Salesforce Field Service vs. Verizon Connect

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Salesforce Field Service
Score 8.0 out of 10
N/A
Field Service (formerly known as Field Service Lightning) is a customizable, mobile-friendly field service hub in Salesforce. It provides tools to manage work orders, scheduling, and a mobile workforce.
$600
per year per user
Verizon Connect
Score 2.6 out of 10
N/A
Verizon offers a fleet management platform in Verizon Connect, emphasizing asset tracking and GPS, clear maps and route optimization, and fleet KPI tracking.
$40
per vehicle/per month
Pricing
Salesforce Field ServiceVerizon Connect
Editions & Modules
Contractor
$50
per month (billed annually) per user
Contractor Plus
$75
per month (billed annually) per user
Dispatcher
$165
per month (billed annually) per user
Technician
$165
per month (billed annually) per user
Field Service Plus
$220
per month (billed annually) per user
Verizon Connect
$40.00
per vehicle/per month
Offerings
Pricing Offerings
Salesforce Field ServiceVerizon Connect
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Salesforce Field ServiceVerizon Connect
Top Pros
Top Cons
Best Alternatives
Salesforce Field ServiceVerizon Connect
Small Businesses
Kickserv
Kickserv
Score 9.3 out of 10

No answers on this topic

Medium-sized Companies
Jotform
Jotform
Score 8.7 out of 10

No answers on this topic

Enterprises
ServiceNow Customer Service Management
ServiceNow Customer Service Management
Score 7.8 out of 10

No answers on this topic

All AlternativesView all alternativesView all alternatives
User Ratings
Salesforce Field ServiceVerizon Connect
Likelihood to Recommend
8.4
(13 ratings)
1.5
(18 ratings)
Likelihood to Renew
8.5
(2 ratings)
-
(0 ratings)
Support Rating
7.1
(8 ratings)
8.0
(6 ratings)
Online Training
7.3
(1 ratings)
-
(0 ratings)
User Testimonials
Salesforce Field ServiceVerizon Connect
Likelihood to Recommend
Salesforce
Salesforce Field Service is a powerful and feature-rich solution for managing field service operations. With AI-driven scheduling, seamless mobile access for technicians, and deep integration with the Salesforce ecosystem, it helps businesses enhance efficiency, improve customer satisfaction, and optimize service delivery. While it may be costly and complex to implement, its scalability and ability to grow with your business make it a worthwhile investment for many organizations.
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Verizon Business (formerly Verizon Enterprise)
For overall fleet management, maintenance scheduling, employee tracking and equipment tracking this service seems like it is an all in one package that hit all the check boxes my firm needed.

The issue is lack of hardware and software updates and support, and what appears to be an over taxed cell network that is not allowing any of these devices to work correctly.
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Pros
Salesforce
  • Real Time Communication with back-office team When our nurses need anything by using mobile app they can reach out to our back office team to resolve their issues
  • Utilization of resources We can see the all the appointments view with the assigned representative in a single page so We can assign more appointments if any resources has any free slot it is just a drag and drop
  • It helps us to automate the process like delay or reach notification we can also route the appointments based on representative skill set, location and urgency of task
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Verizon Business (formerly Verizon Enterprise)
  • Transit temperature monitoring - Verizon Connect allows us to fill in previously missing temperature information for food products in transit.
  • Vehicle location monitoring - While not our primary goal, we are able to use Verizon Connect to see if any of our vehicles has stopped for an excessive amount of time. This helps us ensure safety of our vehicle drivers.
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Cons
Salesforce
  • At times updates from may take a while to come back to the main database. This is generallly because of a loss of internet connectivity due to poor data coverage from cell towers or Wi-Fi networks.
  • Organizational IT policies of network architecture/DMZ/Firewalls may add to the challenges of deploying ClickMobile outside of the organization domain, thus allowing field resources the ability to access relevant work order data without connecting the company network via VPN. This can usually be overcome with quality solution design and implementation.
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Verizon Business (formerly Verizon Enterprise)
  • Contractor install is very cumbersome, inconvenient, and causes downtime.
  • Tracking had lots of unexplained glitches, thousands of miles added and lost to various trucks out of nowhere.
  • Customer Service is quick to "open a case" on any issues, but lacks follow-up and solutions.
  • Lots of problems are "sent to development."
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Likelihood to Renew
Salesforce
ClickSoftware is still being used. As far as I can tell it will be used tomorrow as well. Once you make the commitment to run with that as your scheduling engine, it would take a lot of effort to evaluate and implement another companies' solution without significant disruption to your service organization.
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Verizon Business (formerly Verizon Enterprise)
No answers on this topic
Support Rating
Salesforce
Having a program that gives sales leaders a real time view was game changing. Time was always an issue because there wasn't always a sales leader available for closing sales. This has allowed for any sales leader to jump in and help make the sale without the need to do a warm transfer.
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Verizon Business (formerly Verizon Enterprise)
Verizon Connect has great customer service. Our account manager has always replied quickly to any inquiries of mine and has been very knowledgeable and reliable. Drivers who've occasionally needed to call into the customer service helpline have quickly had their questions answered and problems resolved. All reports I've received from them about their experiences have been positive, stating that the Verizon Connect employees have been courteous and helpful, resolving their issue quickly and efficiently.
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Online Training
Salesforce
Overall the training was quite informative but did lack detail in some areas. It had all of the necessary content for an experience product user but didn't offer enough information for a new user to complete the training and then feel comfortable in real-world situations running or managing the software. I would recommend this course for anyone with at least 1 year of full-time exposure to the ClickSchedule product.
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Verizon Business (formerly Verizon Enterprise)
No answers on this topic
Alternatives Considered
Salesforce
I have added a few of the many Salesforce products we use. We also use HubSpot but they all have different functions so not really comparable as they are used for different things/ teams.
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Verizon Business (formerly Verizon Enterprise)
Verizon is more precise with GPS, but the easy installation and quick onboarding make Motive the winner. Verizon connect has better accuracy and less chance of removal, but the interface set up take away from its ease of use. Motive is easily installed and can be transferred between vehicles that Verizon connect cannot.
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Return on Investment
Salesforce
  • It is the best return on investment it is utilizing our resources fully
  • We are receiving more appointments then last year and it is very easy to manage by fsl dashboard
  • We are getting high CSAT scores from our Customer which is a sign our customers are happy with our service
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Verizon Business (formerly Verizon Enterprise)
  • Costly compared to other GPS programs.
  • Tied to long term contracts. Representatives do not know how to cancel service.
  • Must wait until the end of the contract to request cancellation. If you miss date, you are tied to another 3 years.
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ScreenShots

Salesforce Field Service Screenshots

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