Salesforce Starter vs. vCita

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Salesforce Starter
Score 8.2 out of 10
Small Businesses (1-50 employees)
Salesforce Starter (formerly Salesforce Essentials) is a small business CRM that replaces the former SalesforceIQ product. It is priced at $35 per user, on a monthly basis, or at $25 per month for if billed annually ($300) and can be tried free for 14 days on a trial.
$35
per month per user
vCita
Score 9.7 out of 10
N/A
vCita is a marketing-focused CRM for service providers. According to the vendor, the product helps service providers move clients through every stage of the sales cycle: from the first point of contact to closing, upselling and follow-up. vCita is a lightweight CRM with the following features: - Manage appointments, payments, and clients - Access info & respond to clients on the go with a mobile app - Invite clients to…
$29
per month
Pricing
Salesforce StartervCita
Editions & Modules
No answers on this topic
Essentials
$29
per month
Business
$59
per month
Platinum
$99
per month
Offerings
Pricing Offerings
Salesforce StartervCita
Free Trial
YesYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Features
Salesforce StartervCita
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
Salesforce Starter
9.1
3 Ratings
17% above category average
vCita
8.8
5 Ratings
14% above category average
Customer data management / contact management10.03 Ratings9.55 Ratings
Territory management8.03 Ratings00 Ratings
Opportunity management10.03 Ratings00 Ratings
Integration with email client (e.g., Outlook or Gmail)10.03 Ratings00 Ratings
Quote & order management8.02 Ratings00 Ratings
Interaction tracking8.03 Ratings00 Ratings
Channel / partner relationship management10.02 Ratings00 Ratings
Workflow management00 Ratings8.04 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
Salesforce Starter
7.0
3 Ratings
8% below category average
vCita
7.0
3 Ratings
8% below category average
Lead management7.03 Ratings00 Ratings
Email marketing00 Ratings7.03 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
Salesforce Starter
9.0
2 Ratings
17% above category average
vCita
8.0
5 Ratings
5% above category average
Task management10.02 Ratings00 Ratings
Billing and invoicing management7.02 Ratings9.05 Ratings
Reporting10.02 Ratings7.03 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
Salesforce Starter
10.0
2 Ratings
27% above category average
vCita
-
Ratings
Forecasting10.02 Ratings00 Ratings
Pipeline visualization10.02 Ratings00 Ratings
Customizable reports10.02 Ratings00 Ratings
Customization
Comparison of Customization features of Product A and Product B
Salesforce Starter
10.0
3 Ratings
28% above category average
vCita
6.8
7 Ratings
11% below category average
Custom fields10.03 Ratings6.67 Ratings
Custom objects10.02 Ratings00 Ratings
Scripting environment10.02 Ratings00 Ratings
API for custom integration10.02 Ratings7.02 Ratings
Security
Comparison of Security features of Product A and Product B
Salesforce Starter
10.0
3 Ratings
18% above category average
vCita
9.7
6 Ratings
15% above category average
Single sign-on capability10.03 Ratings00 Ratings
Role-based user permissions10.03 Ratings9.76 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
Salesforce Starter
5.0
2 Ratings
37% below category average
vCita
-
Ratings
Social engagement5.02 Ratings00 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
Salesforce Starter
5.0
2 Ratings
36% below category average
vCita
-
Ratings
Marketing automation6.02 Ratings00 Ratings
Compensation management4.02 Ratings00 Ratings
Platform
Comparison of Platform features of Product A and Product B
Salesforce Starter
10.0
3 Ratings
29% above category average
vCita
8.6
7 Ratings
14% above category average
Mobile access10.03 Ratings8.67 Ratings
Best Alternatives
Salesforce StartervCita
Small Businesses
Salesmate
Salesmate
Score 9.8 out of 10
Salesmate
Salesmate
Score 9.8 out of 10
Medium-sized Companies
Creatio
Creatio
Score 9.1 out of 10
Creatio
Creatio
Score 9.1 out of 10
Enterprises
Creatio
Creatio
Score 9.1 out of 10
Creatio
Creatio
Score 9.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Salesforce StartervCita
Likelihood to Recommend
10.0
(3 ratings)
9.7
(10 ratings)
Usability
-
(0 ratings)
9.5
(4 ratings)
Support Rating
-
(0 ratings)
8.5
(4 ratings)
User Testimonials
Salesforce StartervCita
Likelihood to Recommend
Salesforce
If you own a business that has complex selling processes or requires integrations with 3rd party tools/systems, you should look at Professional, Enterprise, or Unlimited editions. Salesforce operates very well across pretty much every industry, but not all sales, marketing, and operational processes are created equal. If your marketing process requires a long list of sendable contacts then I would recommend adding on Pardot or Hubspot. Always start small and scale up, to avoid boxing yourself in down the road.
Read full review
vcita
It makes client communication extremely easy - we can message and schedule online appointments. Clients really like those options. We also like the online payment portal. That way clients can pay at their convenience, and we don't end up with credit card information that requires PCI compliance. It also helps with payments. It would also help with invoicing, but unfortunately, there are only 3 linked payment options (Square, Stripe, and PayPal). If you don't use one of those payment processors, you cannot link to billing.
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Pros
Salesforce
  • Tracking phone calls is extremely easy when using the app on the iphone. After a phone call is complete it prompts the user to enter in call details.
  • SalesforceIQ also automatically logs emails for us. This has saved us time from entering in information manually.
  • SalesforceIQ was easy to set up and allowed us customization for fields that were relevant to our business.
Read full review
vcita
  • Great for online appointment bookings.
  • Good for taking payments.
  • Good for onboarding new clients.
  • Integrates with your website.
  • Integrates with Facebook Pages.
Read full review
Cons
Salesforce
  • Price point for smaller startups. Not budget friendly.
Read full review
vcita
  • Payment collection: We want to have an option to allow clients to choose the amount they wish to pay.
  • Improved ease of use with forms.
Read full review
Usability
Salesforce
No answers on this topic
vcita
Overall - easy to use. There are some missing features (like fillable pdf forms), and it also requires using certain credit card processors to link billing (otherwise it doesn't work).
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Support Rating
Salesforce
No answers on this topic
vcita
I do miss the days when I could easily call up a rep and talk to them about any issues I had with the service. But I still do hear back from the customer service rep during the week within 24 hours.
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Alternatives Considered
Salesforce
Salesforce Starter is exactly what it says. It's specific to getting a small business up and running effectively, without unnecessary development or internal overhead required. It doesn't allow for a ton of customization, but it provides more than most other providers across sales, service, and integration/automating business processes. Some tools are more specific to organizations that want to focus on a specific area to grow or manage their business. That's where the other package types and integrations with specific tools come in
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vcita
I liked vCita a lot more for my home services company mainly because it handled scheduling through the software which was terrific.
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Return on Investment
Salesforce
  • We have noticed since we have started using SalesforceIQ to communicate items on customer account notes we have freed up hours of phone time between employees allowing us to better answer customer phone calls. This is especially true in our parts department where we have inside and outside sales.
  • We tied in use of Salesforce to our bonus structure to encourage employees to use the software. It is the direction our business is going and we needed everyone to participate to make it work. The newer the employee the better they are about logging information and visits.
Read full review
vcita
  • I have no clue
  • I'm assuming that we would not have people making appointments with us if we didn't have this service
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ScreenShots

Salesforce Starter Screenshots

Screenshot of Screenshot of Screenshot of Screenshot of

vCita Screenshots

Screenshot of Exclusively designed for service providers & service-based businessesScreenshot of The only marketing-driven CRM for small businesses