52 Ratings
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Score 8.6 out of 100
1 Rating
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Score 7 out of 100

Attribute Ratings

  • Salesforce.org Nonprofit Cloud is rated higher in 2 areas: Likelihood to Recommend, Support Rating

Likelihood to Recommend

8.9

Salesforce.org Nonprofit Cloud

89%
29 Ratings
7.0

FundRaiser (discontinued)

70%
1 Rating

Likelihood to Renew

10.0

Salesforce.org Nonprofit Cloud

100%
1 Rating

FundRaiser (discontinued)

N/A
0 Ratings

Usability

8.0

Salesforce.org Nonprofit Cloud

80%
1 Rating

FundRaiser (discontinued)

N/A
0 Ratings

Support Rating

8.8

Salesforce.org Nonprofit Cloud

88%
16 Ratings
8.0

FundRaiser (discontinued)

80%
2 Ratings

Likelihood to Recommend

Salesforce

If you only want to track donations, I'd go with something simpler. If you want to track donations and programs and connections between them, there may be nothing better. If you have no technical abilities and no budget, restricted yourself solely to what it does as described exactly in the manual. If you can't devote about 0.25FTE to the constant maintenance and upgrades, don't go with it.
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STPL Global

I think FundRaiser is better suited for smaller organizations that do not have a lot of entries to make and a lot of tracking to do. Larger organizations that make more entries and need to do a lot more tracking might want an application that is a little more modern and user-friendly.
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Pros

Salesforce

  • NPSP is designed to help with donor management.
  • There are free add-ons for volunteer management.
  • There is a new Program Management Module to better manage program participation and attendance.
  • Campaigns help organize and report on marketing efforts though we use a third-party solution to send out marketing materials.
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STPL Global

  • FundRaiser keeps a database for us of our individual, business, and organizational donors for future reference.
  • FundRaiser keeps a database for us of our donors' contributions each year on an ongoing basis.
  • FundRaiser has multiple reports that can be run to fit your specific needs; be it yearly contributions, donor addresses, etc.
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Cons

Salesforce

  • Learning curve - very powerful, but takes time to learn
  • Batch processing - takes time and advanced skills to reach efficiency for data entry and certain operations which you want to do in batch
  • Mass email is extremely limited - must choose a third party tool which adds complexity and cost to the system
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STPL Global

  • If you enter a duplicate donor in error, the program will allow you to make one inactive, but will not allow you to delete one. This often causes confusion when going to post-donation payments.
  • The system is also very basic and could be more user-friendly.
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Pricing Details

Salesforce.org Nonprofit Cloud

Starting Price

Editions & Modules

Salesforce.org Nonprofit Cloud editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    FundRaiser (discontinued)

    Starting Price

    $49 per month

    Editions & Modules

    FundRaiser (discontinued) editions and modules pricing
    EditionModules
    FundRaiser491

    Footnotes

    1. per month

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    No Success Fee or any commission on funds raised. No hidden charges.

    Likelihood to Renew

    Salesforce

    There is really no other tool to compare and especially since Salesforce for Nonprofits is free!!
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    STPL Global

    No answers on this topic

    Usability

    Salesforce

    I think Salesforce has so much functionality that it makes it difficult in terms of overall usability. Once you can figure it out, it's a 10/10, it's just getting there. If you're willing to do the work to figure it out then you're golden. For what it's worth, I don't know if you're going to find something with this level of functionality that's easier to figure out
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    STPL Global

    No answers on this topic

    Support Rating

    Salesforce

    I have never had bad conversations with any support people with Salesforce but we also have not used them very much. I put it a little less because we are struggling to switch to lightning (some of our custom features do not migrate well) and it feels like the help and support for a little organization is not incredibly helpful unless we want to spend a lot of money.
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    STPL Global

    When I upgraded my computer I had to upgrade my FundRaiser software. I reached out to customer support, and they assisted me in easily switching the computer my software was on, and then making the upgrade. The customer service department was friendly and helpful. There was a minor glitch, but it ended up going fine.
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    Alternatives Considered

    Salesforce

    As a cloud native organization with no previous Microsoft infrastructure, Salesforce was a more logical and effective option for us. The suite of products was also far more comprehensive and required less customization. We were able to adopt a "configure not code" approach to our development of systems to support our mission that lowered the cost of upgrades.
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    STPL Global

    No answers on this topic

    Return on Investment

    Salesforce

    • Salesforce has allowed us to easily track donor communications in one area, which I believe has improved our donor communication overall.
    • Salesforce for Nonprofits has made it easier on my org to track and pull donation-related information and has reduced the amount of time we need to do these regular tasks.
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    STPL Global

    • FundRaiser saves us time that we would be spending trying to keep track of donations and donor information on spreadsheets, which saves us money.
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    Screenshots

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