salesforce
After the initial set up, end users who are not the most tech savy are generally finding it easy to navigate
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SAP
Using SAP CRM can help boost productivity, efficiency, and marketing strategy. Improvements are needed to make the architecture more user-friendly. Training is required, which is never easy when a new employee joins. It's not just for a single domain but for multiple threads that run simultaneously in companies.
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Reliability and Availability
Salesforce
No answers on this topic
SAP
Product was mostly available. A couple accessibility issues did exist when sending API calls, and there was either no response, or a delayed response.
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Support Rating
Salesforce
There have been some issues with multi-year pricing of certain products and services which we have been assured will be resolved but I guess are still underway, the support team apart from this has not been needed much and in the rare scenarios, it has been needed the resolutions of conflicts has been prompt and quick, so the overall support would have my high regards for being so helpful and customer-oriented so as to assure good performance of their toolset and customer satisfaction.
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SAP
I never asked for support from SAP people and it was just our internal colleagues who were trained for this. Not sure if there is an option for them to help us in case of day-to-day issues we might face. I wish they had a better UI which would need lesser support.
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Online Training
Salesforce
No answers on this topic
SAP
Training was mostly completed over a couple conference calls, and reading the API documentation. Our developers were able to implement quickly after reading the documentation.
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Implementation Rating
Salesforce
No answers on this topic
SAP
The API documentation is good. Development team was able to implement in under two weeks, and normally we were told it was a 12-14 week process.
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Alternatives Considered
Salesforce
There is no comparison to a fully functional instance of CPQ. Nothing comes close due to the amount of customization and ease of use that CPQ offers once it's fully built out. Other solutions may be easier to build or administer, but for the users and business needs, CPQ is the best solution possible.
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SAP
The main reason we decided to change the service is that the one we had previously had flaws in some of its functionalities such as sending email marketing and that is why we decided to make a change and adopt a new service to eliminate any persistent problems. Before acquiring "SAP CRM", we first evaluated all its functionalities and it seemed like a very good alternative since it has everything we need to address various job roles within our company.
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Scalability
Salesforce
No answers on this topic
SAP
The platform is simple to use in many departments, and performance can be monitored effectively. The majority of channels have been digitalized, which has boosted output and enhanced consumer experiences. The majority of applications from different departments have been integrated with the ERP system, which has improved teamwork and standardized processes. Sales representatives may go deeper and give potential customers the most helpful information by monitoring performance.
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Return on Investment
Salesforce
  • The use of Steelbrick has created significant positive productivity for Mitsubish Electric sales. An online price book and quote input function, along with the ability to clone a quote to efficiently start a new quote has improved sales process and inventory planning. This elevated our sales teams from monthly spreadsheet submissions to real time opportunity and inventory planning.
  • Use of SteelBrick also improved customer service. When a customer places an order today, the sales order processing team has ready access to approved proposals and pricing, instead of looking for the appropriate spreadsheet file containing a customer proposal.
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SAP
  • Fast user adoption due to easy of use web based user interface compared to traditional SAP transaction codes.
  • Streamlining of business processing due to consolidation of functionality within SAP Sales Cloud screens.
  • Lower cost of integration to SAP ERP ECC or S/4HANA using prebuilt seamless connectors.
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