What users are saying about
47 Ratings
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Score 8.7 out of 100
226 Ratings
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Score 7.2 out of 100

Likelihood to Recommend

SAP Business ByDesign

Do you plan on going public at some point? If so, this may not be the best solution for you
Anonymous | TrustRadius Reviewer

Sugar Sell (SugarCRM)

If your organization has needs or requirements that it seems cannot be met by the industry leaders in CRM, I would urge you to talk to Sugar Sell (SugarCRM). They bent over backwards to work with different groups of people within our company to prove to them how committed they were to making the product work for us. It seamlessly integrates with our email and other applications we use frequently. And they helped us configure detailed reporting for our very complex sales territories and organizational structure.If you are looking for a very basic CRM tool that doesn't require much configuration, Sugar will still work for you, but you certainly have other options.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Payroll Management

SAP Business ByDesign
8.4
Sugar Sell (SugarCRM)
Benefit plan administration
SAP Business ByDesign
4.5
Sugar Sell (SugarCRM)
Direct deposit files
SAP Business ByDesign
9.1
Sugar Sell (SugarCRM)
Salary revision and increment management
SAP Business ByDesign
10.0
Sugar Sell (SugarCRM)
Reimbursement management
SAP Business ByDesign
10.0
Sugar Sell (SugarCRM)

Customization

SAP Business ByDesign
9.2
Sugar Sell (SugarCRM)
8.1
API for custom integration
SAP Business ByDesign
9.2
Sugar Sell (SugarCRM)
8.0
Plug-ins
SAP Business ByDesign
9.2
Sugar Sell (SugarCRM)
Custom fields
SAP Business ByDesign
Sugar Sell (SugarCRM)
8.2
Custom objects
SAP Business ByDesign
Sugar Sell (SugarCRM)
8.0
Scripting environment
SAP Business ByDesign
Sugar Sell (SugarCRM)
8.0

Security

SAP Business ByDesign
9.3
Sugar Sell (SugarCRM)
8.0
Single sign-on capability
SAP Business ByDesign
9.0
Sugar Sell (SugarCRM)
8.3
Role-based user permissions
SAP Business ByDesign
9.6
Sugar Sell (SugarCRM)
7.8

Reporting & Analytics

SAP Business ByDesign
9.2
Sugar Sell (SugarCRM)
Dashboards
SAP Business ByDesign
8.7
Sugar Sell (SugarCRM)
Standard reports
SAP Business ByDesign
9.2
Sugar Sell (SugarCRM)
Custom reports
SAP Business ByDesign
9.6
Sugar Sell (SugarCRM)

General Ledger and Configurable Accounting

SAP Business ByDesign
8.7
Sugar Sell (SugarCRM)
Accounts payable
SAP Business ByDesign
9.2
Sugar Sell (SugarCRM)
Accounts receivable
SAP Business ByDesign
9.2
Sugar Sell (SugarCRM)
Global Financial Support
SAP Business ByDesign
9.2
Sugar Sell (SugarCRM)
Primary and Secondary Ledgers
SAP Business ByDesign
9.2
Sugar Sell (SugarCRM)
Intercompany Accounting
SAP Business ByDesign
8.7
Sugar Sell (SugarCRM)
Localizations
SAP Business ByDesign
8.3
Sugar Sell (SugarCRM)
Journals and Reconciliations
SAP Business ByDesign
8.7
Sugar Sell (SugarCRM)
Enterprise Accounting
SAP Business ByDesign
9.2
Sugar Sell (SugarCRM)
Configurable Accounting
SAP Business ByDesign
9.2
Sugar Sell (SugarCRM)
Centralized Rules Framework
SAP Business ByDesign
8.0
Sugar Sell (SugarCRM)
Standardized Processes
SAP Business ByDesign
8.0
Sugar Sell (SugarCRM)

Inventory Management

SAP Business ByDesign
9.0
Sugar Sell (SugarCRM)
Inventory tracking
SAP Business ByDesign
9.2
Sugar Sell (SugarCRM)
Automatic reordering
SAP Business ByDesign
10.0
Sugar Sell (SugarCRM)
Location management
SAP Business ByDesign
8.0
Sugar Sell (SugarCRM)
Manufacturing module
SAP Business ByDesign
9.0
Sugar Sell (SugarCRM)

Order Management

SAP Business ByDesign
8.5
Sugar Sell (SugarCRM)
Pricing
SAP Business ByDesign
9.2
Sugar Sell (SugarCRM)
Order entry
SAP Business ByDesign
9.2
Sugar Sell (SugarCRM)
Credit card processing
SAP Business ByDesign
4.5
Sugar Sell (SugarCRM)
Cost of goods sold
SAP Business ByDesign
9.2
Sugar Sell (SugarCRM)
Order Orchestration
SAP Business ByDesign
9.2
Sugar Sell (SugarCRM)
End-to-end order visibility
SAP Business ByDesign
10.0
Sugar Sell (SugarCRM)
Order exception Resolution
SAP Business ByDesign
8.0
Sugar Sell (SugarCRM)

Subledger and Financial Process

SAP Business ByDesign
9.2
Sugar Sell (SugarCRM)
Automated Invoice Processing
SAP Business ByDesign
9.2
Sugar Sell (SugarCRM)
Shared Services Payments
SAP Business ByDesign
9.2
Sugar Sell (SugarCRM)
Billings Management
SAP Business ByDesign
8.7
Sugar Sell (SugarCRM)
Customer Receipt Applications
SAP Business ByDesign
9.2
Sugar Sell (SugarCRM)
Customer Collections
SAP Business ByDesign
9.2
Sugar Sell (SugarCRM)
Revenue Recognition
SAP Business ByDesign
9.2
Sugar Sell (SugarCRM)
Cash Management
SAP Business ByDesign
9.2
Sugar Sell (SugarCRM)
Asset Management
SAP Business ByDesign
9.2
Sugar Sell (SugarCRM)
Travel & Expense Management
SAP Business ByDesign
10.0
Sugar Sell (SugarCRM)
Budgetary Control & Encumbrance Accounting
SAP Business ByDesign
10.0
Sugar Sell (SugarCRM)
Period Close
SAP Business ByDesign
9.2
Sugar Sell (SugarCRM)
Transactions Tax
SAP Business ByDesign
8.0
Sugar Sell (SugarCRM)
Subledger Reconciliations
SAP Business ByDesign
9.2
Sugar Sell (SugarCRM)

Project Financial Management

SAP Business ByDesign
9.1
Sugar Sell (SugarCRM)
Budgeting and Forecasting
SAP Business ByDesign
10.0
Sugar Sell (SugarCRM)
Project Costing
SAP Business ByDesign
9.2
Sugar Sell (SugarCRM)
Cost Capture
SAP Business ByDesign
9.2
Sugar Sell (SugarCRM)
Capital Project Management
SAP Business ByDesign
9.2
Sugar Sell (SugarCRM)
Customer Invoicing
SAP Business ByDesign
9.2
Sugar Sell (SugarCRM)
Customer Contract Compliance
SAP Business ByDesign
8.0
Sugar Sell (SugarCRM)
Project Revenue Recognition
SAP Business ByDesign
9.2
Sugar Sell (SugarCRM)
Project Financial Performance Analysis
SAP Business ByDesign
9.2
Sugar Sell (SugarCRM)
Project Financials Dashboard
SAP Business ByDesign
9.2
Sugar Sell (SugarCRM)
Real-time Financial Reporting
SAP Business ByDesign
9.2
Sugar Sell (SugarCRM)
Embedded Business Intelligence
SAP Business ByDesign
9.2
Sugar Sell (SugarCRM)
Project Planning Collaboration
SAP Business ByDesign
9.2
Sugar Sell (SugarCRM)

Project Execution Management

SAP Business ByDesign
8.3
Sugar Sell (SugarCRM)
Project Planning and Scheduling
SAP Business ByDesign
9.2
Sugar Sell (SugarCRM)
Project Manager Dashboard
SAP Business ByDesign
9.2
Sugar Sell (SugarCRM)
Resource Manager Dashboard
SAP Business ByDesign
8.0
Sugar Sell (SugarCRM)
Task Insight for Project Managers
SAP Business ByDesign
8.0
Sugar Sell (SugarCRM)
Project Manager Mobile Functionality
SAP Business ByDesign
8.0
Sugar Sell (SugarCRM)
Team Member Task Collaboration
SAP Business ByDesign
8.0
Sugar Sell (SugarCRM)
Real-Time Project Reporting
SAP Business ByDesign
8.0
Sugar Sell (SugarCRM)

Grants Management

SAP Business ByDesign
10.0
Sugar Sell (SugarCRM)
Award Lifecycle Management
SAP Business ByDesign
10.0
Sugar Sell (SugarCRM)
Spending Control
SAP Business ByDesign
10.0
Sugar Sell (SugarCRM)
Billing
SAP Business ByDesign
10.0
Sugar Sell (SugarCRM)

Procurement

SAP Business ByDesign
8.0
Sugar Sell (SugarCRM)
Sourcing Analysis
SAP Business ByDesign
8.0
Sugar Sell (SugarCRM)
Bids Analyzed and Compared
SAP Business ByDesign
8.0
Sugar Sell (SugarCRM)
Invoice Automated Matching
SAP Business ByDesign
8.0
Sugar Sell (SugarCRM)
Requisitions-to-Purchase Orders Integrated
SAP Business ByDesign
8.0
Sugar Sell (SugarCRM)
Spend Compliance Management
SAP Business ByDesign
8.0
Sugar Sell (SugarCRM)
Supplier Management
SAP Business ByDesign
8.0
Sugar Sell (SugarCRM)

Logistics

SAP Business ByDesign
9.2
Sugar Sell (SugarCRM)
Inventory Visibility
SAP Business ByDesign
9.2
Sugar Sell (SugarCRM)
Warehouse Workforce Management
SAP Business ByDesign
9.2
Sugar Sell (SugarCRM)

Manufacturing

SAP Business ByDesign
9.0
Sugar Sell (SugarCRM)
Production Process Design
SAP Business ByDesign
9.2
Sugar Sell (SugarCRM)
Supply Chain Business Flows
SAP Business ByDesign
9.2
Sugar Sell (SugarCRM)
Production Management
SAP Business ByDesign
9.2
Sugar Sell (SugarCRM)
Contracted Manufacturing Management
SAP Business ByDesign
10.0
Sugar Sell (SugarCRM)
Configuration Management
SAP Business ByDesign
8.0
Sugar Sell (SugarCRM)
Work Definition
SAP Business ByDesign
10.0
Sugar Sell (SugarCRM)
Work Execution
SAP Business ByDesign
8.0
Sugar Sell (SugarCRM)
Advanced Fulfillment
SAP Business ByDesign
8.0
Sugar Sell (SugarCRM)
Manufacturing Costs
SAP Business ByDesign
9.2
Sugar Sell (SugarCRM)

Supply Chain

SAP Business ByDesign
8.6
Sugar Sell (SugarCRM)
Forecasting
SAP Business ByDesign
9.2
Sugar Sell (SugarCRM)
Inventory Planning
SAP Business ByDesign
9.2
Sugar Sell (SugarCRM)
Multi-tier Supply Chain Planning
SAP Business ByDesign
8.0
Sugar Sell (SugarCRM)
Performance Monitoring
SAP Business ByDesign
8.0
Sugar Sell (SugarCRM)

Sales Force Automation

SAP Business ByDesign
Sugar Sell (SugarCRM)
7.9
Customer data management / contact management
SAP Business ByDesign
Sugar Sell (SugarCRM)
8.3
Workflow management
SAP Business ByDesign
Sugar Sell (SugarCRM)
7.9
Territory management
SAP Business ByDesign
Sugar Sell (SugarCRM)
8.2
Opportunity management
SAP Business ByDesign
Sugar Sell (SugarCRM)
8.0
Integration with email client (e.g., Outlook or Gmail)
SAP Business ByDesign
Sugar Sell (SugarCRM)
8.3
Contract management
SAP Business ByDesign
Sugar Sell (SugarCRM)
7.8
Quote & order management
SAP Business ByDesign
Sugar Sell (SugarCRM)
7.7
Interaction tracking
SAP Business ByDesign
Sugar Sell (SugarCRM)
7.4
Channel / partner relationship management
SAP Business ByDesign
Sugar Sell (SugarCRM)
7.9

Customer Service & Support

SAP Business ByDesign
Sugar Sell (SugarCRM)
7.8
Case management
SAP Business ByDesign
Sugar Sell (SugarCRM)
8.0
Call center management
SAP Business ByDesign
Sugar Sell (SugarCRM)
8.0
Help desk management
SAP Business ByDesign
Sugar Sell (SugarCRM)
7.4

Marketing Automation

SAP Business ByDesign
Sugar Sell (SugarCRM)
7.2
Lead management
SAP Business ByDesign
Sugar Sell (SugarCRM)
7.8
Email marketing
SAP Business ByDesign
Sugar Sell (SugarCRM)
6.6

CRM Project Management

SAP Business ByDesign
Sugar Sell (SugarCRM)
8.2
Task management
SAP Business ByDesign
Sugar Sell (SugarCRM)
8.2
Billing and invoicing management
SAP Business ByDesign
Sugar Sell (SugarCRM)
8.2
Reporting
SAP Business ByDesign
Sugar Sell (SugarCRM)
8.2

CRM Reporting & Analytics

SAP Business ByDesign
Sugar Sell (SugarCRM)
8.0
Forecasting
SAP Business ByDesign
Sugar Sell (SugarCRM)
8.1
Pipeline visualization
SAP Business ByDesign
Sugar Sell (SugarCRM)
7.8
Customizable reports
SAP Business ByDesign
Sugar Sell (SugarCRM)
8.2

Social CRM

SAP Business ByDesign
Sugar Sell (SugarCRM)
8.1
Social data
SAP Business ByDesign
Sugar Sell (SugarCRM)
8.1
Social engagement
SAP Business ByDesign
Sugar Sell (SugarCRM)
8.1

Integrations with 3rd-party Software

SAP Business ByDesign
Sugar Sell (SugarCRM)
7.7
Marketing automation
SAP Business ByDesign
Sugar Sell (SugarCRM)
7.8
Compensation management
SAP Business ByDesign
Sugar Sell (SugarCRM)
7.6

Platform

SAP Business ByDesign
Sugar Sell (SugarCRM)
7.3
Mobile access
SAP Business ByDesign
Sugar Sell (SugarCRM)
7.3

Pros

SAP Business ByDesign

  • I like the ease of use and the implementation methodology.
  • With SAP Business ByDesign you can integrate other systems with Web Services, and data technology to get information easy and fast.
  • SAP Business ByDesign includes an Analytics Module to create new reports in regards to your needs.
Henry Winchonlong | TrustRadius Reviewer

Sugar Sell (SugarCRM)

  • Very easy to set up and configure reports among teams. Very customizable and allows me to build reports that illustrate how the team is performing.
  • Exporting granular reports into excel for in depth analysis and actionable measures.
  • Ability to mass upload lots of information and leads. Important for our team to import lots of information on prospecting clients.
Anonymous | TrustRadius Reviewer

Cons

SAP Business ByDesign

  • Time off request could be better. Right now, there is no option for sick time
  • It crashes often
  • Customization could be better
Anonymous | TrustRadius Reviewer

Sugar Sell (SugarCRM)

  • The back-end programming (logical hooks) for advanced customizations could benefit from a more user-friendly interface
  • General layout could be improved by the addition of modern templates to customize the standard look and feel
  • Support communities could be further improved with the addition of videos on how to do specific configuration, modules.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

SAP Business ByDesign

SAP Business ByDesign 9.0
Based on 3 answers
SAP BYD work centers are consistent and easy to navigate once you understand one work center. The document flow tab that is in each window allows one to see all related transactions. Document flow is important because one is able to see the flow of transactions and can therefore reverse transactions by following the document flow in reverse. It is possible to group items in each overview screen to see what items are open. The system is working as hoped.
Larry Peck, CPA | TrustRadius Reviewer

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 8.2
Based on 26 answers
Our organization will continue to use Sugar as long as it remains cost effective and it addresses the majority of our needs. I will, however, recommend looking into other options once our needs increase and there is additional budget for some bigger named and more robust platform options. I feel if the application was friendlier to end users we would get better productivity as well.
Andrew Dunifer, MBA/MS MIS | TrustRadius Reviewer

Usability

SAP Business ByDesign

SAP Business ByDesign 8.0
Based on 1 answer
Because SAP Business ByDesign allows us to improve our work, reduce the operational steps, implement audit controls, allows us found standard reports or it allows us to create new ones if you need more than the exists are enough for your work or your needs. Overall, SAP Business ByDesign allows us to standardize our operations, enhance our work, improve our skills, work over a web environment or mobile interface.
Henry Winchonlong | TrustRadius Reviewer

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 8.0
Based on 10 answers
There's a learning curve associated with Sugar. Right away, it's not as easy as an out-of-the-box CRM. Once you learn how to use Sugar, the system fits what your needs are. With any other CRM, you'd be trying to figure out how your company can best fit the CRM. You don't want to change your business cycle for your CRM, the CRM should fit your business cycle.
Anonymous | TrustRadius Reviewer

Reliability and Availability

SAP Business ByDesign

No score
No answers yet
No answers on this topic

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 10.0
Based on 2 answers
SugarCRM has never been down for us.
Peter Fletcher | TrustRadius Reviewer

Performance

SAP Business ByDesign

No score
No answers yet
No answers on this topic

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 10.0
Based on 2 answers
No response time issues ever. Very productive due to its ease of use.
Peter Fletcher | TrustRadius Reviewer

Support Rating

SAP Business ByDesign

SAP Business ByDesign 9.0
Based on 1 answer
The Business ByDesign support is stablished since you contract the service with SAP. SAP resolves according to the service level agreement. Currently, we continue with the service and we are using the support channels available. We are receiving the support. The SAP support gets an incident and after that, they contact us to resolve the incident, if necessary, they set the meeting to understand it or we explain the incident
Henry Winchonlong | TrustRadius Reviewer

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 8.5
Based on 18 answers
The support overall at least for us has been phenomenal. Anytime that the system has any Issues at all IT gets in contact from someone from support to get the system back up and running. Have never gone more than 30 minutes with the system not working. So overall I will be definetely recommending this system in any other company that I may work for in the future.
Sebastian Cuadras | TrustRadius Reviewer

In-Person Training

SAP Business ByDesign

No score
No answers yet
No answers on this topic

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 9.0
Based on 1 answer
We feel clasroom training is essential to ensure user adoption and buy-in. Video and on-line training courses gave their place but being in a classroom setting enables the Team to make any potential CRM issues visble right up front.
Peter Fletcher | TrustRadius Reviewer

Online Training

SAP Business ByDesign

No score
No answers yet
No answers on this topic

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 8.0
Based on 1 answer
Only part of an implemementation as noted previously.
Peter Fletcher | TrustRadius Reviewer

Implementation Rating

SAP Business ByDesign

SAP Business ByDesign 8.0
Based on 1 answer
I recommend implementing all workshops during the ERP selection that you need to know very well about the ERP software. It allows us to gather information to accurate the plan of the project implementation. Additionally, we must reach the high-level commitment to achieve the main goals, to define the RACI matrix and communicate to all project stakeholders.
Henry Winchonlong | TrustRadius Reviewer

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 9.0
Based on 9 answers
Study, study, and study. Be prepared to train everyday until all processes are flowing nicely. The CRM is the elephant and figuring out where to take the first bite can be a challenge. But there is only one way to eat this elephant, one bite at a time. Systematic planning is very important.
Marc Prince | TrustRadius Reviewer

Alternatives Considered

SAP Business ByDesign

ByDesign stacks up well against the competition. Companies that do multiple things are usually the best fit (manufacturing, distribution, and service). The more 'modules' used, the fewer competitors will be able to meet the company's needs. It is not inexpensive, but if the needs of the company have the complexity from either a global perspective and need localizations and foreign currency, or a volume perspective and need resources greater than what can be easily housed on-premise, ByDesign should be a top consideration.
Brandon Knight | TrustRadius Reviewer

Sugar Sell (SugarCRM)

GoldMine was an archaic platform. Adding custom fields was difficult. Reporting was horrible. Sugar CRM blows it out of the water. It's also easier to use and navigate. Having all of the data available from any browser is also a tremendous advantage compared to our private installation of GoldMine which required their software and a VPN connection.
Sid Haas | TrustRadius Reviewer

Scalability

SAP Business ByDesign

No score
No answers yet
No answers on this topic

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 9.0
Based on 1 answer
Works from 2-300 Users in our experience.
Peter Fletcher | TrustRadius Reviewer

Return on Investment

SAP Business ByDesign

  • Positive - Access to the real-time reporting allowing for faster decision making especially when fixed price projects are heading into an over budget position.
  • Positive - Complex KPI can now be tracked and as a consequence intensive plans can be made to capitalise on this level of reporting. Staff also have clear visibility over their own performance.
  • Negative - We are a bit on the small side at 30 employees for a ByD solution so it was relatively expensive for us. It would be a much better value preposition above 50 employees.
Rod Taubman | TrustRadius Reviewer

Sugar Sell (SugarCRM)

  • Just one of our customized modules allowed us to automate multiple processes and saves us on average 500 man hours a year.
  • It allows each user to have a 360-degree view point of our databases at any given point.
  • Incorporating some of our onsite operational pieces within SugarCRM has given us the opportunity to reduce the number of places information is stored to one.
Jennifer Stewart | TrustRadius Reviewer

Screenshots

Pricing Details

SAP Business ByDesign

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Optional

SAP Business ByDesign Editions & Modules

Additional Pricing Details
SAP Business ByDesign is available for a monthly software-as-a-service (SaaS) subscription, based on a base package, user types, and number of users.

Sugar Sell (SugarCRM)

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Sugar Sell (SugarCRM) Editions & Modules

Edition
Sugar Sell$80.001
Sugar Professional$52.001
Sugar Enterprise$85.001
  1. Per User/Per Month (billed annually)
Additional Pricing Details

Rating Summary

Likelihood to Recommend

SAP Business ByDesign
9.5
Sugar Sell (SugarCRM)
8.0

Likelihood to Renew

SAP Business ByDesign
9.0
Sugar Sell (SugarCRM)
8.2

Usability

SAP Business ByDesign
8.0
Sugar Sell (SugarCRM)
8.0

Reliability and Availability

SAP Business ByDesign
Sugar Sell (SugarCRM)
10.0

Performance

SAP Business ByDesign
Sugar Sell (SugarCRM)
10.0

Support Rating

SAP Business ByDesign
9.0
Sugar Sell (SugarCRM)
8.5

In-Person Training

SAP Business ByDesign
Sugar Sell (SugarCRM)
9.0

Online Training

SAP Business ByDesign
Sugar Sell (SugarCRM)
8.0

Implementation Rating

SAP Business ByDesign
8.0
Sugar Sell (SugarCRM)
9.0

Scalability

SAP Business ByDesign
Sugar Sell (SugarCRM)
9.0

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