55 Ratings
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Score 7.9 out of 100
68 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.7 out of 100

Feature Set Ratings

  • SAP Business ByDesign ranks higher in 2 feature sets: Customization, Security

Payroll Management

8.4

SAP Business ByDesign

84%

Zendesk Sell

Feature Set Not Supported
N/A
SAP Business ByDesign ranks higher in 4/4 features

Benefit plan administration

4.5
45%
1 Rating
N/A
0 Ratings

Direct deposit files

9.1
91%
1 Rating
N/A
0 Ratings

Salary revision and increment management

10.0
100%
2 Ratings
N/A
0 Ratings

Reimbursement management

10.0
100%
2 Ratings
N/A
0 Ratings

Customization

9.2

SAP Business ByDesign

92%
3.7

Zendesk Sell

37%
Zendesk Sell ranks higher in 3/5 features

API for custom integration

9.2
92%
4 Ratings
3.0
30%
8 Ratings

Plug-ins

9.2
92%
5 Ratings
N/A
0 Ratings

Custom fields

N/A
0 Ratings
6.0
60%
15 Ratings

Custom objects

N/A
0 Ratings
4.8
48%
10 Ratings

Scripting environment

N/A
0 Ratings
1.1
11%
6 Ratings

Security

9.3

SAP Business ByDesign

93%
9.2

Zendesk Sell

92%
SAP Business ByDesign ranks higher in 1/2 features

Single sign-on capability

9.0
90%
4 Ratings
9.1
91%
12 Ratings

Role-based user permissions

9.6
96%
5 Ratings
9.2
92%
11 Ratings

Reporting & Analytics

9.2

SAP Business ByDesign

92%

Zendesk Sell

Feature Set Not Supported
N/A
SAP Business ByDesign ranks higher in 3/3 features

Dashboards

8.8
88%
5 Ratings
N/A
0 Ratings

Standard reports

9.2
92%
5 Ratings
N/A
0 Ratings

Custom reports

9.6
96%
5 Ratings
N/A
0 Ratings

General Ledger and Configurable Accounting

8.7

SAP Business ByDesign

87%

Zendesk Sell

Feature Set Not Supported
N/A
SAP Business ByDesign ranks higher in 11/11 features

Accounts payable

9.2
92%
4 Ratings
N/A
0 Ratings

Accounts receivable

9.2
92%
4 Ratings
N/A
0 Ratings

Global Financial Support

9.2
92%
2 Ratings
N/A
0 Ratings

Primary and Secondary Ledgers

9.2
92%
2 Ratings
N/A
0 Ratings

Intercompany Accounting

8.8
88%
3 Ratings
N/A
0 Ratings

Localizations

8.4
84%
3 Ratings
N/A
0 Ratings

Journals and Reconciliations

8.8
88%
2 Ratings
N/A
0 Ratings

Enterprise Accounting

9.2
92%
3 Ratings
N/A
0 Ratings

Configurable Accounting

9.2
92%
2 Ratings
N/A
0 Ratings

Centralized Rules Framework

8.0
80%
1 Rating
N/A
0 Ratings

Standardized Processes

8.0
80%
1 Rating
N/A
0 Ratings

Inventory Management

9.1

SAP Business ByDesign

91%

Zendesk Sell

Feature Set Not Supported
N/A
SAP Business ByDesign ranks higher in 4/4 features

Inventory tracking

9.2
92%
4 Ratings
N/A
0 Ratings

Automatic reordering

10.0
100%
3 Ratings
N/A
0 Ratings

Location management

8.0
80%
3 Ratings
N/A
0 Ratings

Manufacturing module

9.0
90%
2 Ratings
N/A
0 Ratings

Order Management

8.5

SAP Business ByDesign

85%

Zendesk Sell

Feature Set Not Supported
N/A
SAP Business ByDesign ranks higher in 7/7 features

Pricing

9.2
92%
4 Ratings
N/A
0 Ratings

Order entry

9.2
92%
4 Ratings
N/A
0 Ratings

Credit card processing

4.5
45%
1 Rating
N/A
0 Ratings

Cost of goods sold

9.2
92%
4 Ratings
N/A
0 Ratings

Order Orchestration

9.2
92%
2 Ratings
N/A
0 Ratings

End-to-end order visibility

10.0
100%
2 Ratings
N/A
0 Ratings

Order exception Resolution

8.0
80%
2 Ratings
N/A
0 Ratings

Subledger and Financial Process

9.2

SAP Business ByDesign

92%

Zendesk Sell

Feature Set Not Supported
N/A
SAP Business ByDesign ranks higher in 13/13 features

Automated Invoice Processing

9.2
92%
2 Ratings
N/A
0 Ratings

Shared Services Payments

9.2
92%
2 Ratings
N/A
0 Ratings

Billings Management

8.8
88%
3 Ratings
N/A
0 Ratings

Customer Receipt Applications

9.2
92%
2 Ratings
N/A
0 Ratings

Customer Collections

9.2
92%
2 Ratings
N/A
0 Ratings

Revenue Recognition

9.2
92%
3 Ratings
N/A
0 Ratings

Cash Management

9.2
92%
2 Ratings
N/A
0 Ratings

Asset Management

9.2
92%
2 Ratings
N/A
0 Ratings

Travel & Expense Management

10.0
100%
2 Ratings
N/A
0 Ratings

Budgetary Control & Encumbrance Accounting

10.0
100%
1 Rating
N/A
0 Ratings

Period Close

9.2
92%
2 Ratings
N/A
0 Ratings

Transactions Tax

8.0
80%
1 Rating
N/A
0 Ratings

Subledger Reconciliations

9.2
92%
2 Ratings
N/A
0 Ratings

Project Financial Management

9.2

SAP Business ByDesign

92%

Zendesk Sell

Feature Set Not Supported
N/A
SAP Business ByDesign ranks higher in 12/12 features

Budgeting and Forecasting

10.0
100%
1 Rating
N/A
0 Ratings

Project Costing

9.2
92%
2 Ratings
N/A
0 Ratings

Cost Capture

9.2
92%
2 Ratings
N/A
0 Ratings

Capital Project Management

9.2
92%
2 Ratings
N/A
0 Ratings

Customer Invoicing

9.2
92%
2 Ratings
N/A
0 Ratings

Customer Contract Compliance

8.0
80%
1 Rating
N/A
0 Ratings

Project Revenue Recognition

9.2
92%
2 Ratings
N/A
0 Ratings

Project Financial Performance Analysis

9.2
92%
2 Ratings
N/A
0 Ratings

Project Financials Dashboard

9.2
92%
2 Ratings
N/A
0 Ratings

Real-time Financial Reporting

9.2
92%
2 Ratings
N/A
0 Ratings

Embedded Business Intelligence

9.2
92%
2 Ratings
N/A
0 Ratings

Project Planning Collaboration

9.2
92%
2 Ratings
N/A
0 Ratings

Project Execution Management

8.3

SAP Business ByDesign

83%

Zendesk Sell

Feature Set Not Supported
N/A
SAP Business ByDesign ranks higher in 7/7 features

Project Planning and Scheduling

9.2
92%
3 Ratings
N/A
0 Ratings

Project Manager Dashboard

9.2
92%
3 Ratings
N/A
0 Ratings

Resource Manager Dashboard

8.0
80%
2 Ratings
N/A
0 Ratings

Task Insight for Project Managers

8.0
80%
2 Ratings
N/A
0 Ratings

Project Manager Mobile Functionality

8.0
80%
2 Ratings
N/A
0 Ratings

Team Member Task Collaboration

8.0
80%
1 Rating
N/A
0 Ratings

Real-Time Project Reporting

8.0
80%
1 Rating
N/A
0 Ratings

Grants Management

10.0

SAP Business ByDesign

100%

Zendesk Sell

Feature Set Not Supported
N/A
SAP Business ByDesign ranks higher in 3/3 features

Award Lifecycle Management

10.0
100%
1 Rating
N/A
0 Ratings

Spending Control

10.0
100%
1 Rating
N/A
0 Ratings

Billing

10.0
100%
1 Rating
N/A
0 Ratings

Procurement

8.0

SAP Business ByDesign

80%

Zendesk Sell

Feature Set Not Supported
N/A
SAP Business ByDesign ranks higher in 6/6 features

Sourcing Analysis

8.0
80%
1 Rating
N/A
0 Ratings

Bids Analyzed and Compared

8.0
80%
1 Rating
N/A
0 Ratings

Invoice Automated Matching

8.0
80%
1 Rating
N/A
0 Ratings

Requisitions-to-Purchase Orders Integrated

8.0
80%
1 Rating
N/A
0 Ratings

Spend Compliance Management

8.0
80%
1 Rating
N/A
0 Ratings

Supplier Management

8.0
80%
1 Rating
N/A
0 Ratings

Logistics

9.2

SAP Business ByDesign

92%

Zendesk Sell

Feature Set Not Supported
N/A
SAP Business ByDesign ranks higher in 2/2 features

Inventory Visibility

9.2
92%
3 Ratings
N/A
0 Ratings

Warehouse Workforce Management

9.2
92%
2 Ratings
N/A
0 Ratings

Manufacturing

9.0

SAP Business ByDesign

90%

Zendesk Sell

Feature Set Not Supported
N/A
SAP Business ByDesign ranks higher in 9/9 features

Production Process Design

9.2
92%
3 Ratings
N/A
0 Ratings

Supply Chain Business Flows

9.2
92%
3 Ratings
N/A
0 Ratings

Production Management

9.2
92%
3 Ratings
N/A
0 Ratings

Contracted Manufacturing Management

10.0
100%
1 Rating
N/A
0 Ratings

Configuration Management

8.0
80%
2 Ratings
N/A
0 Ratings

Work Definition

10.0
100%
1 Rating
N/A
0 Ratings

Work Execution

8.0
80%
2 Ratings
N/A
0 Ratings

Advanced Fulfillment

8.0
80%
2 Ratings
N/A
0 Ratings

Manufacturing Costs

9.2
92%
3 Ratings
N/A
0 Ratings

Supply Chain

8.6

SAP Business ByDesign

86%

Zendesk Sell

Feature Set Not Supported
N/A
SAP Business ByDesign ranks higher in 4/4 features

Forecasting

9.2
92%
3 Ratings
N/A
0 Ratings

Inventory Planning

9.2
92%
3 Ratings
N/A
0 Ratings

Multi-tier Supply Chain Planning

8.0
80%
2 Ratings
N/A
0 Ratings

Performance Monitoring

8.0
80%
2 Ratings
N/A
0 Ratings

Sales Force Automation

SAP Business ByDesign

Feature Set Not Supported
N/A
6.1

Zendesk Sell

61%
Zendesk Sell ranks higher in 9/9 features

Customer data management / contact management

N/A
0 Ratings
7.9
79%
14 Ratings

Workflow management

N/A
0 Ratings
6.6
66%
15 Ratings

Territory management

N/A
0 Ratings
4.8
48%
8 Ratings

Opportunity management

N/A
0 Ratings
6.3
63%
13 Ratings

Integration with email client (e.g., Outlook or Gmail)

N/A
0 Ratings
6.2
62%
15 Ratings

Contract management

N/A
0 Ratings
5.4
54%
10 Ratings

Quote & order management

N/A
0 Ratings
3.9
39%
7 Ratings

Interaction tracking

N/A
0 Ratings
7.0
70%
15 Ratings

Channel / partner relationship management

N/A
0 Ratings
6.5
65%
11 Ratings

Customer Service & Support

SAP Business ByDesign

Feature Set Not Supported
N/A
8.9

Zendesk Sell

89%
Zendesk Sell ranks higher in 3/3 features

Case management

N/A
0 Ratings
8.8
88%
7 Ratings

Call center management

N/A
0 Ratings
8.7
87%
8 Ratings

Help desk management

N/A
0 Ratings
9.1
91%
11 Ratings

Marketing Automation

SAP Business ByDesign

Feature Set Not Supported
N/A
7.0

Zendesk Sell

70%
Zendesk Sell ranks higher in 2/2 features

Lead management

N/A
0 Ratings
6.3
63%
12 Ratings

Email marketing

N/A
0 Ratings
7.7
77%
9 Ratings

CRM Project Management

SAP Business ByDesign

Feature Set Not Supported
N/A
5.3

Zendesk Sell

53%
Zendesk Sell ranks higher in 3/3 features

Task management

N/A
0 Ratings
7.6
76%
13 Ratings

Billing and invoicing management

N/A
0 Ratings
1.0
10%
5 Ratings

Reporting

N/A
0 Ratings
7.2
72%
13 Ratings

CRM Reporting & Analytics

SAP Business ByDesign

Feature Set Not Supported
N/A
7.1

Zendesk Sell

71%
Zendesk Sell ranks higher in 3/3 features

Forecasting

N/A
0 Ratings
6.0
60%
12 Ratings

Pipeline visualization

N/A
0 Ratings
6.3
63%
14 Ratings

Customizable reports

N/A
0 Ratings
9.2
92%
14 Ratings

Social CRM

SAP Business ByDesign

Feature Set Not Supported
N/A
3.9

Zendesk Sell

39%
Zendesk Sell ranks higher in 2/2 features

Social data

N/A
0 Ratings
1.0
10%
4 Ratings

Social engagement

N/A
0 Ratings
6.8
68%
5 Ratings

Integrations with 3rd-party Software

SAP Business ByDesign

Feature Set Not Supported
N/A
5.3

Zendesk Sell

53%
Zendesk Sell ranks higher in 2/2 features

Marketing automation

N/A
0 Ratings
9.6
96%
7 Ratings

Compensation management

N/A
0 Ratings
1.0
10%
3 Ratings

Platform

SAP Business ByDesign

Feature Set Not Supported
N/A
8.2

Zendesk Sell

82%
Zendesk Sell ranks higher in 1/1 features

Mobile access

N/A
0 Ratings
8.2
82%
13 Ratings

Attribute Ratings

  • SAP Business ByDesign is rated higher in 3 areas: Likelihood to Recommend, Likelihood to Renew, Support Rating
  • Zendesk Sell is rated higher in 1 area: Usability
  • SAP Business ByDesign and Zendesk Sell are tied in 1 area: Implementation Rating

Likelihood to Recommend

9.6

SAP Business ByDesign

96%
7 Ratings
8.1

Zendesk Sell

81%
15 Ratings

Likelihood to Renew

9.0

SAP Business ByDesign

90%
3 Ratings
3.0

Zendesk Sell

30%
1 Rating

Usability

8.0

SAP Business ByDesign

80%
1 Rating
8.5

Zendesk Sell

85%
4 Ratings

Support Rating

9.0

SAP Business ByDesign

90%
2 Ratings
7.5

Zendesk Sell

75%
5 Ratings

Online Training

SAP Business ByDesign

N/A
0 Ratings
7.0

Zendesk Sell

70%
1 Rating

Implementation Rating

8.0

SAP Business ByDesign

80%
2 Ratings
8.0

Zendesk Sell

80%
2 Ratings

Likelihood to Recommend

SAP

Do you plan on going public at some point? If so, this may not be the best solution for you
Read full review

Zendesk

Zendesk sell is best for organizations that want a clean and simple, yet powerfully effective CRM tool. It's intuitive, extremely user-friendly, supplies lots of video tutorials and access to the California team for FAQ's, and has all the features other, more complicated, expensive CRM's have. Great for institutions that have a need to tailor their database to fit your needs; and track sales, tasks, and pipeline projects in graphic form. It's affordable and has a great app for mobile phones that allows access to contacts, notes, tasks, and a workable platform while on the go in real time. It's simple to teach new users how to navigate and utilize. Adding or deleting users is simple, and access to the CRM information can be limited/private or made public for the entire team to access. Not as costly as some of the competing products, so if you are on a tight budget this may be the tool for you.
Read full review

Pros

SAP

  • I like the ease of use and the implementation methodology.
  • With SAP Business ByDesign you can integrate other systems with Web Services, and data technology to get information easy and fast.
  • SAP Business ByDesign includes an Analytics Module to create new reports in regards to your needs.
Read full review

Zendesk

  • My favorite piece is the Tasks connected to the Clients OR the Deals themselves that keep the process moving with the right steps, and helps our team from doubling our work, or missing a piece that is crucial for the completion of the sale.
  • The email integration helps to keep all things housed in one place also, so that you're not bouncing back and forth in multiple platforms to stay on top of the orders.
  • Customizations are a HUGE part of why we use Base CRM right now. We can make sure we are recording all of the right information, and not wasting time by having to fill in or skip over content that doesn't apply to our business model.
  • I also like the ability to tied Deals to multiple people, especially as Referrals come across, so we don't forget how we got in touch with different clients.
Read full review

Cons

SAP

  • Time off request could be better. Right now, there is no option for sick time
  • It crashes often
  • Customization could be better
Read full review

Zendesk

  • There was no ability to add prospects from a company domain or email to auto-fill any data.
  • You had to type in all of the data you gathered about that prospect.
  • The default only gave you two phone numbers for the company, too few.
Read full review

Pricing Details

SAP Business ByDesign

Starting Price

Editions & Modules

SAP Business ByDesign editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    Optional

    Additional Details

    SAP Business ByDesign is available for a monthly software-as-a-service (SaaS) subscription, based on a base package, user types, and number of users.

    Zendesk Sell

    Starting Price

    $19 per seat/month billed annually

    Editions & Modules

    Zendesk Sell editions and modules pricing
    EditionModules
    Sell Team$19.001
    Sell Professional$49.002
    Sell Enterprise$99.003
    Sell Elite$199.004
    Reach prospecting enrichment add-on (requires a Sell Subscription)$27.005

    Footnotes

    1. per seat/month billed annually
    2. per seat/month billed annually
    3. per seat/month billed annually
    4. per seat/month billed annually
    5. Per User Per Month (billed annually)

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Likelihood to Renew

    SAP

    SAP BYD work centers are consistent and easy to navigate once you understand one work center. The document flow tab that is in each window allows one to see all related transactions. Document flow is important because one is able to see the flow of transactions and can therefore reverse transactions by following the document flow in reverse. It is possible to group items in each overview screen to see what items are open. The system is working as hoped.
    Read full review

    Zendesk

    We have moved on to a more robust option of CMS.
    Read full review

    Usability

    SAP

    Because SAP Business ByDesign allows us to improve our work, reduce the operational steps, implement audit controls, allows us found standard reports or it allows us to create new ones if you need more than the exists are enough for your work or your needs. Overall, SAP Business ByDesign allows us to standardize our operations, enhance our work, improve our skills, work over a web environment or mobile interface.
    Read full review

    Zendesk

    I received about two hours worth of training on Zendesk Sell (formerly Base CRM). I will say it's a clean look and the ability to change views is extremely helpful. I do wish there were other features that allowed the views to be more simplistic. Some views can be overwhelming to look at. Nevertheless with the minimum training, I am still able to navigate through Zendesk Sell (formerly Base CRM) successfully due to the ease of usability.
    Read full review

    Support Rating

    SAP

    The Business ByDesign support is stablished since you contract the service with SAP. SAP resolves according to the service level agreement. Currently, we continue with the service and we are using the support channels available. We are receiving the support. The SAP support gets an incident and after that, they contact us to resolve the incident, if necessary, they set the meeting to understand it or we explain the incident
    Read full review

    Zendesk

    Due to the ease of the product, I have not had the chance to reach out to support yet. I’ve had no reason. The resources provided to clients are extremely helpful and detailed. So far my questions have been pretty basic and I generally just ask my colleague or teammate. They're able to assist with the answer.
    Read full review

    Online Training

    SAP

    No answers on this topic

    Zendesk

    This product has a great backing of users, but needs more options direct from Base CRM on all operations of the software. YouTube videos do a great job of helping implement, and the back end support is a great help as well. The CRM is a great free option, and should be treated as such.
    Read full review

    Implementation Rating

    SAP

    I recommend implementing all workshops during the ERP selection that you need to know very well about the ERP software. It allows us to gather information to accurate the plan of the project implementation. Additionally, we must reach the high-level commitment to achieve the main goals, to define the RACI matrix and communicate to all project stakeholders.
    Read full review

    Zendesk

    Simple, and straight forward.
    Read full review

    Alternatives Considered

    SAP

    ByDesign stacks up well against the competition. Companies that do multiple things are usually the best fit (manufacturing, distribution, and service). The more 'modules' used, the fewer competitors will be able to meet the company's needs. It is not inexpensive, but if the needs of the company have the complexity from either a global perspective and need localizations and foreign currency, or a volume perspective and need resources greater than what can be easily housed on-premise, ByDesign should be a top consideration.
    Read full review

    Zendesk

    Simpler than most CRMs, which can be good if your sales team is not very tech savvy. We switched to HubSpot which provides a lot more value than Base did, but it isn't right for everyone. HubSpot is focused on capturing in-bound leads and has its own flaws and limitations, but overall it's a better fit for our needs.
    Read full review

    Return on Investment

    SAP

    • Positive - Access to the real-time reporting allowing for faster decision making especially when fixed price projects are heading into an over budget position.
    • Positive - Complex KPI can now be tracked and as a consequence intensive plans can be made to capitalise on this level of reporting. Staff also have clear visibility over their own performance.
    • Negative - We are a bit on the small side at 30 employees for a ByD solution so it was relatively expensive for us. It would be a much better value preposition above 50 employees.
    Read full review

    Zendesk

    • Using Base has allowed us to double the number of active sales and partner engagements that we can keep track of and make progress on.
    • This has led to us being able to follow up on many smaller deals that were falling through the cracks.
    Read full review

    Screenshots

    Add comparison