Salesforce Field Service vs. ServiceNow Field Service Management
Salesforce Field Service vs. ServiceNow Field Service Management
Product | Rating | Most Used By | Product Summary | Starting Price |
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Salesforce Field Service | N/A | Field Service (formerly known as Field Service Lightning) is a customizable, mobile-friendly field service hub in Salesforce. It provides tools to manage work orders, scheduling, and a mobile workforce. | $50 per month per user | |
ServiceNow Field Service Management | N/A | ServiceNow Field Service Management, available standalone or as part of ServiceNow's Customer Service solution, groups key applications and capabilities into scalable packages that can grow as a business's needs change. These include dynamic scheduling, a dispatcher workspace, a mobile agent, asset cost management, and field service contractor management. | N/A |
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Salesforce Field Service | ServiceNow Field Service Management | |
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Top Pros |
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Top Cons |
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Salesforce Field Service | ServiceNow Field Service Management | |
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Small Businesses | Kickserv Score 9.3 out of 10 | Kickserv Score 9.3 out of 10 |
Medium-sized Companies | Jotform Score 8.7 out of 10 | Jotform Score 8.7 out of 10 |
Enterprises | ServiceNow Customer Service Management Score 7.9 out of 10 | ServiceNow Customer Service Management Score 7.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Salesforce Field Service | ServiceNow Field Service Management | |
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Likelihood to Recommend | 8.0 (5 ratings) | - (0 ratings) |
Likelihood to Renew | 8.5 (2 ratings) | - (0 ratings) |
Support Rating | 6.0 (1 ratings) | - (0 ratings) |
Online Training | 7.3 (1 ratings) | - (0 ratings) |
Salesforce Field Service | ServiceNow Field Service Management | |
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Likelihood to Recommend | Salesforce | ServiceNow No answers on this topic |
Pros | Salesforce | ServiceNow No answers on this topic |
Cons | Salesforce | ServiceNow No answers on this topic |
Likelihood to Renew | Salesforce | ServiceNow No answers on this topic |
Support Rating | Salesforce | ServiceNow No answers on this topic |
Online Training | Salesforce | ServiceNow No answers on this topic |
Alternatives Considered | Salesforce | ServiceNow No answers on this topic |
Return on Investment | Salesforce | ServiceNow No answers on this topic |
ScreenShots | Salesforce Field Service Screenshots |