What users are saying about
715 Ratings
119 Ratings
715 Ratings
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Score 8.1 out of 100
119 Ratings
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Score 8.1 out of 100

Feature Set Ratings

  • Sisense ranks higher in 6 feature sets: BI Standard Reporting, Ad-hoc Reporting, Report Output and Scheduling, Data Discovery and Visualization, Access Control and Security, Mobile Capabilities

BI Standard Reporting

7.9

Tableau CRM

79%
8.7

Sisense

87%
Sisense ranks higher in 2/3 features

Pixel Perfect reports

8.3
83%
40 Ratings
8.0
80%
36 Ratings

Customizable dashboards

7.0
70%
47 Ratings
9.0
90%
46 Ratings

Report Formatting Templates

8.4
84%
45 Ratings
9.0
90%
32 Ratings

Ad-hoc Reporting

7.5

Tableau CRM

75%
8.3

Sisense

83%
Sisense ranks higher in 3/4 features

Drill-down analysis

7.4
74%
47 Ratings
8.0
80%
46 Ratings

Formatting capabilities

8.0
80%
47 Ratings
9.0
90%
46 Ratings

Integration with R or other statistical packages

6.2
62%
36 Ratings
9.0
90%
26 Ratings

Report sharing and collaboration

8.4
84%
45 Ratings
7.3
73%
3 Ratings

Report Output and Scheduling

7.9

Tableau CRM

79%
8.2

Sisense

82%
Tableau CRM ranks higher in 3/5 features

Publish to Web

8.8
88%
36 Ratings
8.0
80%
35 Ratings

Publish to PDF

8.2
82%
43 Ratings
9.0
90%
45 Ratings

Report Versioning

8.0
80%
42 Ratings
8.0
80%
23 Ratings

Report Delivery Scheduling

7.4
74%
39 Ratings
8.0
80%
38 Ratings

Delivery to Remote Servers

7.1
71%
33 Ratings
N/A
0 Ratings

Data Discovery and Visualization

7.8

Tableau CRM

78%
9.0

Sisense

90%
Sisense ranks higher in 3/3 features

Pre-built visualization formats (heatmaps, scatter plots etc.)

8.0
80%
41 Ratings
9.0
90%
44 Ratings

Location Analytics / Geographic Visualization

7.9
79%
39 Ratings
9.0
90%
41 Ratings

Predictive Analytics

7.4
74%
41 Ratings
9.0
90%
28 Ratings

Access Control and Security

8.1

Tableau CRM

81%
10.0

Sisense

100%
Sisense ranks higher in 3/4 features

Multi-User Support (named login)

8.4
84%
45 Ratings
10.0
100%
44 Ratings

Role-Based Security Model

7.9
79%
45 Ratings
10.0
100%
43 Ratings

Multiple Access Permission Levels (Create, Read, Delete)

7.4
74%
41 Ratings
10.0
100%
44 Ratings

Single Sign-On (SSO)

8.5
85%
40 Ratings
N/A
0 Ratings

Mobile Capabilities

6.4

Tableau CRM

64%
9.0

Sisense

90%
Sisense ranks higher in 3/3 features

Responsive Design for Web Access

7.4
74%
42 Ratings
9.0
90%
39 Ratings

Mobile Application

5.6
56%
66 Ratings
10.0
100%
25 Ratings

Dashboard / Report / Visualization Interactivity on Mobile

6.9
69%
38 Ratings
8.0
80%
33 Ratings

Application Program Interfaces (APIs) / Embedding

6.4

Tableau CRM

64%

Sisense

Feature Set Not Supported
N/A
Tableau CRM ranks higher in 6/6 features

REST API

6.6
66%
30 Ratings
N/A
0 Ratings

Javascript API

6.4
64%
28 Ratings
N/A
0 Ratings

iFrames

6.0
60%
24 Ratings
N/A
0 Ratings

Java API

6.4
64%
27 Ratings
N/A
0 Ratings

Themeable User Interface (UI)

7.6
76%
27 Ratings
N/A
0 Ratings

Customizable Platform (Open Source)

5.5
55%
26 Ratings
N/A
0 Ratings

Attribute Ratings

  • Tableau CRM is rated higher in 1 area: Likelihood to Recommend
  • Sisense is rated higher in 3 areas: Usability, Support Rating, Implementation Rating

Likelihood to Recommend

7.1

Tableau CRM

71%
48 Ratings
7.0

Sisense

70%
57 Ratings

Likelihood to Renew

Tableau CRM

N/A
0 Ratings
8.9

Sisense

89%
14 Ratings

Usability

7.4

Tableau CRM

74%
7 Ratings
8.0

Sisense

80%
5 Ratings

Availability

Tableau CRM

N/A
0 Ratings
8.2

Sisense

82%
2 Ratings

Performance

Tableau CRM

N/A
0 Ratings
8.2

Sisense

82%
2 Ratings

Support Rating

7.7

Tableau CRM

77%
7 Ratings
9.0

Sisense

90%
11 Ratings

In-Person Training

Tableau CRM

N/A
0 Ratings
7.3

Sisense

73%
1 Rating

Online Training

Tableau CRM

N/A
0 Ratings
8.2

Sisense

82%
1 Rating

Implementation Rating

6.0

Tableau CRM

60%
2 Ratings
7.1

Sisense

71%
6 Ratings

Configurability

Tableau CRM

N/A
0 Ratings
8.2

Sisense

82%
1 Rating

Ease of integration

Tableau CRM

N/A
0 Ratings
8.2

Sisense

82%
1 Rating

Product Scalability

Tableau CRM

N/A
0 Ratings
8.2

Sisense

82%
1 Rating

Vendor post-sale

Tableau CRM

N/A
0 Ratings
9.1

Sisense

91%
1 Rating

Vendor pre-sale

Tableau CRM

N/A
0 Ratings
9.1

Sisense

91%
1 Rating

Likelihood to Recommend

Salesforce

If the person/ department does not have any knowledge in open source tools such as R, and Python. [Salesforce Einstein Analytics (formerly Wave Analytics)] could be a good option with no coding background required. However, if they have such human resource or can acquire these people, I would recommend open source tech and suggest not to use this tool.
Read full review

Sisense Ltd

I believe Sisense is perfectly suited for any organization of any size that have access to the proper resources, as the tool is very expensive. The data connectors come in all shapes and sizes out of the box, which allows a great deal of data control within the ElastiCubes. Additionally, while the platform only runs on Windows platforms, the web application can be accessed on any client: mobile, Apple, Windows, etc. This allows a much more flexible user experience, resulting in data and dashboards reaching further than any other tool.
Read full review

Pros

Salesforce

  • Interactive Dashboards, it [consists] of wide variety of charts
  • Data from different sources can be easily integrated with it
  • Security, it provides easy way to secure and share the information with the users
  • Support actions like opening hyperlink etc
  • Almost everything can be done from configuration
  • Data can easily be managed from dataflow.
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Sisense Ltd

  • Customization - lots of supported and community plugins available. Users can also adjust the look and feel through JavaScript.
  • Innovation - Sisense is continuing to push the envelope by developing new features through Sisense Labs.
  • Customer support - the commitment to excellent customer service and ensuring organizations get the most out of their investment.
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Cons

Salesforce

  • Implementation takes time and resources. It is a heavy lift to implement and at first, it can take a little bit of time to understand what you are looking at. But once it's implemented it's easy to get started.
  • Without any BI expertise or resources available to your organization, the implementation of this is difficult. If you aren't used to BI tools and don't have an expert in house, the terminology can be difficult to understand at first.
  • Their support is not on hand to help you if you encounter any issues, at least not on all the plans or the basic plans. Real-time support service is an add-on, so you'll need to be patient if you require help or pay extra money.
  • More functionality for the tool is needed to compete with other heavyweights in the arena like Tableau, Qlik, and Microstrategy. Still lacks the robustness, functionality, and flexibility other competing products possess.
Read full review

Sisense Ltd

  • The usability of the application on mobile devices needs some improvement, especially navigation and filtering.
  • Dashboards that are created by multiple users can be a bit of a hassle to share by Admins.
  • If you need to embed dashboards into your website, you are require to buy a license separate from the user and platform license. This is a norm on most BI visualization tools, but Sisense can seem a bit on the high side, cost-wide.
Read full review

Pricing Details

Tableau CRM

Starting Price

$125 per month

Editions & Modules

Tableau CRM editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Sisense

    Starting Price

    Editions & Modules

    Sisense editions and modules pricing
    EditionModules
    SAP Connector1

    Footnotes

    1. none

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Must contact sales team for pricing.

    Likelihood to Renew

    Salesforce

    No answers on this topic

    Sisense Ltd

    I think the business and myself as a user has come to rely on SiSense as a dashboarding and quick ad-hoc reporting tool. I am hoping to integrate SiSense dashboards into more parts of the business in the future. We have reduced our report turn-around time for the most part from hours/days to minutes and in some cases almost the speed of thought. Reports are also easier on the eye and more easily distributed. I would also like to say that the support and professionalism from the SiSense team has been excellent.
    Read full review

    Usability

    Salesforce

    Overall usability is absolutely worth the price. It help me to save tons of time working on raw data in Excel file. It also minimize the discrepancy in data format when there are multiple user inputting the data. Every data inputted in Salesforce is standardized, therefore it is very easy to keep track / generating performance report even though you are having more than 20 projects recorded in Salesforce Einstein Analytics.
    Read full review

    Sisense Ltd

    New V5 is ground floor of an exciting collection of possibilities. Weekly Sisense developers come up with new functionality that they share with us in their forums. The move to HTML5 has been pleasing in that widgets auto size themselves into appropriate forms in the board but everyone of them can be popped out to full page size to be looked at in more detail
    Read full review

    Reliability and Availability

    Salesforce

    No answers on this topic

    Sisense Ltd

    There are very few situations when there is unexpected downtime. Mostly during development, new dashboard implementation and during upgrades. other then that there were very few crashes.
    Read full review

    Performance

    Salesforce

    No answers on this topic

    Sisense Ltd

    SiSense is usually performing better then other solutions even if going for complex reports/dashboards(of course within reasonable frames). I haven't noticed any bad influence on other systems, usually if something happens it stays within SiSense.
    Read full review

    Support Rating

    Salesforce

    I gave Salesforce Einstein Analytics tool a slightly above average rating of 6. Because its trailhead portal has extensive documentation and use cases around how to implement Salesforce tools and how to master their user interface. But it has limited video or human tutorials. Plus, there is not enough background on web analytics, statistical modeling, artificial intelligence or machine learning. So, a user may struggle when leveraging their dashboard or modeling features. Finally, support documents are focused on learning the tool but don't provide enough context on how to do custom implementation or troubleshoot data integration issues.
    Read full review

    Sisense Ltd

    SiSense's support ninjas are very knowledgeable and are exceptionally responsive. So far, all of the issues we ran into were resolved within minimum time. My sense of dealing with the support staff at SiSense is that they are very focused on not just answering your immediate question, but also to delve into the cause of the matter.
    Read full review

    In-Person Training

    Salesforce

    No answers on this topic

    Sisense Ltd

    Easy and free training that allowed us quickly understand basics in SiSense and start using them. More advanced features requires some browsing through SiSense forums, but there is always support to help, and SiSense support is one of the best whith which I worked so far.
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    Online Training

    Salesforce

    No answers on this topic

    Sisense Ltd

    Many examples, videos and scenarios which you try on your own right away. This combined with in-person training gives you enough to utilize most of SiSense's power.
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    Implementation Rating

    Salesforce

    An implementation partner would certainly result in greater output in a more efficient amount of time. However, I have found implementation partners to be extremely expensive for the output received (at least working for a non-profit company they are frequently unaffordable). Internal implementation does help with usable output though since internal knowledge would better know the data architecture and business processes
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    Sisense Ltd

    Remember to migrate the plugins. The documentation however is pretty straight forward.
    Read full review

    Alternatives Considered

    Salesforce

    Tableau is the absolute top of the class when it comes to business intelligence, but it doesn't make sense for every business case. In our case, we needed a simple data visualization platform for our CRM platform and sales pipeline. Salesforce Analytics, while nowhere near as robust, did the job we needed it to do perfectly in a significantly more cost-effective manner.
    Read full review

    Sisense Ltd

    1) Easy to use, really, there is nothing too much to say. The set up is easy and not confusing. You can use it internally or externally.
    2) Customer Service, having spoken to various product reps from similar industry. Sisense rep provides you with the best support to get started, and it is really appreciated.
    Read full review

    Scalability

    Salesforce

    No answers on this topic

    Sisense Ltd

    Product is quite easily scalable. The whole installation can be easily moved to stronger machine if needed.
    Read full review

    Return on Investment

    Salesforce

    • Salesforce Einstein Analytics helped lift roi of email marketing campaigns funded by our suppliers or category teams by improving their open and click rates
    • Salesforce Einstein Analytics helped reduce cart abandonments and improved conversion rates of our product campaigns.
    • Salesforce Einstein Analytics was not that effective in improving adoption of AI tools such as chatbot, voice assistant tool or mobile app. Because of lower sample data.
    Read full review

    Sisense Ltd

    • Report development time is reduced from 2~3 days to 2~3 hours.
    • Report querying time is improved from 0.5~10 mins to 2~30 seconds.
    • A 2-staff team delivers 10 times the BI output that we did on the old system.
    • We were able to deliver BI and data analysis for all business functions instead of a very limited group of users
    Read full review

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