Saleshandy vs. SharperAx

My first time contacting SalesHandy the person in live chat answered all of my questions and understood me. I was very happy. The second time the person didn't understand me at all. That's when I became aware this wasn't an American company. I asked for the same person I got the first time and we started e-mailing, but he clearly didn't read what I wrote on two occasions, so he wasn't addressing my questions. This started to waste my time and frustrate me. Then the e-mails stopped coming and I had to keep e-mailing again trying to get a response, until they finally stopped altogether. I was literally just about to sign up for a paid account when this all happened. I told them I was going to go to their competition, and they didn't care, they just ignored me.

SharperAx is great for a larger, distributed sales team with lots of messaging and content. It does not seem as appropriate for a commodity product which is mostly price driven.

Incentivized

• The email drip campaign execution is simple to use and allows emails to be sent in 60-90seconds intervals which is very important when sending a big number of emails.
• They have a very easy to understand customization fields that allow the user to view each individual email before sending to check for any potential errors.
• Good integration of templates into the campaign set-up field with just a few clicks. Don't need to copy and paste.

Incentivized

• Creating a curriculum for training
• Feedback from managers to reps on their recordings which forces an interactive learning versus just watching videos
• Crowdsourcing of best videos through the creation by the team and promotion of best videos.

Incentivized

• I am missing SalesHandy's integration with Box. Screen sharing and live presentation process can be made easier.

• SFDC integration could be tighter.
• Better ratings on videos to allow more crowdsourcing.

Incentivized

I assume (I still can't be 100% sure) that if they had cared about my business, it would have worked for what I needed it to do, which was track open e-mails and clicked links.

Due to me using the software for very long and their terrible customer service, this is why I rated them low. I did notice that when sending e-mails it does take a while for the e-mail to go through, but then the e-mail hits the inbox very quickly. Also, their site and live chat did have problems. I mentioned this to them and they eventually fixed the live chat, but then they ignored the site issues I had which is when I opened two tabs, one tab would show one thing, and the other tab an entirely different thing within my account. It was very confusing and wasted my time trying to figure out if what I had done actually saved.

I'm now searching for an alternative to SalesHandy

None. I have not seen anything like it.

Incentivized

• Lead generation increased
• Sales Engagement saves a lot time

• All positive. Sales team ramps faster, resulting in quicker time to revenue for a sales rep.
• New messaging training is faster resulting in more effective sales.

Incentivized