715 Ratings
715 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.1 out of 100
509 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.8 out of 100

Feature Set Ratings

  • Tableau CRM ranks higher in 4 feature sets: BI Standard Reporting, Ad-hoc Reporting, Report Output and Scheduling, Data Discovery and Visualization

BI Standard Reporting

7.9

Tableau CRM

79%
7.2

SAP Lumira Discovery

72%
Tableau CRM ranks higher in 2/3 features

Pixel Perfect reports

8.3
83%
40 Ratings
N/A
0 Ratings

Customizable dashboards

7.0
70%
47 Ratings
7.2
72%
98 Ratings

Report Formatting Templates

8.4
84%
45 Ratings
N/A
0 Ratings

Ad-hoc Reporting

7.5

Tableau CRM

75%
7.4

SAP Lumira Discovery

74%
Tableau CRM ranks higher in 4/4 features

Drill-down analysis

7.4
74%
47 Ratings
7.4
74%
101 Ratings

Formatting capabilities

8.0
80%
47 Ratings
7.1
71%
104 Ratings

Integration with R or other statistical packages

6.2
62%
36 Ratings
N/A
0 Ratings

Report sharing and collaboration

8.4
84%
45 Ratings
7.7
77%
99 Ratings

Report Output and Scheduling

7.9

Tableau CRM

79%
7.1

SAP Lumira Discovery

71%
Tableau CRM ranks higher in 5/5 features

Publish to Web

8.8
88%
36 Ratings
7.6
76%
83 Ratings

Publish to PDF

8.2
82%
43 Ratings
7.4
74%
95 Ratings

Report Versioning

8.0
80%
42 Ratings
N/A
0 Ratings

Report Delivery Scheduling

7.4
74%
39 Ratings
6.3
63%
55 Ratings

Delivery to Remote Servers

7.1
71%
33 Ratings
N/A
0 Ratings

Data Discovery and Visualization

7.8

Tableau CRM

78%
5.6

SAP Lumira Discovery

56%
Tableau CRM ranks higher in 3/3 features

Pre-built visualization formats (heatmaps, scatter plots etc.)

8.0
80%
41 Ratings
7.6
76%
103 Ratings

Location Analytics / Geographic Visualization

7.9
79%
39 Ratings
7.2
72%
96 Ratings

Predictive Analytics

7.4
74%
41 Ratings
2.0
20%
72 Ratings

Access Control and Security

8.1

Tableau CRM

81%

SAP Lumira Discovery

Feature Set Not Supported
N/A
Tableau CRM ranks higher in 4/4 features

Multi-User Support (named login)

8.4
84%
45 Ratings
N/A
0 Ratings

Role-Based Security Model

7.9
79%
45 Ratings
N/A
0 Ratings

Multiple Access Permission Levels (Create, Read, Delete)

7.4
74%
41 Ratings
N/A
0 Ratings

Single Sign-On (SSO)

8.5
85%
40 Ratings
N/A
0 Ratings

Mobile Capabilities

6.4

Tableau CRM

64%

SAP Lumira Discovery

Feature Set Not Supported
N/A
Tableau CRM ranks higher in 3/3 features

Responsive Design for Web Access

7.4
74%
42 Ratings
N/A
0 Ratings

Mobile Application

5.6
56%
66 Ratings
N/A
0 Ratings

Dashboard / Report / Visualization Interactivity on Mobile

6.9
69%
38 Ratings
N/A
0 Ratings

Application Program Interfaces (APIs) / Embedding

6.4

Tableau CRM

64%

SAP Lumira Discovery

Feature Set Not Supported
N/A
Tableau CRM ranks higher in 6/6 features

REST API

6.6
66%
30 Ratings
N/A
0 Ratings

Javascript API

6.4
64%
28 Ratings
N/A
0 Ratings

iFrames

6.0
60%
24 Ratings
N/A
0 Ratings

Java API

6.4
64%
27 Ratings
N/A
0 Ratings

Themeable User Interface (UI)

7.6
76%
27 Ratings
N/A
0 Ratings

Customizable Platform (Open Source)

5.5
55%
26 Ratings
N/A
0 Ratings

Attribute Ratings

  • Tableau CRM is rated higher in 1 area: Support Rating
  • SAP Lumira Discovery is rated higher in 3 areas: Likelihood to Recommend, Usability, Implementation Rating

Likelihood to Recommend

7.1

Tableau CRM

71%
48 Ratings
7.6

SAP Lumira Discovery

76%
106 Ratings

Usability

7.4

Tableau CRM

74%
7 Ratings
7.8

SAP Lumira Discovery

78%
14 Ratings

Availability

Tableau CRM

N/A
0 Ratings
9.0

SAP Lumira Discovery

90%
2 Ratings

Performance

Tableau CRM

N/A
0 Ratings
7.0

SAP Lumira Discovery

70%
2 Ratings

Support Rating

7.7

Tableau CRM

77%
7 Ratings
7.0

SAP Lumira Discovery

70%
14 Ratings

In-Person Training

Tableau CRM

N/A
0 Ratings
6.0

SAP Lumira Discovery

60%
1 Rating

Online Training

Tableau CRM

N/A
0 Ratings
6.0

SAP Lumira Discovery

60%
1 Rating

Implementation Rating

6.0

Tableau CRM

60%
2 Ratings
10.0

SAP Lumira Discovery

100%
5 Ratings

Configurability

Tableau CRM

N/A
0 Ratings
2.0

SAP Lumira Discovery

20%
1 Rating

Ease of integration

Tableau CRM

N/A
0 Ratings
5.0

SAP Lumira Discovery

50%
1 Rating

Product Scalability

Tableau CRM

N/A
0 Ratings
6.0

SAP Lumira Discovery

60%
1 Rating

Vendor post-sale

Tableau CRM

N/A
0 Ratings
8.0

SAP Lumira Discovery

80%
1 Rating

Vendor pre-sale

Tableau CRM

N/A
0 Ratings
8.0

SAP Lumira Discovery

80%
1 Rating

Likelihood to Recommend

Salesforce

If the person/ department does not have any knowledge in open source tools such as R, and Python. [Salesforce Einstein Analytics (formerly Wave Analytics)] could be a good option with no coding background required. However, if they have such human resource or can acquire these people, I would recommend open source tech and suggest not to use this tool.
Read full review

SAP

Infographics derived from specific data sources appears to be well suited for development using Lumira. The development of executive level dashboards was less appropriate from my perspective. The software does not provide sufficient demonstration or samples for the users to learn from in my opinion.
Read full review

Pros

Salesforce

  • Interactive Dashboards, it [consists] of wide variety of charts
  • Data from different sources can be easily integrated with it
  • Security, it provides easy way to secure and share the information with the users
  • Support actions like opening hyperlink etc
  • Almost everything can be done from configuration
  • Data can easily be managed from dataflow.
Read full review

SAP

  • SAP has built in features you would expect from a data visualization package, like easy import from other SAP systems.
  • SAP has most of the typical charts that you would expect in order to visualize your data.
  • SAP allows you to have multiple charts on one visualization for your data.
Read full review

Cons

Salesforce

  • Implementation takes time and resources. It is a heavy lift to implement and at first, it can take a little bit of time to understand what you are looking at. But once it's implemented it's easy to get started.
  • Without any BI expertise or resources available to your organization, the implementation of this is difficult. If you aren't used to BI tools and don't have an expert in house, the terminology can be difficult to understand at first.
  • Their support is not on hand to help you if you encounter any issues, at least not on all the plans or the basic plans. Real-time support service is an add-on, so you'll need to be patient if you require help or pay extra money.
  • More functionality for the tool is needed to compete with other heavyweights in the arena like Tableau, Qlik, and Microstrategy. Still lacks the robustness, functionality, and flexibility other competing products possess.
Read full review

SAP

  • Even though the process of creating visualizations of data is now greatly improved, it could still be a lot better as users become accustomed to this kind of tool and bring forward edge cases the developers did not anticipate.
  • It would be awesome to have a cross platform tool that works on more than just Windows.
  • Some options for specific graphs feel limiting.
Read full review

Pricing Details

Tableau CRM

Starting Price

$125 per month

Editions & Modules

Tableau CRM editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    SAP Lumira Discovery

    Starting Price

    $185 per user

    Editions & Modules

    SAP Lumira Discovery editions and modules pricing
    EditionModules
    SAP Lumira, standard edition1851

    Footnotes

    1. per user

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Usability

    Salesforce

    Overall usability is absolutely worth the price. It help me to save tons of time working on raw data in Excel file. It also minimize the discrepancy in data format when there are multiple user inputting the data. Every data inputted in Salesforce is standardized, therefore it is very easy to keep track / generating performance report even though you are having more than 20 projects recorded in Salesforce Einstein Analytics.
    Read full review

    SAP

    SAP Lumira is very good self service analytical tool with powerful capabilities. However need to look into other SAP products in BI space, like SAP SAC. SAP Lumira is more used for custom and complex analytical need in business intelligence area. Also SAP Lumira is going out of maintenance in coming future replaced by SAP SAC.
    Read full review

    Reliability and Availability

    Salesforce

    No answers on this topic

    SAP

    Lumira is a desktop application runs in its own JVM. It installs its own java runtime libraries to avoid any core java version conflicts. The availability of the application is completely relies on individual machine hardware configuration. On a decent desktop, it performs well and always launches in either 32 or 64 bit environment based on the hosts system's OS
    Read full review

    Performance

    Salesforce

    No answers on this topic

    SAP

    The performance is linear with amount of data that is being explored. We have done some benchmarks acquiring 10million data cells without having any performance problems. We need to make proper adjustments to jvm run time properties to start with higher heap size and other parameters that optimizes the run time performance
    Read full review

    Support Rating

    Salesforce

    I gave Salesforce Einstein Analytics tool a slightly above average rating of 6. Because its trailhead portal has extensive documentation and use cases around how to implement Salesforce tools and how to master their user interface. But it has limited video or human tutorials. Plus, there is not enough background on web analytics, statistical modeling, artificial intelligence or machine learning. So, a user may struggle when leveraging their dashboard or modeling features. Finally, support documents are focused on learning the tool but don't provide enough context on how to do custom implementation or troubleshoot data integration issues.
    Read full review

    SAP

    It does not have many bugs or issues since not a lot of new features are being added. The customer support for SAP Lumira Discovery is good and anyone considering this as a self-service tool would be happy. It integrates well in the SAP BI suite of products and the overall experience is positive.
    Read full review

    In-Person Training

    Salesforce

    No answers on this topic

    SAP

    We did not take in-person training
    Read full review

    Online Training

    Salesforce

    No answers on this topic

    SAP

    Most of the user guides are pretty comprehensive and very easy to understand. The product itself is designed to be self-serve tool, did not need much of the end-user training. Most of the training we had is to how to read the data, how to explore the data, how to acquire the data etc.
    Read full review

    Implementation Rating

    Salesforce

    An implementation partner would certainly result in greater output in a more efficient amount of time. However, I have found implementation partners to be extremely expensive for the output received (at least working for a non-profit company they are frequently unaffordable). Internal implementation does help with usable output though since internal knowledge would better know the data architecture and business processes
    Read full review

    SAP

    Installing the desktop software on end-user machines is always challenging. The machine specifications are the biggest factor when running Lumira and be able to handle large datasets during data exploration. This often demands beefy machines at least for power-users. Although Lumira software licensing is not a big problem but managing partner's extensions and keeping track of their individual licenses may be an issue. If there is a way to bundle the more popular extensions such as vSQL or vOLAP should be bundled in core product and offer them as part of Lumira license instead of a separate license which causer operational burden.
    Read full review

    Alternatives Considered

    Salesforce

    Tableau is the absolute top of the class when it comes to business intelligence, but it doesn't make sense for every business case. In our case, we needed a simple data visualization platform for our CRM platform and sales pipeline. Salesforce Analytics, while nowhere near as robust, did the job we needed it to do perfectly in a significantly more cost-effective manner.
    Read full review

    SAP

    Even though SAP Analytics Cloud is considered to be better in aspects such as data connectivity or analytics, we decided to choose Lumira as it was easier to understand, learn and use. As our business is not really that big and does not require the inclusion of large amounts of data, Lumira was overall the safest and most comfortable option. Also, some members in our team had previous knowledge so it was easier to adapt
    Read full review

    Scalability

    Salesforce

    No answers on this topic

    SAP

    Enterprise wide implementation is a challenge with data security and trustedness. No easy installation can be done across the enterprise. no upgrade paths also available from SAP. They have so much of experience with desktop implementation, there it could be a controlled environment with a capital budget. These may be resolved in the upcoming releases
    Read full review

    Return on Investment

    Salesforce

    • Salesforce Einstein Analytics helped lift roi of email marketing campaigns funded by our suppliers or category teams by improving their open and click rates
    • Salesforce Einstein Analytics helped reduce cart abandonments and improved conversion rates of our product campaigns.
    • Salesforce Einstein Analytics was not that effective in improving adoption of AI tools such as chatbot, voice assistant tool or mobile app. Because of lower sample data.
    Read full review

    SAP

    • We could obtain original data from vast and detailed corporate and personal data sources.
    • We could share visual analysis results with stakeholders via the cloud, and it could also be viewed on a tablet.
    • It is very flexible and accurate to use. It can be used for forecasting sales, resource planning, and scheduling.
    Read full review

    Screenshots

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