Salesforce Service Cloud vs. Serviceware Processes (helpLine)
Salesforce Service Cloud vs. Serviceware Processes (helpLine)
Product | Rating | Most Used By | Product Summary | Starting Price |
---|---|---|---|---|
Salesforce Service Cloud | N/A | Service Cloud is a customer service platform that helps businesses manage and resolve customer inquiries and issues. It provides tools for case management, knowledge base, omni-channel support, automation, and analytics, enabling companies to deliver exceptional customer service experiences. | $25 per month | |
Serviceware Processes (helpLine) | N/A | helpLine was an ITSM solution developed by the European IT service software company of the same name headquartered in Germany, acquired by Serviceware and now representing the central process platform for the Serviceware Enterprise Service Platform, rebranded Serviceware Processes. | N/A |
Salesforce Service Cloud | Serviceware Processes (helpLine) | |||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Editions & Modules |
| No answers on this topic | ||||||||||||||
Offerings |
| |||||||||||||||
Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Salesforce Service Cloud | Serviceware Processes (helpLine) | |
---|---|---|
Top Pros | ||
Top Cons |
|
|
Salesforce Service Cloud | Serviceware Processes (helpLine) | ||||||||||||||||||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Incident and problem management |
| ||||||||||||||||||||||||||||||
Self Help Community |
| ||||||||||||||||||||||||||||||
Multi-Channel Help |
| ||||||||||||||||||||||||||||||
ITSM asset management |
| ||||||||||||||||||||||||||||||
Change management |
|
Salesforce Service Cloud | Serviceware Processes (helpLine) | |
---|---|---|
Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | SAP Service Cloud Score 8.7 out of 10 | Ivanti Neurons for ITSM Score 9.1 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Salesforce Service Cloud | Serviceware Processes (helpLine) | |
---|---|---|
Likelihood to Recommend | 9.0 (74 ratings) | 9.0 (1 ratings) |
Likelihood to Renew | 9.5 (6 ratings) | - (0 ratings) |
Usability | 8.0 (12 ratings) | - (0 ratings) |
Availability | 9.5 (19 ratings) | - (0 ratings) |
Performance | 8.6 (7 ratings) | - (0 ratings) |
Support Rating | 7.0 (20 ratings) | 9.0 (1 ratings) |
Online Training | 9.0 (1 ratings) | - (0 ratings) |
Implementation Rating | 7.0 (1 ratings) | - (0 ratings) |
Salesforce Service Cloud | Serviceware Processes (helpLine) | |
---|---|---|
Likelihood to Recommend | Salesforce | Serviceware |
Pros | Salesforce | Serviceware |
Cons | Salesforce | Serviceware |
Likelihood to Renew | Salesforce | Serviceware No answers on this topic |
Usability | Salesforce | Serviceware No answers on this topic |
Reliability and Availability | Salesforce | Serviceware No answers on this topic |
Performance | Salesforce | Serviceware No answers on this topic |
Support Rating | Salesforce | Serviceware |
Implementation Rating | Salesforce | Serviceware No answers on this topic |
Alternatives Considered | Salesforce | Serviceware |
Return on Investment | Salesforce | Serviceware |
ScreenShots | Salesforce Service Cloud Screenshots |