Salesforce for Higher Ed combines the Salesforce Lightning Experience with HEDA (Higher Ed Data Architecture), providing a cloud platform supporting student management and engagement, admissions and academics, and other higher ed administrative support functions.
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Top Hat
Score 8.0 out of 10
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Toronto-based Top Hat offers their higher education teaching apps, comprising Top Hat Classroom supporting flipped classroom and gamified lessons, Top Hat Textbook for delivering course content, Top Hat Assignment for customizable quizzes and graded tasks or homework, and Top Hat Test for delivering secure tests with auto-grading and reporting.
It is most suited for those within the education industry. For students and staff in particular, the Education Cloud allows seamless connectivity between each person and helps students stay on task. It can be very overwhelming as a student to have so many responsibilities in different areas, so Salesforce does a great job of offering many features that ease this process.
Top Hat is well suited for courses where students are comfortable with utilizing online learning management system as part of their course contents. It is more appropriate to use Top Hat as a stand-alone learning management system or if the school happens to have it integrated to the system. It is not recommended to use Top Hat and another platform or system for students as this would be too much for students.
It’s hard to run reports or create working “views” for Enrollment/Student Advisor teams that include both Leads and Contacts in the same report.
Some fields do not map from Lead to Contact object. When a student transitions from application to acceptance, some dropdown and fill-in fields completely disappear from the student’s page in Salesforce. Every version of Salesforce I’ve used has this problem.
Salesforce overall is clunky and confusing for the average user. We require thorough Salesforce training for new hires on all teams because it’s not user-friendly or obvious what to click on to achieve a specific task.
People will respond on time even though Salesforce is such a large organization. This also includes various methods of getting support beyond just calling - they have dedicated reps, chat, chatter, etc that all make the experience more pleasant.
I have not used similar products and I am new to this role. Salesforce has been very easy to learn and I appreciate the support and ability to access the platform when I need to. I was able to easily learn the program and become skilled in what I needed to do. It also made the transition to digital forms quite easy
Top Hat generally stacks up pretty well against other industry leading or popular learning management systems. Top Hat is comparable to learning management systems used in most educational institutions. The features such as allowing the educator to create an interactive experience by leveraging tools such as quizzes and polls is comparable. Data on student performance is also a helpful feature that is comparable to that of other similar learning management systems.
Positive: Our entire company is more aligned because while still complying with FERPA, the right people have access to student records while also having the correct permissions.
Positive: we can integrate with our partners who also use Salesforce, while still complying with FERPA.
Negative: we've needed to hire a Salesforce Development team with multiple people to accurately customize the tool to work for us.
