Tableau CRM vs. Tableau Public

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Tableau CRM
Score 8.2 out of 10
N/A
Tableau CRM (formerly Einstein Analytics) from Salesforce is a cloud-based business intelligence solutions and analytics software. It provides users with automated data discovery, CRM-connected analytics, top-down views of data, augmented analytics, predictive insights, and customizable data visualization tools.
$125
per month
Tableau Public
Score 8.8 out of 10
N/A
Tableau Public is a free edition of the Desktop product. With this edition, data can only be published to the Tableau public website and does not allow work to be saved or exported locally.
$0
per month
Pricing
Tableau CRMTableau Public
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Tableau CRMTableau Public
Free Trial
NoNo
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Tableau CRMTableau Public
Considered Both Products
Tableau CRM
Chose Tableau CRM
[Salesforce Einstein Analytics (formerly Wave Analytics)] is far far better than these alternatives as everything can be done on single platform from data extraction to data transformation. Sharing of data is very easy and secure. One dashboard is suitable for different users …
Tableau Public
Chose Tableau Public
Salesforce can be a black box when it comes to CRM and even though Tableau isnt a CRM program our organization started using it for customer relations.
Top Pros
Top Cons
Features
Tableau CRMTableau Public
BI Standard Reporting
Comparison of BI Standard Reporting features of Product A and Product B
Tableau CRM
8.5
46 Ratings
4% above category average
Tableau Public
9.8
12 Ratings
16% above category average
Pixel Perfect reports8.639 Ratings9.710 Ratings
Customizable dashboards7.546 Ratings10.012 Ratings
Report Formatting Templates9.244 Ratings9.712 Ratings
Ad-hoc Reporting
Comparison of Ad-hoc Reporting features of Product A and Product B
Tableau CRM
8.0
47 Ratings
1% below category average
Tableau Public
9.6
12 Ratings
18% above category average
Drill-down analysis7.746 Ratings9.812 Ratings
Formatting capabilities8.446 Ratings9.712 Ratings
Integration with R or other statistical packages6.835 Ratings9.49 Ratings
Report sharing and collaboration9.044 Ratings9.811 Ratings
Report Output and Scheduling
Comparison of Report Output and Scheduling features of Product A and Product B
Tableau CRM
8.5
45 Ratings
1% above category average
Tableau Public
9.5
11 Ratings
12% above category average
Publish to Web9.335 Ratings10.011 Ratings
Publish to PDF8.942 Ratings10.09 Ratings
Report Versioning8.641 Ratings9.79 Ratings
Report Delivery Scheduling8.038 Ratings9.59 Ratings
Delivery to Remote Servers7.732 Ratings8.17 Ratings
Data Discovery and Visualization
Comparison of Data Discovery and Visualization features of Product A and Product B
Tableau CRM
8.4
43 Ratings
3% above category average
Tableau Public
9.7
11 Ratings
17% above category average
Pre-built visualization formats (heatmaps, scatter plots etc.)8.740 Ratings9.811 Ratings
Location Analytics / Geographic Visualization8.938 Ratings9.811 Ratings
Predictive Analytics7.640 Ratings9.69 Ratings
Access Control and Security
Comparison of Access Control and Security features of Product A and Product B
Tableau CRM
8.4
46 Ratings
2% below category average
Tableau Public
-
Ratings
Multi-User Support (named login)8.744 Ratings00 Ratings
Role-Based Security Model8.144 Ratings00 Ratings
Multiple Access Permission Levels (Create, Read, Delete)8.140 Ratings00 Ratings
Single Sign-On (SSO)8.739 Ratings00 Ratings
Mobile Capabilities
Comparison of Mobile Capabilities features of Product A and Product B
Tableau CRM
6.6
43 Ratings
19% below category average
Tableau Public
-
Ratings
Responsive Design for Web Access7.341 Ratings00 Ratings
Mobile Application6.032 Ratings00 Ratings
Dashboard / Report / Visualization Interactivity on Mobile7.237 Ratings00 Ratings
Application Program Interfaces (APIs) / Embedding
Comparison of Application Program Interfaces (APIs) / Embedding features of Product A and Product B
Tableau CRM
7.3
31 Ratings
8% below category average
Tableau Public
-
Ratings
REST API7.329 Ratings00 Ratings
Javascript API7.927 Ratings00 Ratings
iFrames6.923 Ratings00 Ratings
Java API7.926 Ratings00 Ratings
Themeable User Interface (UI)8.526 Ratings00 Ratings
Customizable Platform (Open Source)5.125 Ratings00 Ratings
Best Alternatives
Tableau CRMTableau Public
Small Businesses
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Score 8.9 out of 10
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Score 8.9 out of 10
Medium-sized Companies
TIBCO Jaspersoft Community Edition
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Score 9.7 out of 10
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Score 8.3 out of 10
Enterprises
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Score 9.7 out of 10
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Score 9.3 out of 10
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User Ratings
Tableau CRMTableau Public
Likelihood to Recommend
7.0
(47 ratings)
8.6
(14 ratings)
Likelihood to Renew
-
(0 ratings)
9.1
(2 ratings)
Usability
7.6
(6 ratings)
10.0
(5 ratings)
Support Rating
7.7
(6 ratings)
9.5
(6 ratings)
Online Training
-
(0 ratings)
9.0
(1 ratings)
Implementation Rating
6.0
(1 ratings)
9.1
(2 ratings)
User Testimonials
Tableau CRMTableau Public
Likelihood to Recommend
Salesforce
If the person/ department does not have any knowledge in open source tools such as R, and Python. [Salesforce Einstein Analytics (formerly Wave Analytics)] could be a good option with no coding background required. However, if they have such human resource or can acquire these people, I would recommend open source tech and suggest not to use this tool.
Read full review
Tableau
Tableau public is the best platform to build dashboards for your personal profile and share with recruiters. It's always good to keep ourselves updated on the latest features, create sample dashboards and save them to a personal profile. Tableau public is free and doesn't need any subscription. anyone can create an account and start building reports.
Read full review
Pros
Salesforce
  • Interactive Dashboards, it [consists] of wide variety of charts
  • Data from different sources can be easily integrated with it
  • Security, it provides easy way to secure and share the information with the users
  • Support actions like opening hyperlink etc
  • Almost everything can be done from configuration
  • Data can easily be managed from dataflow.
Read full review
Tableau
  • Data visualization: lots of different options, including bar, scatter, pie, waterfall charts to explore relationships between variables, and to present findings/trends to different teams
  • Integrates readily with limited, though different data sources: TXT, CSV, TDE, Access
  • Exports reports for review of different dashboards: client-ready/team-ready, with a clean and tidy presentation in PDF format (or hardcopy)
Read full review
Cons
Salesforce
  • Implementation takes time and resources. It is a heavy lift to implement and at first, it can take a little bit of time to understand what you are looking at. But once it's implemented it's easy to get started.
  • Without any BI expertise or resources available to your organization, the implementation of this is difficult. If you aren't used to BI tools and don't have an expert in house, the terminology can be difficult to understand at first.
  • Their support is not on hand to help you if you encounter any issues, at least not on all the plans or the basic plans. Real-time support service is an add-on, so you'll need to be patient if you require help or pay extra money.
  • More functionality for the tool is needed to compete with other heavyweights in the arena like Tableau, Qlik, and Microstrategy. Still lacks the robustness, functionality, and flexibility other competing products possess.
Read full review
Tableau
  • Tableau Public (both Desktop and Server) like their "for a fee" counterparts offer very easy to learn and use tools to transform data into pictures and gain insights into your data. Most organizations report a reduction in development time of 10x vs. other similar tools, due to the intuitive user interface. That said, with Tableau Public, published workbooks are "disconnected" from the underlying data sources and require periodic updates when the data changes. Users are limited to 1 Gb of storage space per user ID and password as well.
  • I would like to see better options for public sharing of visualizations and data from within the "for a fee" products as more and more organizations are moving in the direction of data sharing with partners and their communities.
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Likelihood to Renew
Salesforce
No answers on this topic
Tableau
It's free, right? I'll keep using the free version. So the real question to ask is this? Will I pay $999 for the Personal version or $1,999 for the Professional? Yikes! That is a big stretch. I'm not sure about that. The product comparison chart is at: http://www.tableausoftware.com/public/comparison
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Usability
Salesforce
Overall usability is absolutely worth the price. It help me to save tons of time working on raw data in Excel file. It also minimize the discrepancy in data format when there are multiple user inputting the data. Every data inputted in Salesforce is standardized, therefore it is very easy to keep track / generating performance report even though you are having more than 20 projects recorded in Salesforce Einstein Analytics.
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Tableau
Tableau public is a great training tool to understand the basics of Tableau before buying it. A great tool to extend Excel's visualization and to publish data for others. Not useful for anything you need secure. No ability to access databases. Static information only.
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Support Rating
Salesforce
I have not come across any bad experiences with the support provided. Also, I observed regular updates have been implemented without breaking the tool. But in my opinion, Now Tableau CRM has huge market challenges with tools like Power BI and its spread
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Tableau
I have not yet required to contact support as the documentation and help i found online has always worked so far
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Online Training
Salesforce
No answers on this topic
Tableau
I found it sufficient, and fast. I could easily "kick the tires" with Tableau on my data so I got up and running fast.
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Implementation Rating
Salesforce
An implementation partner would certainly result in greater output in a more efficient amount of time. However, I have found implementation partners to be extremely expensive for the output received (at least working for a non-profit company they are frequently unaffordable). Internal implementation does help with usable output though since internal knowledge would better know the data architecture and business processes
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Tableau
Start at the end and work backward. Identify the business case / issue and questions the end users have, then identify the data needed, and where to get it.
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Alternatives Considered
Salesforce
Tableau is the absolute top of the class when it comes to business intelligence, but it doesn't make sense for every business case. In our case, we needed a simple data visualization platform for our CRM platform and sales pipeline. Salesforce Analytics, while nowhere near as robust, did the job we needed it to do perfectly in a significantly more cost-effective manner.
Read full review
Tableau
Google Charts/Drive is sufficient for simpler data sets, but it does not integrate with other web platforms and the visualization does not look as professional. I'm not aware of any other competitors that offer the same package as Microsoft.
Read full review
Return on Investment
Salesforce
  • Absolutely a must-have tool if you are working on saving project
  • Create a centralized database to track project target across region
  • Easily create chart to showcase data / performance
Read full review
Tableau
  • Tableau Public visualizations have helped drive traffic to our content and sites
  • The lack of cost means it's easy to demonstrate our experience to attract paying clients
Read full review
ScreenShots