51 Ratings
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Score 8.8 out of 100
1 Rating
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Score 7 out of 100

Likelihood to Recommend

Salesforce.org Nonprofit Cloud

If you only want to track donations, I'd go with something simpler. If you want to track donations and programs and connections between them, there may be nothing better. If you have no technical abilities and no budget, restricted yourself solely to what it does as described exactly in the manual. If you can't devote about 0.25FTE to the constant maintenance and upgrades, don't go with it.
Terry L Cole | TrustRadius Reviewer

FundRaiser (discontinued)

I think FundRaiser is better suited for smaller organizations that do not have a lot of entries to make and a lot of tracking to do. Larger organizations that make more entries and need to do a lot more tracking might want an application that is a little more modern and user-friendly.
Anonymous | TrustRadius Reviewer

Pros

Salesforce.org Nonprofit Cloud

  • NPSP is designed to help with donor management.
  • There are free add-ons for volunteer management.
  • There is a new Program Management Module to better manage program participation and attendance.
  • Campaigns help organize and report on marketing efforts though we use a third-party solution to send out marketing materials.
Karen Mellendorf | TrustRadius Reviewer

FundRaiser (discontinued)

  • FundRaiser keeps a database for us of our individual, business, and organizational donors for future reference.
  • FundRaiser keeps a database for us of our donors' contributions each year on an ongoing basis.
  • FundRaiser has multiple reports that can be run to fit your specific needs; be it yearly contributions, donor addresses, etc.
Anonymous | TrustRadius Reviewer

Cons

Salesforce.org Nonprofit Cloud

  • Learning curve - very powerful, but takes time to learn
  • Batch processing - takes time and advanced skills to reach efficiency for data entry and certain operations which you want to do in batch
  • Mass email is extremely limited - must choose a third party tool which adds complexity and cost to the system
Samantha Shain | TrustRadius Reviewer

FundRaiser (discontinued)

  • If you enter a duplicate donor in error, the program will allow you to make one inactive, but will not allow you to delete one. This often causes confusion when going to post-donation payments.
  • The system is also very basic and could be more user-friendly.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Salesforce.org Nonprofit Cloud

Salesforce.org Nonprofit Cloud 10.0
Based on 1 answer
There is really no other tool to compare and especially since Salesforce for Nonprofits is free!!
Edward Phillips | TrustRadius Reviewer

FundRaiser (discontinued)

No score
No answers yet
No answers on this topic

Usability

Salesforce.org Nonprofit Cloud

Salesforce.org Nonprofit Cloud 8.0
Based on 1 answer
I think Salesforce has so much functionality that it makes it difficult in terms of overall usability. Once you can figure it out, it's a 10/10, it's just getting there. If you're willing to do the work to figure it out then you're golden. For what it's worth, I don't know if you're going to find something with this level of functionality that's easier to figure out
Jared Lyda | TrustRadius Reviewer

FundRaiser (discontinued)

No score
No answers yet
No answers on this topic

Support Rating

Salesforce.org Nonprofit Cloud

Salesforce.org Nonprofit Cloud 8.5
Based on 16 answers
I have never had bad conversations with any support people with Salesforce but we also have not used them very much. I put it a little less because we are struggling to switch to lightning (some of our custom features do not migrate well) and it feels like the help and support for a little organization is not incredibly helpful unless we want to spend a lot of money.
Anonymous | TrustRadius Reviewer

FundRaiser (discontinued)

FundRaiser (discontinued) 8.0
Based on 2 answers
When I upgraded my computer I had to upgrade my FundRaiser software. I reached out to customer support, and they assisted me in easily switching the computer my software was on, and then making the upgrade. The customer service department was friendly and helpful. There was a minor glitch, but it ended up going fine.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Salesforce.org Nonprofit Cloud

As a cloud native organization with no previous Microsoft infrastructure, Salesforce was a more logical and effective option for us. The suite of products was also far more comprehensive and required less customization. We were able to adopt a "configure not code" approach to our development of systems to support our mission that lowered the cost of upgrades.
Simon Sharkey Woods | TrustRadius Reviewer

FundRaiser (discontinued)

No answers on this topic

Return on Investment

Salesforce.org Nonprofit Cloud

  • Salesforce has allowed us to easily track donor communications in one area, which I believe has improved our donor communication overall.
  • Salesforce for Nonprofits has made it easier on my org to track and pull donation-related information and has reduced the amount of time we need to do these regular tasks.
Tierra Bishop | TrustRadius Reviewer

FundRaiser (discontinued)

  • FundRaiser saves us time that we would be spending trying to keep track of donations and donor information on spreadsheets, which saves us money.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Salesforce.org Nonprofit Cloud

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Salesforce.org Nonprofit Cloud Editions & Modules

Additional Pricing Details

FundRaiser (discontinued)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

FundRaiser (discontinued) Editions & Modules

Edition
FundRaiser$491
  1. per month
Additional Pricing Details
No Success Fee or any commission on funds raised. No hidden charges.

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