<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
21 Ratings

SALESmanago CDP & Marketing Automation

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
21 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9.3 out of 100
48 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.1 out of 100

Likelihood to Recommend

SALESmanago CDP & Marketing Automation

If you have an online shop you work with clients so you need a tool to help you built an effective relationship with them. SALESmanago is more than a tool. It is a system with all sorts of tools which are well fitted to different areas of business activity that increase the number of your clients and finally your income.
Anonymous | TrustRadius Reviewer

Sprinklr Modern Care

Sprinklr Modern Care is great when paired with a chatbot or with larger, more complex teams that have varied skill sets or languages. It is also great for smaller, niche focus teams as it provides the majority of what all organizations will require from routing, to case assignment to governance and reporting
Gregory Hounslow | TrustRadius Reviewer

Feature Rating Comparison

Email & Online Marketing

SALESmanago CDP & Marketing Automation
8.6
Sprinklr Modern Care
WYSIWYG email editor
SALESmanago CDP & Marketing Automation
8.7
Sprinklr Modern Care
Dynamic content
SALESmanago CDP & Marketing Automation
8.7
Sprinklr Modern Care
Ability to test dynamic content
SALESmanago CDP & Marketing Automation
9.0
Sprinklr Modern Care
Landing pages
SALESmanago CDP & Marketing Automation
7.5
Sprinklr Modern Care
A/B testing
SALESmanago CDP & Marketing Automation
8.5
Sprinklr Modern Care
Mobile optimization
SALESmanago CDP & Marketing Automation
7.9
Sprinklr Modern Care
Email deliverability reporting
SALESmanago CDP & Marketing Automation
9.5
Sprinklr Modern Care
List management
SALESmanago CDP & Marketing Automation
9.5
Sprinklr Modern Care
Triggered drip sequences
SALESmanago CDP & Marketing Automation
8.5
Sprinklr Modern Care

Lead Management

SALESmanago CDP & Marketing Automation
7.7
Sprinklr Modern Care
Lead nurturing
SALESmanago CDP & Marketing Automation
8.1
Sprinklr Modern Care
Lead scoring and grading
SALESmanago CDP & Marketing Automation
8.1
Sprinklr Modern Care
Data quality management
SALESmanago CDP & Marketing Automation
7.1
Sprinklr Modern Care
Automated sales alerts and tasks
SALESmanago CDP & Marketing Automation
7.5
Sprinklr Modern Care

Campaign Management

SALESmanago CDP & Marketing Automation
7.5
Sprinklr Modern Care
Calendaring
SALESmanago CDP & Marketing Automation
7.9
Sprinklr Modern Care
Event/webinar marketing
SALESmanago CDP & Marketing Automation
7.1
Sprinklr Modern Care

Social Media Marketing

SALESmanago CDP & Marketing Automation
7.6
Sprinklr Modern Care
Social sharing and campaigns
SALESmanago CDP & Marketing Automation
7.6
Sprinklr Modern Care
Social profile integration
SALESmanago CDP & Marketing Automation
7.6
Sprinklr Modern Care

Reporting & Analytics

SALESmanago CDP & Marketing Automation
8.4
Sprinklr Modern Care
Dashboards
SALESmanago CDP & Marketing Automation
8.7
Sprinklr Modern Care
Standard reports
SALESmanago CDP & Marketing Automation
8.7
Sprinklr Modern Care
Custom reports
SALESmanago CDP & Marketing Automation
7.9
Sprinklr Modern Care

Platform & Infrastructure

SALESmanago CDP & Marketing Automation
8.7
Sprinklr Modern Care
API
SALESmanago CDP & Marketing Automation
8.1
Sprinklr Modern Care
Role-based workflow & approvals
SALESmanago CDP & Marketing Automation
8.0
Sprinklr Modern Care
Customizability
SALESmanago CDP & Marketing Automation
7.4
Sprinklr Modern Care
Integration with Salesforce.com
SALESmanago CDP & Marketing Automation
8.9
Sprinklr Modern Care
Integration with Microsoft Dynamics CRM
SALESmanago CDP & Marketing Automation
10.0
Sprinklr Modern Care
Integration with SugarCRM
SALESmanago CDP & Marketing Automation
10.0
Sprinklr Modern Care

Pros

SALESmanago CDP & Marketing Automation

  • The solution is easy to use, once you learn it. Given that the marketing automation software is very complex, they managed to create a user-friendly interface, easy to use even without programming knowledge.
  • Educates users and customers - It is impressive how many resources SALESmanago invested in educating customers. We are talking about video tutorials, webinars every Tuesday, Wednesday and Thursday, blog articles, infographics, free eBooks, Marketing Automation Day, events etc.
  • Multiple tools integrated into one - it's a habit that you find all the information and tools you need in one place. There are other solutions on the market, but SALESmanago is among the only ones that provides an overview
  • 30 day free trial - the advantage is that you do not have to pay first to use the solution. In the 30 day trial you have the opportunity to discover all the secrets of this tool and see if it fits to your business.
daraban cosmin | TrustRadius Reviewer

Sprinklr Modern Care

  • Merge topics: I work for a TV show website and TV fans often write in asking the same questions (ie: How do I watch a show? Has ____ been canceled? etc). The ability to merge duplicate questions to one master FAQ topic allows managers to keep our community organized, keep track of how many people have the same question, and save time that would otherwise be spent replying to each person individually.
  • Multiple management seats/levels: Sprinklr Modern Care allows managers to delegate community management tasks to interns and moderators by giving them access to certain features of our forum without giving them "full control" of our account.
  • Official responses: We're able to make sure our employee responses don't get lost in the shuffle of busy conversation on our forums by marking certain responses as "official." This adds a special badge to important replies and pins them to the top, so users can more easily access the most relevant/accurate response to the issue they're reporting or question they're asking.
  • Easy moderator sorting/view: The manager console allows community managers to customize the way they view the forum, and therefore more easily spot high-priority items. Sort by post date, number of replies on a topic, or filter posts to view topics that have not yet been addressed by an employee to make sure nothing slips through the cracks.
Alexandra Gambardella | TrustRadius Reviewer

Cons

SALESmanago CDP & Marketing Automation

  • Their expansion into the US has not been very successful, and if you are a West Coast customer want training, be prepared to get up at 4 a.m.
  • While their functionality is comparable to competing products there is nothing particularly unique to what they offer
  • Their instructional literature was obviously not produced by people for who English is a first language and they are not particularly English proficient.
Lou Covey | TrustRadius Reviewer

Sprinklr Modern Care

  • I find it difficult to dive into analytics for each social post. The reporting tool gives me an overview of the channels but I would love to look at a breakdown of each post performance.
  • You currently can't add closed caption subtitles to videos uploaded through Sprinklr so this results in having to revert to the native platform.
  • I would love to be able to set up a newsfeed that includes posts from a number of our partner accounts, so I can keep up to date with what they're posting.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

SALESmanago CDP & Marketing Automation

No score
No answers yet
No answers on this topic

Sprinklr Modern Care

Sprinklr Modern Care 7.5
Based on 7 answers
The biggest reason we renewed, and kept up with Sprinklr Modern Care is because it is an active community and there is customer buy-in already. They continue to update and improve the product, but more importantly, the customers are using it. It's easy to switch products when it's not an active component in your daily structure, but switching and migrating the data or providing alternatives becomes difficult when customers have grown accustomed to a specific experience. As long as they continue to improve the available features and the community stays active, renewed use will continue.
Daved Artemik | TrustRadius Reviewer

Usability

SALESmanago CDP & Marketing Automation

No score
No answers yet
No answers on this topic

Sprinklr Modern Care

Sprinklr Modern Care 8.0
Based on 3 answers
I've spent year designing products so I'm a tough judge when it comes to other solutions. It's clear that Sprinklr Modern Care was designed for the average online consumer with a very user friendly interface. They have made improvements to the admin tools to make that area of the product easier to use as well.
Steve MacLaughlin | TrustRadius Reviewer

Reliability and Availability

SALESmanago CDP & Marketing Automation

No score
No answers yet
No answers on this topic

Sprinklr Modern Care

Sprinklr Modern Care 9.9
Based on 6 answers
No issues with system availability. They manage updates in off-peak hours and I usually don't notice the changes until I log into the system the next day.
Steve MacLaughlin | TrustRadius Reviewer

Performance

SALESmanago CDP & Marketing Automation

No score
No answers yet
No answers on this topic

Sprinklr Modern Care

Sprinklr Modern Care 9.9
Based on 6 answers
Performance is great and is not negatively effecting our processes. We have to make sure it doesn't effect out load times. Not currently seeing any issues with widgets affecting page load times.
Anonymous | TrustRadius Reviewer

Support Rating

SALESmanago CDP & Marketing Automation

No score
No answers yet
No answers on this topic

Sprinklr Modern Care

Sprinklr Modern Care 7.0
Based on 19 answers
I know the Sprinklr conference calls have been helpful, but sometimes submitting a ticket can be a little daunting. In the past, we've included information in screenshots that are then asked for by a member of the support staff. The turnaround time has been between 3 days, which isn't horrible.
Anonymous | TrustRadius Reviewer

In-Person Training

SALESmanago CDP & Marketing Automation

No score
No answers yet
No answers on this topic

Sprinklr Modern Care

Sprinklr Modern Care 10.0
Based on 1 answer
Our customer support team went through in-person training. I am not unable to rate.
Anonymous | TrustRadius Reviewer

Implementation Rating

SALESmanago CDP & Marketing Automation

No score
No answers yet
No answers on this topic

Sprinklr Modern Care

Sprinklr Modern Care 9.0
Based on 4 answers
Basic setup took me less than 30 minutes. This includes initial configuration, putting in the initial content, and getting the look-and-feel customized. The domain routing took the normal lag time any other website or blogging service. The really important thing was to get the user accounts setup and begin seeding the system with content before a public launch.
Steve MacLaughlin | TrustRadius Reviewer

Alternatives Considered

SALESmanago CDP & Marketing Automation

In my opinion, SALESmanago is a system that gathers plenty of important tools in one ecosystem and it does it mostly smoothly.All the tools on SALESmanago seem to be well connected between each other. This system was chosen by my predecessors and specific details about decision making is not known to me.
Anonymous | TrustRadius Reviewer

Sprinklr Modern Care

Many tools are the same, but the one where I noticed the biggest difference was between Brandwatch and Sprinklr when it comes to social listening. Brand watch has a good and more affordable social listening platform, but it is not as easy to use and requires the client to code keywords versus have user-friendly logic that can be quickly applied to social listening queries.
Anonymous | TrustRadius Reviewer

Return on Investment

SALESmanago CDP & Marketing Automation

  • Just cart recovery boosts turnover a lot.
  • 1-1 newsletter with dynamic content is great way to deliver intelligent email marketing.
  • If you make a long term contract there is a big discount.
David Vopelka | TrustRadius Reviewer

Sprinklr Modern Care

  • Improved self-support. Many customers are able to find answers to their questions without even posting to our community
  • Excellent peer support. Our customers excel at helping each other. We are lucky to have community members who are experts at our product and many of them are generous with their time and assist newcomers before our community managers are able to!
Laura Thomas | TrustRadius Reviewer

Screenshots

Sprinklr Modern Care

Pricing Details

SALESmanago CDP & Marketing Automation

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
222 USD

Sprinklr Modern Care

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

SALESmanago CDP & Marketing Automation
9.5
Sprinklr Modern Care
8.2

Likelihood to Renew

SALESmanago CDP & Marketing Automation
Sprinklr Modern Care
7.5

Usability

SALESmanago CDP & Marketing Automation
Sprinklr Modern Care
8.0

Reliability and Availability

SALESmanago CDP & Marketing Automation
Sprinklr Modern Care
9.9

Performance

SALESmanago CDP & Marketing Automation
Sprinklr Modern Care
9.9

Support Rating

SALESmanago CDP & Marketing Automation
Sprinklr Modern Care
7.0

In-Person Training

SALESmanago CDP & Marketing Automation
Sprinklr Modern Care
10.0

Implementation Rating

SALESmanago CDP & Marketing Automation
Sprinklr Modern Care
9.0

Add comparison