Likelihood to Recommend
It is most suited for those within the education industry. For students and staff in particular, the Education Cloud allows seamless connectivity between each person and helps students stay on task. It can be very overwhelming as a student to have so many responsibilities in different areas, so Salesforce does a great job of offering many features that ease this process.
Read full review
Top Hat is well suited for courses where students are comfortable with utilizing online learning management system as part of their course contents. It is more appropriate to use Top Hat as a stand-alone learning management system or if the school happens to have it integrated to the system. It is not recommended to use Top Hat and another platform or system for students as this would be too much for students.
Read full review Pros Great use of integrating across all aspects of enrollment. Easy to create tasks for counselors to remember to call prospective students and keep up to date on goals. Reporting is fabulous inside of Salesforce. All of the Apps in the App Exchange. Read full review I use Top Hat as a discussion tool where the students can write what they have learned or what they haven't. Exams are taken in class and are totally paperless with grades available immediately. Read full review Cons It’s hard to run reports or create working “views” for Enrollment/Student Advisor teams that include both Leads and Contacts in the same report. Some fields do not map from Lead to Contact object. When a student transitions from application to acceptance, some dropdown and fill-in fields completely disappear from the student’s page in Salesforce. Every version of Salesforce I’ve used has this problem. Salesforce overall is clunky and confusing for the average user. We require thorough Salesforce training for new hires on all teams because it’s not user-friendly or obvious what to click on to achieve a specific task. Read full review If students are paying, it's a confusing onboarding process for students and instructors and could be better streamlined. The Android app not as well polished as iOS. A better, free, or ad-supported model might be more palpable to students. Integration directly with PowerPoint -- not requiring instructors to upload their slides to Top Hat. Read full review Usability
It was really so easy to sign up and get going with the whole process
Read full review Support Rating
People will respond on time even though Salesforce is such a large organization. This also includes various methods of getting support beyond just calling - they have dedicated reps, chat, chatter, etc that all make the experience more pleasant.
Read full review
They are very helpful and fast to resolve any issues
Read full review Alternatives Considered
I have not used similar products and I am new to this role. Salesforce has been very easy to learn and I appreciate the support and ability to access the platform when I need to. I was able to easily learn the program and become skilled in what I needed to do. It also made the transition to digital forms quite easy
Read full review
Top Hat generally stacks up pretty well against other industry leading or popular learning management systems. Top Hat is comparable to learning management systems used in most educational institutions. The features such as allowing the educator to create an interactive experience by leveraging tools such as quizzes and polls is comparable. Data on student performance is also a helpful feature that is comparable to that of other similar learning management systems.
Read full review Return on Investment Positive: Our entire company is more aligned because while still complying with FERPA, the right people have access to student records while also having the correct permissions. Positive: we can integrate with our partners who also use Salesforce, while still complying with FERPA. Negative: we've needed to hire a Salesforce Development team with multiple people to accurately customize the tool to work for us. Read full review One of the better ways to track attendance in a mostly secure and automated way. Promotes more active learning, especially in large classrooms. Unpopular if students have to pay. Read full review ScreenShots Salesforce.org Education Cloud Screenshots