What users are saying about
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21 Ratings
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45 Ratings

SALESmanago CDP & Marketing Automation

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21 Ratings
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Score 9.3 out of 100

WalkMe

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45 Ratings
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Score 7.8 out of 100

Likelihood to Recommend

SALESmanago CDP & Marketing Automation

If you have an online shop you work with clients so you need a tool to help you built an effective relationship with them. SALESmanago is more than a tool. It is a system with all sorts of tools which are well fitted to different areas of business activity that increase the number of your clients and finally your income.
Anonymous | TrustRadius Reviewer

WalkMe

WalkMe is well suited to large enterprises that have a customer-facing web presence and are looking to offload some of the general customer service calls to an ai-driven, automated remediation platform. WalkMe would not be useful for smaller companies or ones that don't have an interactive external-facing web site.
Mark McCully | TrustRadius Reviewer

Feature Rating Comparison

Email & Online Marketing

SALESmanago CDP & Marketing Automation
8.6
WalkMe
WYSIWYG email editor
SALESmanago CDP & Marketing Automation
8.7
WalkMe
Dynamic content
SALESmanago CDP & Marketing Automation
8.7
WalkMe
Ability to test dynamic content
SALESmanago CDP & Marketing Automation
9.0
WalkMe
Landing pages
SALESmanago CDP & Marketing Automation
7.5
WalkMe
A/B testing
SALESmanago CDP & Marketing Automation
8.5
WalkMe
Mobile optimization
SALESmanago CDP & Marketing Automation
7.9
WalkMe
Email deliverability reporting
SALESmanago CDP & Marketing Automation
9.5
WalkMe
List management
SALESmanago CDP & Marketing Automation
9.5
WalkMe
Triggered drip sequences
SALESmanago CDP & Marketing Automation
8.5
WalkMe

Lead Management

SALESmanago CDP & Marketing Automation
7.7
WalkMe
Lead nurturing
SALESmanago CDP & Marketing Automation
8.1
WalkMe
Lead scoring and grading
SALESmanago CDP & Marketing Automation
8.1
WalkMe
Data quality management
SALESmanago CDP & Marketing Automation
7.1
WalkMe
Automated sales alerts and tasks
SALESmanago CDP & Marketing Automation
7.5
WalkMe

Campaign Management

SALESmanago CDP & Marketing Automation
7.5
WalkMe
Calendaring
SALESmanago CDP & Marketing Automation
7.9
WalkMe
Event/webinar marketing
SALESmanago CDP & Marketing Automation
7.1
WalkMe

Social Media Marketing

SALESmanago CDP & Marketing Automation
7.6
WalkMe
Social sharing and campaigns
SALESmanago CDP & Marketing Automation
7.6
WalkMe
Social profile integration
SALESmanago CDP & Marketing Automation
7.6
WalkMe

Reporting & Analytics

SALESmanago CDP & Marketing Automation
8.4
WalkMe
Dashboards
SALESmanago CDP & Marketing Automation
8.7
WalkMe
Standard reports
SALESmanago CDP & Marketing Automation
8.7
WalkMe
Custom reports
SALESmanago CDP & Marketing Automation
7.9
WalkMe

Platform & Infrastructure

SALESmanago CDP & Marketing Automation
8.7
WalkMe
API
SALESmanago CDP & Marketing Automation
8.1
WalkMe
Role-based workflow & approvals
SALESmanago CDP & Marketing Automation
8.0
WalkMe
Customizability
SALESmanago CDP & Marketing Automation
7.4
WalkMe
Integration with Salesforce.com
SALESmanago CDP & Marketing Automation
8.9
WalkMe
Integration with Microsoft Dynamics CRM
SALESmanago CDP & Marketing Automation
10.0
WalkMe
Integration with SugarCRM
SALESmanago CDP & Marketing Automation
10.0
WalkMe

Pros

SALESmanago CDP & Marketing Automation

  • The solution is easy to use, once you learn it. Given that the marketing automation software is very complex, they managed to create a user-friendly interface, easy to use even without programming knowledge.
  • Educates users and customers - It is impressive how many resources SALESmanago invested in educating customers. We are talking about video tutorials, webinars every Tuesday, Wednesday and Thursday, blog articles, infographics, free eBooks, Marketing Automation Day, events etc.
  • Multiple tools integrated into one - it's a habit that you find all the information and tools you need in one place. There are other solutions on the market, but SALESmanago is among the only ones that provides an overview
  • 30 day free trial - the advantage is that you do not have to pay first to use the solution. In the 30 day trial you have the opportunity to discover all the secrets of this tool and see if it fits to your business.
daraban cosmin | TrustRadius Reviewer

WalkMe

  • Walk-thrus: It's their bread and butter and where they excel. I can take someone that is familiar with our product and using WalkMe they can quickly build engaging walk-thrus that walk a user from the beginning to the end of a process. Using the logic engine built into WalkMe they can build rules for error messages, wrong turns, abandoned pages, or even steps that require them to wait while they leave our system and come back a day later.
  • Launchers: Another one of their staples, but a great tool. We can tie these launchers to an element on a page and quickly add help to a page. We have also used this to overcome design flaws. We added a button to a page and it is used more than the hardcoded link to the same page.
  • Goals: Goals can be added to each walk-thru and allow us to track the effectiveness of our walk-thrus and the behavior of our users. Sometimes a walk-thru will expose unexpected behaviors of our users. Goals will also continue to track after a user closes the walk-thru. So we will still know the outcome of a walk-thru even if the users feels that they can continue without the walk-thru.
Anonymous | TrustRadius Reviewer

Cons

SALESmanago CDP & Marketing Automation

  • Their expansion into the US has not been very successful, and if you are a West Coast customer want training, be prepared to get up at 4 a.m.
  • While their functionality is comparable to competing products there is nothing particularly unique to what they offer
  • Their instructional literature was obviously not produced by people for who English is a first language and they are not particularly English proficient.
Lou Covey | TrustRadius Reviewer

WalkMe

  • The biggest con of using WalkMe is they are lacking in providing clean and fast UI.
  • Platform becomes slow sometimes and often lagging on various tabs.
  • It gets really slow while logging n as it takes a lot of time to log in easily.
Alan Stanley | TrustRadius Reviewer

Usability

SALESmanago CDP & Marketing Automation

No score
No answers yet
No answers on this topic

WalkMe

WalkMe 9.0
Based on 2 answers
WalkMe has done a great job of making their tool easy to use. However because it is a Firefox plugin it causes me to need another browser and sacrifice the left 2 - 3 inches of my display, when working on a laptop this makes it a bit painful. Also when publishing you can organize your list of walk-thrus, the window size is small and limited to the constraints of the WalkMe tool.
Anonymous | TrustRadius Reviewer

Support Rating

SALESmanago CDP & Marketing Automation

No score
No answers yet
No answers on this topic

WalkMe

WalkMe 10.0
Based on 2 answers
The WalkMe Support Team was phenomenal. My support rep made a genuine effort to ensure my success with using the WalkMe Software. She was kind, patient, and very knowledgeable on the software. If there was a question she did not know the answer too, she would find the answer and get back to me as soon as possible
Aaron Goldstein | TrustRadius Reviewer

Alternatives Considered

SALESmanago CDP & Marketing Automation

In my opinion, SALESmanago is a system that gathers plenty of important tools in one ecosystem and it does it mostly smoothly.All the tools on SALESmanago seem to be well connected between each other. This system was chosen by my predecessors and specific details about decision making is not known to me.
Anonymous | TrustRadius Reviewer

WalkMe

WalkMe is an outstanding platform and its technical support is so calm and professional. Always listen to the queries well and respond out with the alternative or solution to increase a good experience of the user. The best feature of WalkMe which I like the most is the integration with other software. WalkMe can easily integrate with other third-party software which I was already using in the company for the past few years. It integrates with them very well and starts helping in other functions as well. It helps me a lot in changing and advancing my previous software.
Jason Sauquet | TrustRadius Reviewer

Return on Investment

SALESmanago CDP & Marketing Automation

  • Just cart recovery boosts turnover a lot.
  • 1-1 newsletter with dynamic content is great way to deliver intelligent email marketing.
  • If you make a long term contract there is a big discount.
David Vopelka | TrustRadius Reviewer

WalkMe

  • With a promise to help onboard, we found that as people interacted with the walk throughs they didn't get any significant value. Self-service wasn't improved, in fact, we got more complaints from the walk throughs than help from them.
  • NPS surveys were a nightmare to try and integrate with our CRM so we could action the results. Lost time and energy without much support from the WalkMe team
  • No improvement to our Product Adoption, so all cost and time and energy spent on implementation was a loss.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

SALESmanago CDP & Marketing Automation

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
222 USD

WalkMe

General

Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

SALESmanago CDP & Marketing Automation
9.5
WalkMe
7.6

Likelihood to Renew

SALESmanago CDP & Marketing Automation
WalkMe
8.0

Usability

SALESmanago CDP & Marketing Automation
WalkMe
9.0

Support Rating

SALESmanago CDP & Marketing Automation
WalkMe
10.0

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