What users are saying about
47 Ratings
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Score 8.4 out of 100
60 Ratings
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Score 7.2 out of 100

Likelihood to Recommend

SAP Business ByDesign

Do you plan on going public at some point? If so, this may not be the best solution for you
Anonymous | TrustRadius Reviewer

Zendesk Sell

Zendesk sell is best for organizations that want a clean and simple, yet powerfully effective CRM tool. It's intuitive, extremely user-friendly, supplies lots of video tutorials and access to the California team for FAQ's, and has all the features other, more complicated, expensive CRM's have. Great for institutions that have a need to tailor their database to fit your needs; and track sales, tasks, and pipeline projects in graphic form. It's affordable and has a great app for mobile phones that allows access to contacts, notes, tasks, and a workable platform while on the go in real time. It's simple to teach new users how to navigate and utilize. Adding or deleting users is simple, and access to the CRM information can be limited/private or made public for the entire team to access. Not as costly as some of the competing products, so if you are on a tight budget this may be the tool for you.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Payroll Management

SAP Business ByDesign
8.4
Zendesk Sell
Benefit plan administration
SAP Business ByDesign
4.5
Zendesk Sell
Direct deposit files
SAP Business ByDesign
9.1
Zendesk Sell
Salary revision and increment management
SAP Business ByDesign
10.0
Zendesk Sell
Reimbursement management
SAP Business ByDesign
10.0
Zendesk Sell

Customization

SAP Business ByDesign
9.2
Zendesk Sell
5.6
API for custom integration
SAP Business ByDesign
9.2
Zendesk Sell
7.2
Plug-ins
SAP Business ByDesign
9.2
Zendesk Sell
Custom fields
SAP Business ByDesign
Zendesk Sell
5.3
Custom objects
SAP Business ByDesign
Zendesk Sell
5.0
Scripting environment
SAP Business ByDesign
Zendesk Sell
4.9

Security

SAP Business ByDesign
9.3
Zendesk Sell
6.5
Single sign-on capability
SAP Business ByDesign
9.0
Zendesk Sell
5.6
Role-based user permissions
SAP Business ByDesign
9.6
Zendesk Sell
7.5

Reporting & Analytics

SAP Business ByDesign
9.2
Zendesk Sell
Dashboards
SAP Business ByDesign
8.8
Zendesk Sell
Standard reports
SAP Business ByDesign
9.2
Zendesk Sell
Custom reports
SAP Business ByDesign
9.6
Zendesk Sell

General Ledger and Configurable Accounting

SAP Business ByDesign
8.7
Zendesk Sell
Accounts payable
SAP Business ByDesign
9.2
Zendesk Sell
Accounts receivable
SAP Business ByDesign
9.2
Zendesk Sell
Global Financial Support
SAP Business ByDesign
9.2
Zendesk Sell
Primary and Secondary Ledgers
SAP Business ByDesign
9.2
Zendesk Sell
Intercompany Accounting
SAP Business ByDesign
8.8
Zendesk Sell
Localizations
SAP Business ByDesign
8.4
Zendesk Sell
Journals and Reconciliations
SAP Business ByDesign
8.8
Zendesk Sell
Enterprise Accounting
SAP Business ByDesign
9.2
Zendesk Sell
Configurable Accounting
SAP Business ByDesign
9.2
Zendesk Sell
Centralized Rules Framework
SAP Business ByDesign
8.0
Zendesk Sell
Standardized Processes
SAP Business ByDesign
8.0
Zendesk Sell

Inventory Management

SAP Business ByDesign
9.1
Zendesk Sell
Inventory tracking
SAP Business ByDesign
9.2
Zendesk Sell
Automatic reordering
SAP Business ByDesign
10.0
Zendesk Sell
Location management
SAP Business ByDesign
8.0
Zendesk Sell
Manufacturing module
SAP Business ByDesign
9.0
Zendesk Sell

Order Management

SAP Business ByDesign
8.5
Zendesk Sell
Pricing
SAP Business ByDesign
9.2
Zendesk Sell
Order entry
SAP Business ByDesign
9.2
Zendesk Sell
Credit card processing
SAP Business ByDesign
4.5
Zendesk Sell
Cost of goods sold
SAP Business ByDesign
9.2
Zendesk Sell
Order Orchestration
SAP Business ByDesign
9.2
Zendesk Sell
End-to-end order visibility
SAP Business ByDesign
10.0
Zendesk Sell
Order exception Resolution
SAP Business ByDesign
8.0
Zendesk Sell

Subledger and Financial Process

SAP Business ByDesign
9.2
Zendesk Sell
Automated Invoice Processing
SAP Business ByDesign
9.2
Zendesk Sell
Shared Services Payments
SAP Business ByDesign
9.2
Zendesk Sell
Billings Management
SAP Business ByDesign
8.8
Zendesk Sell
Customer Receipt Applications
SAP Business ByDesign
9.2
Zendesk Sell
Customer Collections
SAP Business ByDesign
9.2
Zendesk Sell
Revenue Recognition
SAP Business ByDesign
9.2
Zendesk Sell
Cash Management
SAP Business ByDesign
9.2
Zendesk Sell
Asset Management
SAP Business ByDesign
9.2
Zendesk Sell
Travel & Expense Management
SAP Business ByDesign
10.0
Zendesk Sell
Budgetary Control & Encumbrance Accounting
SAP Business ByDesign
10.0
Zendesk Sell
Period Close
SAP Business ByDesign
9.2
Zendesk Sell
Transactions Tax
SAP Business ByDesign
8.0
Zendesk Sell
Subledger Reconciliations
SAP Business ByDesign
9.2
Zendesk Sell

Project Financial Management

SAP Business ByDesign
9.2
Zendesk Sell
Budgeting and Forecasting
SAP Business ByDesign
10.0
Zendesk Sell
Project Costing
SAP Business ByDesign
9.2
Zendesk Sell
Cost Capture
SAP Business ByDesign
9.2
Zendesk Sell
Capital Project Management
SAP Business ByDesign
9.2
Zendesk Sell
Customer Invoicing
SAP Business ByDesign
9.2
Zendesk Sell
Customer Contract Compliance
SAP Business ByDesign
8.0
Zendesk Sell
Project Revenue Recognition
SAP Business ByDesign
9.2
Zendesk Sell
Project Financial Performance Analysis
SAP Business ByDesign
9.2
Zendesk Sell
Project Financials Dashboard
SAP Business ByDesign
9.2
Zendesk Sell
Real-time Financial Reporting
SAP Business ByDesign
9.2
Zendesk Sell
Embedded Business Intelligence
SAP Business ByDesign
9.2
Zendesk Sell
Project Planning Collaboration
SAP Business ByDesign
9.2
Zendesk Sell

Project Execution Management

SAP Business ByDesign
8.3
Zendesk Sell
Project Planning and Scheduling
SAP Business ByDesign
9.2
Zendesk Sell
Project Manager Dashboard
SAP Business ByDesign
9.2
Zendesk Sell
Resource Manager Dashboard
SAP Business ByDesign
8.0
Zendesk Sell
Task Insight for Project Managers
SAP Business ByDesign
8.0
Zendesk Sell
Project Manager Mobile Functionality
SAP Business ByDesign
8.0
Zendesk Sell
Team Member Task Collaboration
SAP Business ByDesign
8.0
Zendesk Sell
Real-Time Project Reporting
SAP Business ByDesign
8.0
Zendesk Sell

Grants Management

SAP Business ByDesign
10.0
Zendesk Sell
Award Lifecycle Management
SAP Business ByDesign
10.0
Zendesk Sell
Spending Control
SAP Business ByDesign
10.0
Zendesk Sell
Billing
SAP Business ByDesign
10.0
Zendesk Sell

Procurement

SAP Business ByDesign
8.0
Zendesk Sell
Sourcing Analysis
SAP Business ByDesign
8.0
Zendesk Sell
Bids Analyzed and Compared
SAP Business ByDesign
8.0
Zendesk Sell
Invoice Automated Matching
SAP Business ByDesign
8.0
Zendesk Sell
Requisitions-to-Purchase Orders Integrated
SAP Business ByDesign
8.0
Zendesk Sell
Spend Compliance Management
SAP Business ByDesign
8.0
Zendesk Sell
Supplier Management
SAP Business ByDesign
8.0
Zendesk Sell

Logistics

SAP Business ByDesign
9.2
Zendesk Sell
Inventory Visibility
SAP Business ByDesign
9.2
Zendesk Sell
Warehouse Workforce Management
SAP Business ByDesign
9.2
Zendesk Sell

Manufacturing

SAP Business ByDesign
9.0
Zendesk Sell
Production Process Design
SAP Business ByDesign
9.2
Zendesk Sell
Supply Chain Business Flows
SAP Business ByDesign
9.2
Zendesk Sell
Production Management
SAP Business ByDesign
9.2
Zendesk Sell
Contracted Manufacturing Management
SAP Business ByDesign
10.0
Zendesk Sell
Configuration Management
SAP Business ByDesign
8.0
Zendesk Sell
Work Definition
SAP Business ByDesign
10.0
Zendesk Sell
Work Execution
SAP Business ByDesign
8.0
Zendesk Sell
Advanced Fulfillment
SAP Business ByDesign
8.0
Zendesk Sell
Manufacturing Costs
SAP Business ByDesign
9.2
Zendesk Sell

Supply Chain

SAP Business ByDesign
8.6
Zendesk Sell
Forecasting
SAP Business ByDesign
9.2
Zendesk Sell
Inventory Planning
SAP Business ByDesign
9.2
Zendesk Sell
Multi-tier Supply Chain Planning
SAP Business ByDesign
8.0
Zendesk Sell
Performance Monitoring
SAP Business ByDesign
8.0
Zendesk Sell

Sales Force Automation

SAP Business ByDesign
Zendesk Sell
5.3
Customer data management / contact management
SAP Business ByDesign
Zendesk Sell
7.1
Workflow management
SAP Business ByDesign
Zendesk Sell
6.5
Territory management
SAP Business ByDesign
Zendesk Sell
3.6
Opportunity management
SAP Business ByDesign
Zendesk Sell
4.5
Integration with email client (e.g., Outlook or Gmail)
SAP Business ByDesign
Zendesk Sell
6.5
Contract management
SAP Business ByDesign
Zendesk Sell
6.0
Quote & order management
SAP Business ByDesign
Zendesk Sell
3.0
Interaction tracking
SAP Business ByDesign
Zendesk Sell
6.2
Channel / partner relationship management
SAP Business ByDesign
Zendesk Sell
4.2

Customer Service & Support

SAP Business ByDesign
Zendesk Sell
4.9
Case management
SAP Business ByDesign
Zendesk Sell
4.3
Call center management
SAP Business ByDesign
Zendesk Sell
4.2
Help desk management
SAP Business ByDesign
Zendesk Sell
6.1

Marketing Automation

SAP Business ByDesign
Zendesk Sell
5.8
Lead management
SAP Business ByDesign
Zendesk Sell
5.7
Email marketing
SAP Business ByDesign
Zendesk Sell
5.9

CRM Project Management

SAP Business ByDesign
Zendesk Sell
6.3
Task management
SAP Business ByDesign
Zendesk Sell
6.6
Billing and invoicing management
SAP Business ByDesign
Zendesk Sell
6.2
Reporting
SAP Business ByDesign
Zendesk Sell
6.2

CRM Reporting & Analytics

SAP Business ByDesign
Zendesk Sell
4.6
Forecasting
SAP Business ByDesign
Zendesk Sell
2.2
Pipeline visualization
SAP Business ByDesign
Zendesk Sell
4.8
Customizable reports
SAP Business ByDesign
Zendesk Sell
6.8

Social CRM

SAP Business ByDesign
Zendesk Sell
3.0
Social data
SAP Business ByDesign
Zendesk Sell
1.1
Social engagement
SAP Business ByDesign
Zendesk Sell
4.9

Integrations with 3rd-party Software

SAP Business ByDesign
Zendesk Sell
6.5
Marketing automation
SAP Business ByDesign
Zendesk Sell
7.5
Compensation management
SAP Business ByDesign
Zendesk Sell
5.6

Platform

SAP Business ByDesign
Zendesk Sell
7.8
Mobile access
SAP Business ByDesign
Zendesk Sell
7.8

Pros

SAP Business ByDesign

  • I like the ease of use and the implementation methodology.
  • With SAP Business ByDesign you can integrate other systems with Web Services, and data technology to get information easy and fast.
  • SAP Business ByDesign includes an Analytics Module to create new reports in regards to your needs.
Henry Winchonlong | TrustRadius Reviewer

Zendesk Sell

  • My favorite piece is the Tasks connected to the Clients OR the Deals themselves that keep the process moving with the right steps, and helps our team from doubling our work, or missing a piece that is crucial for the completion of the sale.
  • The email integration helps to keep all things housed in one place also, so that you're not bouncing back and forth in multiple platforms to stay on top of the orders.
  • Customizations are a HUGE part of why we use Base CRM right now. We can make sure we are recording all of the right information, and not wasting time by having to fill in or skip over content that doesn't apply to our business model.
  • I also like the ability to tied Deals to multiple people, especially as Referrals come across, so we don't forget how we got in touch with different clients.
bryan robison | TrustRadius Reviewer

Cons

SAP Business ByDesign

  • Time off request could be better. Right now, there is no option for sick time
  • It crashes often
  • Customization could be better
Anonymous | TrustRadius Reviewer

Zendesk Sell

  • There was no ability to add prospects from a company domain or email to auto-fill any data.
  • You had to type in all of the data you gathered about that prospect.
  • The default only gave you two phone numbers for the company, too few.
Leif Johnson | TrustRadius Reviewer

Likelihood to Renew

SAP Business ByDesign

SAP Business ByDesign 9.0
Based on 3 answers
SAP BYD work centers are consistent and easy to navigate once you understand one work center. The document flow tab that is in each window allows one to see all related transactions. Document flow is important because one is able to see the flow of transactions and can therefore reverse transactions by following the document flow in reverse. It is possible to group items in each overview screen to see what items are open. The system is working as hoped.
Larry Peck, CPA | TrustRadius Reviewer

Zendesk Sell

Zendesk Sell 3.0
Based on 1 answer
We have moved on to a more robust option of CMS.
Jeremy Doyle | TrustRadius Reviewer

Usability

SAP Business ByDesign

SAP Business ByDesign 8.0
Based on 1 answer
Because SAP Business ByDesign allows us to improve our work, reduce the operational steps, implement audit controls, allows us found standard reports or it allows us to create new ones if you need more than the exists are enough for your work or your needs. Overall, SAP Business ByDesign allows us to standardize our operations, enhance our work, improve our skills, work over a web environment or mobile interface.
Henry Winchonlong | TrustRadius Reviewer

Zendesk Sell

Zendesk Sell 8.3
Based on 4 answers
I received about two hours worth of training on Zendesk Sell (formerly Base CRM). I will say it's a clean look and the ability to change views is extremely helpful. I do wish there were other features that allowed the views to be more simplistic. Some views can be overwhelming to look at. Nevertheless with the minimum training, I am still able to navigate through Zendesk Sell (formerly Base CRM) successfully due to the ease of usability.
Brittany Cooper | TrustRadius Reviewer

Support Rating

SAP Business ByDesign

SAP Business ByDesign 9.0
Based on 1 answer
The Business ByDesign support is stablished since you contract the service with SAP. SAP resolves according to the service level agreement. Currently, we continue with the service and we are using the support channels available. We are receiving the support. The SAP support gets an incident and after that, they contact us to resolve the incident, if necessary, they set the meeting to understand it or we explain the incident
Henry Winchonlong | TrustRadius Reviewer

Zendesk Sell

Zendesk Sell 7.0
Based on 5 answers
Due to the ease of the product, I have not had the chance to reach out to support yet. I’ve had no reason. The resources provided to clients are extremely helpful and detailed. So far my questions have been pretty basic and I generally just ask my colleague or teammate. They're able to assist with the answer.
Brittany Cooper | TrustRadius Reviewer

Online Training

SAP Business ByDesign

No score
No answers yet
No answers on this topic

Zendesk Sell

Zendesk Sell 7.0
Based on 1 answer
This product has a great backing of users, but needs more options direct from Base CRM on all operations of the software. YouTube videos do a great job of helping implement, and the back end support is a great help as well. The CRM is a great free option, and should be treated as such.
Jeremy Doyle | TrustRadius Reviewer

Implementation Rating

SAP Business ByDesign

SAP Business ByDesign 8.0
Based on 1 answer
I recommend implementing all workshops during the ERP selection that you need to know very well about the ERP software. It allows us to gather information to accurate the plan of the project implementation. Additionally, we must reach the high-level commitment to achieve the main goals, to define the RACI matrix and communicate to all project stakeholders.
Henry Winchonlong | TrustRadius Reviewer

Zendesk Sell

Zendesk Sell 8.0
Based on 2 answers
Simple, and straight forward.
Jeremy Doyle | TrustRadius Reviewer

Alternatives Considered

SAP Business ByDesign

ByDesign stacks up well against the competition. Companies that do multiple things are usually the best fit (manufacturing, distribution, and service). The more 'modules' used, the fewer competitors will be able to meet the company's needs. It is not inexpensive, but if the needs of the company have the complexity from either a global perspective and need localizations and foreign currency, or a volume perspective and need resources greater than what can be easily housed on-premise, ByDesign should be a top consideration.
Brandon Knight | TrustRadius Reviewer

Zendesk Sell

Simpler than most CRMs, which can be good if your sales team is not very tech savvy. We switched to HubSpot which provides a lot more value than Base did, but it isn't right for everyone. HubSpot is focused on capturing in-bound leads and has its own flaws and limitations, but overall it's a better fit for our needs.
Matt Suozzo | TrustRadius Reviewer

Return on Investment

SAP Business ByDesign

  • Positive - Access to the real-time reporting allowing for faster decision making especially when fixed price projects are heading into an over budget position.
  • Positive - Complex KPI can now be tracked and as a consequence intensive plans can be made to capitalise on this level of reporting. Staff also have clear visibility over their own performance.
  • Negative - We are a bit on the small side at 30 employees for a ByD solution so it was relatively expensive for us. It would be a much better value preposition above 50 employees.
Rod Taubman | TrustRadius Reviewer

Zendesk Sell

  • Using Base has allowed us to double the number of active sales and partner engagements that we can keep track of and make progress on.
  • This has led to us being able to follow up on many smaller deals that were falling through the cracks.
Matt Meinel | TrustRadius Reviewer

Screenshots

Pricing Details

SAP Business ByDesign

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Optional

SAP Business ByDesign Editions & Modules

Additional Pricing Details
SAP Business ByDesign is available for a monthly software-as-a-service (SaaS) subscription, based on a base package, user types, and number of users.

Zendesk Sell

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Zendesk Sell Editions & Modules

Edition
Sell Team$19.001
Sell Professional$49.001
Sell Enterprise$99.001
Sell Elite$199.001
Reach prospecting enrichment add-on (requires a Sell Subscription)$27.002
  1. per seat/month billed annually
  2. Per User Per Month (billed annually)
Additional Pricing Details

Rating Summary

Likelihood to Recommend

SAP Business ByDesign
9.6
Zendesk Sell
6.4

Likelihood to Renew

SAP Business ByDesign
9.0
Zendesk Sell
3.0

Usability

SAP Business ByDesign
8.0
Zendesk Sell
8.3

Support Rating

SAP Business ByDesign
9.0
Zendesk Sell
7.0

Online Training

SAP Business ByDesign
Zendesk Sell
7.0

Implementation Rating

SAP Business ByDesign
8.0
Zendesk Sell
8.0

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