32 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.5 out of 100
148 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.6 out of 100

Likelihood to Recommend

Salesforce Essentials (formerly SalesforceIQ)

SalesforceIQ is a perfect CRM to start with and get your organization used to tracking customer contact. It was an easy setup and well adopted. It allowed us to rollout completely in just 30 days. We have seen a large increase in our ability to communicate. It may be lacking in some items if you already have a tracking method but was the perfect starting point for us.
Melanie Zehr | TrustRadius Reviewer

SAP CRM

SAP CRM is a well-designed platform for small to medium-sized businesses that want to manage their customer-centric operations through a single pane of glass. Changes can be made quickly and easily for different scenarios. Many features allow flexibility and scalability, making it ideal for large industries with significant capital and customer bases. Data automation helps maintain a healthy relationship with customers.
Aononna Tazin | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Salesforce Essentials (formerly SalesforceIQ)
9.1
SAP CRM
8.7
Customer data management / contact management
Salesforce Essentials (formerly SalesforceIQ)
9.0
SAP CRM
9.0
Territory management
Salesforce Essentials (formerly SalesforceIQ)
9.5
SAP CRM
8.5
Opportunity management
Salesforce Essentials (formerly SalesforceIQ)
8.0
SAP CRM
8.3
Integration with email client (e.g., Outlook or Gmail)
Salesforce Essentials (formerly SalesforceIQ)
9.5
SAP CRM
8.8
Quote & order management
Salesforce Essentials (formerly SalesforceIQ)
9.0
SAP CRM
8.7
Interaction tracking
Salesforce Essentials (formerly SalesforceIQ)
9.5
SAP CRM
8.8
Channel / partner relationship management
Salesforce Essentials (formerly SalesforceIQ)
9.0
SAP CRM
8.7
Workflow management
Salesforce Essentials (formerly SalesforceIQ)
SAP CRM
9.1
Contract management
Salesforce Essentials (formerly SalesforceIQ)
SAP CRM
8.6

Marketing Automation

Salesforce Essentials (formerly SalesforceIQ)
7.4
SAP CRM
8.4
Lead management
Salesforce Essentials (formerly SalesforceIQ)
7.4
SAP CRM
8.4
Email marketing
Salesforce Essentials (formerly SalesforceIQ)
SAP CRM
8.4

CRM Project Management

Salesforce Essentials (formerly SalesforceIQ)
9.0
SAP CRM
8.5
Task management
Salesforce Essentials (formerly SalesforceIQ)
9.0
SAP CRM
8.1
Billing and invoicing management
Salesforce Essentials (formerly SalesforceIQ)
9.0
SAP CRM
8.8
Reporting
Salesforce Essentials (formerly SalesforceIQ)
9.0
SAP CRM
8.7

CRM Reporting & Analytics

Salesforce Essentials (formerly SalesforceIQ)
9.0
SAP CRM
8.8
Forecasting
Salesforce Essentials (formerly SalesforceIQ)
9.0
SAP CRM
8.8
Pipeline visualization
Salesforce Essentials (formerly SalesforceIQ)
9.0
SAP CRM
8.7
Customizable reports
Salesforce Essentials (formerly SalesforceIQ)
9.0
SAP CRM
8.7

Customization

Salesforce Essentials (formerly SalesforceIQ)
9.1
SAP CRM
8.3
Custom fields
Salesforce Essentials (formerly SalesforceIQ)
9.5
SAP CRM
8.4
Custom objects
Salesforce Essentials (formerly SalesforceIQ)
9.0
SAP CRM
8.7
Scripting environment
Salesforce Essentials (formerly SalesforceIQ)
9.0
SAP CRM
8.2
API for custom integration
Salesforce Essentials (formerly SalesforceIQ)
9.0
SAP CRM
8.0

Security

Salesforce Essentials (formerly SalesforceIQ)
9.3
SAP CRM
8.8
Single sign-on capability
Salesforce Essentials (formerly SalesforceIQ)
9.5
SAP CRM
8.9
Role-based user permissions
Salesforce Essentials (formerly SalesforceIQ)
9.0
SAP CRM
8.6

Social CRM

Salesforce Essentials (formerly SalesforceIQ)
9.0
SAP CRM
8.8
Social engagement
Salesforce Essentials (formerly SalesforceIQ)
9.0
SAP CRM
8.9
Social data
Salesforce Essentials (formerly SalesforceIQ)
SAP CRM
8.6

Integrations with 3rd-party Software

Salesforce Essentials (formerly SalesforceIQ)
9.0
SAP CRM
8.5
Marketing automation
Salesforce Essentials (formerly SalesforceIQ)
9.0
SAP CRM
8.7
Compensation management
Salesforce Essentials (formerly SalesforceIQ)
9.0
SAP CRM
8.3

Platform

Salesforce Essentials (formerly SalesforceIQ)
9.5
SAP CRM
8.2
Mobile access
Salesforce Essentials (formerly SalesforceIQ)
9.5
SAP CRM
8.2

Customer Service & Support

Salesforce Essentials (formerly SalesforceIQ)
SAP CRM
8.4
Case management
Salesforce Essentials (formerly SalesforceIQ)
SAP CRM
8.7
Call center management
Salesforce Essentials (formerly SalesforceIQ)
SAP CRM
8.3
Help desk management
Salesforce Essentials (formerly SalesforceIQ)
SAP CRM
8.4

Pros

Salesforce Essentials (formerly SalesforceIQ)

  • CRM Managment
  • Streamlining Sales Funnel
  • Providing data sets and analytics
Anonymous | TrustRadius Reviewer

SAP CRM

  • Our customers benefit from SAP CRM's 360-degree views and case management capabilities.
  • As a middleware business tool, case reporting is excellent, and it works well with WM systems to communicate with various departments.
  • It is an excellent tool for tracking customer relationships across multiple channels, and it's easy to use.
Aurpa Fiza | TrustRadius Reviewer

Cons

Salesforce Essentials (formerly SalesforceIQ)

  • SalesforceIQ has some reporting items that are a little harder to easily uncover but I have found work arounds or manually created reporting to get that information, such as number of times a salesperson was at a location.
  • Some of the upgrade items I would like to see are available in salesforce sales cloud that allow easier automation for marketing.
Melanie Zehr | TrustRadius Reviewer

SAP CRM

  • One of the things I don't like about "SAP CRM" is that there are no alerts or notifications which could warn when something happens within the platform.
  • It does not have integration with any type of social network.
  • The robust and unintuitive appearance makes it a bit complicated to use all its functionalities.
Magly Jhonson | TrustRadius Reviewer

Likelihood to Renew

Salesforce Essentials (formerly SalesforceIQ)

No score
No answers yet
No answers on this topic

SAP CRM

SAP CRM 9.0
Based on 4 answers
I know what SAP CRM can do in the future. We are very happy with the product and think it is a great choice for both SAP ERP users and even those who do not use other SAP products. We have both Salesforce and SAP CRM, and we feel that Salesforce is a good product for a few years, but SAP CRM is a more fully-featured product and is a better choice for complex organizations capable of running installed software of this complexity. It is often just a question of budget.
Anonymous | TrustRadius Reviewer

Usability

Salesforce Essentials (formerly SalesforceIQ)

No score
No answers yet
No answers on this topic

SAP CRM

SAP CRM 8.7
Based on 6 answers
SAP CRM's usability involve tons and tons of use cases. It is not just for one domain, but multiple threads which run in parallel in companies. Ranging from big data analytics to resource management and housing sales data. SAP CRM is capable of all of these and even more. Therefore, it has a huge list of usabilities.
Anonymous | TrustRadius Reviewer

Support Rating

Salesforce Essentials (formerly SalesforceIQ)

No score
No answers yet
No answers on this topic

SAP CRM

SAP CRM 9.3
Based on 7 answers
SAP's customer service is quick and efficient, with a response time of fewer than some minutes. In either case, you'll get instant help from the vendor or online forums. In addition, the vendor provides excellent global support for this tool. Like Salesforce, SugarCRM, etc., it's probably fine as a standalone CRM option.
Aurpa Fiza | TrustRadius Reviewer

Alternatives Considered

Salesforce Essentials (formerly SalesforceIQ)

We selected SalesforceIQ over Insightly because of the email automation they offered. Their app also seemed to be a little more robust. I highly recommend a trial before you make a decision. The trial with SalesforceIQ is what sold us on the product
Melanie Zehr | TrustRadius Reviewer

SAP CRM

SAP CRM is easy to use crm tools with excellent support. Lots of customization is available and increased ROI. High security and easy data analysis and display on dashboards. Builds healthy relation with customers, both pre sales and post sales. Huge variety of patches available depending on industry.
Anonymous | TrustRadius Reviewer

Return on Investment

Salesforce Essentials (formerly SalesforceIQ)

  • Not budget friendly for smaller start-ups.
Anonymous | TrustRadius Reviewer

SAP CRM

  • Longer implementation time when client needs customization in SAP CRM based on their custom business processes. That leads to longer ROI.
  • Proper training is key step to ROI on SAP CRM.
  • Out of box solution gives quick ROI. When client is implementing process first time & adapts SAP CRM provided solution in their organization.
Anonymous | TrustRadius Reviewer

Screenshots

SAP CRM

Pricing Details

Salesforce Essentials (formerly SalesforceIQ)

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

SAP CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Salesforce Essentials (formerly SalesforceIQ)
9.5
SAP CRM
8.5

Likelihood to Renew

Salesforce Essentials (formerly SalesforceIQ)
SAP CRM
9.0

Usability

Salesforce Essentials (formerly SalesforceIQ)
SAP CRM
8.7

Support Rating

Salesforce Essentials (formerly SalesforceIQ)
SAP CRM
9.3

Online Training

Salesforce Essentials (formerly SalesforceIQ)
SAP CRM
7.0

Add comparison