Likelihood to Recommend We use Salesforce Lightning Platform in everyday business as sales coordinators. By using this tool, we are able to send new requests to clients and communicate regarding pending proposals in real-time. This also tool holds many of our client accounts where we are able to monitor their sales and revenue.
Read full review Workday Cloud Platform is primarily suited for large organizations with individual teams handling various Human Resource functions. Since the data is scattered, Workday is an excellent tool to bring all the data to a single platform and then use Machine Learning techniques to generate both descriptive and prescriptive insights to make sure the skillset portfolio remains updated.
Read full review Pros Reporting and Dashboards are thorough and can show a wealth of important data to inform and scale processes. It's helpful in a high volume sales cycle to be able to quickly identify weak points in performance and productivity so that adjustments can be made. Highly customizable. We are able to customize just about everything which allows us to track very specific things and in theory create better efficiency. Parent/Child account hierarchy exists which is helpful. Contact records can be associated with multiple accounts and opportunities. This, in theory, should minimize duplicates and mismanagement of contacts. Console helps a lot with data nesting. Having a fairly comprehensive look at an account without searching through various tabs and sections speeds up an otherwise cumbersome platform. Read full review The platform is quite intuitive to use, even a new user would find be comfortable navigating through different options. As a lead, you can easily track the performance, leaves, and any recruitment in process. The objective setting process and providing your inputs onto the same is pretty organized, easily accessible. Additionally, one can easily navigate through the historical objectives and performance feedback whenever one wants to review. Read full review Cons Can be cumbersome: takes multiple clicks to get where you need to go Lightning is slower than original Salesforce, and it is very noticeable The UI change means sometimes I can't find what I need, so I have to switch back to the Classic version to find it Read full review Glitching - Occasionally the app will glitch and shut down completely. Sometimes it can be when you are in the middle of something timely, causing frustration and issues. I haven't seen this happen as often recently. Inbox - It would be helpful if Workday developed a feature to organize inbox tasks based off what department they are for, what the task is and so on. So you can quickly filter or look for the task at hand. Candidate Tracking - Hiring managers throughout the company work with the HR department to track candidates, schedule interviews and so on. Workday does not always have the best interface in this regard. It could use a feedback feature for hiring managers to be able to be more involved, as they can be on other platforms. Read full review Usability This builds off a number of things I have already mentioned. This question completely depends on the competence of the developer. This makes the user friendliness of the UI 50/50. However if you have the ability I would say it is quite UI friendly.
Read full review Simple HR tasks are easy to complete (ex, hours, booking time off). It has a clean UI, but not sure we're using the full functionality as only certain tiles are shown.
Read full review Support Rating Salesforce's support is top-notch. They have subject-matter experts that are accessible at all times to address needs as they come up. They let you know in advance when there are system updates and enhancements so that you are prepared for upcoming changes. I've never had an issue that wasn't addressed immediately when reaching out for support.
Read full review I give it this rating because, in its current capacity, it does not meet all of Human Resources' needs - which can cost the organization by having to rely on multiple platforms to do what one might be able to do. Again, as mentioned, it works great for what most employees require of it
Read full review Alternatives Considered We were previously using an older version prior to it becoming Salesforce Lightning Platform so we were well adverse on the advantages of using a CRM, to begin with. It made sense to convert to Salesforce Lightning Platform after we were given a free trial of the platform. Certain reps were chosen to experiment with it and from there a decision was made to move forward. We've been customers ever since.
Simon Vargas Director Of Business Development - Operating Room, Vein Therapy, Personal Protective Equipment (PPE)
Read full review Workday is an incomplete product, by this I mean it must work alongside other products and does not work by itself. Trying to make several different products work smoothly together becomes very challenging. As compared to ADP products, when purchased all together work very well all together. Also, ADP has extensive Training programs and extensive Customer Support. So ADP's products are far superior to Workday's products in my opinion.
Read full review Return on Investment Better visibility of Accounts and Contacts interactions makes it easier to maintain during employee transitions. Tracking of current jobs and relating them to past jobs is very useful. More efficient use of Sales Reps time. Sales Managers have good visibility into how their people are working. Read full review Employee sentiment has become more positive as evident from various internal and external surveys Employees are able to save a lot of time by finding everything they need at a single place Hiring process has become more transparent as workday has helped removed unconscious bias from the hiring process Read full review ScreenShots