What users are saying about
55 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.9 out of 100
238 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.5 out of 100

Feature Set Ratings

  • SAP Business ByDesign ranks higher in 2 feature sets: Customization, Security

Payroll Management

8.4

SAP Business ByDesign

84%

Sugar Sell (SugarCRM)

Feature Set Not Supported
N/A
SAP Business ByDesign ranks higher in 4/4 features

Benefit plan administration

4.5
45%
1 Rating
N/A
0 Ratings

Direct deposit files

9.1
91%
1 Rating
N/A
0 Ratings

Salary revision and increment management

10.0
100%
2 Ratings
N/A
0 Ratings

Reimbursement management

10.0
100%
2 Ratings
N/A
0 Ratings

Customization

9.2

SAP Business ByDesign

92%
8.7

Sugar Sell (SugarCRM)

87%
Sugar Sell (SugarCRM) ranks higher in 3/5 features

API for custom integration

9.2
92%
4 Ratings
8.1
81%
25 Ratings

Plug-ins

9.2
92%
5 Ratings
N/A
0 Ratings

Custom fields

N/A
0 Ratings
8.8
88%
29 Ratings

Custom objects

N/A
0 Ratings
9.0
90%
26 Ratings

Scripting environment

N/A
0 Ratings
8.7
87%
19 Ratings

Security

9.3

SAP Business ByDesign

93%
8.5

Sugar Sell (SugarCRM)

85%
SAP Business ByDesign ranks higher in 2/2 features

Single sign-on capability

9.0
90%
4 Ratings
8.9
89%
21 Ratings

Role-based user permissions

9.6
96%
5 Ratings
8.1
81%
26 Ratings

Reporting & Analytics

9.2

SAP Business ByDesign

92%

Sugar Sell (SugarCRM)

Feature Set Not Supported
N/A
SAP Business ByDesign ranks higher in 3/3 features

Dashboards

8.8
88%
5 Ratings
N/A
0 Ratings

Standard reports

9.2
92%
5 Ratings
N/A
0 Ratings

Custom reports

9.6
96%
5 Ratings
N/A
0 Ratings

General Ledger and Configurable Accounting

8.7

SAP Business ByDesign

87%

Sugar Sell (SugarCRM)

Feature Set Not Supported
N/A
SAP Business ByDesign ranks higher in 11/11 features

Accounts payable

9.2
92%
4 Ratings
N/A
0 Ratings

Accounts receivable

9.2
92%
4 Ratings
N/A
0 Ratings

Global Financial Support

9.2
92%
2 Ratings
N/A
0 Ratings

Primary and Secondary Ledgers

9.2
92%
2 Ratings
N/A
0 Ratings

Intercompany Accounting

8.8
88%
3 Ratings
N/A
0 Ratings

Localizations

8.4
84%
3 Ratings
N/A
0 Ratings

Journals and Reconciliations

8.8
88%
2 Ratings
N/A
0 Ratings

Enterprise Accounting

9.2
92%
3 Ratings
N/A
0 Ratings

Configurable Accounting

9.2
92%
2 Ratings
N/A
0 Ratings

Centralized Rules Framework

8.0
80%
1 Rating
N/A
0 Ratings

Standardized Processes

8.0
80%
1 Rating
N/A
0 Ratings

Inventory Management

9.1

SAP Business ByDesign

91%

Sugar Sell (SugarCRM)

Feature Set Not Supported
N/A
SAP Business ByDesign ranks higher in 4/4 features

Inventory tracking

9.2
92%
4 Ratings
N/A
0 Ratings

Automatic reordering

10.0
100%
3 Ratings
N/A
0 Ratings

Location management

8.0
80%
3 Ratings
N/A
0 Ratings

Manufacturing module

9.0
90%
2 Ratings
N/A
0 Ratings

Order Management

8.5

SAP Business ByDesign

85%

Sugar Sell (SugarCRM)

Feature Set Not Supported
N/A
SAP Business ByDesign ranks higher in 7/7 features

Pricing

9.2
92%
4 Ratings
N/A
0 Ratings

Order entry

9.2
92%
4 Ratings
N/A
0 Ratings

Credit card processing

4.5
45%
1 Rating
N/A
0 Ratings

Cost of goods sold

9.2
92%
4 Ratings
N/A
0 Ratings

Order Orchestration

9.2
92%
2 Ratings
N/A
0 Ratings

End-to-end order visibility

10.0
100%
2 Ratings
N/A
0 Ratings

Order exception Resolution

8.0
80%
2 Ratings
N/A
0 Ratings

Subledger and Financial Process

9.2

SAP Business ByDesign

92%

Sugar Sell (SugarCRM)

Feature Set Not Supported
N/A
SAP Business ByDesign ranks higher in 13/13 features

Automated Invoice Processing

9.2
92%
2 Ratings
N/A
0 Ratings

Shared Services Payments

9.2
92%
2 Ratings
N/A
0 Ratings

Billings Management

8.8
88%
3 Ratings
N/A
0 Ratings

Customer Receipt Applications

9.2
92%
2 Ratings
N/A
0 Ratings

Customer Collections

9.2
92%
2 Ratings
N/A
0 Ratings

Revenue Recognition

9.2
92%
3 Ratings
N/A
0 Ratings

Cash Management

9.2
92%
2 Ratings
N/A
0 Ratings

Asset Management

9.2
92%
2 Ratings
N/A
0 Ratings

Travel & Expense Management

10.0
100%
2 Ratings
N/A
0 Ratings

Budgetary Control & Encumbrance Accounting

10.0
100%
1 Rating
N/A
0 Ratings

Period Close

9.2
92%
2 Ratings
N/A
0 Ratings

Transactions Tax

8.0
80%
1 Rating
N/A
0 Ratings

Subledger Reconciliations

9.2
92%
2 Ratings
N/A
0 Ratings

Project Financial Management

9.2

SAP Business ByDesign

92%

Sugar Sell (SugarCRM)

Feature Set Not Supported
N/A
SAP Business ByDesign ranks higher in 12/12 features

Budgeting and Forecasting

10.0
100%
1 Rating
N/A
0 Ratings

Project Costing

9.2
92%
2 Ratings
N/A
0 Ratings

Cost Capture

9.2
92%
2 Ratings
N/A
0 Ratings

Capital Project Management

9.2
92%
2 Ratings
N/A
0 Ratings

Customer Invoicing

9.2
92%
2 Ratings
N/A
0 Ratings

Customer Contract Compliance

8.0
80%
1 Rating
N/A
0 Ratings

Project Revenue Recognition

9.2
92%
2 Ratings
N/A
0 Ratings

Project Financial Performance Analysis

9.2
92%
2 Ratings
N/A
0 Ratings

Project Financials Dashboard

9.2
92%
2 Ratings
N/A
0 Ratings

Real-time Financial Reporting

9.2
92%
2 Ratings
N/A
0 Ratings

Embedded Business Intelligence

9.2
92%
2 Ratings
N/A
0 Ratings

Project Planning Collaboration

9.2
92%
2 Ratings
N/A
0 Ratings

Project Execution Management

8.3

SAP Business ByDesign

83%

Sugar Sell (SugarCRM)

Feature Set Not Supported
N/A
SAP Business ByDesign ranks higher in 7/7 features

Project Planning and Scheduling

9.2
92%
3 Ratings
N/A
0 Ratings

Project Manager Dashboard

9.2
92%
3 Ratings
N/A
0 Ratings

Resource Manager Dashboard

8.0
80%
2 Ratings
N/A
0 Ratings

Task Insight for Project Managers

8.0
80%
2 Ratings
N/A
0 Ratings

Project Manager Mobile Functionality

8.0
80%
2 Ratings
N/A
0 Ratings

Team Member Task Collaboration

8.0
80%
1 Rating
N/A
0 Ratings

Real-Time Project Reporting

8.0
80%
1 Rating
N/A
0 Ratings

Grants Management

10.0

SAP Business ByDesign

100%

Sugar Sell (SugarCRM)

Feature Set Not Supported
N/A
SAP Business ByDesign ranks higher in 3/3 features

Award Lifecycle Management

10.0
100%
1 Rating
N/A
0 Ratings

Spending Control

10.0
100%
1 Rating
N/A
0 Ratings

Billing

10.0
100%
1 Rating
N/A
0 Ratings

Procurement

8.0

SAP Business ByDesign

80%

Sugar Sell (SugarCRM)

Feature Set Not Supported
N/A
SAP Business ByDesign ranks higher in 6/6 features

Sourcing Analysis

8.0
80%
1 Rating
N/A
0 Ratings

Bids Analyzed and Compared

8.0
80%
1 Rating
N/A
0 Ratings

Invoice Automated Matching

8.0
80%
1 Rating
N/A
0 Ratings

Requisitions-to-Purchase Orders Integrated

8.0
80%
1 Rating
N/A
0 Ratings

Spend Compliance Management

8.0
80%
1 Rating
N/A
0 Ratings

Supplier Management

8.0
80%
1 Rating
N/A
0 Ratings

Logistics

9.2

SAP Business ByDesign

92%

Sugar Sell (SugarCRM)

Feature Set Not Supported
N/A
SAP Business ByDesign ranks higher in 2/2 features

Inventory Visibility

9.2
92%
3 Ratings
N/A
0 Ratings

Warehouse Workforce Management

9.2
92%
2 Ratings
N/A
0 Ratings

Manufacturing

9.0

SAP Business ByDesign

90%

Sugar Sell (SugarCRM)

Feature Set Not Supported
N/A
SAP Business ByDesign ranks higher in 9/9 features

Production Process Design

9.2
92%
3 Ratings
N/A
0 Ratings

Supply Chain Business Flows

9.2
92%
3 Ratings
N/A
0 Ratings

Production Management

9.2
92%
3 Ratings
N/A
0 Ratings

Contracted Manufacturing Management

10.0
100%
1 Rating
N/A
0 Ratings

Configuration Management

8.0
80%
2 Ratings
N/A
0 Ratings

Work Definition

10.0
100%
1 Rating
N/A
0 Ratings

Work Execution

8.0
80%
2 Ratings
N/A
0 Ratings

Advanced Fulfillment

8.0
80%
2 Ratings
N/A
0 Ratings

Manufacturing Costs

9.2
92%
3 Ratings
N/A
0 Ratings

Supply Chain

8.6

SAP Business ByDesign

86%

Sugar Sell (SugarCRM)

Feature Set Not Supported
N/A
SAP Business ByDesign ranks higher in 4/4 features

Forecasting

9.2
92%
3 Ratings
N/A
0 Ratings

Inventory Planning

9.2
92%
3 Ratings
N/A
0 Ratings

Multi-tier Supply Chain Planning

8.0
80%
2 Ratings
N/A
0 Ratings

Performance Monitoring

8.0
80%
2 Ratings
N/A
0 Ratings

Sales Force Automation

SAP Business ByDesign

Feature Set Not Supported
N/A
8.4

Sugar Sell (SugarCRM)

84%
Sugar Sell (SugarCRM) ranks higher in 9/9 features

Customer data management / contact management

N/A
0 Ratings
8.8
88%
32 Ratings

Workflow management

N/A
0 Ratings
8.5
85%
28 Ratings

Territory management

N/A
0 Ratings
8.6
86%
26 Ratings

Opportunity management

N/A
0 Ratings
8.6
86%
26 Ratings

Integration with email client (e.g., Outlook or Gmail)

N/A
0 Ratings
8.9
89%
29 Ratings

Contract management

N/A
0 Ratings
8.6
86%
26 Ratings

Quote & order management

N/A
0 Ratings
7.8
78%
24 Ratings

Interaction tracking

N/A
0 Ratings
7.7
77%
30 Ratings

Channel / partner relationship management

N/A
0 Ratings
8.5
85%
25 Ratings

Customer Service & Support

SAP Business ByDesign

Feature Set Not Supported
N/A
8.8

Sugar Sell (SugarCRM)

88%
Sugar Sell (SugarCRM) ranks higher in 3/3 features

Case management

N/A
0 Ratings
9.0
90%
24 Ratings

Call center management

N/A
0 Ratings
8.6
86%
19 Ratings

Help desk management

N/A
0 Ratings
8.7
87%
17 Ratings

Marketing Automation

SAP Business ByDesign

Feature Set Not Supported
N/A
8.3

Sugar Sell (SugarCRM)

83%
Sugar Sell (SugarCRM) ranks higher in 2/2 features

Lead management

N/A
0 Ratings
8.9
89%
22 Ratings

Email marketing

N/A
0 Ratings
7.8
78%
23 Ratings

CRM Project Management

SAP Business ByDesign

Feature Set Not Supported
N/A
8.8

Sugar Sell (SugarCRM)

88%
Sugar Sell (SugarCRM) ranks higher in 3/3 features

Task management

N/A
0 Ratings
9.0
90%
26 Ratings

Billing and invoicing management

N/A
0 Ratings
8.7
87%
18 Ratings

Reporting

N/A
0 Ratings
8.7
87%
24 Ratings

CRM Reporting & Analytics

SAP Business ByDesign

Feature Set Not Supported
N/A
8.8

Sugar Sell (SugarCRM)

88%
Sugar Sell (SugarCRM) ranks higher in 3/3 features

Forecasting

N/A
0 Ratings
8.7
87%
24 Ratings

Pipeline visualization

N/A
0 Ratings
9.0
90%
25 Ratings

Customizable reports

N/A
0 Ratings
8.7
87%
27 Ratings

Social CRM

SAP Business ByDesign

Feature Set Not Supported
N/A
8.4

Sugar Sell (SugarCRM)

84%
Sugar Sell (SugarCRM) ranks higher in 2/2 features

Social data

N/A
0 Ratings
8.7
87%
19 Ratings

Social engagement

N/A
0 Ratings
8.2
82%
16 Ratings

Integrations with 3rd-party Software

SAP Business ByDesign

Feature Set Not Supported
N/A
8.5

Sugar Sell (SugarCRM)

85%
Sugar Sell (SugarCRM) ranks higher in 2/2 features

Marketing automation

N/A
0 Ratings
8.7
87%
19 Ratings

Compensation management

N/A
0 Ratings
8.3
83%
13 Ratings

Platform

SAP Business ByDesign

Feature Set Not Supported
N/A
8.2

Sugar Sell (SugarCRM)

82%
Sugar Sell (SugarCRM) ranks higher in 1/1 features

Mobile access

N/A
0 Ratings
8.2
82%
20 Ratings

Attribute Ratings

  • SAP Business ByDesign is rated higher in 2 areas: Likelihood to Recommend, Likelihood to Renew
  • Sugar Sell (SugarCRM) is rated higher in 3 areas: Usability, Support Rating, Implementation Rating

Likelihood to Recommend

9.6

SAP Business ByDesign

96%
7 Ratings
8.1

Sugar Sell (SugarCRM)

81%
57 Ratings

Likelihood to Renew

9.0

SAP Business ByDesign

90%
3 Ratings
8.2

Sugar Sell (SugarCRM)

82%
26 Ratings

Usability

8.0

SAP Business ByDesign

80%
1 Rating
8.6

Sugar Sell (SugarCRM)

86%
10 Ratings

Availability

SAP Business ByDesign

N/A
0 Ratings
10.0

Sugar Sell (SugarCRM)

100%
2 Ratings

Performance

SAP Business ByDesign

N/A
0 Ratings
10.0

Sugar Sell (SugarCRM)

100%
2 Ratings

Support Rating

9.0

SAP Business ByDesign

90%
2 Ratings
9.2

Sugar Sell (SugarCRM)

92%
18 Ratings

In-Person Training

SAP Business ByDesign

N/A
0 Ratings
9.0

Sugar Sell (SugarCRM)

90%
1 Rating

Online Training

SAP Business ByDesign

N/A
0 Ratings
8.0

Sugar Sell (SugarCRM)

80%
1 Rating

Implementation Rating

8.0

SAP Business ByDesign

80%
2 Ratings
9.0

Sugar Sell (SugarCRM)

90%
9 Ratings

Configurability

SAP Business ByDesign

N/A
0 Ratings
10.0

Sugar Sell (SugarCRM)

100%
1 Rating

Ease of integration

SAP Business ByDesign

N/A
0 Ratings
10.0

Sugar Sell (SugarCRM)

100%
2 Ratings

Product Scalability

SAP Business ByDesign

N/A
0 Ratings
9.0

Sugar Sell (SugarCRM)

90%
1 Rating

Vendor post-sale

SAP Business ByDesign

N/A
0 Ratings
9.0

Sugar Sell (SugarCRM)

90%
1 Rating

Vendor pre-sale

SAP Business ByDesign

N/A
0 Ratings
9.0

Sugar Sell (SugarCRM)

90%
1 Rating

Likelihood to Recommend

SAP

Do you plan on going public at some point? If so, this may not be the best solution for you
Read full review

SugarCRM

If your organization has needs or requirements that it seems cannot be met by the industry leaders in CRM, I would urge you to talk to Sugar Sell (SugarCRM). They bent over backwards to work with different groups of people within our company to prove to them how committed they were to making the product work for us. It seamlessly integrates with our email and other applications we use frequently. And they helped us configure detailed reporting for our very complex sales territories and organizational structure. If you are looking for a very basic CRM tool that doesn't require much configuration, Sugar will still work for you, but you certainly have other options.
Read full review

Pros

SAP

  • I like the ease of use and the implementation methodology.
  • With SAP Business ByDesign you can integrate other systems with Web Services, and data technology to get information easy and fast.
  • SAP Business ByDesign includes an Analytics Module to create new reports in regards to your needs.
Read full review

SugarCRM

  • Very easy to set up and configure reports among teams. Very customizable and allows me to build reports that illustrate how the team is performing.
  • Exporting granular reports into excel for in depth analysis and actionable measures.
  • Ability to mass upload lots of information and leads. Important for our team to import lots of information on prospecting clients.
Read full review

Cons

SAP

  • Time off request could be better. Right now, there is no option for sick time
  • It crashes often
  • Customization could be better
Read full review

SugarCRM

  • The back-end programming (logical hooks) for advanced customizations could benefit from a more user-friendly interface
  • General layout could be improved by the addition of modern templates to customize the standard look and feel
  • Support communities could be further improved with the addition of videos on how to do specific configuration, modules.
Read full review

Pricing Details

SAP Business ByDesign

Starting Price

Editions & Modules

SAP Business ByDesign editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    Optional

    Additional Details

    SAP Business ByDesign is available for a monthly software-as-a-service (SaaS) subscription, based on a base package, user types, and number of users.

    Sugar Sell (SugarCRM)

    Starting Price

    $52 per month

    Editions & Modules

    Sugar Sell (SugarCRM) editions and modules pricing
    EditionModules
    Sugar Sell$80.001
    Sugar Professional$52.002
    Sugar Enterprise$85.003

    Footnotes

    1. Per User/Per Month (billed annually)
    2. Per User/Per Month (billed annually)
    3. Per User/Per Month (billed annually)

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Likelihood to Renew

    SAP

    SAP BYD work centers are consistent and easy to navigate once you understand one work center. The document flow tab that is in each window allows one to see all related transactions. Document flow is important because one is able to see the flow of transactions and can therefore reverse transactions by following the document flow in reverse. It is possible to group items in each overview screen to see what items are open. The system is working as hoped.
    Read full review

    SugarCRM

    Our organization will continue to use Sugar as long as it remains cost effective and it addresses the majority of our needs. I will, however, recommend looking into other options once our needs increase and there is additional budget for some bigger named and more robust platform options. I feel if the application was friendlier to end users we would get better productivity as well.
    Read full review

    Usability

    SAP

    Because SAP Business ByDesign allows us to improve our work, reduce the operational steps, implement audit controls, allows us found standard reports or it allows us to create new ones if you need more than the exists are enough for your work or your needs. Overall, SAP Business ByDesign allows us to standardize our operations, enhance our work, improve our skills, work over a web environment or mobile interface.
    Read full review

    SugarCRM

    There's a learning curve associated with Sugar. Right away, it's not as easy as an out-of-the-box CRM. Once you learn how to use Sugar, the system fits what your needs are. With any other CRM, you'd be trying to figure out how your company can best fit the CRM. You don't want to change your business cycle for your CRM, the CRM should fit your business cycle.
    Read full review

    Reliability and Availability

    SAP

    No answers on this topic

    SugarCRM

    SugarCRM has never been down for us.
    Read full review

    Performance

    SAP

    No answers on this topic

    SugarCRM

    No response time issues ever. Very productive due to its ease of use.
    Read full review

    Support Rating

    SAP

    The Business ByDesign support is stablished since you contract the service with SAP. SAP resolves according to the service level agreement. Currently, we continue with the service and we are using the support channels available. We are receiving the support. The SAP support gets an incident and after that, they contact us to resolve the incident, if necessary, they set the meeting to understand it or we explain the incident
    Read full review

    SugarCRM

    Sugar Sell's support team is great, they helped us during the implementation process when we were new to the Sugar Sell CRM. They explained to us the essential feature sets that we can explore and implement tailored to our use case, requirements, and expectation of the platform. They are also super responsive and are available on multiple channels like call, mobile support, chat apart from email which makes them very much reachable in case of any mission-critical issue.
    Read full review

    In-Person Training

    SAP

    No answers on this topic

    SugarCRM

    We feel clasroom training is essential to ensure user adoption and buy-in. Video and on-line training courses gave their place but being in a classroom setting enables the Team to make any potential CRM issues visble right up front.
    Read full review

    Online Training

    SAP

    No answers on this topic

    SugarCRM

    Only part of an implemementation as noted previously.
    Read full review

    Implementation Rating

    SAP

    I recommend implementing all workshops during the ERP selection that you need to know very well about the ERP software. It allows us to gather information to accurate the plan of the project implementation. Additionally, we must reach the high-level commitment to achieve the main goals, to define the RACI matrix and communicate to all project stakeholders.
    Read full review

    SugarCRM

    Study, study, and study. Be prepared to train everyday until all processes are flowing nicely. The CRM is the elephant and figuring out where to take the first bite can be a challenge. But there is only one way to eat this elephant, one bite at a time. Systematic planning is very important.
    Read full review

    Alternatives Considered

    SAP

    ByDesign stacks up well against the competition. Companies that do multiple things are usually the best fit (manufacturing, distribution, and service). The more 'modules' used, the fewer competitors will be able to meet the company's needs. It is not inexpensive, but if the needs of the company have the complexity from either a global perspective and need localizations and foreign currency, or a volume perspective and need resources greater than what can be easily housed on-premise, ByDesign should be a top consideration.
    Read full review

    SugarCRM

    GoldMine was an archaic platform. Adding custom fields was difficult. Reporting was horrible. Sugar CRM blows it out of the water. It's also easier to use and navigate. Having all of the data available from any browser is also a tremendous advantage compared to our private installation of GoldMine which required their software and a VPN connection.
    Read full review

    Scalability

    SAP

    No answers on this topic

    SugarCRM

    Works from 2-300 Users in our experience.
    Read full review

    Return on Investment

    SAP

    • Positive - Access to the real-time reporting allowing for faster decision making especially when fixed price projects are heading into an over budget position.
    • Positive - Complex KPI can now be tracked and as a consequence intensive plans can be made to capitalise on this level of reporting. Staff also have clear visibility over their own performance.
    • Negative - We are a bit on the small side at 30 employees for a ByD solution so it was relatively expensive for us. It would be a much better value preposition above 50 employees.
    Read full review

    SugarCRM

    • Just one of our customized modules allowed us to automate multiple processes and saves us on average 500 man hours a year.
    • It allows each user to have a 360-degree view point of our databases at any given point.
    • Incorporating some of our onsite operational pieces within SugarCRM has given us the opportunity to reduce the number of places information is stored to one.
    Read full review

    Screenshots

    Add comparison