SAP Ariba Procurement vs SAP Business One

• Customer Service. We have an incredible team that look after us.
• Listening. The team are receptive to ideas of how to improve the network and these ideas are often implemented.
• Standards. Providing a uniform set of rules enables us to onboard and engage quickly.

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• It allows making a real follow-up of the state of the company, without the need to wait for periodic reports. This provides a corrective tool for situations that deviate from the standard.
• It prevents the business areas from working separately so the information is not duplicated and is managed effectively by all involved. thus avoiding conflicts and optimizing resources.
• It allows the proper management of the client portfolio, accurately projecting the inputs and outputs of resources, products, orders, and invoices. Therefore, the inventory and cash flow are properly managed.
• By correctly managing cash inflows and customer requirements, a real plan of goals can be established that is adjusted to the company's capabilities.
• It is a standardized program in its use, with a parent company with decades in the market and renowned, which provides adequate user support to the tool.

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• Ariba Connect Support - with the exception of the few, the general responses from a Support Request has the engineer repeat the issue at hand with the first response, request for additional examples on the second, then attempt to close the ticket with the third, citing that the system behaviour is OOTB or 'as designed'. No real investigation is undertaken until there has been multiple responses, or the SR has been escalated to an specialist engineer.
• Ariba should have better functionality for a supplier to route PO's to specific branches (different email addresses) within their organisation without the need for a full integration or through the use of email routing rules.
• Provide a more thorough process when a supplier upgrades from a Standard to Enterprise account. Currently suppliers are misled into upgrading to an enterprise account without any formal confirmation from Ariba to ensure that the supplier understands why, or even that they upgrading. This, coupled with the only option to pay outstanding invoices to downgrade, discredits Ariba and the Buyers reputation in the marketplace, and introduces significant P2P implications if re-enabling the supplier through a new account is undertaken as a work round.

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• Following a bench mark process - this seems contradicting to flexibility however we have wished we could follow more of an industry benchmark. Our challenge as a small company has been knowing how to properly use the system. We have discovered that we have set up the system wrong based and are using it improperly which has cause a lot work to correct.
• Better live reporting options - current we are on prem SQL. Yes SAP is moving to HANA however smaller companies like ourselves are not ready for that. We need to be able to maintain our existing SQL DB. We also have a demand for live BI Reporting. It has been difficult to do this with our current set up.
• Error handling - have found it very difficult to troubleshoot. Errors are not always clear and answers are hard to find.

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• SAP Ariba has allowed that our Procurement Service Center performs much better with a reasonable headcount having 1 system able to support all our Policy requirements and it is easy to use.
• We are able to have 1 system covering 80% of our Global Indirect Spend - 1 system for global approvers for all countries, 1 way of working - consolidated.
• It provides ability to identify opportunities for value added initiatives that save time and money for the company.

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• Employee efficiency has definitely increased with SAP Business One. This is attributed in a lot of ways to information visibility. Our employees are able to gather the data they need, quickly, and effectively.
• Identifying inconsistencies in pricing has also been accomplished through use of reporting off individual tables. Previously, we weren't able to access our data in such a way as to enable us to write custom reports in-house.
• We have also benefited greatly from having a single source of all business information. We utilize SAP Business One exclusively in-house. All documentation is attached to specific orders and Business Partners, as well as serialized equipment that has been sold.

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