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Top Rated
258 Ratings
16 Ratings

SAP Ariba Procurement

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Top Rated
258 Ratings
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Score 7.7 out of 100
16 Ratings
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Score 5.8 out of 100

Feature Set Ratings

    Project Management

    SAP Ariba Procurement

    Feature Set Not Supported
    N/A
    3.7

    Upland PSA

    37%
    Upland PSA ranks higher in 14/14 features

    Task Management

    N/A
    0 Ratings
    3.0
    30%
    4 Ratings

    Resource Management

    N/A
    0 Ratings
    3.0
    30%
    3 Ratings

    Gantt Charts

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Scheduling

    N/A
    0 Ratings
    3.0
    30%
    2 Ratings

    Workflow Automation

    N/A
    0 Ratings
    2.0
    20%
    3 Ratings

    Team Collaboration

    N/A
    0 Ratings
    1.0
    10%
    3 Ratings

    Support for Agile Methodology

    N/A
    0 Ratings
    7.9
    79%
    2 Ratings

    Support for Waterfall Methodology

    N/A
    0 Ratings
    6.9
    69%
    2 Ratings

    Document Management

    N/A
    0 Ratings
    2.0
    20%
    3 Ratings

    Email integration

    N/A
    0 Ratings
    2.0
    20%
    3 Ratings

    Mobile Access

    N/A
    0 Ratings
    4.5
    45%
    2 Ratings

    Timesheet Tracking

    N/A
    0 Ratings
    2.0
    20%
    5 Ratings

    Change request and Case Management

    N/A
    0 Ratings
    5.2
    52%
    3 Ratings

    Budget and Expense Management

    N/A
    0 Ratings
    1.0
    10%
    5 Ratings

    Professional Services Automation

    SAP Ariba Procurement

    Feature Set Not Supported
    N/A
    10.0

    Upland PSA

    100%
    Upland PSA ranks higher in 2/2 features

    Invoicing

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Project & financial reporting

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Attribute Ratings

    • SAP Ariba Procurement is rated higher in 3 areas: Likelihood to Recommend, Likelihood to Renew, Usability
    • Upland PSA is rated higher in 2 areas: Support Rating, Implementation Rating

    Likelihood to Recommend

    7.1

    SAP Ariba Procurement

    71%
    89 Ratings
    1.0

    Upland PSA

    10%
    10 Ratings

    Likelihood to Renew

    8.2

    SAP Ariba Procurement

    82%
    3 Ratings
    7.0

    Upland PSA

    70%
    6 Ratings

    Usability

    8.8

    SAP Ariba Procurement

    88%
    45 Ratings
    8.0

    Upland PSA

    80%
    1 Rating

    Support Rating

    8.2

    SAP Ariba Procurement

    82%
    24 Ratings
    9.0

    Upland PSA

    90%
    2 Ratings

    Implementation Rating

    7.3

    SAP Ariba Procurement

    73%
    1 Rating
    9.0

    Upland PSA

    90%
    2 Ratings

    Likelihood to Recommend

    SAP

    The configuration for Ariba is very manual so I wouldn’t recommend it for a large company with a large web of approval flows. Setting it up and testing is extremely manual and has plenty of room for error while transferring it over into a production realm. Nothing is inherent with the tool and the documentation can be helpful when you find what you need. Searching for the answers may take a while because the customer support does not respond quickly, SAP connect does not have a great search engine to find documentation, and the answers received from support are not in depth. This is a learn on your own tool.
    Read full review

    Upland Software

    We have discovered over the last few years using Tenrox that we could adapt our needs or processes to fit in the Tenrox box rather than adapting Tenrox to fit in ours completely. I feel like Tenrox would be better suited for a company that has fewer clients and projects over the course of a year, as well as fewer users. We have approximately 350 clients, 21,077 projects in Tenrox at this exact moment (we close projects as we can), 188 active users currently, and 415,635 tasks (some of course assigned to now closed projects).
    With this much information hosted through the Tenrox cloud server, we experience increased lag time frequently. This causes a lot of unwanted rejection towards Tenrox in our company.
    Read full review

    Pros

    SAP

    • Customer Service. We have an incredible team that look after us.
    • Listening. The team are receptive to ideas of how to improve the network and these ideas are often implemented.
    • Standards. Providing a uniform set of rules enables us to onboard and engage quickly.
    Read full review

    Upland Software

    • We love that our timesheets are pre-populated with all our employee's assigned contracts and we get to control what is on their timesheet as far as funder and contract codes.
    • Tenrox did very well with our integration and getting a timesheet that exports well with our payroll provider.
    • Tenrox has a great email reminder system for when people need to submit or approve timesheets.
    Read full review

    Cons

    SAP

    • Service POs would be ideal so that we can address Fieldglass Work Orders.
    • Multiple Company codes allowed on a single PO would allow our company to function better.
    • Allowing updates to a Fieldglass PO directly in the UI versus forcing a user to go back to Fieldglass.
    Read full review

    Upland Software

    • Tax calculation per state tax rules. Tenrox's current capabilities relative to tax codes is extremely limited and we have to do several time-consuming work-arounds in order to apply the tax as needed for our business. What is particularly frustrating about this aspect is that our need is based on tax laws and codes set by states and I feel a financial system should be able to sufficiently structure for legally-defined tax codes.
    • Tenrox Project Planning add-on module. This portion of the system has never worked as seamlessly as you would assume given they were designed to work together. We've run in to many bugs and just oddities over the years. It's very finicky in my experience. We only use TPP for a small portion of our projects - those being our smaller or need to have huge task lists per client naming requirements.
    • (The bad that became the good!) In the past, we have had significant customer-service challenges with Tenrox and then Upland, however over the past several months we have noticed a marked change in this. If we had not previously experienced issues with the customer service, I would not have any issue with the level of service that we are currently receiving. Given the history, I am cautiously optimistic that our current level of customer service will continue. I think our service concerns finally reached the 'right' people and I am reasonably confident the positive changes are here to stay!
    Read full review

    Pricing Details

    SAP Ariba Procurement

    Starting Price

    Editions & Modules

    SAP Ariba Procurement editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      Optional

      Additional Details

      Pricing Info

      Upland PSA

      Starting Price

      $15 per month

      Editions & Modules

      Upland PSA editions and modules pricing
      EditionModules

      Footnotes

        Offerings

        Free Trial
        Free/Freemium Version
        Premium Consulting/Integration Services

        Entry-level set up fee?

        No setup fee

        Additional Details

        Likelihood to Renew

        SAP

        Established product and we are now using it as a mean for our procurement transformation
        Read full review

        Upland Software

        I am not in charge of renewing the Tenrox contract. However, if it was up to me, I would renew in a heartbeat. Tenrox is an asset to our organization and it keeps us focused. I am not aware of other products similar to Tenrox that provide the depth that they do.
        Read full review

        Usability

        SAP

        1. We found that SAP Ariba Procurement User Interface is intuitive in nature. For administrators and superuser, the managed area gives access to more contextual information.
        2. End users also have an option to use Guided Buying whose user experience is like end-user applications.
        3. The product also has a rich set of notifications for workflows.
        4. Mobile App further improves the usability of the overall platform from supplier and buyer perspectives.
        5. For handling strategic documents such as contracts, electronic signatures can be done with one click sing DocuSign or Adobe eSign from Ariba screens.
        Read full review

        Upland Software

        I feel like if the user interface could combine time and expense for users to be entered on one screen rather than two completely separate locations it would greatly improve usability. If the expense entry process could be improved completely, it would greatly improve the usability as well. Everything else within Tenrox, makes everything very user friendly.
        Read full review

        Support Rating

        SAP

        Customer support has always been top notch. From small configuration changes to overall process changes, support has the teammates in place with excellent knowledge and is able to provide solutions based on business challenges quickly. Their customer support through their Account teams continues to be hands on and very responsive to needs in a timely fashion.
        Read full review

        Upland Software

        The support team is always very helpful and strives to ensure they have met your needs and corrected your issues in a timely manner. If they need more information or cannot recreate the issue themselves, then they will follow-up to gather the necessary data themselves. They are constantly striving to meet the needs of all users and understand so many different industries and types of environments out there, it is very impressive.
        Read full review

        Implementation Rating

        SAP

        No answers on this topic

        Upland Software

        The main thing with implementation is to make sure you have taken full advantage of the "sandbox testing" site that Tenrox provides to you during development. Try out every scenario you can think of, have other people enter information if needed, so that you can make sure you have not missed any big items. If you have the opportunity, roll out implementation to small groups of users. Depending on how your company is set up, I would choose groups that are not all in the same department so that you can address questions across all areas before adding in more users in the next wave of implementation.
        Read full review

        Alternatives Considered

        SAP

        I have and still use Coupa. Coupa is much less robust in comparison to Ariba. SAP Ariba Procurement has the ability to see what transactions have been sent, the ability to resend cXML Purchase Orders, see a history of what has happened with transactions, much more robust reporting capabilities, etc. SAP Ariba Procurement is 5-10 times better than Coupa in my opinion.
        Read full review

        Upland Software

        The Tenrox software looks and feels older and is not as user friendly! Harvest, for example, is an upgraded version that is easier to track and compile. This is what I'm comparing it to and it's not even close! We only selected Tenrox because it was cheaper and we had a connection in the company with someone at Tenrox to use that platform. We are currently looking for a change.
        Read full review

        Return on Investment

        SAP

        • Improving Broadspectrum's PIFOT for suppliers who have migrated to invoicing through Ariba.
        • Provided a simple end-user interface to support PO creation, which has improved internal business process. This has led to good quality PO's being created upfront, which has reduced unnecessary re-work to ensure invoices are paid on time, and improved the businesses capability to report on real time commitment.
        Read full review

        Upland Software

        • Increased time tracking accuracy
        • Provide accurate detail to corporate auditors for time spent on projects that can be capitalized
        • increased awareness of project pain points and successes
        Read full review

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