156 Ratings
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Score 8.3 out of 100
10 Ratings
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Score 7.7 out of 100

Feature Set Ratings

    CPQ

    8.8

    Salesforce CPQ

    88%

    Zoho Subscriptions

    Feature Set Not Supported
    N/A
    Salesforce CPQ ranks higher in 11/11 features

    Quote sharing/sending

    9.1
    91%
    29 Ratings
    N/A
    0 Ratings

    Product configuration

    8.3
    83%
    30 Ratings
    N/A
    0 Ratings

    Configuration options

    8.7
    87%
    28 Ratings
    N/A
    0 Ratings

    Pricing rules

    9.1
    91%
    27 Ratings
    N/A
    0 Ratings

    Price adjustment

    9.3
    93%
    29 Ratings
    N/A
    0 Ratings

    Purchase history and open contracts

    8.4
    84%
    22 Ratings
    N/A
    0 Ratings

    Guided selling/Sales portal

    8.1
    81%
    18 Ratings
    N/A
    0 Ratings

    CPQ reporting & analytics

    8.8
    88%
    22 Ratings
    N/A
    0 Ratings

    CPQ-CRM integration

    9.3
    93%
    27 Ratings
    N/A
    0 Ratings

    Attachments to quotes

    8.6
    86%
    29 Ratings
    N/A
    0 Ratings

    Order capturing

    8.7
    87%
    12 Ratings
    N/A
    0 Ratings

    Attribute Ratings

    • Salesforce CPQ is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    9.0

    Salesforce CPQ

    90%
    39 Ratings
    8.7

    Zoho Subscriptions

    87%
    3 Ratings

    Likelihood to Renew

    9.1

    Salesforce CPQ

    91%
    1 Rating

    Zoho Subscriptions

    N/A
    0 Ratings

    Usability

    8.6

    Salesforce CPQ

    86%
    3 Ratings

    Zoho Subscriptions

    N/A
    0 Ratings

    Availability

    9.1

    Salesforce CPQ

    91%
    2 Ratings

    Zoho Subscriptions

    N/A
    0 Ratings

    Performance

    8.2

    Salesforce CPQ

    82%
    2 Ratings

    Zoho Subscriptions

    N/A
    0 Ratings

    Support Rating

    7.9

    Salesforce CPQ

    79%
    24 Ratings

    Zoho Subscriptions

    N/A
    0 Ratings

    Product Scalability

    8.2

    Salesforce CPQ

    82%
    1 Rating

    Zoho Subscriptions

    N/A
    0 Ratings

    Likelihood to Recommend

    Salesforce

    What I like best is the ease of use to be able to track all opportunities and quotes in my daily sales tracker I also like the fact that you can reorganize the view for your opportunities. For instance, it is very similar to a spreadsheet where you can filter them by date, dollar amount, name, and several other ways. I found this to be less appropriate when we have to do multiple roles while assigning one task to multiple users. Column resizing within the Quote Line Editor is not supported in the Salesforce mobile app.
    Read full review

    Zoho

    [Zoho Subscriptions is great] for startup agencies or businesses that charge monthly subscriptions of some kind. For most other [softwares,] you are paying at least $100 per month just to have the software. Zoho [Subscriptions] gives you the chance to take advantage of starting at [zero dollars,] which keeps your cost down until you understand the software before you have to upgrade. I feel like you can easily bootstrap your startup business to keep costs down. As you [are] moving forward, and are bringing in several thousand per month in revenue, it can scale up without costing a lot. [The subscriptions] [...] [start] to cost more, [...] if you have one time payments; you then need additional software from Zoho [Subscriptions] to handle the needs, and it starts adding up to typical [back- end] management software, with multiple log in points which start to drain your time budget. [At] that point, I ended up looking for a more all in one software that manages both contacts, one time and recurring invoices, reminders, etc. By the time our revenue exceeded [$5,000] per month[,] I [needed] to save time and looked for other options. [However,] I have other friends who still use it and they are generating $10k or more per month.
    Read full review

    Pros

    Salesforce

    • Salesforce CPQ easily maps to standard and custom fields within the opportunity in SFDC, allowing you to avoid time spent duplicating effort or copying and pasting deal criteria.
    • Salesforce CPQ connects directly to pre-determined price book, making it very easy to provide a proposal based on standard cost and/or add discounts to standard cost and reflect those reductions on the order form as appropriate.
    • Salesforce CPQ provides the ability for administrators to configure workflows for approval based on certain discount %'s on the standard cost, offering a quick and easy way to route automatically through the organization for approval.
    Read full review

    Zoho

    • Recurring billing
    • Organize and group subscriptions
    • Capture payments and send invoices
    Read full review

    Cons

    Salesforce

    • More complex product and configuration rules seem overly complex. If any math is required in a rule, even simple quantity rules can very complicated.
    • Quote templates while easy to customize are very simple in their layout. We'd like to be able to have more dynamic and visually appealing quote templates.
    • Guided selling is lacking in very basic ways. You can't create questions with dependencies for "if this, then that" or an intuitive questionnaire or guided selling wizard.
    Read full review

    Zoho

    • Declined payments, there wasn't a big alarm that went off automatically when a payment was declined. I have set up different notifications when this happens in the future though.
    Read full review

    Pricing Details

    Salesforce CPQ

    Starting Price

    $30 Per User per Month

    Editions & Modules

    Salesforce CPQ editions and modules pricing
    EditionModules
    Basic$301
    Professional$502
    Enterprise$753

    Footnotes

    1. Per User per Month
    2. Per User per Month
    3. Per User per Month

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    Optional

    Additional Details

    Zoho Subscriptions

    Starting Price

    $49 per month

    Editions & Modules

    Zoho Subscriptions editions and modules pricing
    EditionModules
    Monthly Plan$491
    Yearly Plan$4902

    Footnotes

    1. per month
    2. per year

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    Required $49

    Additional Details

    Zoho Subscriptions charges a flat fee of $49/ month for all the features. Get Zoho Subscriptions for $490/ year with the yearly plan. Zoho Books, an online accounting software comes free with Zoho Subscriptions

    Likelihood to Renew

    Salesforce

    The company is very easy to work with and is growing by leaps and bounds. We do not anticipate switching vendors anytime in the near future
    Read full review

    Zoho

    No answers on this topic

    Usability

    Salesforce

    After the initial set up, end users who are not the most tech savy are generally finding it easy to navigate
    Read full review

    Zoho

    No answers on this topic

    Support Rating

    Salesforce

    There have been some issues with multi-year pricing of certain products and services which we have been assured will be resolved but I guess are still underway, the support team apart from this has not been needed much and in the rare scenarios, it has been needed the resolutions of conflicts has been prompt and quick, so the overall support would have my high regards for being so helpful and customer-oriented so as to assure good performance of their toolset and customer satisfaction.
    Read full review

    Zoho

    No answers on this topic

    Alternatives Considered

    Salesforce

    There is no comparison to a fully functional instance of CPQ. Nothing comes close due to the amount of customization and ease of use that CPQ offers once it's fully built out. Other solutions may be easier to build or administer, but for the users and business needs, CPQ is the best solution possible.
    Read full review

    Zoho

    Zoho [Subscriptions] is a lot easier to set up recurring payments and notifications than [Stripe] or [PayPal] alone. They offer notification reminders that will help manage clients, versus setting up an API [..] communication system [to] your own with the others. Clients have an easier time changing credit cards around in Zoho [Subscriptions,] whereas in Stripe and Paypal, you have a lot more manual work.
    Thryv is [an] all in one [package] for both one time and recurring payments, which I prefer over Zoho [Subscriptions], without having to create new client files in each system; [Thryv] [...] also has notification options which is a time saver. Thryv can also send test email review requests after a trigger or an [invoice] has been paid, whereas you would have to create an API integration with another service to do so in Zoho [Subscriptions]. Overall, Zoho [Subscriptions] is a great system, for most of my personal clients logging into different systems for different needs. [In] addition to subscriptions, [this] is the downfall, but it [is] still a great option for many businesses.
    Read full review

    Return on Investment

    Salesforce

    • The use of Steelbrick has created significant positive productivity for Mitsubish Electric sales. An online price book and quote input function, along with the ability to clone a quote to efficiently start a new quote has improved sales process and inventory planning. This elevated our sales teams from monthly spreadsheet submissions to real time opportunity and inventory planning.
    • Use of SteelBrick also improved customer service. When a customer places an order today, the sales order processing team has ready access to approved proposals and pricing, instead of looking for the appropriate spreadsheet file containing a customer proposal.
    Read full review

    Zoho

    • Allows us to renew subscriptions.
    • Saves time in training users.
    • Auto renewals are easily managed.
    Read full review

    Screenshots

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