What users are saying about
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Top Rated
823 Ratings
52 Ratings
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Score 8.6 out of 100

Zoho CRM

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Top Rated
823 Ratings
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Score 8.3 out of 100

Feature Set Ratings

    Sales Force Automation

    Salesforce.org Nonprofit Cloud

    Feature Set Not Supported
    N/A
    8.0

    Zoho CRM

    80%
    Zoho CRM ranks higher in 9/9 features

    Customer data management / contact management

    N/A
    0 Ratings
    8.4
    84%
    236 Ratings

    Workflow management

    N/A
    0 Ratings
    8.0
    80%
    224 Ratings

    Territory management

    N/A
    0 Ratings
    7.8
    78%
    168 Ratings

    Opportunity management

    N/A
    0 Ratings
    8.3
    83%
    215 Ratings

    Integration with email client (e.g., Outlook or Gmail)

    N/A
    0 Ratings
    7.8
    78%
    211 Ratings

    Contract management

    N/A
    0 Ratings
    8.3
    83%
    169 Ratings

    Quote & order management

    N/A
    0 Ratings
    7.9
    79%
    171 Ratings

    Interaction tracking

    N/A
    0 Ratings
    8.0
    80%
    212 Ratings

    Channel / partner relationship management

    N/A
    0 Ratings
    7.9
    79%
    161 Ratings

    Customer Service & Support

    Salesforce.org Nonprofit Cloud

    Feature Set Not Supported
    N/A
    7.5

    Zoho CRM

    75%
    Zoho CRM ranks higher in 3/3 features

    Case management

    N/A
    0 Ratings
    7.6
    76%
    186 Ratings

    Call center management

    N/A
    0 Ratings
    7.3
    73%
    147 Ratings

    Help desk management

    N/A
    0 Ratings
    7.5
    75%
    166 Ratings

    Marketing Automation

    Salesforce.org Nonprofit Cloud

    Feature Set Not Supported
    N/A
    8.4

    Zoho CRM

    84%
    Zoho CRM ranks higher in 2/2 features

    Lead management

    N/A
    0 Ratings
    8.5
    85%
    222 Ratings

    Email marketing

    N/A
    0 Ratings
    8.3
    83%
    188 Ratings

    CRM Project Management

    Salesforce.org Nonprofit Cloud

    Feature Set Not Supported
    N/A
    8.2

    Zoho CRM

    82%
    Zoho CRM ranks higher in 3/3 features

    Task management

    N/A
    0 Ratings
    8.4
    84%
    213 Ratings

    Billing and invoicing management

    N/A
    0 Ratings
    8.0
    80%
    157 Ratings

    Reporting

    N/A
    0 Ratings
    8.2
    82%
    204 Ratings

    CRM Reporting & Analytics

    Salesforce.org Nonprofit Cloud

    Feature Set Not Supported
    N/A
    8.2

    Zoho CRM

    82%
    Zoho CRM ranks higher in 3/3 features

    Forecasting

    N/A
    0 Ratings
    8.0
    80%
    186 Ratings

    Pipeline visualization

    N/A
    0 Ratings
    8.3
    83%
    199 Ratings

    Customizable reports

    N/A
    0 Ratings
    8.2
    82%
    209 Ratings

    Customization

    Salesforce.org Nonprofit Cloud

    Feature Set Not Supported
    N/A
    8.0

    Zoho CRM

    80%
    Zoho CRM ranks higher in 4/4 features

    Custom fields

    N/A
    0 Ratings
    8.5
    85%
    235 Ratings

    Custom objects

    N/A
    0 Ratings
    8.1
    81%
    185 Ratings

    Scripting environment

    N/A
    0 Ratings
    7.6
    76%
    150 Ratings

    API for custom integration

    N/A
    0 Ratings
    7.8
    78%
    171 Ratings

    Security

    Salesforce.org Nonprofit Cloud

    Feature Set Not Supported
    N/A
    8.7

    Zoho CRM

    87%
    Zoho CRM ranks higher in 2/2 features

    Single sign-on capability

    N/A
    0 Ratings
    8.7
    87%
    197 Ratings

    Role-based user permissions

    N/A
    0 Ratings
    8.8
    88%
    219 Ratings

    Social CRM

    Salesforce.org Nonprofit Cloud

    Feature Set Not Supported
    N/A
    7.9

    Zoho CRM

    79%
    Zoho CRM ranks higher in 2/2 features

    Social data

    N/A
    0 Ratings
    7.9
    79%
    143 Ratings

    Social engagement

    N/A
    0 Ratings
    7.8
    78%
    138 Ratings

    Integrations with 3rd-party Software

    Salesforce.org Nonprofit Cloud

    Feature Set Not Supported
    N/A
    7.7

    Zoho CRM

    77%
    Zoho CRM ranks higher in 2/2 features

    Marketing automation

    N/A
    0 Ratings
    8.0
    80%
    177 Ratings

    Compensation management

    N/A
    0 Ratings
    7.4
    74%
    119 Ratings

    Platform

    Salesforce.org Nonprofit Cloud

    Feature Set Not Supported
    N/A
    7.9

    Zoho CRM

    79%
    Zoho CRM ranks higher in 1/1 features

    Mobile access

    N/A
    0 Ratings
    7.9
    79%
    199 Ratings

    Attribute Ratings

    • Salesforce.org Nonprofit Cloud is rated higher in 3 areas: Likelihood to Recommend, Likelihood to Renew, Support Rating
    • Zoho CRM is rated higher in 1 area: Usability

    Likelihood to Recommend

    8.9

    Salesforce.org Nonprofit Cloud

    89%
    29 Ratings
    8.4

    Zoho CRM

    84%
    266 Ratings

    Likelihood to Renew

    10.0

    Salesforce.org Nonprofit Cloud

    100%
    1 Rating
    8.9

    Zoho CRM

    89%
    33 Ratings

    Usability

    8.0

    Salesforce.org Nonprofit Cloud

    80%
    1 Rating
    8.3

    Zoho CRM

    83%
    178 Ratings

    Availability

    Salesforce.org Nonprofit Cloud

    N/A
    0 Ratings
    8.0

    Zoho CRM

    80%
    4 Ratings

    Performance

    Salesforce.org Nonprofit Cloud

    N/A
    0 Ratings
    6.5

    Zoho CRM

    65%
    4 Ratings

    Support Rating

    8.8

    Salesforce.org Nonprofit Cloud

    88%
    16 Ratings
    8.2

    Zoho CRM

    82%
    76 Ratings

    In-Person Training

    Salesforce.org Nonprofit Cloud

    N/A
    0 Ratings
    7.0

    Zoho CRM

    70%
    2 Ratings

    Online Training

    Salesforce.org Nonprofit Cloud

    N/A
    0 Ratings
    8.5

    Zoho CRM

    85%
    6 Ratings

    Implementation Rating

    Salesforce.org Nonprofit Cloud

    N/A
    0 Ratings
    8.8

    Zoho CRM

    88%
    12 Ratings

    Configurability

    Salesforce.org Nonprofit Cloud

    N/A
    0 Ratings
    8.2

    Zoho CRM

    82%
    115 Ratings

    Contract Terms and Pricing Model

    Salesforce.org Nonprofit Cloud

    N/A
    0 Ratings
    9.4

    Zoho CRM

    94%
    22 Ratings

    Ease of integration

    Salesforce.org Nonprofit Cloud

    N/A
    0 Ratings
    8.0

    Zoho CRM

    80%
    3 Ratings

    Product Scalability

    Salesforce.org Nonprofit Cloud

    N/A
    0 Ratings
    8.5

    Zoho CRM

    85%
    2 Ratings

    Professional Services

    Salesforce.org Nonprofit Cloud

    N/A
    0 Ratings
    8.5

    Zoho CRM

    85%
    7 Ratings

    Vendor post-sale

    Salesforce.org Nonprofit Cloud

    N/A
    0 Ratings
    8.3

    Zoho CRM

    83%
    3 Ratings

    Vendor pre-sale

    Salesforce.org Nonprofit Cloud

    N/A
    0 Ratings
    8.4

    Zoho CRM

    84%
    3 Ratings

    Likelihood to Recommend

    Salesforce

    If you only want to track donations, I'd go with something simpler. If you want to track donations and programs and connections between them, there may be nothing better. If you have no technical abilities and no budget, restricted yourself solely to what it does as described exactly in the manual. If you can't devote about 0.25FTE to the constant maintenance and upgrades, don't go with it.
    Read full review

    Zoho Corporation

    Zoho CRM is one of the most popular on the market. The lowest-tier pricing plans are best for SMBs. Unlike other platforms, the platform helps sales leaders; it has everything you need for selling. It's more enjoyable to sell when you have it that streamlines and simplifies the entire sales process.
    Read full review

    Pros

    Salesforce

    • NPSP is designed to help with donor management.
    • There are free add-ons for volunteer management.
    • There is a new Program Management Module to better manage program participation and attendance.
    • Campaigns help organize and report on marketing efforts though we use a third-party solution to send out marketing materials.
    Read full review

    Zoho Corporation

    • It is pretty easy to use. We don't need to set up formal training sessions for our users which lets us get new users up and running much quicker.
    • Great reporting section, you can extract some really detailed reports of your leads and their status.
    • User access control and 2-factor authentication are really easy to define and set up.
    • Some really great integrations with Zoho products and Gsuite.
    Read full review

    Cons

    Salesforce

    • Learning curve - very powerful, but takes time to learn
    • Batch processing - takes time and advanced skills to reach efficiency for data entry and certain operations which you want to do in batch
    • Mass email is extremely limited - must choose a third party tool which adds complexity and cost to the system
    Read full review

    Zoho Corporation

    • The availability of the case module in all versions. For a small company it is useful but the investment is high.
    • Although web forms are easy to implement, it is not so easy to adapt them to web design.
    • I would like the LinkedIn social network to be included
    Read full review

    Pricing Details

    Salesforce.org Nonprofit Cloud

    Starting Price

    Editions & Modules

    Salesforce.org Nonprofit Cloud editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Zoho CRM

      Starting Price

      $14 per month

      Editions & Modules

      Zoho CRM editions and modules pricing
      EditionModules
      Standard$14.001
      Professional$23.002
      Enterprise$40.003
      Ultimate$52.004
      Plus$57.005

      Footnotes

      1. Per User/Per Month
      2. Per User/Per Month
      3. Per User/Per Month
      4. Per User/Per Month
      5. Per User/Per Month

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      Optional $14.00

      Additional Details

      Pricing Info

      Likelihood to Renew

      Salesforce

      There is really no other tool to compare and especially since Salesforce for Nonprofits is free!!
      Read full review

      Zoho Corporation

      Zoho has been a wonderful tool for us for several years and there is so much more we can do with it. New features are released often which give a team like us the option to further fine tune our business process management techniques. I honestly couldn't imagine running our business not on Zoho.
      Read full review

      Usability

      Salesforce

      I think Salesforce has so much functionality that it makes it difficult in terms of overall usability. Once you can figure it out, it's a 10/10, it's just getting there. If you're willing to do the work to figure it out then you're golden. For what it's worth, I don't know if you're going to find something with this level of functionality that's easier to figure out
      Read full review

      Zoho Corporation

      Compared to our previous CRM, Zoho is a breeze. I can look up customers and reports with no issue. There are times when it may be difficult to find something, but I assume that is because I am not in Zoho every day like the sales team is. It does everything we need very simply, so I would definitely recommend it to others.
      Read full review

      Support Rating

      Salesforce

      I have never had bad conversations with any support people with Salesforce but we also have not used them very much. I put it a little less because we are struggling to switch to lightning (some of our custom features do not migrate well) and it feels like the help and support for a little organization is not incredibly helpful unless we want to spend a lot of money.
      Read full review

      Zoho Corporation

      We did the training and that was a huge waste of money. The information provided was basic and the instructor was sloppy (he even forgot to turn off his mic when he used the restroom - no one should ever hear what we heard). I offered up a 9 because we were able to find what we needed on your website.
      Read full review

      In-Person Training

      Salesforce

      No answers on this topic

      Zoho Corporation

      It was harder to learn when there were mostly real estate users in the room. We are sales solely.
      Read full review

      Online Training

      Salesforce

      No answers on this topic

      Zoho Corporation

      Online training is tough, but Zoho and their partners do a good job of explaining things.
      Read full review

      Implementation Rating

      Salesforce

      No answers on this topic

      Zoho Corporation

      Take it slowly and meet often with your team to solicit their feedback. Listen to what they are saying so that if something is not clear, you can address it before they turn on the CRM. Also, whatever system you were one previously will not match Zoho CRM which is both good and bad. It's good as I know Zoho CRM will be better than whatever you're been using. Bad because it will require change and how you did things in your old CRM may need to be modified a little when using Zoho CRM.
      Read full review

      Alternatives Considered

      Salesforce

      As a cloud native organization with no previous Microsoft infrastructure, Salesforce was a more logical and effective option for us. The suite of products was also far more comprehensive and required less customization. We were able to adopt a "configure not code" approach to our development of systems to support our mission that lowered the cost of upgrades.
      Read full review

      Zoho Corporation

      To be honest, we really like Zoho CRM but Salesforce was really good as well. It was just too big for us. Salesforce had too many options and too much going on. We couldn't get it all going properly and didn't enjoy using it like we do with Zoho. We also didn't get the same warm feeling with Salesforce as we do with Zoho. We have gotten better customer service with Zoho
      Read full review

      Contract Terms and Pricing Model

      Salesforce

      No answers on this topic

      Zoho Corporation

      I think Zoho CRM is priced at a reasonable amount. Simply put, you get what you pay for and Zoho does not disappoint. My organization is comfortable with what we pay and pleased with continually renewing the software. The billing frequency is just right. There are no complaints on our end
      Read full review

      Professional Services

      Salesforce

      No answers on this topic

      Zoho Corporation

      In addition to being a user of Zoho CRM, we are a reseller as well. Often, at times our Partners request for on-boarding the platform configuration for them. During such requirements, we have utilized the Professional services team directly from the Zoho CRM team. Our partner feedback was quite positive, throughout.
      Read full review

      Return on Investment

      Salesforce

      • Salesforce has allowed us to easily track donor communications in one area, which I believe has improved our donor communication overall.
      • Salesforce for Nonprofits has made it easier on my org to track and pull donation-related information and has reduced the amount of time we need to do these regular tasks.
      Read full review

      Zoho Corporation

      • We had Zoho CRM early on when it wasn't quite as robust as it is now, so there have been vast improvements, which also puts us at a disadvantage for falling into old ways of doing things rather than exploring new ways that we always wanted in the beginning.
      • One thing we were able to do is get rid of MailChimp and slowly migrate to Campaigns
      • Eventually I would like to migrate Zoom to Meeting but it's just not quite there yet.
      • Also, I do have to say going just from the CRM to Zoho One was a VAST improvement where many apps were available. At first, I was so disappointed in the CRM but with all the integrations it's been so much better!
      Read full review

      Screenshots

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