17 Ratings
81 Ratings
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Score 8.7 out of 100
17 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.8 out of 100

Feature Set Ratings

    Sales Force Automation

    9.1

    Salesforce Essentials

    91%

    Thryv

    Feature Set Not Supported
    N/A
    Salesforce Essentials ranks higher in 7/7 features

    Customer data management / contact management

    9.0
    90%
    2 Ratings
    N/A
    0 Ratings

    Territory management

    9.5
    95%
    2 Ratings
    N/A
    0 Ratings

    Opportunity management

    8.0
    80%
    2 Ratings
    N/A
    0 Ratings

    Integration with email client (e.g., Outlook or Gmail)

    9.5
    95%
    2 Ratings
    N/A
    0 Ratings

    Quote & order management

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Interaction tracking

    9.5
    95%
    2 Ratings
    N/A
    0 Ratings

    Channel / partner relationship management

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Marketing Automation

    7.4

    Salesforce Essentials

    74%

    Thryv

    Feature Set Not Supported
    N/A
    Salesforce Essentials ranks higher in 1/1 features

    Lead management

    7.4
    74%
    2 Ratings
    N/A
    0 Ratings

    CRM Project Management

    9.0

    Salesforce Essentials

    90%

    Thryv

    Feature Set Not Supported
    N/A
    Salesforce Essentials ranks higher in 3/3 features

    Task management

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Billing and invoicing management

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Reporting

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    CRM Reporting & Analytics

    9.0

    Salesforce Essentials

    90%

    Thryv

    Feature Set Not Supported
    N/A
    Salesforce Essentials ranks higher in 3/3 features

    Forecasting

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Pipeline visualization

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Customizable reports

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Customization

    9.1

    Salesforce Essentials

    91%

    Thryv

    Feature Set Not Supported
    N/A
    Salesforce Essentials ranks higher in 4/4 features

    Custom fields

    9.5
    95%
    2 Ratings
    N/A
    0 Ratings

    Custom objects

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Scripting environment

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    API for custom integration

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Security

    9.3

    Salesforce Essentials

    93%

    Thryv

    Feature Set Not Supported
    N/A
    Salesforce Essentials ranks higher in 2/2 features

    Single sign-on capability

    9.5
    95%
    2 Ratings
    N/A
    0 Ratings

    Role-based user permissions

    9.0
    90%
    2 Ratings
    N/A
    0 Ratings

    Social CRM

    9.0

    Salesforce Essentials

    90%

    Thryv

    Feature Set Not Supported
    N/A
    Salesforce Essentials ranks higher in 1/1 features

    Social engagement

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Integrations with 3rd-party Software

    9.0

    Salesforce Essentials

    90%

    Thryv

    Feature Set Not Supported
    N/A
    Salesforce Essentials ranks higher in 2/2 features

    Marketing automation

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Compensation management

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Platform

    9.5

    Salesforce Essentials

    95%

    Thryv

    Feature Set Not Supported
    N/A
    Salesforce Essentials ranks higher in 1/1 features

    Mobile access

    9.5
    95%
    2 Ratings
    N/A
    0 Ratings

    Email & Online Marketing

    Salesforce Essentials

    Feature Set Not Supported
    N/A
    9.0

    Thryv

    90%
    Thryv ranks higher in 7/7 features

    Dynamic content

    N/A
    0 Ratings
    8.9
    89%
    7 Ratings

    Ability to test dynamic content

    N/A
    0 Ratings
    9.1
    91%
    7 Ratings

    Landing pages

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Mobile optimization

    N/A
    0 Ratings
    9.0
    90%
    8 Ratings

    Email deliverability reporting

    N/A
    0 Ratings
    8.7
    87%
    8 Ratings

    List management

    N/A
    0 Ratings
    8.7
    87%
    6 Ratings

    Triggered drip sequences

    N/A
    0 Ratings
    8.7
    87%
    3 Ratings

    Lead Management

    Salesforce Essentials

    Feature Set Not Supported
    N/A
    8.1

    Thryv

    81%
    Thryv ranks higher in 3/3 features

    Lead nurturing

    N/A
    0 Ratings
    8.7
    87%
    6 Ratings

    Data quality management

    N/A
    0 Ratings
    8.5
    85%
    6 Ratings

    Automated sales alerts and tasks

    N/A
    0 Ratings
    7.1
    71%
    6 Ratings

    Campaign Management

    Salesforce Essentials

    Feature Set Not Supported
    N/A
    9.3

    Thryv

    93%
    Thryv ranks higher in 2/2 features

    Calendaring

    N/A
    0 Ratings
    9.2
    92%
    5 Ratings

    Event/webinar marketing

    N/A
    0 Ratings
    9.3
    93%
    4 Ratings

    Social Media Marketing

    Salesforce Essentials

    Feature Set Not Supported
    N/A
    6.8

    Thryv

    68%
    Thryv ranks higher in 2/2 features

    Social sharing and campaigns

    N/A
    0 Ratings
    9.5
    95%
    8 Ratings

    Social profile integration

    N/A
    0 Ratings
    4.0
    40%
    1 Rating

    Reporting & Analytics

    Salesforce Essentials

    Feature Set Not Supported
    N/A
    6.6

    Thryv

    66%
    Thryv ranks higher in 3/3 features

    Dashboards

    N/A
    0 Ratings
    9.2
    92%
    7 Ratings

    Standard reports

    N/A
    0 Ratings
    8.7
    87%
    7 Ratings

    Custom reports

    N/A
    0 Ratings
    2.0
    20%
    1 Rating

    Platform & Infrastructure

    Salesforce Essentials

    Feature Set Not Supported
    N/A
    8.5

    Thryv

    85%
    Thryv ranks higher in 3/3 features

    API

    N/A
    0 Ratings
    8.0
    80%
    3 Ratings

    Role-based workflow & approvals

    N/A
    0 Ratings
    8.9
    89%
    2 Ratings

    Customizability

    N/A
    0 Ratings
    8.7
    87%
    5 Ratings

    Attribute Ratings

    • Salesforce Essentials and Thryv are tied in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    9.5

    Salesforce Essentials

    95%
    2 Ratings
    9.5

    Thryv

    95%
    8 Ratings

    Usability

    Salesforce Essentials

    N/A
    0 Ratings
    9.0

    Thryv

    90%
    2 Ratings

    Support Rating

    Salesforce Essentials

    N/A
    0 Ratings
    9.9

    Thryv

    99%
    5 Ratings

    Likelihood to Recommend

    Salesforce

    SalesforceIQ is a perfect CRM to start with and get your organization used to tracking customer contact. It was an easy setup and well adopted. It allowed us to rollout completely in just 30 days. We have seen a large increase in our ability to communicate. It may be lacking in some items if you already have a tracking method but was the perfect starting point for us.
    Read full review

    Thryv

    What I have found to be the most critical for my business as a customer of Thryv is the ability to provide an invoice and accept payment with direct linking to my bank account. This has had a dramatic positive impact on my cash flow.
    Read full review

    Pros

    Salesforce

    • CRM Managment
    • Streamlining Sales Funnel
    • Providing data sets and analytics
    Read full review

    Thryv

    • Customer service is FANTASTIC!
    • Put regularly used and needed tasks under one umbrella.
    • Makes it easy to schedule and post to Social Media
    Read full review

    Cons

    Salesforce

    • SalesforceIQ has some reporting items that are a little harder to easily uncover but I have found work arounds or manually created reporting to get that information, such as number of times a salesperson was at a location.
    • Some of the upgrade items I would like to see are available in salesforce sales cloud that allow easier automation for marketing.
    Read full review

    Thryv

    • Offer an automated rewards program for my customer based on their spending and their referrals.
    • Since I use Shopify and they host me it would be nice to get a financial break for not using that part of the package.
    • Maybe providing apps.
    Read full review

    Pricing Details

    Salesforce Essentials

    Starting Price

    $35 per month per user

    Editions & Modules

    Salesforce Essentials editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Thryv

      Starting Price

      Editions & Modules

      Thryv editions and modules pricing
      EditionModules

      Footnotes

        Offerings

        Free Trial
        Free/Freemium Version
        Premium Consulting/Integration Services

        Entry-level set up fee?

        No setup fee

        Additional Details

        Usability

        Salesforce

        No answers on this topic

        Thryv

        It is very easy to use and the features are great for the ones we utilize. If you have any issues at all, customer service or our sales rep is great to work with and fixes what issues I have. They are always willing to help out and to follow up to make sure you don't have any more issues.
        Read full review

        Support Rating

        Salesforce

        No answers on this topic

        Thryv

        Although getting through to the right person may take a while, they have the ability to take over your screen and always assist with whatever you need.
        Read full review

        Alternatives Considered

        Salesforce

        We selected SalesforceIQ over Insightly because of the email automation they offered. Their app also seemed to be a little more robust. I highly recommend a trial before you make a decision. The trial with SalesforceIQ is what sold us on the product
        Read full review

        Thryv

        Let's say use this software because it gives a lot of benefits to the company and we no other software use do not.
        Read full review

        Return on Investment

        Salesforce

        • Not budget friendly for smaller start-ups.
        Read full review

        Thryv

        • Increased Social Media Presence has kept us in touch with clients
        • I believe our overall package has resulted in increased web traffic. More clients are finding us through social media and web searches than any other year before.
        Read full review

        Screenshots

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