What users are saying about
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Top Rated
373 Ratings
2 Ratings
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Score 8 out of 100

Totango

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Top Rated
373 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.2 out of 100

Feature Set Ratings

    Security

    Salesforce Journey Builder

    Feature Set Not Supported
    N/A
    8.2

    Totango

    82%
    Totango ranks higher in 1/1 features

    Role-based user permissions

    N/A
    0 Ratings
    8.2
    82%
    172 Ratings

    Platform & Infrastructure

    Salesforce Journey Builder

    Feature Set Not Supported
    N/A
    7.7

    Totango

    77%
    Totango ranks higher in 3/3 features

    API

    N/A
    0 Ratings
    8.0
    80%
    138 Ratings

    Integration with Salesforce.com

    N/A
    0 Ratings
    7.8
    78%
    166 Ratings

    Integration with Marketo

    N/A
    0 Ratings
    7.5
    75%
    33 Ratings

    Customer Data Extraction / Integration

    Salesforce Journey Builder

    Feature Set Not Supported
    N/A
    7.3

    Totango

    73%
    Totango ranks higher in 2/2 features

    Product usage

    N/A
    0 Ratings
    7.6
    76%
    228 Ratings

    Help desk / support tickets

    N/A
    0 Ratings
    7.0
    70%
    152 Ratings

    Customer Success Management

    Salesforce Journey Builder

    Feature Set Not Supported
    N/A
    7.7

    Totango

    77%
    Totango ranks higher in 7/7 features

    NPS surveys

    N/A
    0 Ratings
    7.7
    77%
    113 Ratings

    Sponsor tracking

    N/A
    0 Ratings
    6.1
    61%
    6 Ratings

    Customer profiles

    N/A
    0 Ratings
    8.3
    83%
    235 Ratings

    Automated workflow

    N/A
    0 Ratings
    7.9
    79%
    224 Ratings

    Internal collaboration

    N/A
    0 Ratings
    7.9
    79%
    211 Ratings

    Customer health scoring

    N/A
    0 Ratings
    7.5
    75%
    237 Ratings

    Customer segmentation

    N/A
    0 Ratings
    8.4
    84%
    228 Ratings

    CSM Reporting & Analytics

    Salesforce Journey Builder

    Feature Set Not Supported
    N/A
    7.6

    Totango

    76%
    Totango ranks higher in 4/4 features

    Customer health trends

    N/A
    0 Ratings
    7.3
    73%
    227 Ratings

    Engagement analytics

    N/A
    0 Ratings
    7.8
    78%
    215 Ratings

    Revenue forecasting

    N/A
    0 Ratings
    7.7
    77%
    163 Ratings

    Dashboards

    N/A
    0 Ratings
    7.7
    77%
    223 Ratings

    Attribute Ratings

    • Totango is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    8.0

    Salesforce Journey Builder

    80%
    2 Ratings
    8.1

    Totango

    81%
    245 Ratings

    Likelihood to Renew

    Salesforce Journey Builder

    N/A
    0 Ratings
    8.6

    Totango

    86%
    7 Ratings

    Usability

    Salesforce Journey Builder

    N/A
    0 Ratings
    8.3

    Totango

    83%
    95 Ratings

    Availability

    Salesforce Journey Builder

    N/A
    0 Ratings
    9.8

    Totango

    98%
    4 Ratings

    Performance

    Salesforce Journey Builder

    N/A
    0 Ratings
    8.5

    Totango

    85%
    2 Ratings

    Support Rating

    Salesforce Journey Builder

    N/A
    0 Ratings
    8.0

    Totango

    80%
    94 Ratings

    Online Training

    Salesforce Journey Builder

    N/A
    0 Ratings
    7.0

    Totango

    70%
    1 Rating

    Implementation Rating

    Salesforce Journey Builder

    N/A
    0 Ratings
    10.0

    Totango

    100%
    23 Ratings

    Configurability

    Salesforce Journey Builder

    N/A
    0 Ratings
    7.6

    Totango

    76%
    3 Ratings

    Ease of integration

    Salesforce Journey Builder

    N/A
    0 Ratings
    8.0

    Totango

    80%
    8 Ratings

    Product Scalability

    Salesforce Journey Builder

    N/A
    0 Ratings
    9.5

    Totango

    95%
    3 Ratings

    Vendor post-sale

    Salesforce Journey Builder

    N/A
    0 Ratings
    8.0

    Totango

    80%
    1 Rating

    Vendor pre-sale

    Salesforce Journey Builder

    N/A
    0 Ratings
    8.0

    Totango

    80%
    1 Rating

    Likelihood to Recommend

    Salesforce

    You can use this [easy] to use data from other Salesforce items to get visibility on your customer journeys. You can import this and build out whatever you want. The interface is rather easy and allows you to fully customize this. No [developer] input is needed (although being a Salesforce Admin does help).
    Read full review

    Totango

    Totango has been amazing! The product is extremely user-friendly and allows for quick wins both on a small and large scale. Totango provides so much access to help - support, knowledge base, ask me anything sessions, creator campus, tutorial videos. Overall, an amazing experience using this product and working with the Totango team!
    Read full review

    Pros

    Salesforce

    • Insights
    • Easy to use
    • Clarity
    • Customizable
    Read full review

    Totango

    • It does NPS surveys well.
    • It does segmented campaigns well as the different activity/engagement filters you can apply to a campaign make it easy to target specific groups in a scaleable way!
    • It provides the ability to store the history of client touchpoints in one place making internal account management transitions much easier.
    Read full review

    Cons

    Salesforce

    • Integration with 3rd party platforms[.]
    • Difficult to test[.]
    • Would like to have Azure authentication[.]
    Read full review

    Totango

    • There are a lot of limitations on the types of reports that you can set up
    • Task management is really weak and we use Clickup instead
    • Initial setup is fairly complex and can take upto 6-8 months to get things going
    Read full review

    Pricing Details

    Salesforce Journey Builder

    Starting Price

    Editions & Modules

    Salesforce Journey Builder editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Totango

      Starting Price

      $0

      Editions & Modules

      Totango editions and modules pricing
      EditionModules
      Community Edition$01
      Starter$4992

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      Optional

      Additional Details

      Try for Free

      Likelihood to Renew

      Salesforce

      No answers on this topic

      Totango

      I personally believe Totango is the right Customer Success Tool for me, my team, and my organization. I couldn't find limitations until now, it's capabilities are on point and it's very scalable. of course, transitioning to another tool would mean a lot of hours and training, and would expose risks
      Read full review

      Usability

      Salesforce

      No answers on this topic

      Totango

      It is easy to use and understand, and simple to follow day to day. Logging notes and tasks is one of the key areas this is utilised along with tracking reports and accessing key data points for conversations with customers which is helpful. Mobile app helps too to access information on the go.
      Read full review

      Reliability and Availability

      Salesforce

      No answers on this topic

      Totango

      I have yet to experience any downtime with Totango (knock on wood) so reliability has been really top tier since we were onboarded. Given that the support team has been really helpful so far, I can imagine should downtime every be the case, they'll be able to communicate proactively/effectively on the current state of the platform
      Read full review

      Performance

      Salesforce

      No answers on this topic

      Totango

      At times the integration sync can be really slow when it comes to touchpoints. I can't say the same for customer health syncing, but I do tend to notice the lag from email syncing, and in those cases, I will need to refresh the Totango page a couple of times or wait a couple of extra seconds/minutes for it to show up.
      Read full review

      Support Rating

      Salesforce

      No answers on this topic

      Totango

      I give Totango a support rating of 10 because I can always get support whenever needed. If its a technical issue, I know I can email their support team for help. If it's a more in depth question with respect to our instance of Totango, I can reach out to our CSM and always get help in a very reasonable amount of time. I always look to Totango as the standard when I think of how to best communicate and support our own customers.
      Read full review

      Online Training

      Salesforce

      No answers on this topic

      Totango

      Our CSM did a great job of conducting the training so we understand, at the very least, the functionality that is directly relevant to us. This also allowed us to train our own new team mates when onboarding based on the training flow that was first presented to us. This was also conducted as a interactive sessions, as training are notoriously known to be dry
      Read full review

      Implementation Rating

      Salesforce

      No answers on this topic

      Totango

      Totango has been easy for our team to integrate most of our new features into, which is great considering we have to factor in the customers' usage of the new features into all of the health and usage metrics we have. It has taken a while to integrate our second product however, which is why I would rank this a 7.
      Read full review

      Alternatives Considered

      Salesforce

      Journey builder is comparable to HS Marketing hub. Once fully implemented you can build the experience from A to Z. SF journey builder however, is easier to build out. Things like the drag-and-drop interface help with getting your work done quickly which allows you to map several channels in just a few hours and make adjustments where needed.
      Read full review

      Totango

      I think Totango has features and implementation very similar to top-of-the-line CRMs but is easier to implement. Its incredibly visibly pleasing and out-of-the-box dashboards make it easy to get immediate visibility into your customer landscape. They also have a great customer support offer that allows you to join weekly Q&A sessions with great follow-ups, so you are sure to get everything right from the start.
      Read full review

      Scalability

      Salesforce

      No answers on this topic

      Totango

      Information keeps missing and changing in totango . Because of that there is are lot of problems with it. We need to manually keep the backup in an another file. More over if in case we take the backup its so hard to track since its all in numbers. Totango can be much better if the cloud storage is working fine. My company is planning to discontinue due to this factor
      Read full review

      Return on Investment

      Salesforce

      • You can engage better with customers[.]
      • You know when they drop off[.]
      • Helps to increase sales[.]
      • Increase Time To Value for customers[.]
      Read full review

      Totango

      • Since using Totango we have seen our engagement numbers go up as we are better able to identify the groups that are struggling.
      • We have also seen an increase in retention as we are more consistent in messaging and not missing any data.
      Read full review

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