190 Ratings
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417 Ratings
190 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.2 out of 100

ServiceNow IT Service Management

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417 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.4 out of 100

Likelihood to Recommend

SAP Business One

SAP Business One provides a comprehensive and sophisticated financial system that also easily extends to add the functions of a true ERP system including modules for production, HR, CRM, and MRP. I think it represents the company's small to midsize enterprise offering.
Some important benefits of choosing SAP Business One is that it is a complete [set of] small-business essentials in a single system and it helps you to save money for implementation.
Anonymous | TrustRadius Reviewer

ServiceNow IT Service Management

I think [ServiceNow IT Service Management is] best suited for very straight-forward customer support type ticketing. If the problem can't be solved by the customer support team, then the ticket likely is a larger issue (ie: a bug) and then likely a Jira ticket would need to be created for more robust documentation.
Jessica Rich | TrustRadius Reviewer

Feature Rating Comparison

Payroll Management

SAP Business One
9.8
ServiceNow IT Service Management
Pay calculation
SAP Business One
9.8
ServiceNow IT Service Management
Benefit plan administration
SAP Business One
9.8
ServiceNow IT Service Management
Direct deposit files
SAP Business One
9.7
ServiceNow IT Service Management
Salary revision and increment management
SAP Business One
9.9
ServiceNow IT Service Management
Reimbursement management
SAP Business One
9.8
ServiceNow IT Service Management

Customization

SAP Business One
8.6
ServiceNow IT Service Management
API for custom integration
SAP Business One
8.8
ServiceNow IT Service Management
Plug-ins
SAP Business One
8.3
ServiceNow IT Service Management

Security

SAP Business One
8.6
ServiceNow IT Service Management
Single sign-on capability
SAP Business One
8.6
ServiceNow IT Service Management
Role-based user permissions
SAP Business One
8.6
ServiceNow IT Service Management

Reporting & Analytics

SAP Business One
8.8
ServiceNow IT Service Management
Dashboards
SAP Business One
8.4
ServiceNow IT Service Management
Standard reports
SAP Business One
8.8
ServiceNow IT Service Management
Custom reports
SAP Business One
9.2
ServiceNow IT Service Management

General Ledger and Configurable Accounting

SAP Business One
6.4
ServiceNow IT Service Management
Accounts payable
SAP Business One
8.8
ServiceNow IT Service Management
Accounts receivable
SAP Business One
9.1
ServiceNow IT Service Management
Global Financial Support
SAP Business One
8.8
ServiceNow IT Service Management
Primary and Secondary Ledgers
SAP Business One
8.1
ServiceNow IT Service Management
Intercompany Accounting
SAP Business One
8.3
ServiceNow IT Service Management
Localizations
SAP Business One
8.8
ServiceNow IT Service Management
Journals and Reconciliations
SAP Business One
9.1
ServiceNow IT Service Management
Enterprise Accounting
SAP Business One
8.6
ServiceNow IT Service Management
Configurable Accounting
SAP Business One
8.0
ServiceNow IT Service Management
Centralized Rules Framework
SAP Business One
8.0
ServiceNow IT Service Management
Standardized Processes
SAP Business One
8.6
ServiceNow IT Service Management

Inventory Management

SAP Business One
8.7
ServiceNow IT Service Management
Inventory tracking
SAP Business One
9.1
ServiceNow IT Service Management
Automatic reordering
SAP Business One
8.8
ServiceNow IT Service Management
Location management
SAP Business One
8.5
ServiceNow IT Service Management
Manufacturing module
SAP Business One
8.4
ServiceNow IT Service Management

Order Management

SAP Business One
8.8
ServiceNow IT Service Management
Pricing
SAP Business One
8.6
ServiceNow IT Service Management
Order entry
SAP Business One
9.1
ServiceNow IT Service Management
Credit card processing
SAP Business One
8.5
ServiceNow IT Service Management
Cost of goods sold
SAP Business One
8.4
ServiceNow IT Service Management
Order Orchestration
SAP Business One
8.8
ServiceNow IT Service Management
End-to-end order visibility
SAP Business One
8.9
ServiceNow IT Service Management
Order exception Resolution
SAP Business One
9.1
ServiceNow IT Service Management

Subledger and Financial Process

SAP Business One
8.4
ServiceNow IT Service Management
Automated Invoice Processing
SAP Business One
8.3
ServiceNow IT Service Management
Shared Services Payments
SAP Business One
7.6
ServiceNow IT Service Management
Billings Management
SAP Business One
7.8
ServiceNow IT Service Management
Customer Receipt Applications
SAP Business One
8.8
ServiceNow IT Service Management
Customer Collections
SAP Business One
8.1
ServiceNow IT Service Management
Revenue Recognition
SAP Business One
8.4
ServiceNow IT Service Management
Cash Management
SAP Business One
8.2
ServiceNow IT Service Management
Asset Management
SAP Business One
8.9
ServiceNow IT Service Management
Travel & Expense Management
SAP Business One
8.6
ServiceNow IT Service Management
Budgetary Control & Encumbrance Accounting
SAP Business One
8.2
ServiceNow IT Service Management
Period Close
SAP Business One
8.6
ServiceNow IT Service Management
Transactions Tax
SAP Business One
8.6
ServiceNow IT Service Management
Subledger Reconciliations
SAP Business One
8.4
ServiceNow IT Service Management
3rd Party Accounting Systems
SAP Business One
9.1
ServiceNow IT Service Management

Project Financial Management

SAP Business One
8.8
ServiceNow IT Service Management
Budgeting and Forecasting
SAP Business One
8.5
ServiceNow IT Service Management
Project Costing
SAP Business One
8.9
ServiceNow IT Service Management
Cost Capture
SAP Business One
9.0
ServiceNow IT Service Management
Capital Project Management
SAP Business One
8.9
ServiceNow IT Service Management
Customer Invoicing
SAP Business One
9.4
ServiceNow IT Service Management
Customer Contract Compliance
SAP Business One
8.9
ServiceNow IT Service Management
Project Revenue Recognition
SAP Business One
9.0
ServiceNow IT Service Management
Project Financial Performance Analysis
SAP Business One
8.9
ServiceNow IT Service Management
Project Financials Dashboard
SAP Business One
9.6
ServiceNow IT Service Management
Real-time Financial Reporting
SAP Business One
9.8
ServiceNow IT Service Management
Embedded Business Intelligence
SAP Business One
7.6
ServiceNow IT Service Management
Project Planning Collaboration
SAP Business One
7.6
ServiceNow IT Service Management

Project Execution Management

SAP Business One
9.5
ServiceNow IT Service Management
Project Planning and Scheduling
SAP Business One
8.9
ServiceNow IT Service Management
Project Manager Dashboard
SAP Business One
9.7
ServiceNow IT Service Management
Resource Manager Dashboard
SAP Business One
9.7
ServiceNow IT Service Management
Task Insight for Project Managers
SAP Business One
9.6
ServiceNow IT Service Management
Project Manager Mobile Functionality
SAP Business One
9.5
ServiceNow IT Service Management
Team Member Task Collaboration
SAP Business One
9.5
ServiceNow IT Service Management
Team Member Mobile Functionality
SAP Business One
9.6
ServiceNow IT Service Management
Project Candidate Search
SAP Business One
9.6
ServiceNow IT Service Management
Project Candidate Comparison and Analysis
SAP Business One
9.7
ServiceNow IT Service Management
Defineable Resource Pools
SAP Business One
9.6
ServiceNow IT Service Management
Defineable Resource Pools
SAP Business One
9.7
ServiceNow IT Service Management
Talent Profiles
SAP Business One
10.0
ServiceNow IT Service Management
Real-Time Project Reporting
SAP Business One
8.4
ServiceNow IT Service Management
Absence Management
SAP Business One
9.8
ServiceNow IT Service Management
Product Lifecycle Management
SAP Business One
9.6
ServiceNow IT Service Management

Grants Management

SAP Business One
7.9
ServiceNow IT Service Management
Award Lifecycle Management
SAP Business One
7.5
ServiceNow IT Service Management
Spending Control
SAP Business One
8.0
ServiceNow IT Service Management
Indirect Cost Management
SAP Business One
7.8
ServiceNow IT Service Management
Billing
SAP Business One
8.3
ServiceNow IT Service Management

Procurement

SAP Business One
8.6
ServiceNow IT Service Management
Sourcing Team Collaboration
SAP Business One
8.8
ServiceNow IT Service Management
Sourcing Analysis
SAP Business One
9.2
ServiceNow IT Service Management
Bids Analyzed and Compared
SAP Business One
9.3
ServiceNow IT Service Management
Catalog Shopping E-Commerce for Employees
SAP Business One
9.3
ServiceNow IT Service Management
Contract Authoring
SAP Business One
7.6
ServiceNow IT Service Management
Contract Compliance Management
SAP Business One
8.8
ServiceNow IT Service Management
Contract History
SAP Business One
7.7
ServiceNow IT Service Management
Contract Renewal Automation
SAP Business One
7.7
ServiceNow IT Service Management
Contract Repository
SAP Business One
8.9
ServiceNow IT Service Management
Contract Standardization and Enforcement
SAP Business One
8.9
ServiceNow IT Service Management
Electronic Signatures
SAP Business One
8.9
ServiceNow IT Service Management
Invoice Automated Matching
SAP Business One
8.8
ServiceNow IT Service Management
Purchasing Risk and Compliance Management
SAP Business One
8.9
ServiceNow IT Service Management
Requisitions-to-Purchase Orders Integrated
SAP Business One
8.4
ServiceNow IT Service Management
Spend Compliance Management
SAP Business One
9.5
ServiceNow IT Service Management
Supplier Assessment
SAP Business One
8.0
ServiceNow IT Service Management
Supplier Communication and Collaboration
SAP Business One
7.5
ServiceNow IT Service Management
Supplier Management
SAP Business One
7.5
ServiceNow IT Service Management
Supplier Portal
SAP Business One
9.4
ServiceNow IT Service Management

Risk Management

SAP Business One
8.4
ServiceNow IT Service Management
Risk Repository
SAP Business One
8.5
ServiceNow IT Service Management
Control Management
SAP Business One
8.9
ServiceNow IT Service Management
Control Mapping
SAP Business One
8.0
ServiceNow IT Service Management
Control Efficiency Assessments
SAP Business One
7.9
ServiceNow IT Service Management
Automated Control Assessments
SAP Business One
9.4
ServiceNow IT Service Management
Assessment Capture
SAP Business One
8.0
ServiceNow IT Service Management
Issue Detection
SAP Business One
8.4
ServiceNow IT Service Management
Automatic Notification
SAP Business One
8.9
ServiceNow IT Service Management
Remediation and Certification
SAP Business One
8.0
ServiceNow IT Service Management

Logistics

SAP Business One
8.4
ServiceNow IT Service Management
Transportation Planning and Optimization
SAP Business One
8.4
ServiceNow IT Service Management
Transportation Sourcing Management
SAP Business One
8.9
ServiceNow IT Service Management
Transportation Process Integration
SAP Business One
8.6
ServiceNow IT Service Management
Transportation Execution Management
SAP Business One
9.0
ServiceNow IT Service Management
Freight Payment Automation
SAP Business One
8.4
ServiceNow IT Service Management
Trade Management
SAP Business One
8.0
ServiceNow IT Service Management
Trade Regulatory Compliance Management
SAP Business One
7.9
ServiceNow IT Service Management
Customs Entry Management
SAP Business One
8.2
ServiceNow IT Service Management
Customs Document Management
SAP Business One
8.0
ServiceNow IT Service Management
Customs Document Collaboration
SAP Business One
8.0
ServiceNow IT Service Management
Fulfillment Management
SAP Business One
8.2
ServiceNow IT Service Management
Inventory Visibility
SAP Business One
9.1
ServiceNow IT Service Management
Warehouse Workforce Management
SAP Business One
9.0
ServiceNow IT Service Management

Manufacturing

SAP Business One
8.4
ServiceNow IT Service Management
Production Process Design
SAP Business One
8.3
ServiceNow IT Service Management
Supply Chain Business Flows
SAP Business One
8.9
ServiceNow IT Service Management
Production Management
SAP Business One
8.4
ServiceNow IT Service Management
Contracted Manufacturing Management
SAP Business One
8.8
ServiceNow IT Service Management
Configuration Management
SAP Business One
7.9
ServiceNow IT Service Management
Work Definition
SAP Business One
8.5
ServiceNow IT Service Management
Work Execution
SAP Business One
8.4
ServiceNow IT Service Management
Advanced Fulfillment
SAP Business One
8.0
ServiceNow IT Service Management
Manufacturing Costs
SAP Business One
8.4
ServiceNow IT Service Management

Supply Chain

SAP Business One
8.6
ServiceNow IT Service Management
Forecasting
SAP Business One
9.1
ServiceNow IT Service Management
Inventory Planning
SAP Business One
8.3
ServiceNow IT Service Management
Multi-tier Supply Chain Planning
SAP Business One
8.2
ServiceNow IT Service Management
Performance Monitoring
SAP Business One
8.8
ServiceNow IT Service Management

Product Lifecycle Management

SAP Business One
9.4
ServiceNow IT Service Management
Ideation Management
SAP Business One
9.5
ServiceNow IT Service Management
Requirements Management
SAP Business One
9.4
ServiceNow IT Service Management
Proposal Management
SAP Business One
9.5
ServiceNow IT Service Management
Innovation Portfolio Management
SAP Business One
9.8
ServiceNow IT Service Management
Product Master Data Management
SAP Business One
8.9
ServiceNow IT Service Management
Vendor Portal
SAP Business One
9.2
ServiceNow IT Service Management
Project Portfolio Management
SAP Business One
9.8
ServiceNow IT Service Management

Incident and problem management

SAP Business One
ServiceNow IT Service Management
7.9
Organize and prioritize service tickets
SAP Business One
ServiceNow IT Service Management
8.6
Expert directory
SAP Business One
ServiceNow IT Service Management
7.8
Service restoration
SAP Business One
ServiceNow IT Service Management
7.5
Self-service tools
SAP Business One
ServiceNow IT Service Management
7.3
Subscription-based notifications
SAP Business One
ServiceNow IT Service Management
8.0
ITSM collaboration and documentation
SAP Business One
ServiceNow IT Service Management
8.1
ITSM reports and dashboards
SAP Business One
ServiceNow IT Service Management
8.0

ITSM asset management

SAP Business One
ServiceNow IT Service Management
7.6
Configuration mangement
SAP Business One
ServiceNow IT Service Management
7.8
Asset management dashboard
SAP Business One
ServiceNow IT Service Management
7.7
Policy and contract enforcement
SAP Business One
ServiceNow IT Service Management
7.4

Change management

SAP Business One
ServiceNow IT Service Management
8.0
Change requests repository
SAP Business One
ServiceNow IT Service Management
8.2
Change calendar
SAP Business One
ServiceNow IT Service Management
7.8
Service-level management
SAP Business One
ServiceNow IT Service Management
8.0

Pros

SAP Business One

  • It allows making a real follow-up of the state of the company, without the need to wait for periodic reports. This provides a corrective tool for situations that deviate from the standard.
  • It prevents the business areas from working separately so the information is not duplicated and is managed effectively by all involved. thus avoiding conflicts and optimizing resources.
  • It allows the proper management of the client portfolio, accurately projecting the inputs and outputs of resources, products, orders, and invoices. Therefore, the inventory and cash flow are properly managed.
  • By correctly managing cash inflows and customer requirements, a real plan of goals can be established that is adjusted to the company's capabilities.
  • It is a standardized program in its use, with a parent company with decades in the market and renowned, which provides adequate user support to the tool.
Ronald Socorro | TrustRadius Reviewer

ServiceNow IT Service Management

  • When I have a number of requests to make, for example a request to add a dozen or so user accounts to more than one group account in Active Directory , I can put all the needed information into the initial form, add it to my "shopping cart" and all of that information remains on the screen for the next item for which I only need to edit a few items (like the AD group name in this example), and keep adding them to the shopping cart until I have them all. When I "Check Out" each of those items is generated as a separate task under the one request. It simplifies and expedites the creation and tracking of these kinds of requests.
  • I can easily and quickly see what tickets are currently assigned to me in order to prioritize them and remain aware of my workload.
  • Numerous fields for CIs can be used when trying to find the entry for a particular item. For example, IP Address, server name, raw text, classification, and so on.
  • To help with making sense out of related tasks, when a task is assigned to me and I need to open another task for a different team to work in order to complete my task, I can open a sub-task from my ticket so that the relationship between the two can be pulled up later into reports. For example, I may have a task to build a new vm, and need to open tasks for networking, security accounts, software installation and so on. By opening sub-tasks from my assignment, the time spent by all parties concerned is tied together for more meaningful cost accounting.
Dr Gardiner Jones | TrustRadius Reviewer

Cons

SAP Business One

  • Following a bench mark process - this seems contradicting to flexibility however we have wished we could follow more of an industry benchmark. Our challenge as a small company has been knowing how to properly use the system. We have discovered that we have set up the system wrong based and are using it improperly which has cause a lot work to correct.
  • Better live reporting options - current we are on prem SQL. Yes SAP is moving to HANA however smaller companies like ourselves are not ready for that. We need to be able to maintain our existing SQL DB. We also have a demand for live BI Reporting. It has been difficult to do this with our current set up.
  • Error handling - have found it very difficult to troubleshoot. Errors are not always clear and answers are hard to find.
John SCOTT Livingston | TrustRadius Reviewer

ServiceNow IT Service Management

  • It is hard to find areas for improvement, the tool is very powerful. That said, building the CMDB still involves some manual interaction which was not how it was presented in demos.
  • The CMDB data is almost too deep and detailed. When you build the relationship map it can be so large that it is overwhelming. You can limit this, but the default maps are massive if you are discovering lots of device classes.
  • The product is expensive. Since they are the leader in the industry and the product has tons of features, they definitely charge for it!
Anonymous | TrustRadius Reviewer

Likelihood to Renew

SAP Business One

SAP Business One 7.3
Based on 9 answers
I cannot run my business without SAP Business One in place. I only consult on on product and that is SAP Business One. Business volume goes to zero if I don't use SAP Business One. It is the best product on the market - head and shoulders above other ERP packages I have looked at or implemented in the past.
Dr. Don Maes | TrustRadius Reviewer

ServiceNow IT Service Management

ServiceNow IT Service Management 10.0
Based on 12 answers
To be completely honest setting up a new ticketing system can be a pain in the ass. Once you have it setup and customized the way you want it, you don't want to switch unless you're unhappy with the product. Unless future releases and updates really muck the system up, I wouldn't change.
Anonymous | TrustRadius Reviewer

Usability

SAP Business One

SAP Business One 8.2
Based on 10 answers
I would like to give 8 out of 10 rating for SAP Business One because SAP Business One is a good choice for the mostly used business management solutions for the small and medium-sized companies. SAP Business One can help in optimizing the existing business process and enables streamline business processes for the daily activities for all users across the entire organization. The importance realization of SAP Business One implementation is based on the selection of the good reputation partner and its approach for the entire implementation. SAP Business One is a user-friendly and easy to use Enterprise system that the organization can benefit its features and functionalities by utilizing it.
Ye Yint Moe | TrustRadius Reviewer

ServiceNow IT Service Management

ServiceNow IT Service Management 6.5
Based on 11 answers
The dashboard is so confusing, [there are] many clicks to open a task and search by a ticket. The Enterprise customisation [we did] has finished to kill the software and creates a really bad experience on a daily basis. [It is] So slow, and so many clicks to process a ticket. Works only on IE so, that [should] make you realize that [it] is a bad idea.
Max Lewenhaupt | TrustRadius Reviewer

Reliability and Availability

SAP Business One

SAP Business One 9.0
Based on 3 answers
The SAP Business One software is up and running every time
you need it as it was planned. In more than 6 years that we have been
using the product, it has never been unavailable and if it ever was, it was because of a planned maintenance window scheduled in the company.
Guillermo Villamizar | TrustRadius Reviewer

ServiceNow IT Service Management

ServiceNow IT Service Management 10.0
Based on 2 answers
We have never had any issues with ServiceNow's availability that I am aware of in the two years I have been using it.
Michael Sypes | TrustRadius Reviewer

Performance

SAP Business One

SAP Business One 8.0
Based on 1 answer
SAP Business One performance depends mostly on the speed of your internal servers, should you have the solution on premise as we do. Sometimes the system tends to be a little slower for some users when others are executing really big reports of performing some batch loads, but generally, the performance is acceptable to all the users.
Guillermo Villamizar | TrustRadius Reviewer

ServiceNow IT Service Management

ServiceNow IT Service Management 9.0
Based on 2 answers
For a massive system, page loads are reasonably quick, including searches.
Michael Sypes | TrustRadius Reviewer

Support Rating

SAP Business One

SAP Business One 8.2
Based on 10 answers
I rate my experience with SAP Business One's support team as excellent (10). They are easy to contact and effortless to work with on any issue or concern. I like the support SAP provides for any of their products. SAP has a great backing and I would recommend them to any of my colleagues.
Anonymous | TrustRadius Reviewer

ServiceNow IT Service Management

ServiceNow IT Service Management 7.9
Based on 40 answers
I would give it this rating because we have had no major issues with the support for ServiceNow after we implemented it at our organization. They seem to respond promptly and efficiently if we ever do need to open a support case with them about an issue we are having.
Anonymous | TrustRadius Reviewer

In-Person Training

SAP Business One

SAP Business One 7.7
Based on 2 answers
The training I get was a consultant level training, so it's basically a 6 weeks training covering every aspect and every module of the system. It covered most common use cases and exercise training so you can get along with the software, as well as examples so there culd be a better understanding.
Guillermo Villamizar | TrustRadius Reviewer

ServiceNow IT Service Management

No score
No answers yet
No answers on this topic

Online Training

SAP Business One

SAP Business One 4.5
Based on 2 answers
Over the past two years SAP has added a great deal of new SAP Business One on-line training for version 9.0 and 9.1. Most of the training is very strong, but some is difficult to understand and follow. Additionally, SAP still has a few holes in their on-line training around Production, Bill-of-Materials, MRP and Service.
Robert Markley, Jr. | TrustRadius Reviewer

ServiceNow IT Service Management

ServiceNow IT Service Management 1.0
Based on 1 answer
To type in what should be a text box, you have to click an empty cell, a tiny text box pop up opens with a check box and an X. You the. Type in the text box and have to click the check mark. If you have a bunch of fields to fill out, doing this is very annoying. Absolutely know thought went in to this. I'm sure somebody in marketing thought it was a good idea. It wasn't.
Anonymous | TrustRadius Reviewer

Implementation Rating

SAP Business One

SAP Business One 8.0
Based on 27 answers
These implementations are not easy. Even a standard implementation can be difficult. With a never-been-done-before implementation, the implementation team and the user team need to be thorough with planning, make a decision on key points, and stick to them before any design happens. Our biggest challenge was not from StellarOne, rather it was from the mid-implementation decisions from our internal team. StellarOne did a great job warning us, implementing our decision, and then helping us adjust our SAP to handle the new direction we took.
Jose Arreola | TrustRadius Reviewer

ServiceNow IT Service Management

ServiceNow IT Service Management 10.0
Based on 6 answers
Without exception, every client I have worked with has been very happy with their resulting product. While this is partly due to my work, I must point out that the platform is the winning decision, not the implementer.
Randall Hodgins | TrustRadius Reviewer

Alternatives Considered

SAP Business One

SAP provides the most robust solution, with modules available for all department managers and even options for customization according to the company's special needs. We especially used the Crystal reports options to provide reports for each module. Overall, even if it's not the least expensive option, it has the best value for money.
Anonymous | TrustRadius Reviewer

ServiceNow IT Service Management

ServiceNow is not just a standalone tool, its a complete suite of powerful tools which provide you a framework to develop your ticketing system and the data stored within the ticketing process can be used to analyze and optimize your production environment. Also visual dashboards can be created on this data. Chatbot, Taskboard, Machine learning etc are the other features that differentiate ServiceNow with its peers.
Anonymous | TrustRadius Reviewer

Scalability

SAP Business One

SAP Business One 9.0
Based on 2 answers
For most small businesses, the only way you outgrow SAP Business One is if the nature of your business changes radically. Going from 1 to 50 users is quite easy with SAP B1. Going beyond 50 may require moving to the Hana SAP B1 platform to maintain or improve performance, but the path is there.
Add-ons to SAP B1 can also be added as specific needs are encountered that are not closely met by the standard product. These may be required early in the product life because of the nature of your business, or as you expand the use of SAP B1.
Dr. Don Maes | TrustRadius Reviewer

ServiceNow IT Service Management

ServiceNow IT Service Management 10.0
Based on 1 answer
ServiceNow works as an enterprise solution.
Michael Sypes | TrustRadius Reviewer

Return on Investment

SAP Business One

  • Employee efficiency has definitely increased with SAP Business One. This is attributed in a lot of ways to information visibility. Our employees are able to gather the data they need, quickly, and effectively.
  • Identifying inconsistencies in pricing has also been accomplished through use of reporting off individual tables. Previously, we weren't able to access our data in such a way as to enable us to write custom reports in-house.
  • We have also benefited greatly from having a single source of all business information. We utilize SAP Business One exclusively in-house. All documentation is attached to specific orders and Business Partners, as well as serialized equipment that has been sold.
John Bird | TrustRadius Reviewer

ServiceNow IT Service Management

  • Overall ServiceNow has a positive impact on getting the SLA of tickets down in supporting our customers.
  • One negative impact has been the amount of time to get the product to produce an ROI, it's almost too big to fail and too big to replace. You almost become committed to the product. Good or bad.
  • Another negative impact would be if you track metrics of employees and time tracking, there is a lot of scenarios where engineers will track time on tickets but not get credit for closing them as the assignee function of tickets can only be tied to one user and credits only the engineer who closes the ticket.
  • Another positive impact would be the level of security for permissions and scaling the workloads is robust and you will get out of the system what your team is willing to put in.
Jesse Bickel, MS - PMP | TrustRadius Reviewer

Pricing Details

SAP Business One

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

SAP Business One Editions & Modules

Edition
Starter$110.001
Limited$99.001
Pro$132.001
  1. per month
Additional Pricing Details

ServiceNow IT Service Management

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

ServiceNow IT Service Management Editions & Modules

Edition
Starting Price$10,000.001
  1. per year
Additional Pricing Details

Rating Summary

Likelihood to Recommend

SAP Business One
8.7
ServiceNow IT Service Management
8.4

Likelihood to Renew

SAP Business One
7.3
ServiceNow IT Service Management
10.0

Usability

SAP Business One
8.2
ServiceNow IT Service Management
6.5

Reliability and Availability

SAP Business One
9.0
ServiceNow IT Service Management
10.0

Performance

SAP Business One
8.0
ServiceNow IT Service Management
9.0

Support Rating

SAP Business One
8.2
ServiceNow IT Service Management
7.9

In-Person Training

SAP Business One
7.7
ServiceNow IT Service Management

Online Training

SAP Business One
4.5
ServiceNow IT Service Management
1.0

Implementation Rating

SAP Business One
8.0
ServiceNow IT Service Management
10.0

Scalability

SAP Business One
9.0
ServiceNow IT Service Management
10.0

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