32 Ratings
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Score 8.5 out of 100
6 Ratings
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Score 9.3 out of 100

Likelihood to Recommend

Salesforce Essentials (formerly SalesforceIQ)

SalesforceIQ is a perfect CRM to start with and get your organization used to tracking customer contact. It was an easy setup and well adopted. It allowed us to rollout completely in just 30 days. We have seen a large increase in our ability to communicate. It may be lacking in some items if you already have a tracking method but was the perfect starting point for us.
Melanie Zehr | TrustRadius Reviewer

Thryv

Thryv is being used for estimates and keeping track of our current and potential customers. I also like to go into our social platform and make sure that all of our posts are accurate and relatable. It is a great tool to see what our pipeline total is for all the quotes we have given to current and potential customers.
Greg Swacker | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Salesforce Essentials (formerly SalesforceIQ)
9.1
Thryv
Customer data management / contact management
Salesforce Essentials (formerly SalesforceIQ)
9.0
Thryv
Territory management
Salesforce Essentials (formerly SalesforceIQ)
9.5
Thryv
Opportunity management
Salesforce Essentials (formerly SalesforceIQ)
8.0
Thryv
Integration with email client (e.g., Outlook or Gmail)
Salesforce Essentials (formerly SalesforceIQ)
9.5
Thryv
Quote & order management
Salesforce Essentials (formerly SalesforceIQ)
9.0
Thryv
Interaction tracking
Salesforce Essentials (formerly SalesforceIQ)
9.5
Thryv
Channel / partner relationship management
Salesforce Essentials (formerly SalesforceIQ)
9.0
Thryv

Marketing Automation

Salesforce Essentials (formerly SalesforceIQ)
7.4
Thryv
Lead management
Salesforce Essentials (formerly SalesforceIQ)
7.4
Thryv

CRM Project Management

Salesforce Essentials (formerly SalesforceIQ)
9.0
Thryv
Task management
Salesforce Essentials (formerly SalesforceIQ)
9.0
Thryv
Billing and invoicing management
Salesforce Essentials (formerly SalesforceIQ)
9.0
Thryv
Reporting
Salesforce Essentials (formerly SalesforceIQ)
9.0
Thryv

CRM Reporting & Analytics

Salesforce Essentials (formerly SalesforceIQ)
9.0
Thryv
Forecasting
Salesforce Essentials (formerly SalesforceIQ)
9.0
Thryv
Pipeline visualization
Salesforce Essentials (formerly SalesforceIQ)
9.0
Thryv
Customizable reports
Salesforce Essentials (formerly SalesforceIQ)
9.0
Thryv

Customization

Salesforce Essentials (formerly SalesforceIQ)
9.1
Thryv
Custom fields
Salesforce Essentials (formerly SalesforceIQ)
9.5
Thryv
Custom objects
Salesforce Essentials (formerly SalesforceIQ)
9.0
Thryv
Scripting environment
Salesforce Essentials (formerly SalesforceIQ)
9.0
Thryv
API for custom integration
Salesforce Essentials (formerly SalesforceIQ)
9.0
Thryv

Security

Salesforce Essentials (formerly SalesforceIQ)
9.3
Thryv
Single sign-on capability
Salesforce Essentials (formerly SalesforceIQ)
9.5
Thryv
Role-based user permissions
Salesforce Essentials (formerly SalesforceIQ)
9.0
Thryv

Social CRM

Salesforce Essentials (formerly SalesforceIQ)
9.0
Thryv
Social engagement
Salesforce Essentials (formerly SalesforceIQ)
9.0
Thryv

Integrations with 3rd-party Software

Salesforce Essentials (formerly SalesforceIQ)
9.0
Thryv
Marketing automation
Salesforce Essentials (formerly SalesforceIQ)
9.0
Thryv
Compensation management
Salesforce Essentials (formerly SalesforceIQ)
9.0
Thryv

Platform

Salesforce Essentials (formerly SalesforceIQ)
9.5
Thryv
Mobile access
Salesforce Essentials (formerly SalesforceIQ)
9.5
Thryv

Email & Online Marketing

Salesforce Essentials (formerly SalesforceIQ)
Thryv
8.5
Dynamic content
Salesforce Essentials (formerly SalesforceIQ)
Thryv
8.5
Ability to test dynamic content
Salesforce Essentials (formerly SalesforceIQ)
Thryv
9.0
Landing pages
Salesforce Essentials (formerly SalesforceIQ)
Thryv
10.0
Mobile optimization
Salesforce Essentials (formerly SalesforceIQ)
Thryv
8.6
Email deliverability reporting
Salesforce Essentials (formerly SalesforceIQ)
Thryv
7.2
List management
Salesforce Essentials (formerly SalesforceIQ)
Thryv
8.0
Triggered drip sequences
Salesforce Essentials (formerly SalesforceIQ)
Thryv
8.0

Lead Management

Salesforce Essentials (formerly SalesforceIQ)
Thryv
8.5
Lead nurturing
Salesforce Essentials (formerly SalesforceIQ)
Thryv
9.0
Data quality management
Salesforce Essentials (formerly SalesforceIQ)
Thryv
8.0
Automated sales alerts and tasks
Salesforce Essentials (formerly SalesforceIQ)
Thryv
8.6

Campaign Management

Salesforce Essentials (formerly SalesforceIQ)
Thryv
9.8
Calendaring
Salesforce Essentials (formerly SalesforceIQ)
Thryv
9.6
Event/webinar marketing
Salesforce Essentials (formerly SalesforceIQ)
Thryv
10.0

Social Media Marketing

Salesforce Essentials (formerly SalesforceIQ)
Thryv
7.0
Social sharing and campaigns
Salesforce Essentials (formerly SalesforceIQ)
Thryv
10.0
Social profile integration
Salesforce Essentials (formerly SalesforceIQ)
Thryv
4.0

Reporting & Analytics

Salesforce Essentials (formerly SalesforceIQ)
Thryv
6.3
Dashboards
Salesforce Essentials (formerly SalesforceIQ)
Thryv
9.0
Standard reports
Salesforce Essentials (formerly SalesforceIQ)
Thryv
8.1
Custom reports
Salesforce Essentials (formerly SalesforceIQ)
Thryv
2.0

Platform & Infrastructure

Salesforce Essentials (formerly SalesforceIQ)
Thryv
8.9
Role-based workflow & approvals
Salesforce Essentials (formerly SalesforceIQ)
Thryv
8.4
Customizability
Salesforce Essentials (formerly SalesforceIQ)
Thryv
9.5

Pros

Salesforce Essentials (formerly SalesforceIQ)

  • CRM Managment
  • Streamlining Sales Funnel
  • Providing data sets and analytics
Anonymous | TrustRadius Reviewer

Thryv

  • Thryv is a specific application and is that I can get quick responses if I need or ask anything about my work or related to my confusion.
  • This platform also helps my sales persons and our social media presence in the online market place.
  • The communication with this platform change all aspects of my company positively and that I have a great experience with Thryv in all aspects and this platform makes us professional in the market.
Donna-sue Carpenter | TrustRadius Reviewer

Cons

Salesforce Essentials (formerly SalesforceIQ)

  • SalesforceIQ has some reporting items that are a little harder to easily uncover but I have found work arounds or manually created reporting to get that information, such as number of times a salesperson was at a location.
  • Some of the upgrade items I would like to see are available in salesforce sales cloud that allow easier automation for marketing.
Melanie Zehr | TrustRadius Reviewer

Thryv

  • Price is high.
  • It takes a while to get any customer service assistance.
Anonymous | TrustRadius Reviewer

Usability

Salesforce Essentials (formerly SalesforceIQ)

No score
No answers yet
No answers on this topic

Thryv

Thryv 9.0
Based on 2 answers
It is very easy to use and the features are great for the ones we utilize. If you have any issues at all, customer service or our sales rep is great to work with and fixes what issues I have. They are always willing to help out and to follow up to make sure you don't have any more issues.
Greg Swacker | TrustRadius Reviewer

Support Rating

Salesforce Essentials (formerly SalesforceIQ)

No score
No answers yet
No answers on this topic

Thryv

Thryv 9.2
Based on 4 answers
He has shown us a good way.
Donna-sue Carpenter | TrustRadius Reviewer

Alternatives Considered

Salesforce Essentials (formerly SalesforceIQ)

We selected SalesforceIQ over Insightly because of the email automation they offered. Their app also seemed to be a little more robust. I highly recommend a trial before you make a decision. The trial with SalesforceIQ is what sold us on the product
Melanie Zehr | TrustRadius Reviewer

Thryv

Thryv was more user-friendly and cost-effective for the services it provides.
Anonymous | TrustRadius Reviewer

Return on Investment

Salesforce Essentials (formerly SalesforceIQ)

  • Not budget friendly for smaller start-ups.
Anonymous | TrustRadius Reviewer

Thryv

  • Thryv platform is suitable for me because the CRM tools are very beneficial for me to compete with larger companies.
  • Thryv platform we can communicate with our clients easily and effectively and its working is great in all over the industry.
  • We can run our complete business on a single Thryv platform very easily and also we can boosts up our business effectively.
Donna-sue Carpenter | TrustRadius Reviewer

Screenshots

Pricing Details

Salesforce Essentials (formerly SalesforceIQ)

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Thryv

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Salesforce Essentials (formerly SalesforceIQ)
9.5
Thryv
9.5

Usability

Salesforce Essentials (formerly SalesforceIQ)
Thryv
9.0

Support Rating

Salesforce Essentials (formerly SalesforceIQ)
Thryv
9.2

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