Salesforce Starter vs. SAP Sales Cloud

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Salesforce Starter
Score 8.2 out of 10
Small Businesses (1-50 employees)
Salesforce Starter (formerly Salesforce Essentials) is a small business CRM that replaces the former SalesforceIQ product. It is priced at $35 per user, on a monthly basis, or at $25 per month for if billed annually ($300) and can be tried free for 14 days on a trial.
$35
per month per user
SAP Sales Cloud
Score 8.2 out of 10
N/A
SAP Sales Cloud (formerly SAP Cloud for Sales) is a cloud sales application with sales automation, enterprise resource planning (ERP) integration, and collaboration capabilities.N/A
Pricing
Salesforce StarterSAP Sales Cloud
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Salesforce StarterSAP Sales Cloud
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Salesforce StarterSAP Sales Cloud
Considered Both Products
Salesforce Starter

No answer on this topic

SAP Sales Cloud
Chose SAP Sales Cloud
Since the business model was complex, it was easy to single out the products that missed any of the critical feature or extent of the customization of the need for the industry we work in and is implementing internally. The other product lagged behind the scalability to which …
Top Pros
Top Cons
Features
Salesforce StarterSAP Sales Cloud
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
Salesforce Starter
9.1
3 Ratings
17% above category average
SAP Sales Cloud
8.0
101 Ratings
4% above category average
Customer data management / contact management10.03 Ratings8.499 Ratings
Territory management8.03 Ratings8.187 Ratings
Opportunity management10.03 Ratings8.695 Ratings
Integration with email client (e.g., Outlook or Gmail)10.03 Ratings8.192 Ratings
Quote & order management8.02 Ratings7.991 Ratings
Interaction tracking8.03 Ratings8.394 Ratings
Channel / partner relationship management10.02 Ratings6.892 Ratings
Workflow management00 Ratings8.299 Ratings
Contract management00 Ratings7.494 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
Salesforce Starter
7.0
3 Ratings
7% below category average
SAP Sales Cloud
7.5
89 Ratings
1% below category average
Lead management7.03 Ratings7.388 Ratings
Email marketing00 Ratings7.878 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
Salesforce Starter
9.0
2 Ratings
17% above category average
SAP Sales Cloud
7.3
95 Ratings
4% below category average
Task management10.02 Ratings7.791 Ratings
Billing and invoicing management7.02 Ratings6.978 Ratings
Reporting10.02 Ratings7.386 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
Salesforce Starter
10.0
2 Ratings
27% above category average
SAP Sales Cloud
7.4
95 Ratings
3% below category average
Forecasting10.02 Ratings7.488 Ratings
Pipeline visualization10.02 Ratings6.989 Ratings
Customizable reports10.02 Ratings8.092 Ratings
Customization
Comparison of Customization features of Product A and Product B
Salesforce Starter
10.0
3 Ratings
28% above category average
SAP Sales Cloud
7.6
92 Ratings
0% above category average
Custom fields10.03 Ratings7.992 Ratings
Custom objects10.02 Ratings7.489 Ratings
Scripting environment10.02 Ratings7.980 Ratings
API for custom integration10.02 Ratings7.483 Ratings
Security
Comparison of Security features of Product A and Product B
Salesforce Starter
10.0
3 Ratings
18% above category average
SAP Sales Cloud
8.6
96 Ratings
3% above category average
Single sign-on capability10.03 Ratings9.092 Ratings
Role-based user permissions10.03 Ratings8.290 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
Salesforce Starter
5.0
2 Ratings
37% below category average
SAP Sales Cloud
7.5
67 Ratings
4% above category average
Social engagement5.02 Ratings6.965 Ratings
Social data00 Ratings8.067 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
Salesforce Starter
5.0
2 Ratings
35% below category average
SAP Sales Cloud
8.1
82 Ratings
13% above category average
Marketing automation6.02 Ratings8.078 Ratings
Compensation management4.02 Ratings8.366 Ratings
Platform
Comparison of Platform features of Product A and Product B
Salesforce Starter
10.0
3 Ratings
29% above category average
SAP Sales Cloud
8.1
82 Ratings
8% above category average
Mobile access10.03 Ratings8.182 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
Salesforce Starter
-
Ratings
SAP Sales Cloud
7.4
85 Ratings
1% below category average
Case management00 Ratings6.482 Ratings
Call center management00 Ratings7.877 Ratings
Help desk management00 Ratings7.978 Ratings
Best Alternatives
Salesforce StarterSAP Sales Cloud
Small Businesses
Salesmate
Salesmate
Score 9.8 out of 10
Salesmate
Salesmate
Score 9.8 out of 10
Medium-sized Companies
Creatio
Creatio
Score 9.1 out of 10
Creatio
Creatio
Score 9.1 out of 10
Enterprises
Creatio
Creatio
Score 9.1 out of 10
Creatio
Creatio
Score 9.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Salesforce StarterSAP Sales Cloud
Likelihood to Recommend
10.0
(3 ratings)
8.5
(112 ratings)
Likelihood to Renew
-
(0 ratings)
9.0
(7 ratings)
Usability
-
(0 ratings)
6.8
(7 ratings)
Availability
-
(0 ratings)
8.0
(1 ratings)
Performance
-
(0 ratings)
8.0
(1 ratings)
Support Rating
-
(0 ratings)
8.8
(10 ratings)
Online Training
-
(0 ratings)
7.0
(2 ratings)
Implementation Rating
-
(0 ratings)
8.0
(1 ratings)
Product Scalability
-
(0 ratings)
8.3
(72 ratings)
User Testimonials
Salesforce StarterSAP Sales Cloud
Likelihood to Recommend
Salesforce
If you own a business that has complex selling processes or requires integrations with 3rd party tools/systems, you should look at Professional, Enterprise, or Unlimited editions. Salesforce operates very well across pretty much every industry, but not all sales, marketing, and operational processes are created equal. If your marketing process requires a long list of sendable contacts then I would recommend adding on Pardot or Hubspot. Always start small and scale up, to avoid boxing yourself in down the road.
Read full review
SAP
SAP Sales CLoud is not useful in cases where it needs zero downtime upgrades or new monthly releases or micro frontends.Although it is great for any cloud deployments, provides a unified view for the customers. Helps in AI insights recommendations and analytics. It is also optimised for mobile . It is robust and a highly scalable cloud plaform
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Pros
Salesforce
  • Tracking phone calls is extremely easy when using the app on the iphone. After a phone call is complete it prompts the user to enter in call details.
  • SalesforceIQ also automatically logs emails for us. This has saved us time from entering in information manually.
  • SalesforceIQ was easy to set up and allowed us customization for fields that were relevant to our business.
Read full review
SAP
  • Help sales teams decide based on relevant data
  • Provide a framework to guide sales teams on activities such as status updates, customer success, sales qualification, etc
  • Reduce manual work by predictive analysis, that is, by understanding when a template can be helpful, updating a manager on a finished task, etc
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Cons
Salesforce
  • Price point for smaller startups. Not budget friendly.
Read full review
SAP
  • One area of concern is the many data silos that are present within SAP sales cloud
  • While creating filters for accessing sales lead reports, the accuracy is missing sometimes.
  • The product is quite vast and a lot more learning material and knowledge base documents are required.
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Likelihood to Renew
Salesforce
No answers on this topic
SAP
SAP sales enables organizations to manage their sales activities, such as inquiries, quotations, orders, deliveries, billing, and payments. Also integrates with other SAP modules, such as finance, logistics, and marketing, to provide a comprehensive solution for managing the entire sales cycle. thats makes SAP a good choice
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Usability
Salesforce
No answers on this topic
SAP
In short, SAP CRM is a complete service that will help improve marketing strategy and productivity. It covers various topics, from big data analytics to resource management and housing sales data. SAP CRM has a long list of features and can do them all.
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Reliability and Availability
Salesforce
No answers on this topic
SAP
Product was mostly available. A couple accessibility issues did exist when sending API calls, and there was either no response, or a delayed response.
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Support Rating
Salesforce
No answers on this topic
SAP
SAP's customer service is quick and efficient, with a response time of fewer than some minutes. In either case, you'll get instant help from the vendor or online forums. In addition, the vendor provides excellent global support for this tool. Like Salesforce, SugarCRM, etc., it's probably fine as a standalone CRM option.
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Online Training
Salesforce
No answers on this topic
SAP
Training was mostly completed over a couple conference calls, and reading the API documentation. Our developers were able to implement quickly after reading the documentation.
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Implementation Rating
Salesforce
No answers on this topic
SAP
The API documentation is good. Development team was able to implement in under two weeks, and normally we were told it was a 12-14 week process.
Read full review
Alternatives Considered
Salesforce
Salesforce Starter is exactly what it says. It's specific to getting a small business up and running effectively, without unnecessary development or internal overhead required. It doesn't allow for a ton of customization, but it provides more than most other providers across sales, service, and integration/automating business processes. Some tools are more specific to organizations that want to focus on a specific area to grow or manage their business. That's where the other package types and integrations with specific tools come in
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SAP
We went with SAP Sales Cloud over Oracle Sales Cloud because it just clicks better with our way of doing things. SAP is like the superhero of sales software – it plays super well with all our other systems, grows with us as we get bigger, and gives us really smart insights into our sales. Plus, it's easy for our team to use, and we can tweak it to fit exactly how we work. While Oracle is good, SAP is like the perfect fit for our sales superhero team.
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Scalability
Salesforce
No answers on this topic
SAP
As a cloud-based solution, SAP Sales Cloud provides the flexibility to scale resources based on demand. Organizations can easily adjust their usage and storage requirements without the need for significant infrastructure changes. SAP Sales Cloud is designed to integrate seamlessly with other SAP solutions, such as ERP systems and marketing automation tools. This integration ensures a cohesive ecosystem across various business functions, contributing to overall scalability.
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Return on Investment
Salesforce
  • We have noticed since we have started using SalesforceIQ to communicate items on customer account notes we have freed up hours of phone time between employees allowing us to better answer customer phone calls. This is especially true in our parts department where we have inside and outside sales.
  • We tied in use of Salesforce to our bonus structure to encourage employees to use the software. It is the direction our business is going and we needed everyone to participate to make it work. The newer the employee the better they are about logging information and visits.
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SAP
  • Positive Impact: SAP Sales Cloud can lead to increased sales efficiency by automating manual tasks, streamlining workflows, and providing real-time access to customer data. This can result in sales teams spending more time on revenue-generating activities.
  • Negative Impact: The initial costs associated with implementing SAP Sales Cloud, including licensing, customization, and training, can be significant. If not managed properly, this may impact the short-term financials and the expected payback period.
  • Negative Impact: The comprehensive features of SAP Sales Cloud might result in a steeper learning curve for users. If not addressed through adequate training and change management, this complexity can temporarily impact productivity.
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ScreenShots

Salesforce Starter Screenshots

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