156 Ratings
3 Ratings
156 Ratings
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Score 8.3 out of 100
3 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9 out of 100

Feature Set Ratings

    CPQ

    8.8

    Salesforce CPQ

    88%

    sticky.io

    Feature Set Not Supported
    N/A
    Salesforce CPQ ranks higher in 11/11 features

    Quote sharing/sending

    9.1
    91%
    29 Ratings
    N/A
    0 Ratings

    Product configuration

    8.3
    83%
    30 Ratings
    N/A
    0 Ratings

    Configuration options

    8.7
    87%
    28 Ratings
    N/A
    0 Ratings

    Pricing rules

    9.1
    91%
    27 Ratings
    N/A
    0 Ratings

    Price adjustment

    9.3
    93%
    29 Ratings
    N/A
    0 Ratings

    Purchase history and open contracts

    8.4
    84%
    22 Ratings
    N/A
    0 Ratings

    Guided selling/Sales portal

    8.1
    81%
    18 Ratings
    N/A
    0 Ratings

    CPQ reporting & analytics

    8.8
    88%
    22 Ratings
    N/A
    0 Ratings

    CPQ-CRM integration

    9.3
    93%
    27 Ratings
    N/A
    0 Ratings

    Attachments to quotes

    8.6
    86%
    29 Ratings
    N/A
    0 Ratings

    Order capturing

    8.7
    87%
    12 Ratings
    N/A
    0 Ratings

    Attribute Ratings

    • sticky.io is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    9.0

    Salesforce CPQ

    90%
    39 Ratings
    10.0

    sticky.io

    100%
    1 Rating

    Likelihood to Renew

    9.1

    Salesforce CPQ

    91%
    1 Rating

    sticky.io

    N/A
    0 Ratings

    Usability

    8.6

    Salesforce CPQ

    86%
    3 Ratings

    sticky.io

    N/A
    0 Ratings

    Availability

    9.1

    Salesforce CPQ

    91%
    2 Ratings

    sticky.io

    N/A
    0 Ratings

    Performance

    8.2

    Salesforce CPQ

    82%
    2 Ratings

    sticky.io

    N/A
    0 Ratings

    Support Rating

    7.9

    Salesforce CPQ

    79%
    24 Ratings

    sticky.io

    N/A
    0 Ratings

    Product Scalability

    8.2

    Salesforce CPQ

    82%
    1 Rating

    sticky.io

    N/A
    0 Ratings

    Likelihood to Recommend

    Salesforce

    What I like best is the ease of use to be able to track all opportunities and quotes in my daily sales tracker I also like the fact that you can reorganize the view for your opportunities. For instance, it is very similar to a spreadsheet where you can filter them by date, dollar amount, name, and several other ways. I found this to be less appropriate when we have to do multiple roles while assigning one task to multiple users. Column resizing within the Quote Line Editor is not supported in the Salesforce mobile app.
    Read full review

    LimeLight

    Lime Light CRM was built specifically for online marketers, helping them to manage their online sales, contacts, orders, and payments. The software combines a number of features and 3rd party provider integrations to offer the ability to store customer data, build online eCommerce campaigns, create sales reports, and automate order management activities, as well as track, store and report on affiliate data.
    Read full review

    Pros

    Salesforce

    • Salesforce CPQ easily maps to standard and custom fields within the opportunity in SFDC, allowing you to avoid time spent duplicating effort or copying and pasting deal criteria.
    • Salesforce CPQ connects directly to pre-determined price book, making it very easy to provide a proposal based on standard cost and/or add discounts to standard cost and reflect those reductions on the order form as appropriate.
    • Salesforce CPQ provides the ability for administrators to configure workflows for approval based on certain discount %'s on the standard cost, offering a quick and easy way to route automatically through the organization for approval.
    Read full review

    LimeLight

    • For an easy to learn CRM this would be it, you can fully train someone on Limelight in less than a few days
    • It allows for various wildcard searches to be performed in different fields, which speeds up productivity and requires less request to repeat information to locate accounts while speaking to clients.
    • The CRM holds multiple user accounts and products, and shows failed attempts to purchase and gives reason codes for why the purchase was not successful. Allows for different views to review client accounts.
    Read full review

    Cons

    Salesforce

    • More complex product and configuration rules seem overly complex. If any math is required in a rule, even simple quantity rules can very complicated.
    • Quote templates while easy to customize are very simple in their layout. We'd like to be able to have more dynamic and visually appealing quote templates.
    • Guided selling is lacking in very basic ways. You can't create questions with dependencies for "if this, then that" or an intuitive questionnaire or guided selling wizard.
    Read full review

    LimeLight

    • Note taking can be a hassle, when writing notes there is not a separate tab, or dedicated area which allows for multiple users to leave notes for future users, or administrators to reference regarding actions made to the account, users must search per line item to view notes, or go to a different view to see all notes which is still per line item as you toggle through the notes
    • If the client has been with the product for several months or years it is a lot of notes you have to reference through which hurts productivity and creates longer calls. A huge con is when you are canceling out a user account, or if you are changing a recurring date if the user clicks the back button after the tasks completes refreshing the webpage to reflect the new dates, the new changes will go undone and revert back to the original data as if no changes were made resulting in user error. The client continues to be billed and discounts continue to apply.
    • The CRM needs to fix this to prompt "Do you want to undo discount/date change/cancellation?" if the back button is clicked to eliminate user error based on the software limitations. Features which can be customized to automatically perform after actions are done on an account need a function to allow for agents to resend emails if the user did not get them. If automatic emails go to users canceling and they did not get it you have to restart the product then cancel it again to have another automatic email sent to the client/customer or manually send an email. For refunds, if the automatic email did not go out you have to manually send out the email which is time-consuming allocating to another agent or for the current agent. There is a need for an upgrade which allows that after an automatic email has been sent a button will appear which says "resend cancellation" "resend refund" this should also be true if the user inputted the email wrong and it was only noticed by agent after the automatic email was sent and the agent needs to update the email for the client/customer to be able to receive the email at the correct address.
    Read full review

    Pricing Details

    Salesforce CPQ

    Starting Price

    $30 Per User per Month

    Editions & Modules

    Salesforce CPQ editions and modules pricing
    EditionModules
    Basic$301
    Professional$502
    Enterprise$753

    Footnotes

    1. Per User per Month
    2. Per User per Month
    3. Per User per Month

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    Optional

    Additional Details

    sticky.io

    Starting Price

    Editions & Modules

    sticky.io editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Likelihood to Renew

      Salesforce

      The company is very easy to work with and is growing by leaps and bounds. We do not anticipate switching vendors anytime in the near future
      Read full review

      LimeLight

      No answers on this topic

      Usability

      Salesforce

      After the initial set up, end users who are not the most tech savy are generally finding it easy to navigate
      Read full review

      LimeLight

      No answers on this topic

      Support Rating

      Salesforce

      There have been some issues with multi-year pricing of certain products and services which we have been assured will be resolved but I guess are still underway, the support team apart from this has not been needed much and in the rare scenarios, it has been needed the resolutions of conflicts has been prompt and quick, so the overall support would have my high regards for being so helpful and customer-oriented so as to assure good performance of their toolset and customer satisfaction.
      Read full review

      LimeLight

      No answers on this topic

      Alternatives Considered

      Salesforce

      There is no comparison to a fully functional instance of CPQ. Nothing comes close due to the amount of customization and ease of use that CPQ offers once it's fully built out. Other solutions may be easier to build or administer, but for the users and business needs, CPQ is the best solution possible.
      Read full review

      LimeLight

      No answers on this topic

      Return on Investment

      Salesforce

      • The use of Steelbrick has created significant positive productivity for Mitsubish Electric sales. An online price book and quote input function, along with the ability to clone a quote to efficiently start a new quote has improved sales process and inventory planning. This elevated our sales teams from monthly spreadsheet submissions to real time opportunity and inventory planning.
      • Use of SteelBrick also improved customer service. When a customer places an order today, the sales order processing team has ready access to approved proposals and pricing, instead of looking for the appropriate spreadsheet file containing a customer proposal.
      Read full review

      LimeLight

      • Customizable Reporting
      • Automatic Reminders
      Read full review

      Screenshots

      Add comparison