Salesforce Field Service vs. Verizon Connect

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Salesforce Field Service
Score 7.7 out of 10
N/A
Field Service (formerly known as Field Service Lightning) is a customizable, mobile-friendly field service hub in Salesforce. It provides tools to manage work orders, scheduling, and a mobile workforce.
$50
per month per user
Verizon Connect
Score 4.2 out of 10
N/A
Verizon offers a fleet management platform in Verizon Connect, emphasizing asset tracking and GPS, clear maps and route optimization, and fleet KPI tracking.
$40
per vehicle/per month
Pricing
Salesforce Field ServiceVerizon Connect
Editions & Modules
Contractor
$50
per month per user
Contractor Plus
$75
per month per user
Dispatcher
$165
per month per user
Technician
$165
per month per user
Verizon Connect
$40.00
per vehicle/per month
Offerings
Pricing Offerings
Salesforce Field ServiceVerizon Connect
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Salesforce Field ServiceVerizon Connect
Top Pros
Top Cons
Best Alternatives
Salesforce Field ServiceVerizon Connect
Small Businesses
Kickserv
Kickserv
Score 9.3 out of 10

No answers on this topic

Medium-sized Companies
Jotform
Jotform
Score 8.9 out of 10

No answers on this topic

Enterprises
ServiceNow Customer Service Management
ServiceNow Customer Service Management
Score 7.9 out of 10

No answers on this topic

All AlternativesView all alternativesView all alternatives
User Ratings
Salesforce Field ServiceVerizon Connect
Likelihood to Recommend
8.3
(6 ratings)
3.0
(18 ratings)
Likelihood to Renew
8.5
(2 ratings)
-
(0 ratings)
Support Rating
8.0
(1 ratings)
8.0
(6 ratings)
Online Training
7.3
(1 ratings)
-
(0 ratings)
User Testimonials
Salesforce Field ServiceVerizon Connect
Likelihood to Recommend
Salesforce
ClickMobile can be implemented in virtually any organization that has a need for a Mobile Workforce Management system. The only real limitations or concerns will be with the backend hardware architecture. Sectors that have really seen the best utilization of the software are ones that have a dynamic service schedule and need to be extremely flexible with their customers service needs. In a day where customer service is so important to an organizations ability to remain the market leader it is extremely important for an organization to consider implementing a mobile solution. For organizations that already have a mobile management solution in place it is critical that they continuously reevaluate the system in order to remain competitive in their market and drive down operational costs. Change can be difficult for many organizations and the buy-in from the Field resources, who will ultimately be utilizing the mobile solution on a daily basis, will be critical when implementing something like ClickMobile. If the field resources are not able to accept a change to process then Change Management needs to take place during the implementation. It is generally a good rule to begin Change Management at the beginning of any large project, such as one where a mobile solution is being introduced.
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Verizon Business (formerly Verizon Enterprise)
For overall fleet management, maintenance scheduling, employee tracking and equipment tracking this service seems like it is an all in one package that hit all the check boxes my firm needed.

The issue is lack of hardware and software updates and support, and what appears to be an over taxed cell network that is not allowing any of these devices to work correctly.
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Pros
Salesforce
  • Great dispatcher service which helps the Field Service managers
  • Great view of the availability of the technicians
  • Ability to track real time any updates about the service appointment
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Verizon Business (formerly Verizon Enterprise)
  • Transit temperature monitoring - Verizon Connect allows us to fill in previously missing temperature information for food products in transit.
  • Vehicle location monitoring - While not our primary goal, we are able to use Verizon Connect to see if any of our vehicles has stopped for an excessive amount of time. This helps us ensure safety of our vehicle drivers.
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Cons
Salesforce
  • Click has a long way to go to improve functionality of its current features. It is buggy and slow, and does not sync correctly with scheduling.
  • Mobile users can only see one day at a time, making point-of-care scheduling cumbersome.
  • Tech support is only provided to end users by email.
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Verizon Business (formerly Verizon Enterprise)
  • Contractor install is very cumbersome, inconvenient, and causes downtime.
  • Tracking had lots of unexplained glitches, thousands of miles added and lost to various trucks out of nowhere.
  • Customer Service is quick to "open a case" on any issues, but lacks follow-up and solutions.
  • Lots of problems are "sent to development."
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Likelihood to Renew
Salesforce
ClickSoftware is still being used. As far as I can tell it will be used tomorrow as well. Once you make the commitment to run with that as your scheduling engine, it would take a lot of effort to evaluate and implement another companies' solution without significant disruption to your service organization.
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Verizon Business (formerly Verizon Enterprise)
No answers on this topic
Support Rating
Salesforce
it takes AW long to get things fixed within Salesforce Field Service when there is issues but I believe it because the software needs help from others not AW and we wait for the fix. Once we contact support they make a ticket asap, but it takes a while to get it fixed in todays world
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Verizon Business (formerly Verizon Enterprise)
Verizon Connect has great customer service. Our account manager has always replied quickly to any inquiries of mine and has been very knowledgeable and reliable. Drivers who've occasionally needed to call into the customer service helpline have quickly had their questions answered and problems resolved. All reports I've received from them about their experiences have been positive, stating that the Verizon Connect employees have been courteous and helpful, resolving their issue quickly and efficiently.
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Online Training
Salesforce
Overall the training was quite informative but did lack detail in some areas. It had all of the necessary content for an experience product user but didn't offer enough information for a new user to complete the training and then feel comfortable in real-world situations running or managing the software. I would recommend this course for anyone with at least 1 year of full-time exposure to the ClickSchedule product.
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Verizon Business (formerly Verizon Enterprise)
No answers on this topic
Alternatives Considered
Salesforce
I know of IFS but I do not think it is a worthy or close competitor to Salesforce Field Service lightning as its not that user friendly yet with a complicated interface. Also it does not have the name and respect and brand value that Salesforce commands in the market thereby making it easier for Business to approve.
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Verizon Business (formerly Verizon Enterprise)
Verizon is more precise with GPS, but the easy installation and quick onboarding make Motive the winner. Verizon connect has better accuracy and less chance of removal, but the interface set up take away from its ease of use. Motive is easily installed and can be transferred between vehicles that Verizon connect cannot.
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Return on Investment
Salesforce
  • ClickSoftware (ClickSchedule) has allowed for a technician work schedule to be fuller
  • ClickSoftware (ClickSchedule) has improved efficiency of the mobile work force when it is adhere to, and excessive rule violations are avoided.
  • ClickSoftware (ClickSchedule) has increased accountability of the mobile work force throughout the day.
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Verizon Business (formerly Verizon Enterprise)
  • Costly compared to other GPS programs.
  • Tied to long term contracts. Representatives do not know how to cancel service.
  • Must wait until the end of the contract to request cancellation. If you miss date, you are tied to another 3 years.
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ScreenShots

Salesforce Field Service Screenshots

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