Top Rated
308 Ratings
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Score 8.3 out of 100
12 Ratings
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Score 8.2 out of 100

Attribute Ratings

  • Salesforce Experience Cloud is rated higher in 3 areas: Likelihood to Recommend, Usability, Ease of integration
  • Tribe Community Platform is rated higher in 1 area: Support Rating
  • Salesforce Experience Cloud and Tribe Community Platform are tied in 1 area: Performance

Likelihood to Recommend

8.9

Salesforce Experience Cloud

89%
50 Ratings
7.6

Tribe Community Platform

76%
8 Ratings

Usability

9.4

Salesforce Experience Cloud

94%
4 Ratings
9.1

Tribe Community Platform

91%
3 Ratings

Performance

9.1

Salesforce Experience Cloud

91%
10 Ratings
9.1

Tribe Community Platform

91%
3 Ratings

Support Rating

7.6

Salesforce Experience Cloud

76%
33 Ratings
8.8

Tribe Community Platform

88%
4 Ratings

Ease of integration

9.4

Salesforce Experience Cloud

94%
8 Ratings
9.1

Tribe Community Platform

91%
2 Ratings

Likelihood to Recommend

Salesforce

Salesforce Experience Cloud is well-suited for organizations that have clients who periodically or routinely need to access historical data or documents. The product also offers an exceptionally effective tool to engage with customers around support/service issues and the entire Case management functionality built into the Salesforce platform. The product might be less well-suited in environments where there is exceptionally high staff turnover within customer accounts, or where there is a substantial lack of very basic computer skills.
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Tribe Community Platform

During COVID-19 Tribe [Community Platform] allowed non-profit organizations to utilize the premium features for free which was a great benefit. It has helped us utilize our community in order to answer questions rather than having an abundance of support tickets. Tribe [Community Platform] needs to increase spam filters and bot accounts however, as many of the community's are overrun with them. I manually remove these accounts each week.
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Pros

Salesforce

  • Complete integration with the Salesforce ecosystem. Data displayed in your Community portal reflects records from a Sales Cloud organization
  • Highly customizable. A Community Cloud portal can be totally customized both visually and with different funcionalities with little to no coding skills required
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Tribe Community Platform

  • Straightforward setup and configuration
  • Embeddable widgets to add community experience directly inside the site
  • Cost effective compared to other products based on the available features
  • Dedicated and super responsive account managers
  • Relatively easy integration using the API
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Cons

Salesforce

  • The documentation for implementing Experience Cloud can be a bit confusing as their rebranding hasn't made it's way into all articles, resulting in different terminology being used to refer to the same thing
  • Some things are not as intuitive regarding their customizability, so there's a bit of a learning curve (i.e. Lightning apps can't be used to customize layouts in Experience Cloud)
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Tribe Community Platform

  • Terrible user experience (especially on mobile), way too overclutered
  • Restricted to Tribe's default layout
  • You have to pay $85/m - $249/m to get access to apps, support and remove Tribe logo
  • Looks pretty old and works rather slowly
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Pricing Details

Salesforce Experience Cloud

Starting Price

Editions & Modules

Salesforce Experience Cloud editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Tribe Community Platform

    Starting Price

    $0

    Editions & Modules

    Tribe Community Platform editions and modules pricing
    EditionModules
    Free$0.001
    Plus$49.002
    Premium$199.003
    EnterpriseContact us4

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Usability

    Salesforce

    Usability is pretty streamlined, especially if you're familiar with other Salesforce products, but even if not, take it from me, as I just entered the technological space about two years ago, that this product is pretty simple to learn. You don't have to jump in with your head underwater. Small wins and learnings along the way are what foster long-term understandings and enable your evolution alongside the product. I definitely recommend Salesforce Trailhead along with it
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    Tribe Community Platform

    Tribe Community Platform is inspired by modern social networks. The team behind Tribe Community Platform has carefully studied the user behavior on online networks to add the best practices to their platform.
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    Performance

    Salesforce

    It's delivered on our original requirements and we've found ways to grow its usage. We continue to build on our original success and we can report our data out to leadership to show a true return on investment which is great for growing support and expanding uses for the system.
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    Tribe Community Platform

    It is fast, easy to configure, and does what it promises. Also, the pricing based on monthly active users is great in comparison to other solution who simply charge based on the registered users.
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    Support Rating

    Salesforce

    We have weekly calls with our Salesforce reps. They bring new ideas to the table and help with taxonomy builds. They have also answered many questions and connected us to the right people for us to grow our knowledge and utilization of the platform. They are a good partner overall in comparison.
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    Tribe Community Platform

    The Support and Success team have been highly responsive, in general, most of the queries get answered within a day (sometimes even a few hours). They helped us immensely with brainstorming and suggesting the best practices to set up the community for success during our onboarding period. Some of our suggestions to add certain features were well-accepted and the product team worked on them to solve the issues.
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    Alternatives Considered

    Salesforce

    I have used Datatel/Colleague/Recruiter before. There were issues because only one person at the institution was able to have the student's record open at a time. This was problematic when collaboration between departments was necessary especially in the case of admissions, financial aid, and registration. We also had to do our work and then log out before asking a questions of another department. Sometimes simultaneous use was necessary. However, this was years ago and they may have since updated the program.
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    Tribe Community Platform

    It's easy to use and also many of my colleagues recommend Tribe Community Platform which can help us to engage with more of our audience easily.
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    Return on Investment

    Salesforce

    • Improved online admission application completion rates from mid-60%s to mid-80%s.
    • Positive user experience from start-to-finish to leverage one data system for all prospective student data
    • Fewer data integrations transforming and loading sensitive student data by leveraging Salesforce Community Cloud to access already existing data
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    Tribe Community Platform

    • Better search presence via user-generated content.
    • Powerful customer engagement.
    • Self-service (deflecting support tickets).
    • Feedback collection.
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    Screenshots

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