141 Ratings
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Score 6.7 out of 100
12 Ratings
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Score 10 out of 100

Likelihood to Recommend

Salesforce Social Studio

If you have to manage a great volume of mentions and you don't require a specific model of dashboard, or if you don't have the budget for a AI based platform, this is a very good option that could cover your needs. Also great if you have to manage a great volume of users and projects, to have the flexibility and agility to setup your own monitoring
Anonymous | TrustRadius Reviewer

VMware Socialcast (discontinued)

Socialcast has been a great tool for FactSet. I would recommend it to any firm looking for an easy-to-use tool to centralize communication and collaborate on a global scale.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Listening/monitoring

Salesforce Social Studio
8.5
VMware Socialcast (discontinued)
Boolean keyword searches
Salesforce Social Studio
7.0
VMware Socialcast (discontinued)
Filtering out noise/spam
Salesforce Social Studio
7.0
VMware Socialcast (discontinued)
Sentiment analysis
Salesforce Social Studio
10.0
VMware Socialcast (discontinued)
Broad channel coverage
Salesforce Social Studio
10.0
VMware Socialcast (discontinued)

Publishing

Salesforce Social Studio
8.5
VMware Socialcast (discontinued)
Content planning and scheduling
Salesforce Social Studio
10.0
VMware Socialcast (discontinued)
Audience targeting
Salesforce Social Studio
8.0
VMware Socialcast (discontinued)
Content optimization
Salesforce Social Studio
8.0
VMware Socialcast (discontinued)
Workflow management
Salesforce Social Studio
8.0
VMware Socialcast (discontinued)

Engagement

Salesforce Social Studio
7.6
VMware Socialcast (discontinued)
Automated routing and prioritization
Salesforce Social Studio
9.9
VMware Socialcast (discontinued)
Customer interaction histories
Salesforce Social Studio
9.9
VMware Socialcast (discontinued)
Bulk actions
Salesforce Social Studio
3.1
VMware Socialcast (discontinued)

Marketing

Salesforce Social Studio
5.5
VMware Socialcast (discontinued)
Lead generation
Salesforce Social Studio
5.0
VMware Socialcast (discontinued)
Content marketing
Salesforce Social Studio
5.0
VMware Socialcast (discontinued)
Paid media management
Salesforce Social Studio
6.0
VMware Socialcast (discontinued)
Campaigns and promotions
Salesforce Social Studio
6.0
VMware Socialcast (discontinued)

Channel coverage/integration

Salesforce Social Studio
8.1
VMware Socialcast (discontinued)
Twitter
Salesforce Social Studio
9.0
VMware Socialcast (discontinued)
Facebook
Salesforce Social Studio
10.0
VMware Socialcast (discontinued)
LinkedIn
Salesforce Social Studio
10.0
VMware Socialcast (discontinued)
Google+
Salesforce Social Studio
6.8
VMware Socialcast (discontinued)
Instagram
Salesforce Social Studio
8.0
VMware Socialcast (discontinued)
Pinterest
Salesforce Social Studio
6.5
VMware Socialcast (discontinued)
YouTube
Salesforce Social Studio
6.7
VMware Socialcast (discontinued)

Reporting/analytics

Salesforce Social Studio
8.6
VMware Socialcast (discontinued)
Campaign success analytics
Salesforce Social Studio
8.9
VMware Socialcast (discontinued)
Real-time tracking
Salesforce Social Studio
7.0
VMware Socialcast (discontinued)
Competitor analysis
Salesforce Social Studio
9.9
VMware Socialcast (discontinued)

Account management

Salesforce Social Studio
9.5
VMware Socialcast (discontinued)
Role-based user permissions & privileges
Salesforce Social Studio
9.0
VMware Socialcast (discontinued)
Mobile access
Salesforce Social Studio
9.9
VMware Socialcast (discontinued)

Project Management

Salesforce Social Studio
VMware Socialcast (discontinued)
6.3
Task Management
Salesforce Social Studio
VMware Socialcast (discontinued)
7.7
Gantt Charts
Salesforce Social Studio
VMware Socialcast (discontinued)
7.0
Scheduling
Salesforce Social Studio
VMware Socialcast (discontinued)
6.3
Workflow Automation
Salesforce Social Studio
VMware Socialcast (discontinued)
8.0
Mobile Access
Salesforce Social Studio
VMware Socialcast (discontinued)
3.8
Search
Salesforce Social Studio
VMware Socialcast (discontinued)
8.0
Visual planning tools
Salesforce Social Studio
VMware Socialcast (discontinued)
3.4

Communication

Salesforce Social Studio
VMware Socialcast (discontinued)
7.5
Chat
Salesforce Social Studio
VMware Socialcast (discontinued)
8.7
Notifications
Salesforce Social Studio
VMware Socialcast (discontinued)
8.2
Discussions
Salesforce Social Studio
VMware Socialcast (discontinued)
8.1
Surveys
Salesforce Social Studio
VMware Socialcast (discontinued)
8.7
Internal knowledgebase
Salesforce Social Studio
VMware Socialcast (discontinued)
6.1
Integrates with GoToMeeting
Salesforce Social Studio
VMware Socialcast (discontinued)
5.0
Integrates with Gmail and Google Hangouts
Salesforce Social Studio
VMware Socialcast (discontinued)
7.0
Integrates with Outlook
Salesforce Social Studio
VMware Socialcast (discontinued)
7.9

File Sharing & Management

Salesforce Social Studio
VMware Socialcast (discontinued)
5.7
Versioning
Salesforce Social Studio
VMware Socialcast (discontinued)
2.1
Video files
Salesforce Social Studio
VMware Socialcast (discontinued)
7.2
Audio files
Salesforce Social Studio
VMware Socialcast (discontinued)
7.2
Document collaboration
Salesforce Social Studio
VMware Socialcast (discontinued)
6.7
Access control
Salesforce Social Studio
VMware Socialcast (discontinued)
7.2
Advanced security features
Salesforce Social Studio
VMware Socialcast (discontinued)
5.8
Integrates with Google Drive
Salesforce Social Studio
VMware Socialcast (discontinued)
5.0
Device sync
Salesforce Social Studio
VMware Socialcast (discontinued)
4.0

Pros

Salesforce Social Studio

  • The amount of the information that radian6 can pull from multiple social platforms is absolutely phenomenal. Its just not only the pull but the way the information can be presented in dashboards was way good. It helped us understand in various aspects of our social presence.
  • Multiple profiles helped us to break down the Big/Huge social buzz cloud to smaller and more manageable pieces. This helped us concentrate on the lows and helped us to plan better on turning them to highs.
  • Radian6 allowed us to follow thru the crowd trends with the latest information presented in a single view. This also helped us to collect the social opinion on the product releases.
  • The ease of use, one need not be an expert to start using this platform. The interface is easily understandable by anyone.
  • A keyword can be edited quickly to tailor the needs and the results were quick.
Mahesh Aluvala | TrustRadius Reviewer

VMware Socialcast (discontinued)

  • Socialcast has an exceptional user experience. With very few idiosyncrasies, it works well on every platform I've tried.
  • The platform has such a high level of ease of use, it becomes somewhat addicting.
  • Social analytics are superb.
  • The platform is highly intuitive and requires zero training or coaching in order for network members to become productive with it.
  • It's extremely reliable. Only once in 4 years, was the product not available, and that was only for about a half-hour. In that half-hour, we realized how dependent we were on it. (Very.)
  • The multi-device and deployment options are excellent. On-premise, Private Cloud, and Multi-tenant SaaS all available.
  • The mobile apps for iPhone, tablets, and Android render well with a beautiful UI/UX. The desktop AIR app is equally highly usable.
Susan Scrupski | TrustRadius Reviewer

Cons

Salesforce Social Studio

  • Jack of all trades, master of none: OK so this might sound a bit harsh, but while the tool accomplished three similar functions competently, and all under one bonnet, the fact that none of them are outstanding in functionality and capability in my book that also counts as a weakness, regardless of the fact they are all combined in one software suite. It would seem that Salesforce needs to think more carefully about who the target user audience is here - publishers, sellers and marketers, or insight types who work with the content - it's a bit lacklustre in all three areas
  • Simplicity vs total control: I mentioned previously that it has a very intuitive, accessible and 'simplistic' (in a good way) UI which makes getting to grips with the tool great for early adopters. BUT with this comes the downfall that it is rather simplistic, and the rich functionality that is available in other platforms is just not seen here. For example, the engagement scores for competitor brands (not client / owned brands) are not available, meaning you can't do deeper dive analysis on content performance for rival organizations. The ability to only export content in 90 day chunks is also frustrating
  • For such a large organisation, think about how much support you're going to need from Salesforce. You might have to be prepared to wing it on your own
Jeremy Cowles | TrustRadius Reviewer

VMware Socialcast (discontinued)

  • The software is a little bit pricey because it is charged by user/month and depending on the deployment method.
  • For companies with a lot of workers the price can increase significantly.
  • The mobile app usability and notifications are poor. Need to be improved.
  • If there were more administrative features available the product would be improved
Vinicius Lima | TrustRadius Reviewer

Likelihood to Renew

Salesforce Social Studio

Salesforce Social Studio 8.8
Based on 38 answers
I spent a lot of time researching the right platform for me and our organisation (thanks to the other reviews on TrustRadius also). Having used other platforms when I found frustrations getting my everyday work done, I knew exactly what I wanted and this is why I chose Social Studio. While there have been a few hiccups, the quarterly update releases and the outstanding tech support have kept me more than happy.
Nicole Swanson | TrustRadius Reviewer

VMware Socialcast (discontinued)

VMware Socialcast (discontinued) 9.1
Based on 2 answers
Beyond the value FactSet derives from using the platform, Socialcast (the firm) has been a good partner to FactSet. We've experienced very little downtime with the service and they have been responsive and fair with enhancement requests and questions
Anonymous | TrustRadius Reviewer

Usability

Salesforce Social Studio

Salesforce Social Studio 9.0
Based on 9 answers
• Would rate this a 6. The User Interface is pretty intuitive, but the platform was still considered pretty intimidating by our non-technical staff when they first saw it. It took a while to get used to it and feel comfortable. There was quite a lot of setup work in the beginning (for example, we had to build our own reports using a canned report as a template, and this was not simple). Although it took a while to get it setup correctly, it’s quite intuitive once that work has been done.
Anonymous | TrustRadius Reviewer

VMware Socialcast (discontinued)

VMware Socialcast (discontinued) 9.0
Based on 1 answer
The UX is its best feature
Susan Scrupski | TrustRadius Reviewer

Reliability and Availability

Salesforce Social Studio

Salesforce Social Studio 9.6
Based on 10 answers
The platform is rarely down
Anonymous | TrustRadius Reviewer

VMware Socialcast (discontinued)

No score
No answers yet
No answers on this topic

Performance

Salesforce Social Studio

Salesforce Social Studio 8.4
Based on 10 answers
No issues with performance.
Anonymous | TrustRadius Reviewer

VMware Socialcast (discontinued)

No score
No answers yet
No answers on this topic

Support Rating

Salesforce Social Studio

Salesforce Social Studio 9.0
Based on 20 answers
I don't remember having to reach out to support quite often when working with Radian6. However, before I started in that position working with the platform, my manager relayed to me that the customer support for Radian6 and Salesforce overall was quick and efficient, and that they usually got back to him within a day or so
Anonymous | TrustRadius Reviewer

VMware Socialcast (discontinued)

VMware Socialcast (discontinued) 9.0
Based on 2 answers
Excellent support; of course not perfect. :-)
Susan Scrupski | TrustRadius Reviewer

Online Training

Salesforce Social Studio

Salesforce Social Studio 7.6
Based on 6 answers
• We initially received dedicated online training for our team which was delivered by our account rep. This was pretty effective since it happened after our data had been loaded into the system and it had been configured for specific needs our organization. The training was perhaps a bit shallow though, as it was only an hour long. Online videos are available to be taken individually, and these have been useful.
Anonymous | TrustRadius Reviewer

VMware Socialcast (discontinued)

No score
No answers yet
No answers on this topic

Implementation Rating

Salesforce Social Studio

Salesforce Social Studio 9.8
Based on 12 answers
Implementation was pretty simple. Just a matter of giving the account rep a list of our search terms and having him set the system up to pull the data we wanted to see. Once this had been done, we tweaked it with his help. Process was pretty smooth, although there was some back and forth until it worked the way we wanted.
Anonymous | TrustRadius Reviewer

VMware Socialcast (discontinued)

No score
No answers yet
Not applicable, as it is a SaaS platform with minimal implementation
Susan Scrupski | TrustRadius Reviewer

Alternatives Considered

Salesforce Social Studio

We do not make the decision for tools in most cases, however Social Studio does out-weigh all other tools on the Social Listening aspect. It is not just key-words the way most tools are. This also allows you to personalize the source, including magazines, forums etc web-wide. It also allows you to narrow down geographical information and languages.
Anonymous | TrustRadius Reviewer

VMware Socialcast (discontinued)

Socialcast is great for collaboration & light project management, but anything complex doesn't work well.

Using it as an email notification curator works nice for us.
Richard Bird | TrustRadius Reviewer

Return on Investment

Salesforce Social Studio

  • I would actually say that Radian6 decreased our efficiency as a team because it took so much time and effort to train people on how to use it.
  • Radian6 helped us understand the overall sentiment of our brand. This gave us great insight and helped us structure our online customer service strategy.
Anonymous | TrustRadius Reviewer

VMware Socialcast (discontinued)

  • Definitely more organized project management and team collaboration.
  • Efficiency in carrying out tasks.
  • Creates a spirit of collaboration and friendliness among colleagues.
Elizabeth Gonzalez | TrustRadius Reviewer

Pricing Details

Salesforce Social Studio

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Salesforce Social Studio Editions & Modules

Edition
Basic$1,000.001
Pro$4,000.001
Corporate$12,000.001
Enterprise$40,000.001
  1. Per Org Per Month
Additional Pricing Details

VMware Socialcast (discontinued)

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

VMware Socialcast (discontinued) Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Salesforce Social Studio
9.8
VMware Socialcast (discontinued)
7.7

Likelihood to Renew

Salesforce Social Studio
8.8
VMware Socialcast (discontinued)
9.1

Usability

Salesforce Social Studio
9.0
VMware Socialcast (discontinued)
9.0

Reliability and Availability

Salesforce Social Studio
9.6
VMware Socialcast (discontinued)

Performance

Salesforce Social Studio
8.4
VMware Socialcast (discontinued)

Support Rating

Salesforce Social Studio
9.0
VMware Socialcast (discontinued)
9.0

In-Person Training

Salesforce Social Studio
10.0
VMware Socialcast (discontinued)

Online Training

Salesforce Social Studio
7.6
VMware Socialcast (discontinued)

Implementation Rating

Salesforce Social Studio
9.8
VMware Socialcast (discontinued)

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