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Top Rated
257 Ratings

Salesforce Experience Cloud (formerly Salesforce Community Cloud)

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Top Rated
257 Ratings
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Score 8.6 out of 100
42 Ratings
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Score 8.1 out of 100

Likelihood to Recommend

Salesforce Experience Cloud (formerly Salesforce Community Cloud)

Salesforce Experience Cloud is well-suited for organizations that have clients who periodically or routinely need to access historical data or documents. The product also offers an exceptionally effective tool to engage with customers around support/service issues and the entire Case management functionality built into the Salesforce platform. The product might be less well-suited in environments where there is exceptionally high staff turnover within customer accounts, or where there is a substantial lack of very basic computer skills.
Jason Guinn | TrustRadius Reviewer

Sprinklr Modern Marketing & Advertising

Sprinklr is well suited for several teams working together to all use one tool. It's helpful for brands running several paid initiatives on several different platforms for monitoring or turning ads on and off quickly if a PR issue arises. You can have ads set up for timely/seasonal scenarios to quickly take advantage of messaging that's relevant for geo-targeted locations. If you're looking for a very simplified quick step process, Sprinklr is too robust and costly for that.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Content Creation

Salesforce Experience Cloud (formerly Salesforce Community Cloud)
Sprinklr Modern Marketing & Advertising
8.5
Ideation
Salesforce Experience Cloud (formerly Salesforce Community Cloud)
Sprinklr Modern Marketing & Advertising
8.0
Approval workflows
Salesforce Experience Cloud (formerly Salesforce Community Cloud)
Sprinklr Modern Marketing & Advertising
8.9
Content collaboration
Salesforce Experience Cloud (formerly Salesforce Community Cloud)
Sprinklr Modern Marketing & Advertising
9.1
Content calendar
Salesforce Experience Cloud (formerly Salesforce Community Cloud)
Sprinklr Modern Marketing & Advertising
9.0
Network for content licensing/production
Salesforce Experience Cloud (formerly Salesforce Community Cloud)
Sprinklr Modern Marketing & Advertising
7.3

Content Publishing

Salesforce Experience Cloud (formerly Salesforce Community Cloud)
Sprinklr Modern Marketing & Advertising
8.3
Content hub
Salesforce Experience Cloud (formerly Salesforce Community Cloud)
Sprinklr Modern Marketing & Advertising
7.3
Forms / Gated content
Salesforce Experience Cloud (formerly Salesforce Community Cloud)
Sprinklr Modern Marketing & Advertising
7.9
Embedded CTAs
Salesforce Experience Cloud (formerly Salesforce Community Cloud)
Sprinklr Modern Marketing & Advertising
7.9
Content distribution
Salesforce Experience Cloud (formerly Salesforce Community Cloud)
Sprinklr Modern Marketing & Advertising
9.0
Content promotion
Salesforce Experience Cloud (formerly Salesforce Community Cloud)
Sprinklr Modern Marketing & Advertising
8.8
Content automation
Salesforce Experience Cloud (formerly Salesforce Community Cloud)
Sprinklr Modern Marketing & Advertising
9.0

Content Reporting & Analytics

Salesforce Experience Cloud (formerly Salesforce Community Cloud)
Sprinklr Modern Marketing & Advertising
7.9
Audience profiling and targeting
Salesforce Experience Cloud (formerly Salesforce Community Cloud)
Sprinklr Modern Marketing & Advertising
6.4
Closed-loop tracking and reporting
Salesforce Experience Cloud (formerly Salesforce Community Cloud)
Sprinklr Modern Marketing & Advertising
8.1
Content performance analytics
Salesforce Experience Cloud (formerly Salesforce Community Cloud)
Sprinklr Modern Marketing & Advertising
9.0
Campaign optimization dashboard
Salesforce Experience Cloud (formerly Salesforce Community Cloud)
Sprinklr Modern Marketing & Advertising
8.0
Competitive analytics
Salesforce Experience Cloud (formerly Salesforce Community Cloud)
Sprinklr Modern Marketing & Advertising
8.0

Pros

Salesforce Experience Cloud (formerly Salesforce Community Cloud)

  • Complete integration with the Salesforce ecosystem. Data displayed in your Community portal reflects records from a Sales Cloud organization
  • Highly customizable. A Community Cloud portal can be totally customized both visually and with different funcionalities with little to no coding skills required
Pedro Henrique de Almeida | TrustRadius Reviewer

Sprinklr Modern Marketing & Advertising

  • Great personal attention from our account executive. They tried their best to coach and onboarding.
  • Sprinklr is really user friendly. The navigation is intuitive and simple to learn.
  • Their knowledge base of articles and user generated tips was really awesome and complete. You can find anything you need in there.
Alissa Calomino | TrustRadius Reviewer

Cons

Salesforce Experience Cloud (formerly Salesforce Community Cloud)

  • The documentation for implementing Experience Cloud can be a bit confusing as their rebranding hasn't made it's way into all articles, resulting in different terminology being used to refer to the same thing
  • Some things are not as intuitive regarding their customizability, so there's a bit of a learning curve (i.e. Lightning apps can't be used to customize layouts in Experience Cloud)
Anonymous | TrustRadius Reviewer

Sprinklr Modern Marketing & Advertising

  • It can be overwhelming when you first start. There is so much functionality. Go to a formal training to see all of the things it can do and pick what you need. Once you learn it, it is a great tool, but it is a lot to learn!
Corey Walker | TrustRadius Reviewer

Usability

Salesforce Experience Cloud (formerly Salesforce Community Cloud)

Salesforce Experience Cloud (formerly Salesforce Community Cloud) 9.4
Based on 4 answers
Usability is pretty streamlined, especially if you're familiar with other Salesforce products, but even if not, take it from me, as I just entered the technological space about two years ago, that this product is pretty simple to learn. You don't have to jump in with your head underwater. Small wins and learnings along the way are what foster long-term understandings and enable your evolution alongside the product. I definitely recommend Salesforce Trailhead along with it
Anonymous | TrustRadius Reviewer

Sprinklr Modern Marketing & Advertising

No score
No answers yet
No answers on this topic

Performance

Salesforce Experience Cloud (formerly Salesforce Community Cloud)

Salesforce Experience Cloud (formerly Salesforce Community Cloud) 9.1
Based on 10 answers
It's delivered on our original requirements and we've found ways to grow its usage. We continue to build on our original success and we can report our data out to leadership to show a true return on investment which is great for growing support and expanding uses for the system.
Anonymous | TrustRadius Reviewer

Sprinklr Modern Marketing & Advertising

No score
No answers yet
No answers on this topic

Support Rating

Salesforce Experience Cloud (formerly Salesforce Community Cloud)

Salesforce Experience Cloud (formerly Salesforce Community Cloud) 7.5
Based on 33 answers
We have weekly calls with our Salesforce reps. They bring new ideas to the table and help with taxonomy builds. They have also answered many questions and connected us to the right people for us to grow our knowledge and utilization of the platform. They are a good partner overall in comparison.
Joseph Alleruzzo | TrustRadius Reviewer

Sprinklr Modern Marketing & Advertising

Sprinklr Modern Marketing & Advertising 8.3
Based on 27 answers
We do not have the closest relationship with our Sprinklr representative. It would be nice for them to be more proactive like our other platform reps who are in constant communication when it comes to new products and launches within the platform. I usually sign up for webinars in order to learn about new products.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Salesforce Experience Cloud (formerly Salesforce Community Cloud)

I have used Datatel/Colleague/Recruiter before. There were issues because only one person at the institution was able to have the student's record open at a time. This was problematic when collaboration between departments was necessary especially in the case of admissions, financial aid, and registration. We also had to do our work and then log out before asking a questions of another department. Sometimes simultaneous use was necessary. However, this was years ago and they may have since updated the program.
Anonymous | TrustRadius Reviewer

Sprinklr Modern Marketing & Advertising

We are using different platforms for different clients. It depends on how the client's budget and what they can invest in their reporting tool. Sprinklr is the most complex, biggest, and most customizable. We say if Brandwatch is LEGO Duplo, then Socialbakers is LEGO Classic and Sprinklr is LEGO Technic. I really love the Powerpoint export from reports from Socialbakers because it saves me a lot of time (one of their best selling points) & the integration of competitors and their metrics is very helpful. But their publishing tool does not work well. If we want to have the cheapest version, we implement a simple Google Data Studio dashboard.
Robert Lange | TrustRadius Reviewer

Return on Investment

Salesforce Experience Cloud (formerly Salesforce Community Cloud)

  • Improved online admission application completion rates from mid-60%s to mid-80%s.
  • Positive user experience from start-to-finish to leverage one data system for all prospective student data
  • Fewer data integrations transforming and loading sensitive student data by leveraging Salesforce Community Cloud to access already existing data
Nathan Baker | TrustRadius Reviewer

Sprinklr Modern Marketing & Advertising

  • Because Sprinklr is so robust and has a learning curve, it has delayed some ads being set up on time. Or if ad issues need troubleshooting, it can take a while to be resolved and by that time the campaign may be half over and therefore the expected results don't come in based on the lack of time
  • Quality assurance takes longer inside of Sprinklr than it does on native platforms for our team so it takes a lot more time than usual
  • In general, the amount of time it takes to learn how to use the platform has eaten up a lot of time that is typically used for other tasks and that prevents things from getting done which is hard for the team
  • The price of the tool is very high so I'm not sure that the ROI is 1 to 1
Anonymous | TrustRadius Reviewer

Pricing Details

Salesforce Experience Cloud (formerly Salesforce Community Cloud)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Sprinklr Modern Marketing & Advertising

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Salesforce Experience Cloud (formerly Salesforce Community Cloud)
8.7
Sprinklr Modern Marketing & Advertising
8.3

Usability

Salesforce Experience Cloud (formerly Salesforce Community Cloud)
9.4
Sprinklr Modern Marketing & Advertising

Performance

Salesforce Experience Cloud (formerly Salesforce Community Cloud)
9.1
Sprinklr Modern Marketing & Advertising

Support Rating

Salesforce Experience Cloud (formerly Salesforce Community Cloud)
7.5
Sprinklr Modern Marketing & Advertising
8.3

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