RingEX vs. Sangoma Asterisk

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
RingEX
Score 7.7 out of 10
N/A
RingEx is a cloud-based VoIP solution available via computer mobile application. It features video and audio conferencing, desktop phone rentals, collaboration tools, and integrations with other business applications. Plans are available on a monthly, per user subscription basis.
$19.99
per month
Sangoma Asterisk
Score 8.3 out of 10
N/A
Asterisk is an open source toolkit for building communications applications, now owned and supported by Sangoma (acquired with Digium in 2018). Most Asterisk-based systems and solutions require additional components (e.g. IP-phones, VoIP gateways or telephony interface cards, and other hardware), and expertise.N/A
Pricing
RingEXSangoma Asterisk
Editions & Modules
Essentials (up to 20 users)
$19.99
per user/per month
Standard
$27.99
per user/per month
Premium
$34.99
per user/per month
Ultimate
$49.99
per user/per month
No answers on this topic
Offerings
Pricing Offerings
RingEXSangoma Asterisk
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsPricing above is per/month paid annually. Pricing increases when paid monthly. Essentials - $29.99/month (paid monthly) Standard - $37.99/month (paid monthly) Premium - $44.99/month (paid monthly) Ultimate - $59.99/month (paid monthly)
More Pricing Information
Community Pulse
RingEXSangoma Asterisk
Top Pros
Top Cons
Features
RingEXSangoma Asterisk
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
RingEX
7.9
131 Ratings
4% below category average
Sangoma Asterisk
-
Ratings
Hosted PBX7.474 Ratings00 Ratings
Multi-level Interactive Voice Response (IVR)8.199 Ratings00 Ratings
User templates7.491 Ratings00 Ratings
Call reports7.9117 Ratings00 Ratings
Directory of employee names8.6116 Ratings00 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
RingEX
8.2
140 Ratings
3% below category average
Sangoma Asterisk
-
Ratings
Answering rules7.9128 Ratings00 Ratings
Call recording8.5120 Ratings00 Ratings
Call park8.2102 Ratings00 Ratings
Call screening8.4111 Ratings00 Ratings
Message alerts8.0132 Ratings00 Ratings
VoIP system collaboration
Comparison of VoIP system collaboration features of Product A and Product B
RingEX
7.8
123 Ratings
6% below category average
Sangoma Asterisk
-
Ratings
Video conferencing7.293 Ratings00 Ratings
Audio conferencing8.3107 Ratings00 Ratings
Video screen sharing7.564 Ratings00 Ratings
Instant messaging8.176 Ratings00 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
RingEX
8.6
120 Ratings
3% above category average
Sangoma Asterisk
-
Ratings
Mobile app for iOS8.5105 Ratings00 Ratings
Mobile app for Android8.788 Ratings00 Ratings
Best Alternatives
RingEXSangoma Asterisk
Small Businesses
CloudTalk
CloudTalk
Score 9.5 out of 10
Sangoma Switchvox
Sangoma Switchvox
Score 9.0 out of 10
Medium-sized Companies
CloudTalk
CloudTalk
Score 9.5 out of 10
3CX
3CX
Score 8.3 out of 10
Enterprises
Cisco Business Edition 7000 (discontinued)
Cisco Business Edition 7000 (discontinued)
Score 9.1 out of 10
Cisco VoIP PBX
Cisco VoIP PBX
Score 7.7 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
RingEXSangoma Asterisk
Likelihood to Recommend
7.8
(149 ratings)
9.0
(7 ratings)
Likelihood to Renew
8.9
(15 ratings)
-
(0 ratings)
Usability
8.3
(11 ratings)
-
(0 ratings)
Availability
7.9
(79 ratings)
-
(0 ratings)
Performance
8.0
(1 ratings)
-
(0 ratings)
Support Rating
4.7
(26 ratings)
8.0
(1 ratings)
In-Person Training
7.3
(1 ratings)
-
(0 ratings)
Implementation Rating
7.8
(5 ratings)
-
(0 ratings)
Configurability
7.0
(1 ratings)
-
(0 ratings)
Contract Terms and Pricing Model
1.0
(1 ratings)
-
(0 ratings)
Ease of integration
9.0
(1 ratings)
-
(0 ratings)
Product Scalability
6.0
(1 ratings)
-
(0 ratings)
Professional Services
1.0
(1 ratings)
-
(0 ratings)
Vendor post-sale
4.0
(1 ratings)
-
(0 ratings)
Vendor pre-sale
8.0
(1 ratings)
-
(0 ratings)
User Testimonials
RingEXSangoma Asterisk
Likelihood to Recommend
RingCentral
The reporting part is essential in our line of business, we must measure everything and report it, which is why it is one of its main strengths. They are fast and adapt to the needs, also the ease of being very easy to use, which entails relatively short training for new agents who would use this platform.
Read full review
Sangoma
Digium Asterisk is well suited for a city government as a communications solution for internal and external use. Other options like PBX are more expensive and hard to escalate. VoIP makes it easier to use the communications infrastructure instead that already exists rather than having to wire every phone when the solution is a digital or analog phone. In my city, government offices are not in the same place, which makes it harder to communicate everything together.
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Pros
RingCentral
  • VOIP calling - call quality is excellent and has replaced our traditional landline phones
  • Video meetings - video quality is great(provided you have a good webcam) and the video features(multiple hosts, screen sharing, multiple room management) is 2nd to none.
  • Screen sharing - As an unexpected benefit, the ability to do a screen share has helped our IT crew in being able to remotely diagnose and fix problems with faculty or staff machines.
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Sangoma
  • Easy communication and configuration with many soft phone and hard phone models
  • A great community that helps the software have more and more functionality
Read full review
Cons
RingCentral
  • Pricing for SMB space is high compared to other solutions
  • Still lagging behind 8x8 with desk phone support and integrations
  • UI for managing Limited Extensions is significantly more cumbersome than user extensions
  • Video meeting software still lags behind industry leaders (such as Zoom and MS Teams)
  • No licensing option for Common Area Phones with routing features
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Sangoma
  • I have had trouble having my favorites list from Digium connect to my phone and save my preferences there. I have only managed to do this once, but now we have an added person in our Dept. I can add them on Digium, but my phone does not update.
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Likelihood to Renew
RingCentral
We are grandfathered into our unlimited toll-free minutes plan. We are very unlikely to switch because of that. It has been the major factor saving us a lot of money compared to switching to other solutions. I don't know any other company that still offers these unlimited plans.
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Sangoma
No answers on this topic
Usability
RingCentral
They were working on updating a few of the modules while we were going live, so this made usability difficult to train on once they did go live with those changes. Now that the changes are in place, we have really enjoyed the usability of the platform
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Sangoma
No answers on this topic
Reliability and Availability
RingCentral
The self-service ticketing system and SR creation is extremely simple and intuitive to use. The online University resource is invaluable - we often find a resolution to our query through existing KBs, thus negating the need to even raise a new support request. On the occasions we have raised a new SR, the support staff are incredibly helpful and knowledgeable. The response times are some of the best I've ever experienced.
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Sangoma
No answers on this topic
Performance
RingCentral
Occasional bandwith issues. In addition to this, I have one individual whose calls are blocked. We were not able to determine whether this was a RingEX or a carrier issue.
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Sangoma
No answers on this topic
Support Rating
RingCentral
I have called RingCentral MVP a few times for assistance in setting up call handling or implementing changes in our call handling structure. The wait time to speak with an agent is usually minimal and the ones I have spoken to are excellent at walking me thru what changes I am trying to make as well as ensuring I understand what is being done so I can handle it myself next time if the need arises.
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Sangoma
I have asked in the not so recent past about having my phone updated with my saved Digium "favorites" list but it doesn't seem that this is possible
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In-Person Training
RingCentral
I really didn't know all the capabilities
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Sangoma
No answers on this topic
Implementation Rating
RingCentral
If someone has an existing system I tell them to keep that running initially and keep RingEX separate initially until the system is configured and tested to one's satisfaction. After testing and configuration is completed, then roll over the main phone numbers to the new RingEX system. I've seen one person who immediately flipped over to RingEX without properly configuring/testing the software and had many issues with missed customer calls until I helped him sort out his configuration.
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Sangoma
No answers on this topic
Alternatives Considered
RingCentral
RingCentral MVP provided a more cost effective and complete solution than the competitors we evaluated. Reliability and call quality was of paramount concern for us. RingCentral provided a higher level of reliability than many of the
competitors we evaluated.

The completeness of their product offering was also unrivaled. Other competitors offered similar features but they nickel and dimed their customers and licensing became very difficult. The MVP licensing plan was simple to understand and implement.
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Sangoma
Recently I've been using Vonage Business, and while it is far more expensive and a lot less configurable than Digium, the mobility is essential for my new role. Digium is ideal for a business with both a very technical staff and a user base that is not remote. Digium was selected due to price and ability to create custom applications.
Read full review
Contract Terms and Pricing Model
RingCentral
not to sign up for it or give them any money for a product that does not work
Read full review
Sangoma
No answers on this topic
Scalability
RingCentral
There is a browser version which allows the product to be used by almost anyone.
Read full review
Sangoma
No answers on this topic
Return on Investment
RingCentral
  • Better connectivity and communication with team messaging.
  • Enhanced customer experience with call routing, after-hours messaging, and emergency routing.
  • Better privacy for my team by not having to share their mobile numbers as users within RingCentral.
  • Easier onboarding of new teammates as new users in RingCentral.
Read full review
Sangoma
  • being zero cost, we saved at least 3 million on what a legacy pbx would have cost
  • the savings and speed means lower cost on our service making us more competitive
  • stability
Read full review
ScreenShots