530 Ratings
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Score 8.1 out of 100
52 Ratings
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Score 8.9 out of 100

Feature Set Ratings

    Platform-as-a-Service

    8.3

    Salesforce Lightning Platform (formerly Salesforce App Cloud)

    83%

    Zoho Creator

    Feature Set Not Supported
    N/A
    Salesforce Lightning Platform (formerly Salesforce App Cloud) ranks higher in 11/11 features

    Ease of building user interfaces

    7.8
    78%
    35 Ratings
    N/A
    0 Ratings

    Scalability

    8.4
    84%
    33 Ratings
    N/A
    0 Ratings

    Platform management overhead

    8.0
    80%
    29 Ratings
    N/A
    0 Ratings

    Workflow engine capability

    8.2
    82%
    31 Ratings
    N/A
    0 Ratings

    Platform access control

    8.9
    89%
    32 Ratings
    N/A
    0 Ratings

    Services-enabled integration

    7.7
    77%
    33 Ratings
    N/A
    0 Ratings

    Development environment creation

    8.5
    85%
    29 Ratings
    N/A
    0 Ratings

    Development environment replication

    8.5
    85%
    27 Ratings
    N/A
    0 Ratings

    Issue monitoring and notification

    8.3
    83%
    30 Ratings
    N/A
    0 Ratings

    Issue recovery

    8.0
    80%
    28 Ratings
    N/A
    0 Ratings

    Upgrades and platform fixes

    8.6
    86%
    32 Ratings
    N/A
    0 Ratings

    Low-Code Development

    Salesforce Lightning Platform (formerly Salesforce App Cloud)

    Feature Set Not Supported
    N/A
    8.3

    Zoho Creator

    83%
    Zoho Creator ranks higher in 6/6 features

    Visual Modeling

    N/A
    0 Ratings
    7.4
    74%
    5 Ratings

    Drag-and-drop Interfaces

    N/A
    0 Ratings
    9.3
    93%
    4 Ratings

    Platform Security

    N/A
    0 Ratings
    8.1
    81%
    5 Ratings

    Platform User Management

    N/A
    0 Ratings
    8.3
    83%
    5 Ratings

    Reusability

    N/A
    0 Ratings
    8.4
    84%
    5 Ratings

    Platform Scalability

    N/A
    0 Ratings
    8.4
    84%
    5 Ratings

    Attribute Ratings

    • Salesforce Lightning Platform (formerly Salesforce App Cloud) is rated higher in 1 area: Support Rating
    • Zoho Creator is rated higher in 2 areas: Likelihood to Recommend, Usability

    Likelihood to Recommend

    8.3

    Salesforce Lightning Platform (formerly Salesforce App Cloud)

    83%
    35 Ratings
    9.0

    Zoho Creator

    90%
    10 Ratings

    Usability

    5.5

    Salesforce Lightning Platform (formerly Salesforce App Cloud)

    55%
    2 Ratings
    7.0

    Zoho Creator

    70%
    1 Rating

    Availability

    Salesforce Lightning Platform (formerly Salesforce App Cloud)

    N/A
    0 Ratings
    10.0

    Zoho Creator

    100%
    1 Rating

    Performance

    Salesforce Lightning Platform (formerly Salesforce App Cloud)

    N/A
    0 Ratings
    9.0

    Zoho Creator

    90%
    1 Rating

    Support Rating

    8.0

    Salesforce Lightning Platform (formerly Salesforce App Cloud)

    80%
    30 Ratings
    5.1

    Zoho Creator

    51%
    4 Ratings

    Product Scalability

    Salesforce Lightning Platform (formerly Salesforce App Cloud)

    N/A
    0 Ratings
    10.0

    Zoho Creator

    100%
    1 Rating

    Likelihood to Recommend

    Salesforce Lightning Platform (formerly Salesforce App Cloud)

    We use Salesforce Lightning Platform in everyday business as sales coordinators. By using this tool, we are able to send new requests to clients and communicate regarding pending proposals in real-time. This also tool holds many of our client accounts where we are able to monitor their sales and revenue.
    Anonymous | TrustRadius Reviewer

    Zoho Creator

    I have a software web app development background, so we considered hand-rolling an in-house MYSQL application for our needs. But, programming a home-grown web app also requires a dedicated programmer and some deep thought regarding specifications. Within just a couple of hours, I developed a tool in Zoho Creator (easily expandable) that accomplished the same tasks. It saved us a considerable amount of frontend and backend programming. Nothing can truly fit EVERY need, so some extremely specialized applications might find Zoho Creator limiting, but for the bulk of normal, everyday database management, Zoho Creator is an excellent tool. The fringe cases where Zoho Creator's off-the-shelf abilities may not be enough could be addressed in a number of creative ways, be it linking to outside data or using their custom programming language to hand-code specific needs. It is very, very powerful. The only place where it may not be appropriate is if someone needed extensive front-end customization (although data can still be pulled using its API for display externally). It may be too powerful for extremely basic needs. Overall, however, it is hard to find fault with this system.
    Anonymous | TrustRadius Reviewer

    Pros

    Salesforce Lightning Platform (formerly Salesforce App Cloud)

    • Reporting and Dashboards are thorough and can show a wealth of important data to inform and scale processes. It's helpful in a high volume sales cycle to be able to quickly identify weak points in performance and productivity so that adjustments can be made.
    • Highly customizable. We are able to customize just about everything which allows us to track very specific things and in theory create better efficiency.
    • Parent/Child account hierarchy exists which is helpful.
    • Contact records can be associated with multiple accounts and opportunities. This, in theory, should minimize duplicates and mismanagement of contacts.
    • Console helps a lot with data nesting. Having a fairly comprehensive look at an account without searching through various tabs and sections speeds up an otherwise cumbersome platform.
    Rhiannon Thompson | TrustRadius Reviewer

    Zoho Creator

    • The ease of creating data collecting forms. Anything from creating a form to import all your old excel documents to creating a mobile on-site application where you can input data directly into the app. For a company like us this can help to eliminate the pen and paper approach to recording data.
    • Reporting features are excellent. Slicing and dicing the data from your forms to create any report is possible. Think of it has filters on steroids. The ability to combine data from different forms is a huge plus.
    • Dashboards! Zoho Creator has so much depth to it that it's easy for one to get lost if they are not as familiar with Creator, for example an exuctive or decision making manager. This is where dashboards come in. Admins can build intuitive and smart dashboards that combine all the relevant KPI's that a manager needs to see.
    Anonymous | TrustRadius Reviewer

    Cons

    Salesforce Lightning Platform (formerly Salesforce App Cloud)

    • Can be cumbersome: takes multiple clicks to get where you need to go
    • Lightning is slower than original Salesforce, and it is very noticeable
    • The UI change means sometimes I can't find what I need, so I have to switch back to the Classic version to find it
    Anonymous | TrustRadius Reviewer

    Zoho Creator

    • A bit tricky for integrations with 3rd party software.
    • Layout customizations very limited.
    • A bit expensive when you need to give access to many users.
    Rafael Grandizoli | TrustRadius Reviewer

    Pricing Details

    Salesforce Lightning Platform (formerly Salesforce App Cloud)

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    $25 Per User Per Month

    Salesforce Lightning Platform (formerly Salesforce App Cloud) Editions & Modules

    Edition
    Starter$25.001
    Plus$100.001
    1. Per User Per Month
    Additional Pricing Details

    Zoho Creator

    General

    Free Trial
    Yes
    Free/Freemium Version
    Yes
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    Optional

    Starting Price

    $0 Flexible plans with bespoke feature set for enterprises. Starts at 200 users.

    Zoho Creator Editions & Modules

    Edition
    Professional$251
    Ultimate$4002
    EnterpriseCustom3
    1. /user/month (Billed Annually)
    2. /month (Billed Annually)
    3. Flexible plans with bespoke feature set for enterprises. Starts at 200 users.
    Additional Pricing Details

    Usability

    Salesforce Lightning Platform (formerly Salesforce App Cloud)

    Salesforce Lightning Platform (formerly Salesforce App Cloud) 5.5
    Based on 2 answers
    This builds off a number of things I have already mentioned. This question completely depends on the competence of the developer. This makes the user friendliness of the UI 50/50. However if you have the ability I would say it is quite UI friendly.
    Anonymous | TrustRadius Reviewer

    Zoho Creator

    Zoho Creator 7.0
    Based on 1 answer
    I gave 7 because it is better for internal use and internal solutions. If you need something to deliver to your clients (you will give them access to it), then you will have to work hard to give the layout a better look, and not use the using the standard template layout, which it's possible to do, but it will need an extra work.
    Rafael Grandizoli | TrustRadius Reviewer

    Reliability and Availability

    Salesforce Lightning Platform (formerly Salesforce App Cloud)

    No score
    No answers yet
    No answers on this topic

    Zoho Creator

    Zoho Creator 10.0
    Based on 1 answer
    In an earlier comment, I mentioned Zoho's excellent uptime. I have been using the system for over 6 years, and have experienced only momentary outages, and of those, only a hand full over the years. It is extremely reliable
    Anonymous | TrustRadius Reviewer

    Performance

    Salesforce Lightning Platform (formerly Salesforce App Cloud)

    No score
    No answers yet
    No answers on this topic

    Zoho Creator

    Zoho Creator 9.0
    Based on 1 answer
    We do not integrate Zoho with other systems at this time, but rarely are searches, database exports, record edits or creation tasks ever slow enough to notice. It is quite usable
    Anonymous | TrustRadius Reviewer

    Support Rating

    Salesforce Lightning Platform (formerly Salesforce App Cloud)

    Salesforce Lightning Platform (formerly Salesforce App Cloud) 8.0
    Based on 30 answers
    Salesforce's support is top-notch. They have subject-matter experts that are accessible at all times to address needs as they come up. They let you know in advance when there are system updates and enhancements so that you are prepared for upcoming changes. I've never had an issue that wasn't addressed immediately when reaching out for support.
    Shanna Kostopulos | TrustRadius Reviewer

    Zoho Creator

    Zoho Creator 5.1
    Based on 4 answers
    I recommend Zoho Creator very often. A lot of companies go big earlier than they need to and spend way too much on SalesForce & Marketo. I worked for a small company with some limited budget that pivoted to sell it's product to the Enterprise. Zoho Creator was incredibly easy to set up, intuitive to use, and contains all the most essential features that most users need and seek in SalesForce. We integrated with MailChimp & Unbounce and were able to be incredibly useful in acquiring leads, nurturing them, and tracking pipeline in Zoho Creator. Our small sales team found it very easy to use and loved it.
    Muhammad Hafeez | TrustRadius Reviewer

    Alternatives Considered

    Salesforce Lightning Platform (formerly Salesforce App Cloud)

    We were previously using an older version prior to it becoming Salesforce Lightning Platform so we were well adverse on the advantages of using a CRM, to begin with. It made sense to convert to Salesforce Lightning Platform after we were given a free trial of the platform. Certain reps were chosen to experiment with it and from there a decision was made to move forward. We've been customers ever since.
    Simon Vargas | TrustRadius Reviewer

    Zoho Creator

    We use Zoho Survey and while it is better than other similar 'Off the shelf' products it is not in the same league as Creator.
    Keith Marley | TrustRadius Reviewer

    Scalability

    Salesforce Lightning Platform (formerly Salesforce App Cloud)

    No score
    No answers yet
    No answers on this topic

    Zoho Creator

    Zoho Creator 10.0
    Based on 1 answer
    Zoho is incredibly versatile. Much thought was put in to the way the platform functions. I've yet to face a situation where Zoho would not be able to do what I needed. That being said, because of its power, it can also be a bit intimidating technically. Simple needs are simple. More complex needs are ... more complex! Overall, it's a powerful, robust platform
    Anonymous | TrustRadius Reviewer

    Return on Investment

    Salesforce Lightning Platform (formerly Salesforce App Cloud)

    • Better visibility of Accounts and Contacts interactions makes it easier to maintain during employee transitions.
    • Tracking of current jobs and relating them to past jobs is very useful.
    • More efficient use of Sales Reps time.
    • Sales Managers have good visibility into how their people are working.
    Joseph Lemos | TrustRadius Reviewer

    Zoho Creator

    • We really have not tracked the savings in a dollar amount, but our overall ability to have a birds eye view of all of our courses and classes at any moment has been a great tool. And we save time when we need information about courses or classes because the reports are there and ready when needed.
    George C. Thiess III | TrustRadius Reviewer

    Screenshots

    Salesforce Lightning Platform (formerly Salesforce App Cloud)

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