642 Ratings
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Score 8.1 out of 100
111 Ratings
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Score 8.4 out of 100

Likelihood to Recommend

Tableau CRM (formerly Einstein Analytics)

If the person/ department does not have any knowledge in open source tools such as R, and Python. [Salesforce Einstein Analytics (formerly Wave Analytics)] could be a good option with no coding background required. However, if they have such human resource or can acquire these people, I would recommend open source tech and suggest not to use this tool.
Anonymous | TrustRadius Reviewer

Sisense

I believe Sisense is perfectly suited for any organization of any size that have access to the proper resources, as the tool is very expensive. The data connectors come in all shapes and sizes out of the box, which allows a great deal of data control within the ElastiCubes. Additionally, while the platform only runs on Windows platforms, the web application can be accessed on any client: mobile, Apple, Windows, etc. This allows a much more flexible user experience, resulting in data and dashboards reaching further than any other tool.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

BI Standard Reporting

Tableau CRM (formerly Einstein Analytics)
7.3
Sisense
8.4
Pixel Perfect reports
Tableau CRM (formerly Einstein Analytics)
7.5
Sisense
7.3
Customizable dashboards
Tableau CRM (formerly Einstein Analytics)
7.0
Sisense
9.0
Report Formatting Templates
Tableau CRM (formerly Einstein Analytics)
7.3
Sisense
9.0

Ad-hoc Reporting

Tableau CRM (formerly Einstein Analytics)
7.0
Sisense
8.1
Drill-down analysis
Tableau CRM (formerly Einstein Analytics)
6.9
Sisense
8.0
Formatting capabilities
Tableau CRM (formerly Einstein Analytics)
7.4
Sisense
8.4
Integration with R or other statistical packages
Tableau CRM (formerly Einstein Analytics)
5.9
Sisense
8.9
Report sharing and collaboration
Tableau CRM (formerly Einstein Analytics)
7.8
Sisense
7.3

Report Output and Scheduling

Tableau CRM (formerly Einstein Analytics)
7.3
Sisense
8.2
Publish to Web
Tableau CRM (formerly Einstein Analytics)
7.9
Sisense
8.3
Publish to PDF
Tableau CRM (formerly Einstein Analytics)
7.5
Sisense
8.7
Report Versioning
Tableau CRM (formerly Einstein Analytics)
7.3
Sisense
8.1
Report Delivery Scheduling
Tableau CRM (formerly Einstein Analytics)
7.1
Sisense
7.6
Delivery to Remote Servers
Tableau CRM (formerly Einstein Analytics)
6.9
Sisense

Data Discovery and Visualization

Tableau CRM (formerly Einstein Analytics)
7.2
Sisense
8.9
Pre-built visualization formats (heatmaps, scatter plots etc.)
Tableau CRM (formerly Einstein Analytics)
7.2
Sisense
8.9
Location Analytics / Geographic Visualization
Tableau CRM (formerly Einstein Analytics)
7.1
Sisense
8.9
Predictive Analytics
Tableau CRM (formerly Einstein Analytics)
7.2
Sisense
8.9

Access Control and Security

Tableau CRM (formerly Einstein Analytics)
7.8
Sisense
9.5
Multi-User Support (named login)
Tableau CRM (formerly Einstein Analytics)
8.0
Sisense
9.8
Role-Based Security Model
Tableau CRM (formerly Einstein Analytics)
8.0
Sisense
9.4
Multiple Access Permission Levels (Create, Read, Delete)
Tableau CRM (formerly Einstein Analytics)
6.9
Sisense
9.3
Single Sign-On (SSO)
Tableau CRM (formerly Einstein Analytics)
8.3
Sisense

Mobile Capabilities

Tableau CRM (formerly Einstein Analytics)
6.7
Sisense
8.6
Responsive Design for Web Access
Tableau CRM (formerly Einstein Analytics)
8.0
Sisense
8.7
Dedicated iOS Application
Tableau CRM (formerly Einstein Analytics)
5.9
Sisense
9.4
Dedicated Android Application
Tableau CRM (formerly Einstein Analytics)
5.9
Sisense
8.8
Dashboard / Report / Visualization Interactivity on Mobile
Tableau CRM (formerly Einstein Analytics)
7.1
Sisense
7.7

Application Program Interfaces (APIs) / Embedding

Tableau CRM (formerly Einstein Analytics)
5.8
Sisense
REST API
Tableau CRM (formerly Einstein Analytics)
6.0
Sisense
Javascript API
Tableau CRM (formerly Einstein Analytics)
5.2
Sisense
iFrames
Tableau CRM (formerly Einstein Analytics)
5.2
Sisense
Java API
Tableau CRM (formerly Einstein Analytics)
5.2
Sisense
Themeable User Interface (UI)
Tableau CRM (formerly Einstein Analytics)
7.4
Sisense
Customizable Platform (Open Source)
Tableau CRM (formerly Einstein Analytics)
6.1
Sisense

Pros

Tableau CRM (formerly Einstein Analytics)

  • Interactive Dashboards, it [consists] of wide variety of charts
  • Data from different sources can be easily integrated with it
  • Security, it provides easy way to secure and share the information with the users
  • Support actions like opening hyperlink etc
  • Almost everything can be done from configuration
  • Data can easily be managed from dataflow.
Shefali Sethia | TrustRadius Reviewer

Sisense

  • Customization - lots of supported and community plugins available. Users can also adjust the look and feel through JavaScript.
  • Innovation - Sisense is continuing to push the envelope by developing new features through Sisense Labs.
  • Customer support - the commitment to excellent customer service and ensuring organizations get the most out of their investment.
Andrew Goss | TrustRadius Reviewer

Cons

Tableau CRM (formerly Einstein Analytics)

  • Implementation takes time and resources. It is a heavy lift to implement and at first, it can take a little bit of time to understand what you are looking at. But once it's implemented it's easy to get started.
  • Without any BI expertise or resources available to your organization, the implementation of this is difficult. If you aren't used to BI tools and don't have an expert in house, the terminology can be difficult to understand at first.
  • Their support is not on hand to help you if you encounter any issues, at least not on all the plans or the basic plans. Real-time support service is an add-on, so you'll need to be patient if you require help or pay extra money.
  • More functionality for the tool is needed to compete with other heavyweights in the arena like Tableau, Qlik, and Microstrategy. Still lacks the robustness, functionality, and flexibility other competing products possess.
Anonymous | TrustRadius Reviewer

Sisense

  • The usability of the application on mobile devices needs some improvement, especially navigation and filtering.
  • Dashboards that are created by multiple users can be a bit of a hassle to share by Admins.
  • If you need to embed dashboards into your website, you are require to buy a license separate from the user and platform license. This is a norm on most BI visualization tools, but Sisense can seem a bit on the high side, cost-wide.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Tableau CRM (formerly Einstein Analytics)

No score
No answers yet
No answers on this topic

Sisense

Sisense 8.9
Based on 14 answers
I think the business and myself as a user has come to rely on SiSense as a dashboarding and quick ad-hoc reporting tool. I am hoping to integrate SiSense dashboards into more parts of the business in the future. We have reduced our report turn-around time for the most part from hours/days to minutes and in some cases almost the speed of thought. Reports are also easier on the eye and more easily distributed.I would also like to say that the support and professionalism from the SiSense team has been excellent.
Anonymous | TrustRadius Reviewer

Usability

Tableau CRM (formerly Einstein Analytics)

Tableau CRM (formerly Einstein Analytics) 7.4
Based on 5 answers
Overall usability is absolutely worth the price. It help me to save tons of time working on raw data in Excel file. It also minimize the discrepancy in data format when there are multiple user inputting the data. Every data inputted in Salesforce is standardized, therefore it is very easy to keep track / generating performance report even though you are having more than 20 projects recorded in Salesforce Einstein Analytics.
Tony Phan | TrustRadius Reviewer

Sisense

Sisense 8.0
Based on 5 answers
New V5 is ground floor of an exciting collection of possibilities. Weekly Sisense developers come up with new functionality that they share with us in their forums. The move to HTML5 has been pleasing in that widgets auto size themselves into appropriate forms in the board but everyone of them can be popped out to full page size to be looked at in more detail
Daniel Colussi | TrustRadius Reviewer

Reliability and Availability

Tableau CRM (formerly Einstein Analytics)

No score
No answers yet
No answers on this topic

Sisense

Sisense 8.2
Based on 2 answers
There are very few situations when there is unexpected downtime. Mostly during development, new dashboard implementation and during upgrades. other then that there were very few crashes.
Michał Becker | TrustRadius Reviewer

Performance

Tableau CRM (formerly Einstein Analytics)

No score
No answers yet
No answers on this topic

Sisense

Sisense 8.2
Based on 2 answers
SiSense is usually performing better then other solutions even if going for complex reports/dashboards(of course within reasonable frames). I haven't noticed any bad influence on other systems, usually if something happens it stays within SiSense.
Michał Becker | TrustRadius Reviewer

Support Rating

Tableau CRM (formerly Einstein Analytics)

Tableau CRM (formerly Einstein Analytics) 7.8
Based on 5 answers
I gave Salesforce Einstein Analytics tool a slightly above average rating of 6. Because its trailhead portal has extensive documentation and use cases around how to implement Salesforce tools and how to master their user interface. But it has limited video or human tutorials. Plus, there is not enough background on web analytics, statistical modeling, artificial intelligence or machine learning. So, a user may struggle when leveraging their dashboard or modeling features. Finally, support documents are focused on learning the tool but don't provide enough context on how to do custom implementation or troubleshoot data integration issues.
Anonymous | TrustRadius Reviewer

Sisense

Sisense 9.0
Based on 11 answers
SiSense's support ninjas are very knowledgeable and are exceptionally responsive. So far, all of the issues we ran into were resolved within minimum time. My sense of dealing with the support staff at SiSense is that they are very focused on not just answering your immediate question, but also to delve into the cause of the matter.
Wicus Verhoef | TrustRadius Reviewer

In-Person Training

Tableau CRM (formerly Einstein Analytics)

No score
No answers yet
No answers on this topic

Sisense

Sisense 7.3
Based on 1 answer
Easy and free training that allowed us quickly understand basics in SiSense and start using them. More advanced features requires some browsing through SiSense forums, but there is always support to help, and SiSense support is one of the best whith which I worked so far.
Michał Becker | TrustRadius Reviewer

Online Training

Tableau CRM (formerly Einstein Analytics)

No score
No answers yet
No answers on this topic

Sisense

Sisense 8.2
Based on 1 answer
Many examples, videos and scenarios which you try on your own right away. This combined with in-person training gives you enough to utilize most of SiSense's power.
Michał Becker | TrustRadius Reviewer

Implementation Rating

Tableau CRM (formerly Einstein Analytics)

Tableau CRM (formerly Einstein Analytics) 6.0
Based on 2 answers
An implementation partner would certainly result in greater output in a more efficient amount of time. However, I have found implementation partners to be extremely expensive for the output received (at least working for a non-profit company they are frequently unaffordable). Internal implementation does help with usable output though since internal knowledge would better know the data architecture and business processes
Anonymous | TrustRadius Reviewer

Sisense

Sisense 7.1
Based on 6 answers
Remember to migrate the plugins. The documentation however is pretty straight forward.
Holke Visser | TrustRadius Reviewer

Alternatives Considered

Tableau CRM (formerly Einstein Analytics)

Tableau is the absolute top of the class when it comes to business intelligence, but it doesn't make sense for every business case. In our case, we needed a simple data visualization platform for our CRM platform and sales pipeline. Salesforce Analytics, while nowhere near as robust, did the job we needed it to do perfectly in a significantly more cost-effective manner.
Jeffrey Smith | TrustRadius Reviewer

Sisense

1) Easy to use, really, there is nothing too much to say. The set up is easy and not confusing. You can use it internally or externally.
2) Customer Service, having spoken to various product reps from similar industry. Sisense rep provides you with the best support to get started, and it is really appreciated.
Anonymous | TrustRadius Reviewer

Scalability

Tableau CRM (formerly Einstein Analytics)

No score
No answers yet
No answers on this topic

Sisense

Sisense 8.2
Based on 1 answer
Product is quite easily scalable. The whole installation can be easily moved to stronger machine if needed.
Michał Becker | TrustRadius Reviewer

Return on Investment

Tableau CRM (formerly Einstein Analytics)

  • Salesforce Einstein Analytics helped lift roi of email marketing campaigns funded by our suppliers or category teams by improving their open and click rates
  • Salesforce Einstein Analytics helped reduce cart abandonments and improved conversion rates of our product campaigns.
  • Salesforce Einstein Analytics was not that effective in improving adoption of AI tools such as chatbot, voice assistant tool or mobile app. Because of lower sample data.
Anonymous | TrustRadius Reviewer

Sisense

  • Report development time is reduced from 2~3 days to 2~3 hours.
  • Report querying time is improved from 0.5~10 mins to 2~30 seconds.
  • A 2-staff team delivers 10 times the BI output that we did on the old system.
  • We were able to deliver BI and data analysis for all business functions instead of a very limited group of users
Hui (Ken) Zheng | TrustRadius Reviewer

Screenshots

Tableau CRM (formerly Einstein Analytics)

Pricing Details

Tableau CRM (formerly Einstein Analytics)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Tableau CRM (formerly Einstein Analytics) Editions & Modules

Additional Pricing Details

Sisense

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Sisense Editions & Modules

Modules
SAP Connector
  1. none
Additional Pricing Details
Must contact sales team for pricing.

Rating Summary

Likelihood to Recommend

Tableau CRM (formerly Einstein Analytics)
7.5
Sisense
9.0

Likelihood to Renew

Tableau CRM (formerly Einstein Analytics)
Sisense
8.9

Usability

Tableau CRM (formerly Einstein Analytics)
7.4
Sisense
8.0

Reliability and Availability

Tableau CRM (formerly Einstein Analytics)
Sisense
8.2

Performance

Tableau CRM (formerly Einstein Analytics)
Sisense
8.2

Support Rating

Tableau CRM (formerly Einstein Analytics)
7.8
Sisense
9.0

In-Person Training

Tableau CRM (formerly Einstein Analytics)
Sisense
7.3

Online Training

Tableau CRM (formerly Einstein Analytics)
Sisense
8.2

Implementation Rating

Tableau CRM (formerly Einstein Analytics)
6.0
Sisense
7.1

Scalability

Tableau CRM (formerly Einstein Analytics)
Sisense
8.2

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