Tableau CRM vs. SAP Lumira Discovery

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Tableau CRM
Score 8.3 out of 10
N/A
Tableau CRM (formerly Einstein Analytics) from Salesforce is a cloud-based business intelligence solutions and analytics software. It provides users with automated data discovery, CRM-connected analytics, top-down views of data, augmented analytics, predictive insights, and customizable data visualization tools.
$125
per month
SAP Lumira Discovery
Score 7.5 out of 10
N/A
SAP Lumira Discovery is SAP’s data visualization and discovery application. It facilitates data discovery, visualization, and analysis by assisting users with creation of dashboards, infographics, presentations, data facets, tag clouds, and more.
$185
per user
Pricing
Tableau CRMSAP Lumira Discovery
Editions & Modules
No answers on this topic
SAP Lumira, standard edition
$185
per user
Offerings
Pricing Offerings
Tableau CRMSAP Lumira Discovery
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Tableau CRMSAP Lumira Discovery
Top Pros
Top Cons
Features
Tableau CRMSAP Lumira Discovery
BI Standard Reporting
Comparison of BI Standard Reporting features of Product A and Product B
Tableau CRM
8.5
46 Ratings
4% above category average
SAP Lumira Discovery
7.6
96 Ratings
7% below category average
Pixel Perfect reports8.639 Ratings00 Ratings
Customizable dashboards7.646 Ratings7.696 Ratings
Report Formatting Templates9.244 Ratings00 Ratings
Ad-hoc Reporting
Comparison of Ad-hoc Reporting features of Product A and Product B
Tableau CRM
8.0
47 Ratings
1% below category average
SAP Lumira Discovery
7.7
102 Ratings
5% below category average
Drill-down analysis7.746 Ratings7.799 Ratings
Formatting capabilities8.446 Ratings8.1102 Ratings
Integration with R or other statistical packages6.835 Ratings00 Ratings
Report sharing and collaboration9.044 Ratings7.397 Ratings
Report Output and Scheduling
Comparison of Report Output and Scheduling features of Product A and Product B
Tableau CRM
8.5
45 Ratings
2% above category average
SAP Lumira Discovery
7.2
94 Ratings
15% below category average
Publish to Web9.335 Ratings7.781 Ratings
Publish to PDF9.042 Ratings7.793 Ratings
Report Versioning8.541 Ratings00 Ratings
Report Delivery Scheduling8.038 Ratings6.355 Ratings
Delivery to Remote Servers7.732 Ratings00 Ratings
Data Discovery and Visualization
Comparison of Data Discovery and Visualization features of Product A and Product B
Tableau CRM
8.4
43 Ratings
4% above category average
SAP Lumira Discovery
5.6
103 Ratings
36% below category average
Pre-built visualization formats (heatmaps, scatter plots etc.)8.640 Ratings8.3101 Ratings
Location Analytics / Geographic Visualization8.938 Ratings6.694 Ratings
Predictive Analytics7.540 Ratings2.072 Ratings
Access Control and Security
Comparison of Access Control and Security features of Product A and Product B
Tableau CRM
8.4
46 Ratings
2% below category average
SAP Lumira Discovery
-
Ratings
Multi-User Support (named login)8.744 Ratings00 Ratings
Role-Based Security Model8.144 Ratings00 Ratings
Multiple Access Permission Levels (Create, Read, Delete)8.140 Ratings00 Ratings
Single Sign-On (SSO)8.639 Ratings00 Ratings
Mobile Capabilities
Comparison of Mobile Capabilities features of Product A and Product B
Tableau CRM
6.6
43 Ratings
18% below category average
SAP Lumira Discovery
-
Ratings
Responsive Design for Web Access7.341 Ratings00 Ratings
Mobile Application6.032 Ratings00 Ratings
Dashboard / Report / Visualization Interactivity on Mobile7.237 Ratings00 Ratings
Application Program Interfaces (APIs) / Embedding
Comparison of Application Program Interfaces (APIs) / Embedding features of Product A and Product B
Tableau CRM
7.3
31 Ratings
8% below category average
SAP Lumira Discovery
-
Ratings
REST API7.329 Ratings00 Ratings
Javascript API7.927 Ratings00 Ratings
iFrames6.923 Ratings00 Ratings
Java API7.926 Ratings00 Ratings
Themeable User Interface (UI)8.526 Ratings00 Ratings
Customizable Platform (Open Source)5.125 Ratings00 Ratings
Best Alternatives
Tableau CRMSAP Lumira Discovery
Small Businesses
SAP Crystal
SAP Crystal
Score 9.0 out of 10
SAP Crystal
SAP Crystal
Score 9.0 out of 10
Medium-sized Companies
Reveal
Reveal
Score 10.0 out of 10
Reveal
Reveal
Score 10.0 out of 10
Enterprises
Jaspersoft Community Edition
Jaspersoft Community Edition
Score 9.7 out of 10
Jaspersoft Community Edition
Jaspersoft Community Edition
Score 9.7 out of 10
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User Ratings
Tableau CRMSAP Lumira Discovery
Likelihood to Recommend
7.0
(47 ratings)
6.5
(104 ratings)
Usability
7.7
(6 ratings)
7.8
(14 ratings)
Availability
-
(0 ratings)
9.0
(1 ratings)
Performance
-
(0 ratings)
7.0
(1 ratings)
Support Rating
7.7
(6 ratings)
7.0
(11 ratings)
In-Person Training
-
(0 ratings)
6.0
(1 ratings)
Online Training
-
(0 ratings)
6.0
(1 ratings)
Implementation Rating
6.0
(1 ratings)
10.0
(3 ratings)
Configurability
-
(0 ratings)
2.0
(1 ratings)
Ease of integration
-
(0 ratings)
5.0
(1 ratings)
Product Scalability
-
(0 ratings)
6.0
(1 ratings)
Vendor post-sale
-
(0 ratings)
8.0
(1 ratings)
Vendor pre-sale
-
(0 ratings)
8.0
(1 ratings)
User Testimonials
Tableau CRMSAP Lumira Discovery
Likelihood to Recommend
Salesforce
If the person/ department does not have any knowledge in open source tools such as R, and Python. [Salesforce Einstein Analytics (formerly Wave Analytics)] could be a good option with no coding background required. However, if they have such human resource or can acquire these people, I would recommend open source tech and suggest not to use this tool.
Read full review
SAP
Infographics derived from specific data sources appears to be well suited for development using Lumira. The development of executive level dashboards was less appropriate from my perspective. The software does not provide sufficient demonstration or samples for the users to learn from in my opinion.
Read full review
Pros
Salesforce
  • Interactive Dashboards, it [consists] of wide variety of charts
  • Data from different sources can be easily integrated with it
  • Security, it provides easy way to secure and share the information with the users
  • Support actions like opening hyperlink etc
  • Almost everything can be done from configuration
  • Data can easily be managed from dataflow.
Read full review
SAP
  • SAP has built in features you would expect from a data visualization package, like easy import from other SAP systems.
  • SAP has most of the typical charts that you would expect in order to visualize your data.
  • SAP allows you to have multiple charts on one visualization for your data.
Read full review
Cons
Salesforce
  • Implementation takes time and resources. It is a heavy lift to implement and at first, it can take a little bit of time to understand what you are looking at. But once it's implemented it's easy to get started.
  • Without any BI expertise or resources available to your organization, the implementation of this is difficult. If you aren't used to BI tools and don't have an expert in house, the terminology can be difficult to understand at first.
  • Their support is not on hand to help you if you encounter any issues, at least not on all the plans or the basic plans. Real-time support service is an add-on, so you'll need to be patient if you require help or pay extra money.
  • More functionality for the tool is needed to compete with other heavyweights in the arena like Tableau, Qlik, and Microstrategy. Still lacks the robustness, functionality, and flexibility other competing products possess.
Read full review
SAP
  • Even though the process of creating visualizations of data is now greatly improved, it could still be a lot better as users become accustomed to this kind of tool and bring forward edge cases the developers did not anticipate.
  • It would be awesome to have a cross platform tool that works on more than just Windows.
  • Some options for specific graphs feel limiting.
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Usability
Salesforce
Overall usability is absolutely worth the price. It help me to save tons of time working on raw data in Excel file. It also minimize the discrepancy in data format when there are multiple user inputting the data. Every data inputted in Salesforce is standardized, therefore it is very easy to keep track / generating performance report even though you are having more than 20 projects recorded in Salesforce Einstein Analytics.
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SAP
SAP Lumira is very good self service analytical tool with powerful capabilities. However need to look into other SAP products in BI space, like SAP SAC. SAP Lumira is more used for custom and complex analytical need in business intelligence area. Also SAP Lumira is going out of maintenance in coming future replaced by SAP SAC.
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Reliability and Availability
Salesforce
No answers on this topic
SAP
Lumira is a desktop application runs in its own JVM. It installs its own java runtime libraries to avoid any core java version conflicts. The availability of the application is completely relies on individual machine hardware configuration. On a decent desktop, it performs well and always launches in either 32 or 64 bit environment based on the hosts system's OS
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Performance
Salesforce
No answers on this topic
SAP
The performance is linear with amount of data that is being explored. We have done some benchmarks acquiring 10million data cells without having any performance problems. We need to make proper adjustments to jvm run time properties to start with higher heap size and other parameters that optimizes the run time performance
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Support Rating
Salesforce
I have not come across any bad experiences with the support provided. Also, I observed regular updates have been implemented without breaking the tool. But in my opinion, Now Tableau CRM has huge market challenges with tools like Power BI and its spread
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SAP
It does not have many bugs or issues since not a lot of new features are being added. The customer support for SAP Lumira Discovery is good and anyone considering this as a self-service tool would be happy. It integrates well in the SAP BI suite of products and the overall experience is positive.
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In-Person Training
Salesforce
No answers on this topic
SAP
We did not take in-person training
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Online Training
Salesforce
No answers on this topic
SAP
Most of the user guides are pretty comprehensive and very easy to understand. The product itself is designed to be self-serve tool, did not need much of the end-user training. Most of the training we had is to how to read the data, how to explore the data, how to acquire the data etc.
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Implementation Rating
Salesforce
An implementation partner would certainly result in greater output in a more efficient amount of time. However, I have found implementation partners to be extremely expensive for the output received (at least working for a non-profit company they are frequently unaffordable). Internal implementation does help with usable output though since internal knowledge would better know the data architecture and business processes
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SAP
Installing the desktop software on end-user machines is always challenging. The machine specifications are the biggest factor when running Lumira and be able to handle large datasets during data exploration. This often demands beefy machines at least for power-users. Although Lumira software licensing is not a big problem but managing partner's extensions and keeping track of their individual licenses may be an issue. If there is a way to bundle the more popular extensions such as vSQL or vOLAP should be bundled in core product and offer them as part of Lumira license instead of a separate license which causer operational burden.
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Alternatives Considered
Salesforce
Tableau is the absolute top of the class when it comes to business intelligence, but it doesn't make sense for every business case. In our case, we needed a simple data visualization platform for our CRM platform and sales pipeline. Salesforce Analytics, while nowhere near as robust, did the job we needed it to do perfectly in a significantly more cost-effective manner.
Read full review
SAP
Even though SAP Analytics Cloud is considered to be better in aspects such as data connectivity or analytics, we decided to choose Lumira as it was easier to understand, learn and use. As our business is not really that big and does not require the inclusion of large amounts of data, Lumira was overall the safest and most comfortable option. Also, some members in our team had previous knowledge so it was easier to adapt
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Scalability
Salesforce
No answers on this topic
SAP
Enterprise wide implementation is a challenge with data security and trustedness. No easy installation can be done across the enterprise. no upgrade paths also available from SAP. They have so much of experience with desktop implementation, there it could be a controlled environment with a capital budget. These may be resolved in the upcoming releases
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Return on Investment
Salesforce
  • Absolutely a must-have tool if you are working on saving project
  • Create a centralized database to track project target across region
  • Easily create chart to showcase data / performance
Read full review
SAP
  • We could obtain original data from vast and detailed corporate and personal data sources.
  • We could share visual analysis results with stakeholders via the cloud, and it could also be viewed on a tablet.
  • It is very flexible and accurate to use. It can be used for forecasting sales, resource planning, and scheduling.
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ScreenShots

SAP Lumira Discovery Screenshots

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