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Top Rated
641 Ratings
141 Ratings
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Score 6.7 out of 100

SharpSpring from Constant Contact

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Top Rated
641 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8 out of 100

Likelihood to Recommend

Salesforce Social Studio

If you have to manage a great volume of mentions and you don't require a specific model of dashboard, or if you don't have the budget for a AI based platform, this is a very good option that could cover your needs. Also great if you have to manage a great volume of users and projects, to have the flexibility and agility to setup your own monitoring
Anonymous | TrustRadius Reviewer

SharpSpring from Constant Contact

SharpSpring enabled us to have our client partnerships instead of letting HubSpot possess the partnership. This has permitted us a tremendous opportunity to scale our company since we can supply a variety of solutions AND the platform to the client when HubSpot doesn't enable that.
Aline Da Costa | TrustRadius Reviewer

Feature Rating Comparison

Listening/monitoring

Salesforce Social Studio
8.5
SharpSpring from Constant Contact
Boolean keyword searches
Salesforce Social Studio
7.0
SharpSpring from Constant Contact
Filtering out noise/spam
Salesforce Social Studio
7.0
SharpSpring from Constant Contact
Sentiment analysis
Salesforce Social Studio
10.0
SharpSpring from Constant Contact
Broad channel coverage
Salesforce Social Studio
10.0
SharpSpring from Constant Contact

Publishing

Salesforce Social Studio
8.5
SharpSpring from Constant Contact
Content planning and scheduling
Salesforce Social Studio
10.0
SharpSpring from Constant Contact
Audience targeting
Salesforce Social Studio
8.0
SharpSpring from Constant Contact
Content optimization
Salesforce Social Studio
8.0
SharpSpring from Constant Contact
Workflow management
Salesforce Social Studio
8.0
SharpSpring from Constant Contact

Engagement

Salesforce Social Studio
7.6
SharpSpring from Constant Contact
Automated routing and prioritization
Salesforce Social Studio
9.9
SharpSpring from Constant Contact
Customer interaction histories
Salesforce Social Studio
9.9
SharpSpring from Constant Contact
Bulk actions
Salesforce Social Studio
3.1
SharpSpring from Constant Contact

Marketing

Salesforce Social Studio
5.5
SharpSpring from Constant Contact
Lead generation
Salesforce Social Studio
5.0
SharpSpring from Constant Contact
Content marketing
Salesforce Social Studio
5.0
SharpSpring from Constant Contact
Paid media management
Salesforce Social Studio
6.0
SharpSpring from Constant Contact
Campaigns and promotions
Salesforce Social Studio
6.0
SharpSpring from Constant Contact

Channel coverage/integration

Salesforce Social Studio
8.1
SharpSpring from Constant Contact
Twitter
Salesforce Social Studio
9.0
SharpSpring from Constant Contact
Facebook
Salesforce Social Studio
10.0
SharpSpring from Constant Contact
LinkedIn
Salesforce Social Studio
10.0
SharpSpring from Constant Contact
Google+
Salesforce Social Studio
6.8
SharpSpring from Constant Contact
Instagram
Salesforce Social Studio
8.0
SharpSpring from Constant Contact
Pinterest
Salesforce Social Studio
6.5
SharpSpring from Constant Contact
YouTube
Salesforce Social Studio
6.7
SharpSpring from Constant Contact

Reporting/analytics

Salesforce Social Studio
8.6
SharpSpring from Constant Contact
Campaign success analytics
Salesforce Social Studio
8.9
SharpSpring from Constant Contact
Real-time tracking
Salesforce Social Studio
7.0
SharpSpring from Constant Contact
Competitor analysis
Salesforce Social Studio
9.9
SharpSpring from Constant Contact

Account management

Salesforce Social Studio
9.5
SharpSpring from Constant Contact
Role-based user permissions & privileges
Salesforce Social Studio
9.0
SharpSpring from Constant Contact
Mobile access
Salesforce Social Studio
9.9
SharpSpring from Constant Contact

Email & Online Marketing

Salesforce Social Studio
SharpSpring from Constant Contact
7.7
WYSIWYG email editor
Salesforce Social Studio
SharpSpring from Constant Contact
7.1
Dynamic content
Salesforce Social Studio
SharpSpring from Constant Contact
7.6
Ability to test dynamic content
Salesforce Social Studio
SharpSpring from Constant Contact
7.8
Landing pages
Salesforce Social Studio
SharpSpring from Constant Contact
6.9
A/B testing
Salesforce Social Studio
SharpSpring from Constant Contact
8.7
Mobile optimization
Salesforce Social Studio
SharpSpring from Constant Contact
5.9
Email deliverability reporting
Salesforce Social Studio
SharpSpring from Constant Contact
8.1
List management
Salesforce Social Studio
SharpSpring from Constant Contact
8.7
Triggered drip sequences
Salesforce Social Studio
SharpSpring from Constant Contact
8.8

Lead Management

Salesforce Social Studio
SharpSpring from Constant Contact
8.8
Lead nurturing
Salesforce Social Studio
SharpSpring from Constant Contact
8.9
Lead scoring and grading
Salesforce Social Studio
SharpSpring from Constant Contact
8.4
Data quality management
Salesforce Social Studio
SharpSpring from Constant Contact
8.9
Automated sales alerts and tasks
Salesforce Social Studio
SharpSpring from Constant Contact
8.9

Campaign Management

Salesforce Social Studio
SharpSpring from Constant Contact
8.6
Calendaring
Salesforce Social Studio
SharpSpring from Constant Contact
8.6
Event/webinar marketing
Salesforce Social Studio
SharpSpring from Constant Contact
8.5

Social Media Marketing

Salesforce Social Studio
SharpSpring from Constant Contact
6.6
Social sharing and campaigns
Salesforce Social Studio
SharpSpring from Constant Contact
6.3
Social profile integration
Salesforce Social Studio
SharpSpring from Constant Contact
6.8

Reporting & Analytics

Salesforce Social Studio
SharpSpring from Constant Contact
8.1
Dashboards
Salesforce Social Studio
SharpSpring from Constant Contact
7.8
Standard reports
Salesforce Social Studio
SharpSpring from Constant Contact
8.7
Custom reports
Salesforce Social Studio
SharpSpring from Constant Contact
7.8

Platform & Infrastructure

Salesforce Social Studio
SharpSpring from Constant Contact
8.2
API
Salesforce Social Studio
SharpSpring from Constant Contact
8.3
Role-based workflow & approvals
Salesforce Social Studio
SharpSpring from Constant Contact
8.7
Customizability
Salesforce Social Studio
SharpSpring from Constant Contact
7.8
Integration with Salesforce.com
Salesforce Social Studio
SharpSpring from Constant Contact
8.0
Integration with Microsoft Dynamics CRM
Salesforce Social Studio
SharpSpring from Constant Contact
8.3
Integration with SugarCRM
Salesforce Social Studio
SharpSpring from Constant Contact
8.2

Pros

Salesforce Social Studio

  • The amount of the information that radian6 can pull from multiple social platforms is absolutely phenomenal. Its just not only the pull but the way the information can be presented in dashboards was way good. It helped us understand in various aspects of our social presence.
  • Multiple profiles helped us to break down the Big/Huge social buzz cloud to smaller and more manageable pieces. This helped us concentrate on the lows and helped us to plan better on turning them to highs.
  • Radian6 allowed us to follow thru the crowd trends with the latest information presented in a single view. This also helped us to collect the social opinion on the product releases.
  • The ease of use, one need not be an expert to start using this platform. The interface is easily understandable by anyone.
  • A keyword can be edited quickly to tailor the needs and the results were quick.
Mahesh Aluvala | TrustRadius Reviewer

SharpSpring from Constant Contact

  • Marketing Automation - simple to use and effective
  • Sales Pipeline - very customizable for any industry
  • Customer Support - their team is very responsive and knowledgable
  • Email Marketing - Easy to use but powerful segmentation and dynamic content capabilities
  • Dynamic Form Creation - simple to use and very powerful
Tim Hemingway | TrustRadius Reviewer

Cons

Salesforce Social Studio

  • Jack of all trades, master of none: OK so this might sound a bit harsh, but while the tool accomplished three similar functions competently, and all under one bonnet, the fact that none of them are outstanding in functionality and capability in my book that also counts as a weakness, regardless of the fact they are all combined in one software suite. It would seem that Salesforce needs to think more carefully about who the target user audience is here - publishers, sellers and marketers, or insight types who work with the content - it's a bit lacklustre in all three areas
  • Simplicity vs total control: I mentioned previously that it has a very intuitive, accessible and 'simplistic' (in a good way) UI which makes getting to grips with the tool great for early adopters. BUT with this comes the downfall that it is rather simplistic, and the rich functionality that is available in other platforms is just not seen here. For example, the engagement scores for competitor brands (not client / owned brands) are not available, meaning you can't do deeper dive analysis on content performance for rival organizations. The ability to only export content in 90 day chunks is also frustrating
  • For such a large organisation, think about how much support you're going to need from Salesforce. You might have to be prepared to wing it on your own
Jeremy Cowles | TrustRadius Reviewer

SharpSpring from Constant Contact

  • The landing page builder is a bit hard to use. Doesn’t have much flexibility.
  • Sometimes confusing between types of workflows to use. Opportunity versus visual.
  • If you imported contacts that weren’t formatted correctly. It is hard to delete a bull amount. Need to type DELETE for each one manually. No bull options to make changes.
Kaila Troia | TrustRadius Reviewer

Likelihood to Renew

Salesforce Social Studio

Salesforce Social Studio 8.8
Based on 38 answers
I spent a lot of time researching the right platform for me and our organisation (thanks to the other reviews on TrustRadius also). Having used other platforms when I found frustrations getting my everyday work done, I knew exactly what I wanted and this is why I chose Social Studio. While there have been a few hiccups, the quarterly update releases and the outstanding tech support have kept me more than happy.
Nicole Swanson | TrustRadius Reviewer

SharpSpring from Constant Contact

SharpSpring from Constant Contact 7.7
Based on 31 answers
We have been very impressed with all aspects of this software and the potential for it to radically change how we operate is huge! Support has been exceptional and we have discovered many extra uses for the software than originally thought. Not only will it give us benefits for our company's growth, but for our client's growth as well.
David Fox | TrustRadius Reviewer

Usability

Salesforce Social Studio

Salesforce Social Studio 9.0
Based on 9 answers
• Would rate this a 6. The User Interface is pretty intuitive, but the platform was still considered pretty intimidating by our non-technical staff when they first saw it. It took a while to get used to it and feel comfortable. There was quite a lot of setup work in the beginning (for example, we had to build our own reports using a canned report as a template, and this was not simple). Although it took a while to get it setup correctly, it’s quite intuitive once that work has been done.
Anonymous | TrustRadius Reviewer

SharpSpring from Constant Contact

SharpSpring from Constant Contact 8.2
Based on 70 answers
This rating is coming from an administrative perspective. With so many features, workflows, dashboards, and more, there is certainly a lot going on, and even the most savvy software user can get a little overwhelmed when trying to decide how to best implement and utilize the platform to its full potential. That being said, the SharpSpring platform is well-implemented and well-organized, with most solutions being fairly intuitive, once you have a grasp of the software. It is fairly easy to learn, but difficult to master. Just like any powerful platform, however, the complexity is worth it, and once you are comfortable navigating and problem solving within SharpSpring, it becomes a great marketing and sales tool which can do virtually anything you need it to.
Christine Mullins | TrustRadius Reviewer

Reliability and Availability

Salesforce Social Studio

Salesforce Social Studio 9.6
Based on 10 answers
The platform is rarely down
Anonymous | TrustRadius Reviewer

SharpSpring from Constant Contact

SharpSpring from Constant Contact 6.2
Based on 3 answers
No answer on this topic is available.

Performance

Salesforce Social Studio

Salesforce Social Studio 8.4
Based on 10 answers
No issues with performance.
Anonymous | TrustRadius Reviewer

SharpSpring from Constant Contact

SharpSpring from Constant Contact 5.3
Based on 3 answers
No answer on this topic is available.

Support Rating

Salesforce Social Studio

Salesforce Social Studio 9.0
Based on 20 answers
I don't remember having to reach out to support quite often when working with Radian6. However, before I started in that position working with the platform, my manager relayed to me that the customer support for Radian6 and Salesforce overall was quick and efficient, and that they usually got back to him within a day or so
Anonymous | TrustRadius Reviewer

SharpSpring from Constant Contact

SharpSpring from Constant Contact 8.7
Based on 80 answers
The support is great which really helps overcome challenges if you become stuck and the training videos are great too. Same-day replies are great and I even got some help with some CSS code on the chat. Not many organizations would do this or even respond.
Darren Winter, MA | TrustRadius Reviewer

Online Training

Salesforce Social Studio

Salesforce Social Studio 7.6
Based on 6 answers
• We initially received dedicated online training for our team which was delivered by our account rep. This was pretty effective since it happened after our data had been loaded into the system and it had been configured for specific needs our organization. The training was perhaps a bit shallow though, as it was only an hour long. Online videos are available to be taken individually, and these have been useful.
Anonymous | TrustRadius Reviewer

SharpSpring from Constant Contact

SharpSpring from Constant Contact 4.5
Based on 2 answers
No answer on this topic is available.

Implementation Rating

Salesforce Social Studio

Salesforce Social Studio 9.8
Based on 12 answers
Implementation was pretty simple. Just a matter of giving the account rep a list of our search terms and having him set the system up to pull the data we wanted to see. Once this had been done, we tweaked it with his help. Process was pretty smooth, although there was some back and forth until it worked the way we wanted.
Anonymous | TrustRadius Reviewer

SharpSpring from Constant Contact

SharpSpring from Constant Contact 8.0
Based on 14 answers
Overall I would say to be patient and bring everyone who will be touching the platform to the onboarding sessions. The Virtual Classroom lets you onboard as quickly or slowly as you want. Sales, marketing, design, account management, get 'em all in on it. For the most part, they will be happy to use this platform. I recommend getting as many people as possible to see the SharpSpring demo.
Matthew Maginley | TrustRadius Reviewer

Alternatives Considered

Salesforce Social Studio

We do not make the decision for tools in most cases, however Social Studio does out-weigh all other tools on the Social Listening aspect. It is not just key-words the way most tools are. This also allows you to personalize the source, including magazines, forums etc web-wide. It also allows you to narrow down geographical information and languages.
Anonymous | TrustRadius Reviewer

SharpSpring from Constant Contact

We have tested and work with several marketing automation/CRM systems over the course of over 25 years in the B-to-B marketing/advertising business, among them are: HubSpot, Marketo, Pardot, Zoho, Salesforce, and many others. SharpSpring continues to be the gold standard for me in terms of overall value and ease of use.
Dave Strand | TrustRadius Reviewer

Return on Investment

Salesforce Social Studio

  • I would actually say that Radian6 decreased our efficiency as a team because it took so much time and effort to train people on how to use it.
  • Radian6 helped us understand the overall sentiment of our brand. This gave us great insight and helped us structure our online customer service strategy.
Anonymous | TrustRadius Reviewer

SharpSpring from Constant Contact

  • It's had a positive impact on ROI in that it's provided management with visibility into forecasting, making the budgeting process clearer.
  • When new representatives join the company it's easy to get [them] up and running in SharpSpring, minimizing time spent on training.
  • SharpSpring helps our team of reps clearly see the current list of opportunities, and create tasks to make sure we don't miss any follow-ups
Jason Carlage | TrustRadius Reviewer

Screenshots

Pricing Details

Salesforce Social Studio

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Salesforce Social Studio Editions & Modules

Edition
Basic$1,000.001
Pro$4,000.001
Corporate$12,000.001
Enterprise$40,000.001
  1. Per Org Per Month
Additional Pricing Details

SharpSpring from Constant Contact

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

SharpSpring from Constant Contact Editions & Modules

Edition
1,000 Contacts$3991
2,500 Contacts$4991
5,000 Contacts$6991
10,000 Contacts$8991
20,000 Contacts$1,2991
  1. per month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Salesforce Social Studio
9.8
SharpSpring from Constant Contact
8.6

Likelihood to Renew

Salesforce Social Studio
8.8
SharpSpring from Constant Contact
7.7

Usability

Salesforce Social Studio
9.0
SharpSpring from Constant Contact
8.2

Reliability and Availability

Salesforce Social Studio
9.6
SharpSpring from Constant Contact
6.2

Performance

Salesforce Social Studio
8.4
SharpSpring from Constant Contact
5.3

Support Rating

Salesforce Social Studio
9.0
SharpSpring from Constant Contact
8.7

In-Person Training

Salesforce Social Studio
10.0
SharpSpring from Constant Contact

Online Training

Salesforce Social Studio
7.6
SharpSpring from Constant Contact
4.5

Implementation Rating

Salesforce Social Studio
9.8
SharpSpring from Constant Contact
8.0

Scalability

Salesforce Social Studio
SharpSpring from Constant Contact
3.4

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