SAP Business ByDesign vs. Zendesk Sell

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
SAP Business ByDesign
Score 8.4 out of 10
Mid-Size Companies (51-1,000 employees)
SAP Business ByDesign is SAP's cloud ERP suite offering, launched in 2007, designed for the SMB market. The product includes a broad range of capabilities including financials, human resources, sales, procurement, customer service, and supply chain. Business ByDesign is a new platform, delivered entirely through a SaaS model, with functionality that overlaps somewhat with BusinessOne, which is also an SMB product, although not a true SaaS product.N/A
Zendesk Sell
Score 7.6 out of 10
N/A
Zendesk Sell (formerly Base CRM) is a CRM that aims to give reps access to integrated tools that provide the full context of a customer account. This keeps them in the loop and allows them to capitalize on opportunities. Zendesk Sell can be extended with Reach, a lead generation and engagement tool that automates the process of finding and keeping leads interested, so reps can focus more on building relationships and crushing their quotas. Base CRM was founded in 2009, and acquired by Zendesk…
$19
per seat/month billed annually
Pricing
SAP Business ByDesignZendesk Sell
Editions & Modules
No answers on this topic
Sell Team
$19.00
per seat/month billed annually
Reach prospecting enrichment add-on (requires a Sell Subscription)
$27.00
Per User Per Month (billed annually)
Sell Professional
$49.00
per seat/month billed annually
Sell Enterprise
$99.00
per seat/month billed annually
Sell Elite
$199.00
per seat/month billed annually
Offerings
Pricing Offerings
SAP Business ByDesignZendesk Sell
Free Trial
YesYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeOptionalNo setup fee
Additional DetailsSAP Business ByDesign is available for a monthly software-as-a-service (SaaS) subscription, based on a base package, user types, and number of users.
More Pricing Information
Community Pulse
SAP Business ByDesignZendesk Sell
Top Pros
Top Cons
Features
SAP Business ByDesignZendesk Sell
Payroll Management
Comparison of Payroll Management features of Product A and Product B
SAP Business ByDesign
8.4
2 Ratings
17% above category average
Zendesk Sell
-
Ratings
Benefit plan administration4.51 Ratings00 Ratings
Direct deposit files9.11 Ratings00 Ratings
Customization
Comparison of Customization features of Product A and Product B
SAP Business ByDesign
9.2
5 Ratings
24% above category average
Zendesk Sell
4.2
15 Ratings
57% below category average
API for custom integration9.24 Ratings3.08 Ratings
Plug-ins9.25 Ratings00 Ratings
Custom fields00 Ratings7.815 Ratings
Custom objects00 Ratings4.910 Ratings
Scripting environment00 Ratings1.16 Ratings
Security
Comparison of Security features of Product A and Product B
SAP Business ByDesign
9.3
5 Ratings
15% above category average
Zendesk Sell
9.5
14 Ratings
13% above category average
Single sign-on capability9.04 Ratings9.912 Ratings
Role-based user permissions9.65 Ratings9.011 Ratings
Reporting & Analytics
Comparison of Reporting & Analytics features of Product A and Product B
SAP Business ByDesign
9.2
5 Ratings
27% above category average
Zendesk Sell
-
Ratings
Dashboards8.85 Ratings00 Ratings
Standard reports9.25 Ratings00 Ratings
Custom reports9.65 Ratings00 Ratings
General Ledger and Configurable Accounting
Comparison of General Ledger and Configurable Accounting features of Product A and Product B
SAP Business ByDesign
8.7
5 Ratings
14% above category average
Zendesk Sell
-
Ratings
Accounts payable9.24 Ratings00 Ratings
Accounts receivable9.24 Ratings00 Ratings
Global Financial Support9.22 Ratings00 Ratings
Primary and Secondary Ledgers9.22 Ratings00 Ratings
Journals and Reconciliations8.82 Ratings00 Ratings
Configurable Accounting9.22 Ratings00 Ratings
Standardized Processes8.01 Ratings00 Ratings
Inventory Management
Comparison of Inventory Management features of Product A and Product B
SAP Business ByDesign
9.1
4 Ratings
16% above category average
Zendesk Sell
-
Ratings
Inventory tracking9.24 Ratings00 Ratings
Automatic reordering10.03 Ratings00 Ratings
Location management8.03 Ratings00 Ratings
Order Management
Comparison of Order Management features of Product A and Product B
SAP Business ByDesign
8.5
4 Ratings
10% above category average
Zendesk Sell
-
Ratings
Pricing9.24 Ratings00 Ratings
Order entry9.24 Ratings00 Ratings
Credit card processing4.51 Ratings00 Ratings
Cost of goods sold9.24 Ratings00 Ratings
Order Orchestration9.22 Ratings00 Ratings
Subledger and Financial Process
Comparison of Subledger and Financial Process features of Product A and Product B
SAP Business ByDesign
9.2
3 Ratings
22% above category average
Zendesk Sell
-
Ratings
Billing Management8.83 Ratings00 Ratings
Cash and Asset Management9.22 Ratings00 Ratings
Travel & Expense Management10.02 Ratings00 Ratings
Budgetary Control & Encumbrance Accounting10.01 Ratings00 Ratings
Period Close9.22 Ratings00 Ratings
Project Financial Management
Comparison of Project Financial Management features of Product A and Product B
SAP Business ByDesign
9.2
2 Ratings
19% above category average
Zendesk Sell
-
Ratings
Budgeting and Forecasting10.01 Ratings00 Ratings
Project Costing9.22 Ratings00 Ratings
Cost Capture9.22 Ratings00 Ratings
Capital Project Management9.22 Ratings00 Ratings
Customer Contract Compliance8.01 Ratings00 Ratings
Project Revenue Recognition9.22 Ratings00 Ratings
Project Execution Management
Comparison of Project Execution Management features of Product A and Product B
SAP Business ByDesign
8.3
3 Ratings
20% above category average
Zendesk Sell
-
Ratings
Project Planning and Scheduling9.23 Ratings00 Ratings
Task Insight for Project Managers8.02 Ratings00 Ratings
Project Mobile Functionality8.02 Ratings00 Ratings
Grants Management
Comparison of Grants Management features of Product A and Product B
SAP Business ByDesign
10.0
1 Ratings
30% above category average
Zendesk Sell
-
Ratings
Award Lifecycle Management10.01 Ratings00 Ratings
Procurement
Comparison of Procurement features of Product A and Product B
SAP Business ByDesign
8.0
1 Ratings
15% above category average
Zendesk Sell
-
Ratings
Bids Analyzed and Compared8.01 Ratings00 Ratings
Requisitions-to-Purchase Orders Integrated8.01 Ratings00 Ratings
Supplier Management8.01 Ratings00 Ratings
Logistics
Comparison of Logistics features of Product A and Product B
SAP Business ByDesign
9.2
3 Ratings
31% above category average
Zendesk Sell
-
Ratings
Warehouse Workforce Management9.22 Ratings00 Ratings
Manufacturing
Comparison of Manufacturing features of Product A and Product B
SAP Business ByDesign
9.0
3 Ratings
20% above category average
Zendesk Sell
-
Ratings
Production Process Design9.23 Ratings00 Ratings
Production Management9.23 Ratings00 Ratings
Configuration Management8.02 Ratings00 Ratings
Work Execution8.02 Ratings00 Ratings
Manufacturing Costs9.23 Ratings00 Ratings
Supply Chain
Comparison of Supply Chain features of Product A and Product B
SAP Business ByDesign
8.6
3 Ratings
20% above category average
Zendesk Sell
-
Ratings
Forecasting9.23 Ratings00 Ratings
Inventory Planning9.23 Ratings00 Ratings
Performance Monitoring8.02 Ratings00 Ratings
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
SAP Business ByDesign
-
Ratings
Zendesk Sell
6.6
15 Ratings
15% below category average
Customer data management / contact management00 Ratings8.914 Ratings
Workflow management00 Ratings6.115 Ratings
Territory management00 Ratings4.98 Ratings
Opportunity management00 Ratings7.913 Ratings
Integration with email client (e.g., Outlook or Gmail)00 Ratings6.915 Ratings
Contract management00 Ratings5.410 Ratings
Quote & order management00 Ratings3.97 Ratings
Interaction tracking00 Ratings7.915 Ratings
Channel / partner relationship management00 Ratings7.811 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
SAP Business ByDesign
-
Ratings
Zendesk Sell
9.0
12 Ratings
18% above category average
Case management00 Ratings9.07 Ratings
Call center management00 Ratings9.08 Ratings
Help desk management00 Ratings9.011 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
SAP Business ByDesign
-
Ratings
Zendesk Sell
6.9
12 Ratings
9% below category average
Lead management00 Ratings6.012 Ratings
Email marketing00 Ratings7.89 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
SAP Business ByDesign
-
Ratings
Zendesk Sell
5.3
13 Ratings
35% below category average
Task management00 Ratings8.013 Ratings
Billing and invoicing management00 Ratings1.05 Ratings
Reporting00 Ratings7.013 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
SAP Business ByDesign
-
Ratings
Zendesk Sell
8.2
15 Ratings
8% above category average
Forecasting00 Ratings7.812 Ratings
Pipeline visualization00 Ratings7.914 Ratings
Customizable reports00 Ratings9.014 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
SAP Business ByDesign
-
Ratings
Zendesk Sell
4.0
5 Ratings
58% below category average
Social data00 Ratings1.04 Ratings
Social engagement00 Ratings6.95 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
SAP Business ByDesign
-
Ratings
Zendesk Sell
5.4
7 Ratings
28% below category average
Marketing automation00 Ratings9.87 Ratings
Compensation management00 Ratings1.03 Ratings
Platform
Comparison of Platform features of Product A and Product B
SAP Business ByDesign
-
Ratings
Zendesk Sell
8.0
13 Ratings
6% above category average
Mobile access00 Ratings8.013 Ratings
Best Alternatives
SAP Business ByDesignZendesk Sell
Small Businesses
Acumatica
Acumatica
Score 8.8 out of 10
Salesmate
Salesmate
Score 9.8 out of 10
Medium-sized Companies
Infor VISUAL
Infor VISUAL
Score 6.7 out of 10
Salesmate
Salesmate
Score 9.8 out of 10
Enterprises
Oracle Fusion Cloud ERP
Oracle Fusion Cloud ERP
Score 7.7 out of 10
Creatio
Creatio
Score 9.2 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
SAP Business ByDesignZendesk Sell
Likelihood to Recommend
9.6
(7 ratings)
8.9
(15 ratings)
Likelihood to Renew
9.0
(3 ratings)
3.0
(1 ratings)
Usability
8.0
(1 ratings)
8.9
(4 ratings)
Support Rating
9.0
(1 ratings)
8.8
(4 ratings)
Online Training
-
(0 ratings)
7.0
(1 ratings)
Implementation Rating
8.0
(1 ratings)
8.0
(1 ratings)
User Testimonials
SAP Business ByDesignZendesk Sell
Likelihood to Recommend
SAP
Do you plan on going public at some point? If so, this may not be the best solution for you
Read full review
Zendesk
Zendesk sell is best for organizations that want a clean and simple, yet powerfully effective CRM tool. It's intuitive, extremely user-friendly, supplies lots of video tutorials and access to the California team for FAQ's, and has all the features other, more complicated, expensive CRM's have. Great for institutions that have a need to tailor their database to fit your needs; and track sales, tasks, and pipeline projects in graphic form. It's affordable and has a great app for mobile phones that allows access to contacts, notes, tasks, and a workable platform while on the go in real time. It's simple to teach new users how to navigate and utilize. Adding or deleting users is simple, and access to the CRM information can be limited/private or made public for the entire team to access. Not as costly as some of the competing products, so if you are on a tight budget this may be the tool for you.
Read full review
Pros
SAP
  • I like the ease of use and the implementation methodology.
  • With SAP Business ByDesign you can integrate other systems with Web Services, and data technology to get information easy and fast.
  • SAP Business ByDesign includes an Analytics Module to create new reports in regards to your needs.
Read full review
Zendesk
  • My favorite piece is the Tasks connected to the Clients OR the Deals themselves that keep the process moving with the right steps, and helps our team from doubling our work, or missing a piece that is crucial for the completion of the sale.
  • The email integration helps to keep all things housed in one place also, so that you're not bouncing back and forth in multiple platforms to stay on top of the orders.
  • Customizations are a HUGE part of why we use Base CRM right now. We can make sure we are recording all of the right information, and not wasting time by having to fill in or skip over content that doesn't apply to our business model.
  • I also like the ability to tied Deals to multiple people, especially as Referrals come across, so we don't forget how we got in touch with different clients.
Read full review
Cons
SAP
  • Time off request could be better. Right now, there is no option for sick time
  • It crashes often
  • Customization could be better
Read full review
Zendesk
  • There was no ability to add prospects from a company domain or email to auto-fill any data.
  • You had to type in all of the data you gathered about that prospect.
  • The default only gave you two phone numbers for the company, too few.
Read full review
Likelihood to Renew
SAP
SAP BYD work centers are consistent and easy to navigate once you understand one work center. The document flow tab that is in each window allows one to see all related transactions. Document flow is important because one is able to see the flow of transactions and can therefore reverse transactions by following the document flow in reverse. It is possible to group items in each overview screen to see what items are open. The system is working as hoped.
Read full review
Zendesk
We have moved on to a more robust option of CMS.
Read full review
Usability
SAP
Because SAP Business ByDesign allows us to improve our work, reduce the operational steps, implement audit controls, allows us found standard reports or it allows us to create new ones if you need more than the exists are enough for your work or your needs. Overall, SAP Business ByDesign allows us to standardize our operations, enhance our work, improve our skills, work over a web environment or mobile interface.
Read full review
Zendesk
I received about two hours worth of training on Zendesk Sell (formerly Base CRM). I will say it's a clean look and the ability to change views is extremely helpful. I do wish there were other features that allowed the views to be more simplistic. Some views can be overwhelming to look at. Nevertheless with the minimum training, I am still able to navigate through Zendesk Sell (formerly Base CRM) successfully due to the ease of usability.
Read full review
Support Rating
SAP
The Business ByDesign support is stablished since you contract the service with SAP. SAP resolves according to the service level agreement. Currently, we continue with the service and we are using the support channels available. We are receiving the support. The SAP support gets an incident and after that, they contact us to resolve the incident, if necessary, they set the meeting to understand it or we explain the incident
Read full review
Zendesk
Due to the ease of the product, I have not had the chance to reach out to support yet. I’ve had no reason. The resources provided to clients are extremely helpful and detailed. So far my questions have been pretty basic and I generally just ask my colleague or teammate. They're able to assist with the answer.
Read full review
Online Training
SAP
No answers on this topic
Zendesk
This product has a great backing of users, but needs more options direct from Base CRM on all operations of the software. YouTube videos do a great job of helping implement, and the back end support is a great help as well. The CRM is a great free option, and should be treated as such.
Read full review
Implementation Rating
SAP
I recommend implementing all workshops during the ERP selection that you need to know very well about the ERP software. It allows us to gather information to accurate the plan of the project implementation. Additionally, we must reach the high-level commitment to achieve the main goals, to define the RACI matrix and communicate to all project stakeholders.
Read full review
Zendesk
Simple, and straight forward.
Read full review
Alternatives Considered
SAP
ByDesign stacks up well against the competition. Companies that do multiple things are usually the best fit (manufacturing, distribution, and service). The more 'modules' used, the fewer competitors will be able to meet the company's needs. It is not inexpensive, but if the needs of the company have the complexity from either a global perspective and need localizations and foreign currency, or a volume perspective and need resources greater than what can be easily housed on-premise, ByDesign should be a top consideration.
Read full review
Zendesk
Simpler than most CRMs, which can be good if your sales team is not very tech savvy. We switched to HubSpot which provides a lot more value than Base did, but it isn't right for everyone. HubSpot is focused on capturing in-bound leads and has its own flaws and limitations, but overall it's a better fit for our needs.
Read full review
Return on Investment
SAP
  • Positive - Access to the real-time reporting allowing for faster decision making especially when fixed price projects are heading into an over budget position.
  • Positive - Complex KPI can now be tracked and as a consequence intensive plans can be made to capitalise on this level of reporting. Staff also have clear visibility over their own performance.
  • Negative - We are a bit on the small side at 30 employees for a ByD solution so it was relatively expensive for us. It would be a much better value preposition above 50 employees.
Read full review
Zendesk
  • Using Base has allowed us to double the number of active sales and partner engagements that we can keep track of and make progress on.
  • This has led to us being able to follow up on many smaller deals that were falling through the cracks.
Read full review
ScreenShots

SAP Business ByDesign Screenshots

Screenshot of With the embedded analytics of SAP Business ByDesign this is easily possible for key users or end users to define dashboards that contain tailored reports and KPIs for their roleScreenshot of Screenshot of SAP Business ByDesign comes with many reports pre-delivered by SAP. Customers can easily create additional reports or KPIsScreenshot of For each business document in ByDesign you can open the document flow, which shows you in a graphical the predecessor and successor business docuemnts as well as any associated accounting documents. This shows at what point you are in the entire business process.Screenshot of SAP Business ByDesign includes a Project Management module that is integrated with CRM to sell and bill projects, with HR to staff projects, and with SCM and SRM for procurement.Screenshot of The Financial Closing business scenario helps you to perform financial period-end closing activities to ensure correct financial statements, such as Balance Sheet, Income Statement, and Cash Flow Statement. The Closing Cockpit helps to minimize the risk of missing important steps or incorrect timing.