What users are saying about
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Top Rated
40 Ratings

Salesmate

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Top Rated
40 Ratings
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Score 9.3 out of 100
4 Ratings
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Score 5.4 out of 100

Likelihood to Recommend

Salesmate

Any small sales organization, it's ideal. Best on market, without a doubt (I've tried them all so I should know). It's pretty seamless when it comes to managing and chasing your database. Can't express how hard this is to get right, and Salesmate has!
Anonymous | TrustRadius Reviewer

TempWorks Software

TempWorks is a really great tool overall, especially in tracking the recruitment process. Managing candidate info is easy with TW, and the messages feature helps to notate any and all candidate interactions. On my end I don't use the other functionalities of the software, but I do enjoy being able to pull up a variety of reports in order to track my own set goals in regard to my performance.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Salesmate
9.3
TempWorks Software
Customer data management / contact management
Salesmate
9.4
TempWorks Software
Workflow management
Salesmate
9.4
TempWorks Software
Territory management
Salesmate
9.0
TempWorks Software
Opportunity management
Salesmate
9.5
TempWorks Software
Integration with email client (e.g., Outlook or Gmail)
Salesmate
9.3
TempWorks Software
Contract management
Salesmate
9.5
TempWorks Software
Quote & order management
Salesmate
9.3
TempWorks Software
Interaction tracking
Salesmate
9.4
TempWorks Software
Channel / partner relationship management
Salesmate
9.2
TempWorks Software

Customer Service & Support

Salesmate
9.4
TempWorks Software
Case management
Salesmate
9.4
TempWorks Software
Call center management
Salesmate
9.4
TempWorks Software

Marketing Automation

Salesmate
9.3
TempWorks Software
Lead management
Salesmate
9.4
TempWorks Software
Email marketing
Salesmate
9.3
TempWorks Software

CRM Project Management

Salesmate
9.3
TempWorks Software
Task management
Salesmate
9.4
TempWorks Software
Reporting
Salesmate
9.2
TempWorks Software

CRM Reporting & Analytics

Salesmate
9.2
TempWorks Software
Forecasting
Salesmate
9.1
TempWorks Software
Pipeline visualization
Salesmate
9.1
TempWorks Software
Customizable reports
Salesmate
9.3
TempWorks Software

Customization

Salesmate
9.5
TempWorks Software
Custom fields
Salesmate
9.4
TempWorks Software
Custom objects
Salesmate
9.5
TempWorks Software
Scripting environment
Salesmate
9.5
TempWorks Software
API for custom integration
Salesmate
9.5
TempWorks Software

Security

Salesmate
9.5
TempWorks Software
Single sign-on capability
Salesmate
9.5
TempWorks Software
Role-based user permissions
Salesmate
9.6
TempWorks Software

Integrations with 3rd-party Software

Salesmate
9.1
TempWorks Software
Marketing automation
Salesmate
9.1
TempWorks Software

Platform

Salesmate
9.4
TempWorks Software
Mobile access
Salesmate
9.4
TempWorks Software

Recruiting / ATS

Salesmate
TempWorks Software
4.2
Job Requisition Management
Salesmate
TempWorks Software
6.3
Company Website Posting
Salesmate
TempWorks Software
3.5
Publish to Social Media
Salesmate
TempWorks Software
3.0
Job Search Site Posting
Salesmate
TempWorks Software
2.5
Customized Application Form
Salesmate
TempWorks Software
5.7
Resume Management
Salesmate
TempWorks Software
5.3
Duplicate Candidate Prevention
Salesmate
TempWorks Software
5.3
Candidate Search
Salesmate
TempWorks Software
4.7
Applicant Tracking
Salesmate
TempWorks Software
6.3
Collaboration
Salesmate
TempWorks Software
5.0
Task Creation and Delegation
Salesmate
TempWorks Software
2.0
Email Templates
Salesmate
TempWorks Software
4.0
User Permissions
Salesmate
TempWorks Software
4.0
Notifications and Alerts
Salesmate
TempWorks Software
2.0
Reporting
Salesmate
TempWorks Software
4.0

Pros

Salesmate

  • For each client, it tracks emails, text messages, activities, files, calendar events, phone calls, to-do items.
  • Customization is quite good -- you add fields you need. Like was discovery received, full payment, partial payment, etc. You can later run reports.
  • Integration with other apps is good; I use QuickBooks and DocuSign.
  • Customer service is very good.
Mark Kershek | TrustRadius Reviewer

TempWorks Software

  • Helps keep candidate information and documentation organized
  • Assists in tracking progress of candidates during the hiring process
  • Easily allows access to client information for recruiters
Anonymous | TrustRadius Reviewer

Cons

Salesmate

  • The search feature can be buggy and does not allow for highlighted text to be typed on. You must clear the box or hit backspace before typing. The only app in my life that does this.
  • The dashboard button is pointless if it still makes you choose between legacy or classic.
Anonymous | TrustRadius Reviewer

TempWorks Software

  • [I believe] Customer Service is terrible.
  • [In my experience,] responsiveness is terrible.
  • [I feel] ease of use isn't great.
  • [In my opinion,] processes take too long, too many steps.
Seth Sandler | TrustRadius Reviewer

Likelihood to Renew

Salesmate

Salesmate 10.0
Based on 1 answer
Very happy with the customer service and the overall functionality of the program. With new features always being launched and discussed I'm looking fwd to growing with them
Matthew Gehrman | TrustRadius Reviewer

TempWorks Software

No score
No answers yet
No answers on this topic

Usability

Salesmate

Salesmate 9.6
Based on 33 answers
Really solid UX both for sales representatives, and management. Very intuitive and easy to get used to. Our sales reps have had a bit of a learning curve with this, but that's also due to the level of customization we implemented specific to our business. Once trained, the system will allow you to track pretty much anything natively...from calls, to times on calls, appointments, agreements...you name it, it can be tracked if setup correctly. As the implementor of the software, the support team have been invaluable in their assistance and are never too far away
Michael Eastwood | TrustRadius Reviewer

TempWorks Software

TempWorks Software 5.7
Based on 3 answers
It works well enough
Anonymous | TrustRadius Reviewer

Support Rating

Salesmate

Salesmate 9.7
Based on 33 answers
This is where Salesmate, in my opinion, is most lacking. With other CRMs, I have been able to chat directly to the tech team, but with Salesmate it appears you have to go through customer service first, which honestly doesn't cut it. In fairness, Salesmate's online guides are very helpful and are usually sufficient to help you get the simple things done. However, as soon as you have a question of any complexity, getting customer service to understand the issue and help out has been like pulling teeth. I have experienced this half a dozen times. One example of this was when trying to migrate from our previous CRM. I had an issue migrating custom fields and notes from our old CRM. Only by the third support agent was I advised that what I was trying to do was not possible. Even then, the solution provided was initially incorrect, and even when I found the solution, it effectively meant me having to import our database 10 times (as each import could only take 1 note at a time). In the end, I had to manually import our database around 30 times before getting it right, costing our company many hours of lost time. We have now saved far more time than this using Salesmate, but that was one frustrating day!Overall I would advise using Salesmate only if you have a fairly simple CRM use case, or you are technologically capable to ride through the issues when trying to do something complex.
Anonymous | TrustRadius Reviewer

TempWorks Software

TempWorks Software 5.5
Based on 2 answers
I give this a zero on all fronts. In fact, I tried to reach out to the CEO multiple times to help me resolve challenges we were having and he did not respond to me once. Had he responded we probably would still be with them today.
Seth Sandler | TrustRadius Reviewer

Alternatives Considered

Salesmate

Every call, chat and email creates a support ticket which is usually 24-48 hours for a response. I accomplished more with Salesmate support than I did with a month of the entire Fresh Works Suite. Also - all components are separate with Freshworks i.e. contacts to not sync between fresh caller, fresh desk, fresh sales and fresh everything. I could go on and on, but I have also tried Salesforce, Pipedrive, Zoho and many others.
Sales.mate is the BEST, I love them! Seriously.
Alexander Ceranek | TrustRadius Reviewer

TempWorks Software

The way in which I utilize TW now is a bit antiquated compared to the online portals that I used with Bullhorn and Crelate. I think the simplicity of the funtionality of TW is much easier to navigate than Bullhorn and Crelate, however I think it really depends on your permissions of use, flexibility in customization, etc. I feel as though Bullhorn did a great job of search functionality, as it was easier to search for candidates on the online platform with a search bar up top that you could literally type anything into and the candidate would automatically populate under the search bar. Ex. If I were looking up a candidate by their phone number, I would start typing it in any format (3176541277 or 317-654-1277 or (317) 654-1277) and no matter what the corresponding candidate would pop up as I typed. Same with email, first or last name, etc.
Anonymous | TrustRadius Reviewer

Return on Investment

Salesmate

  • It saved me so much time following up with leads. I move them to the next stage, and Salesmate does the rest.
  • It does a whole load of outreach for me. It's seamless.
  • I get a lot more responses from people in my pipeline - especially using SMS to follow up.
Anonymous | TrustRadius Reviewer

TempWorks Software

  • It is not good at notifications
  • It does not send paystubs out regularly
  • The search engine does not search the whole system
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Salesmate

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Salesmate Editions & Modules

Edition
Starter$151
Growth$301
Boost$501
  1. per user monthly (20% off for annual subscriptions)
Additional Pricing Details
We offer built-in calling: Starting at $1.10 per month for your phone line & pay as you go credits

TempWorks Software

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

TempWorks Software Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Salesmate
9.3
TempWorks Software
5.0

Likelihood to Renew

Salesmate
10.0
TempWorks Software

Usability

Salesmate
9.6
TempWorks Software
5.7

Support Rating

Salesmate
9.7
TempWorks Software
5.5

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