Salesforce Inbox vs. Salesforce Starter

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Salesforce Inbox
Score 7.4 out of 10
N/A
Salesforce Inbox is a set of apps that add "relationship intelligence" to the Salesforce Sales Cloud. SalesforceIQ Inbox connects customer data from the Sales Cloud to users' email inboxes, surfacing contextual information that can be used to write relevant messages. It also allows users to create leads, contacts, and opportunities and log emails to Salesforce from within their inbox. It is a sales email and intelligence tool that includes email tracking, automated reminders to follow up on…
$25
per month per user
Salesforce Starter
Score 8.2 out of 10
Small Businesses (1-50 employees)
Salesforce Starter (formerly Salesforce Essentials) is a small business CRM that replaces the former SalesforceIQ product. It is priced at $35 per user, on a monthly basis, or at $25 per month for if billed annually ($300) and can be tried free for 14 days on a trial.
$35
per month per user
Pricing
Salesforce InboxSalesforce Starter
Editions & Modules
Essentials
$25
per month per user
Professional
$75
per month per user
Enterprise
$150
per month per user
Unlimited
$300
per month per user
No answers on this topic
Offerings
Pricing Offerings
Salesforce InboxSalesforce Starter
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Salesforce InboxSalesforce Starter
Top Pros
Top Cons
Features
Salesforce InboxSalesforce Starter
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
Salesforce Inbox
-
Ratings
Salesforce Starter
9.1
3 Ratings
17% above category average
Customer data management / contact management00 Ratings10.03 Ratings
Territory management00 Ratings8.03 Ratings
Opportunity management00 Ratings10.03 Ratings
Integration with email client (e.g., Outlook or Gmail)00 Ratings10.03 Ratings
Quote & order management00 Ratings8.02 Ratings
Interaction tracking00 Ratings8.03 Ratings
Channel / partner relationship management00 Ratings10.02 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
Salesforce Inbox
-
Ratings
Salesforce Starter
7.0
3 Ratings
8% below category average
Lead management00 Ratings7.03 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
Salesforce Inbox
-
Ratings
Salesforce Starter
9.0
2 Ratings
17% above category average
Task management00 Ratings10.02 Ratings
Billing and invoicing management00 Ratings7.02 Ratings
Reporting00 Ratings10.02 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
Salesforce Inbox
-
Ratings
Salesforce Starter
10.0
2 Ratings
27% above category average
Forecasting00 Ratings10.02 Ratings
Pipeline visualization00 Ratings10.02 Ratings
Customizable reports00 Ratings10.02 Ratings
Customization
Comparison of Customization features of Product A and Product B
Salesforce Inbox
-
Ratings
Salesforce Starter
10.0
3 Ratings
28% above category average
Custom fields00 Ratings10.03 Ratings
Custom objects00 Ratings10.02 Ratings
Scripting environment00 Ratings10.02 Ratings
API for custom integration00 Ratings10.02 Ratings
Security
Comparison of Security features of Product A and Product B
Salesforce Inbox
-
Ratings
Salesforce Starter
10.0
3 Ratings
18% above category average
Single sign-on capability00 Ratings10.03 Ratings
Role-based user permissions00 Ratings10.03 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
Salesforce Inbox
-
Ratings
Salesforce Starter
5.0
2 Ratings
37% below category average
Social engagement00 Ratings5.02 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
Salesforce Inbox
-
Ratings
Salesforce Starter
5.0
2 Ratings
36% below category average
Marketing automation00 Ratings6.02 Ratings
Compensation management00 Ratings4.02 Ratings
Platform
Comparison of Platform features of Product A and Product B
Salesforce Inbox
-
Ratings
Salesforce Starter
10.0
3 Ratings
29% above category average
Mobile access00 Ratings10.03 Ratings
Best Alternatives
Salesforce InboxSalesforce Starter
Small Businesses
Mailtrack
Mailtrack
Score 8.2 out of 10
Salesmate
Salesmate
Score 9.8 out of 10
Medium-sized Companies
Mailtrack
Mailtrack
Score 8.2 out of 10
Creatio
Creatio
Score 9.1 out of 10
Enterprises
Groove, a Clari company
Groove, a Clari company
Score 8.7 out of 10
Creatio
Creatio
Score 9.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Salesforce InboxSalesforce Starter
Likelihood to Recommend
9.7
(5 ratings)
10.0
(3 ratings)
User Testimonials
Salesforce InboxSalesforce Starter
Likelihood to Recommend
Salesforce
When sending emails Salesforce Inbox provides valuable insights before sending. We usually send emails to clients and before Salesforce Inbox we would need to check in Salesforce to get details regarding the contact we are sending to. With the Salesforce Inbox there is no need to look in Salesforce as it is connected directly to Gmail or Outlook.
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Salesforce
If you own a business that has complex selling processes or requires integrations with 3rd party tools/systems, you should look at Professional, Enterprise, or Unlimited editions. Salesforce operates very well across pretty much every industry, but not all sales, marketing, and operational processes are created equal. If your marketing process requires a long list of sendable contacts then I would recommend adding on Pardot or Hubspot. Always start small and scale up, to avoid boxing yourself in down the road.
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Pros
Salesforce
  • Excellent response time.
  • Extensive notifications for all parties.
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Salesforce
  • Tracking phone calls is extremely easy when using the app on the iphone. After a phone call is complete it prompts the user to enter in call details.
  • SalesforceIQ also automatically logs emails for us. This has saved us time from entering in information manually.
  • SalesforceIQ was easy to set up and allowed us customization for fields that were relevant to our business.
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Cons
Salesforce
  • Reports
  • Reminders
  • If [there is] too much data, bugs sometimes occur.
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Salesforce
  • Price point for smaller startups. Not budget friendly.
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Alternatives Considered
Salesforce
While I have not used many other automated email CRM integration systems, SalesforceIQ is hands down a crucial part of my daily work flow. I could not picture our company putting up the monthly numbers we are able to allocate without the efficiency and concise notification settings SalesforceIQ gives Everlasting Capital. I highly recommend if you're looking for fast integration results to update numerous departments within your company, to look into SalesforceIQ as it will make your daily tasks substantially easier while keeping all parties more thoroughly notified.
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Salesforce
Salesforce Starter is exactly what it says. It's specific to getting a small business up and running effectively, without unnecessary development or internal overhead required. It doesn't allow for a ton of customization, but it provides more than most other providers across sales, service, and integration/automating business processes. Some tools are more specific to organizations that want to focus on a specific area to grow or manage their business. That's where the other package types and integrations with specific tools come in
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Return on Investment
Salesforce
  • Time is money! This makes it much faster for me to contact more prospects.
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Salesforce
  • We have noticed since we have started using SalesforceIQ to communicate items on customer account notes we have freed up hours of phone time between employees allowing us to better answer customer phone calls. This is especially true in our parts department where we have inside and outside sales.
  • We tied in use of Salesforce to our bonus structure to encourage employees to use the software. It is the direction our business is going and we needed everyone to participate to make it work. The newer the employee the better they are about logging information and visits.
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ScreenShots

Salesforce Starter Screenshots

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