206 Ratings
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Score 8.2 out of 100
457 Ratings
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Score 8.4 out of 100

Feature Set Ratings

    Payroll Management

    10.0

    SAP Business One

    100%

    ServiceNow IT Service Management

    Feature Set Not Supported
    N/A
    SAP Business One ranks higher in 5/5 features

    Pay calculation

    10.0
    100%
    8 Ratings
    N/A
    0 Ratings

    Benefit plan administration

    10.0
    100%
    7 Ratings
    N/A
    0 Ratings

    Direct deposit files

    10.0
    100%
    8 Ratings
    N/A
    0 Ratings

    Salary revision and increment management

    10.0
    100%
    8 Ratings
    N/A
    0 Ratings

    Reimbursement management

    10.0
    100%
    9 Ratings
    N/A
    0 Ratings

    Customization

    6.7

    SAP Business One

    67%

    ServiceNow IT Service Management

    Feature Set Not Supported
    N/A
    SAP Business One ranks higher in 2/2 features

    API for custom integration

    6.9
    69%
    33 Ratings
    N/A
    0 Ratings

    Plug-ins

    6.5
    65%
    32 Ratings
    N/A
    0 Ratings

    Security

    8.7

    SAP Business One

    87%

    ServiceNow IT Service Management

    Feature Set Not Supported
    N/A
    SAP Business One ranks higher in 2/2 features

    Single sign-on capability

    8.9
    89%
    31 Ratings
    N/A
    0 Ratings

    Role-based user permissions

    8.5
    85%
    38 Ratings
    N/A
    0 Ratings

    Reporting & Analytics

    7.9

    SAP Business One

    79%

    ServiceNow IT Service Management

    Feature Set Not Supported
    N/A
    SAP Business One ranks higher in 3/3 features

    Dashboards

    6.9
    69%
    35 Ratings
    N/A
    0 Ratings

    Standard reports

    7.6
    76%
    39 Ratings
    N/A
    0 Ratings

    Custom reports

    9.3
    93%
    35 Ratings
    N/A
    0 Ratings

    General Ledger and Configurable Accounting

    5.8

    SAP Business One

    58%

    ServiceNow IT Service Management

    Feature Set Not Supported
    N/A
    SAP Business One ranks higher in 11/11 features

    Accounts payable

    8.2
    82%
    40 Ratings
    N/A
    0 Ratings

    Accounts receivable

    8.4
    84%
    39 Ratings
    N/A
    0 Ratings

    Global Financial Support

    8.1
    81%
    25 Ratings
    N/A
    0 Ratings

    Primary and Secondary Ledgers

    7.7
    77%
    25 Ratings
    N/A
    0 Ratings

    Intercompany Accounting

    7.7
    77%
    25 Ratings
    N/A
    0 Ratings

    Localizations

    6.5
    65%
    25 Ratings
    N/A
    0 Ratings

    Journals and Reconciliations

    7.5
    75%
    32 Ratings
    N/A
    0 Ratings

    Enterprise Accounting

    6.3
    63%
    27 Ratings
    N/A
    0 Ratings

    Configurable Accounting

    6.1
    61%
    30 Ratings
    N/A
    0 Ratings

    Centralized Rules Framework

    5.9
    59%
    27 Ratings
    N/A
    0 Ratings

    Standardized Processes

    7.9
    79%
    35 Ratings
    N/A
    0 Ratings

    Inventory Management

    8.5

    SAP Business One

    85%

    ServiceNow IT Service Management

    Feature Set Not Supported
    N/A
    SAP Business One ranks higher in 4/4 features

    Inventory tracking

    8.8
    88%
    39 Ratings
    N/A
    0 Ratings

    Automatic reordering

    8.6
    86%
    28 Ratings
    N/A
    0 Ratings

    Location management

    8.3
    83%
    36 Ratings
    N/A
    0 Ratings

    Manufacturing module

    8.3
    83%
    28 Ratings
    N/A
    0 Ratings

    Order Management

    8.1

    SAP Business One

    81%

    ServiceNow IT Service Management

    Feature Set Not Supported
    N/A
    SAP Business One ranks higher in 7/7 features

    Pricing

    8.5
    85%
    36 Ratings
    N/A
    0 Ratings

    Order entry

    8.8
    88%
    37 Ratings
    N/A
    0 Ratings

    Credit card processing

    8.5
    85%
    22 Ratings
    N/A
    0 Ratings

    Cost of goods sold

    8.3
    83%
    37 Ratings
    N/A
    0 Ratings

    Order Orchestration

    8.3
    83%
    29 Ratings
    N/A
    0 Ratings

    End-to-end order visibility

    7.7
    77%
    30 Ratings
    N/A
    0 Ratings

    Order exception Resolution

    6.5
    65%
    25 Ratings
    N/A
    0 Ratings

    Subledger and Financial Process

    7.3

    SAP Business One

    73%

    ServiceNow IT Service Management

    Feature Set Not Supported
    N/A
    SAP Business One ranks higher in 14/14 features

    Automated Invoice Processing

    5.9
    59%
    22 Ratings
    N/A
    0 Ratings

    Shared Services Payments

    6.9
    69%
    19 Ratings
    N/A
    0 Ratings

    Billings Management

    7.1
    71%
    29 Ratings
    N/A
    0 Ratings

    Customer Receipt Applications

    8.9
    89%
    21 Ratings
    N/A
    0 Ratings

    Customer Collections

    8.2
    82%
    26 Ratings
    N/A
    0 Ratings

    Revenue Recognition

    5.9
    59%
    24 Ratings
    N/A
    0 Ratings

    Cash Management

    6.1
    61%
    26 Ratings
    N/A
    0 Ratings

    Asset Management

    9.0
    90%
    25 Ratings
    N/A
    0 Ratings

    Travel & Expense Management

    8.9
    89%
    21 Ratings
    N/A
    0 Ratings

    Budgetary Control & Encumbrance Accounting

    5.1
    51%
    25 Ratings
    N/A
    0 Ratings

    Period Close

    8.3
    83%
    31 Ratings
    N/A
    0 Ratings

    Transactions Tax

    8.4
    84%
    26 Ratings
    N/A
    0 Ratings

    Subledger Reconciliations

    7.9
    79%
    23 Ratings
    N/A
    0 Ratings

    3rd Party Accounting Systems

    6.1
    61%
    16 Ratings
    N/A
    0 Ratings

    Project Financial Management

    7.8

    SAP Business One

    78%

    ServiceNow IT Service Management

    Feature Set Not Supported
    N/A
    SAP Business One ranks higher in 12/12 features

    Budgeting and Forecasting

    7.7
    77%
    17 Ratings
    N/A
    0 Ratings

    Project Costing

    7.9
    79%
    16 Ratings
    N/A
    0 Ratings

    Cost Capture

    7.9
    79%
    16 Ratings
    N/A
    0 Ratings

    Capital Project Management

    7.9
    79%
    11 Ratings
    N/A
    0 Ratings

    Customer Invoicing

    8.2
    82%
    19 Ratings
    N/A
    0 Ratings

    Customer Contract Compliance

    7.9
    79%
    14 Ratings
    N/A
    0 Ratings

    Project Revenue Recognition

    7.4
    74%
    16 Ratings
    N/A
    0 Ratings

    Project Financial Performance Analysis

    7.4
    74%
    16 Ratings
    N/A
    0 Ratings

    Project Financials Dashboard

    7.2
    72%
    14 Ratings
    N/A
    0 Ratings

    Real-time Financial Reporting

    10.0
    100%
    17 Ratings
    N/A
    0 Ratings

    Embedded Business Intelligence

    7.3
    73%
    13 Ratings
    N/A
    0 Ratings

    Project Planning Collaboration

    7.3
    73%
    13 Ratings
    N/A
    0 Ratings

    Project Execution Management

    9.3

    SAP Business One

    93%

    ServiceNow IT Service Management

    Feature Set Not Supported
    N/A
    SAP Business One ranks higher in 15/15 features

    Project Planning and Scheduling

    7.9
    79%
    14 Ratings
    N/A
    0 Ratings

    Project Manager Dashboard

    7.9
    79%
    12 Ratings
    N/A
    0 Ratings

    Resource Manager Dashboard

    7.2
    72%
    11 Ratings
    N/A
    0 Ratings

    Task Insight for Project Managers

    10.0
    100%
    11 Ratings
    N/A
    0 Ratings

    Project Manager Mobile Functionality

    10.0
    100%
    10 Ratings
    N/A
    0 Ratings

    Team Member Task Collaboration

    10.0
    100%
    9 Ratings
    N/A
    0 Ratings

    Team Member Mobile Functionality

    10.0
    100%
    8 Ratings
    N/A
    0 Ratings

    Project Candidate Search

    10.0
    100%
    6 Ratings
    N/A
    0 Ratings

    Project Candidate Comparison and Analysis

    10.0
    100%
    7 Ratings
    N/A
    0 Ratings

    Defineable Resource Pools

    10.0
    100%
    8 Ratings
    N/A
    0 Ratings

    Defineable Resource Pools

    10.0
    100%
    8 Ratings
    N/A
    0 Ratings

    Talent Profiles

    10.0
    100%
    4 Ratings
    N/A
    0 Ratings

    Real-Time Project Reporting

    6.1
    61%
    12 Ratings
    N/A
    0 Ratings

    Absence Management

    10.0
    100%
    6 Ratings
    N/A
    0 Ratings

    Product Lifecycle Management

    10.0
    100%
    10 Ratings
    N/A
    0 Ratings

    Grants Management

    7.8

    SAP Business One

    78%

    ServiceNow IT Service Management

    Feature Set Not Supported
    N/A
    SAP Business One ranks higher in 4/4 features

    Award Lifecycle Management

    7.3
    73%
    9 Ratings
    N/A
    0 Ratings

    Spending Control

    7.9
    79%
    11 Ratings
    N/A
    0 Ratings

    Indirect Cost Management

    7.9
    79%
    12 Ratings
    N/A
    0 Ratings

    Billing

    8.2
    82%
    15 Ratings
    N/A
    0 Ratings

    Procurement

    8.4

    SAP Business One

    84%

    ServiceNow IT Service Management

    Feature Set Not Supported
    N/A
    SAP Business One ranks higher in 19/19 features

    Sourcing Team Collaboration

    7.6
    76%
    12 Ratings
    N/A
    0 Ratings

    Sourcing Analysis

    7.8
    78%
    14 Ratings
    N/A
    0 Ratings

    Bids Analyzed and Compared

    9.4
    94%
    10 Ratings
    N/A
    0 Ratings

    Catalog Shopping E-Commerce for Employees

    9.4
    94%
    10 Ratings
    N/A
    0 Ratings

    Contract Authoring

    7.6
    76%
    11 Ratings
    N/A
    0 Ratings

    Contract Compliance Management

    8.8
    88%
    10 Ratings
    N/A
    0 Ratings

    Contract History

    7.6
    76%
    12 Ratings
    N/A
    0 Ratings

    Contract Renewal Automation

    7.6
    76%
    10 Ratings
    N/A
    0 Ratings

    Contract Repository

    8.8
    88%
    9 Ratings
    N/A
    0 Ratings

    Contract Standardization and Enforcement

    8.8
    88%
    9 Ratings
    N/A
    0 Ratings

    Electronic Signatures

    8.8
    88%
    9 Ratings
    N/A
    0 Ratings

    Invoice Automated Matching

    8.8
    88%
    12 Ratings
    N/A
    0 Ratings

    Purchasing Risk and Compliance Management

    8.8
    88%
    9 Ratings
    N/A
    0 Ratings

    Requisitions-to-Purchase Orders Integrated

    8.3
    83%
    13 Ratings
    N/A
    0 Ratings

    Spend Compliance Management

    10.0
    100%
    9 Ratings
    N/A
    0 Ratings

    Supplier Assessment

    7.8
    78%
    11 Ratings
    N/A
    0 Ratings

    Supplier Communication and Collaboration

    7.3
    73%
    12 Ratings
    N/A
    0 Ratings

    Supplier Management

    7.3
    73%
    12 Ratings
    N/A
    0 Ratings

    Supplier Portal

    10.0
    100%
    8 Ratings
    N/A
    0 Ratings

    Risk Management

    8.2

    SAP Business One

    82%

    ServiceNow IT Service Management

    Feature Set Not Supported
    N/A
    SAP Business One ranks higher in 9/9 features

    Risk Repository

    8.4
    84%
    6 Ratings
    N/A
    0 Ratings

    Control Management

    8.9
    89%
    7 Ratings
    N/A
    0 Ratings

    Control Mapping

    7.8
    78%
    6 Ratings
    N/A
    0 Ratings

    Control Efficiency Assessments

    7.8
    78%
    6 Ratings
    N/A
    0 Ratings

    Automated Control Assessments

    9.5
    95%
    6 Ratings
    N/A
    0 Ratings

    Assessment Capture

    7.8
    78%
    6 Ratings
    N/A
    0 Ratings

    Issue Detection

    8.4
    84%
    7 Ratings
    N/A
    0 Ratings

    Automatic Notification

    7.4
    74%
    8 Ratings
    N/A
    0 Ratings

    Remediation and Certification

    7.8
    78%
    6 Ratings
    N/A
    0 Ratings

    Logistics

    7.8

    SAP Business One

    78%

    ServiceNow IT Service Management

    Feature Set Not Supported
    N/A
    SAP Business One ranks higher in 13/13 features

    Transportation Planning and Optimization

    7.7
    77%
    13 Ratings
    N/A
    0 Ratings

    Transportation Sourcing Management

    7.8
    78%
    11 Ratings
    N/A
    0 Ratings

    Transportation Process Integration

    7.6
    76%
    11 Ratings
    N/A
    0 Ratings

    Transportation Execution Management

    7.9
    79%
    11 Ratings
    N/A
    0 Ratings

    Freight Payment Automation

    7.1
    71%
    12 Ratings
    N/A
    0 Ratings

    Trade Management

    7.9
    79%
    10 Ratings
    N/A
    0 Ratings

    Trade Regulatory Compliance Management

    7.8
    78%
    9 Ratings
    N/A
    0 Ratings

    Customs Entry Management

    7.5
    75%
    12 Ratings
    N/A
    0 Ratings

    Customs Document Management

    7.9
    79%
    11 Ratings
    N/A
    0 Ratings

    Customs Document Collaboration

    7.9
    79%
    11 Ratings
    N/A
    0 Ratings

    Fulfillment Management

    7.5
    75%
    15 Ratings
    N/A
    0 Ratings

    Inventory Visibility

    9.3
    93%
    18 Ratings
    N/A
    0 Ratings

    Warehouse Workforce Management

    8.1
    81%
    13 Ratings
    N/A
    0 Ratings

    Manufacturing

    8.4

    SAP Business One

    84%

    ServiceNow IT Service Management

    Feature Set Not Supported
    N/A
    SAP Business One ranks higher in 9/9 features

    Production Process Design

    8.3
    83%
    17 Ratings
    N/A
    0 Ratings

    Supply Chain Business Flows

    9.0
    90%
    16 Ratings
    N/A
    0 Ratings

    Production Management

    8.3
    83%
    18 Ratings
    N/A
    0 Ratings

    Contracted Manufacturing Management

    9.0
    90%
    11 Ratings
    N/A
    0 Ratings

    Configuration Management

    7.8
    78%
    13 Ratings
    N/A
    0 Ratings

    Work Definition

    8.3
    83%
    14 Ratings
    N/A
    0 Ratings

    Work Execution

    8.3
    83%
    15 Ratings
    N/A
    0 Ratings

    Advanced Fulfillment

    7.8
    78%
    13 Ratings
    N/A
    0 Ratings

    Manufacturing Costs

    8.3
    83%
    15 Ratings
    N/A
    0 Ratings

    Supply Chain

    8.2

    SAP Business One

    82%

    ServiceNow IT Service Management

    Feature Set Not Supported
    N/A
    SAP Business One ranks higher in 4/4 features

    Forecasting

    8.4
    84%
    21 Ratings
    N/A
    0 Ratings

    Inventory Planning

    7.7
    77%
    22 Ratings
    N/A
    0 Ratings

    Multi-tier Supply Chain Planning

    7.6
    76%
    16 Ratings
    N/A
    0 Ratings

    Performance Monitoring

    8.9
    89%
    16 Ratings
    N/A
    0 Ratings

    Product Lifecycle Management

    9.8

    SAP Business One

    98%

    ServiceNow IT Service Management

    Feature Set Not Supported
    N/A
    SAP Business One ranks higher in 7/7 features

    Ideation Management

    10.0
    100%
    10 Ratings
    N/A
    0 Ratings

    Requirements Management

    10.0
    100%
    11 Ratings
    N/A
    0 Ratings

    Proposal Management

    10.0
    100%
    11 Ratings
    N/A
    0 Ratings

    Innovation Portfolio Management

    10.0
    100%
    7 Ratings
    N/A
    0 Ratings

    Product Master Data Management

    8.9
    89%
    12 Ratings
    N/A
    0 Ratings

    Vendor Portal

    9.9
    99%
    6 Ratings
    N/A
    0 Ratings

    Project Portfolio Management

    10.0
    100%
    6 Ratings
    N/A
    0 Ratings

    Incident and problem management

    SAP Business One

    Feature Set Not Supported
    N/A
    8.3

    ServiceNow IT Service Management

    83%
    ServiceNow IT Service Management ranks higher in 7/7 features

    Organize and prioritize service tickets

    N/A
    0 Ratings
    9.3
    93%
    67 Ratings

    Expert directory

    N/A
    0 Ratings
    8.0
    80%
    51 Ratings

    Service restoration

    N/A
    0 Ratings
    8.0
    80%
    56 Ratings

    Self-service tools

    N/A
    0 Ratings
    8.0
    80%
    65 Ratings

    Subscription-based notifications

    N/A
    0 Ratings
    7.5
    75%
    63 Ratings

    ITSM collaboration and documentation

    N/A
    0 Ratings
    8.7
    87%
    60 Ratings

    ITSM reports and dashboards

    N/A
    0 Ratings
    8.8
    88%
    62 Ratings

    ITSM asset management

    SAP Business One

    Feature Set Not Supported
    N/A
    8.2

    ServiceNow IT Service Management

    82%
    ServiceNow IT Service Management ranks higher in 3/3 features

    Configuration mangement

    N/A
    0 Ratings
    8.1
    81%
    60 Ratings

    Asset management dashboard

    N/A
    0 Ratings
    8.4
    84%
    59 Ratings

    Policy and contract enforcement

    N/A
    0 Ratings
    8.2
    82%
    53 Ratings

    Change management

    SAP Business One

    Feature Set Not Supported
    N/A
    8.4

    ServiceNow IT Service Management

    84%
    ServiceNow IT Service Management ranks higher in 3/3 features

    Change requests repository

    N/A
    0 Ratings
    8.6
    86%
    62 Ratings

    Change calendar

    N/A
    0 Ratings
    8.1
    81%
    56 Ratings

    Service-level management

    N/A
    0 Ratings
    8.6
    86%
    58 Ratings

    Attribute Ratings

    • SAP Business One is rated higher in 4 areas: Likelihood to Recommend, Usability, Support Rating, Online Training
    • ServiceNow IT Service Management is rated higher in 5 areas: Likelihood to Renew, Availability, Performance, Implementation Rating, Product Scalability

    Likelihood to Recommend

    9.2

    SAP Business One

    92%
    45 Ratings
    8.9

    ServiceNow IT Service Management

    89%
    79 Ratings

    Likelihood to Renew

    4.8

    SAP Business One

    48%
    9 Ratings
    10.0

    ServiceNow IT Service Management

    100%
    12 Ratings

    Usability

    7.8

    SAP Business One

    78%
    11 Ratings
    6.4

    ServiceNow IT Service Management

    64%
    11 Ratings

    Availability

    9.0

    SAP Business One

    90%
    6 Ratings
    10.0

    ServiceNow IT Service Management

    100%
    2 Ratings

    Performance

    8.0

    SAP Business One

    80%
    2 Ratings
    9.0

    ServiceNow IT Service Management

    90%
    2 Ratings

    Support Rating

    8.5

    SAP Business One

    85%
    16 Ratings
    7.4

    ServiceNow IT Service Management

    74%
    40 Ratings

    In-Person Training

    7.7

    SAP Business One

    77%
    2 Ratings

    ServiceNow IT Service Management

    N/A
    0 Ratings

    Online Training

    4.5

    SAP Business One

    45%
    2 Ratings
    1.0

    ServiceNow IT Service Management

    10%
    1 Rating

    Implementation Rating

    6.8

    SAP Business One

    68%
    47 Ratings
    10.0

    ServiceNow IT Service Management

    100%
    6 Ratings

    Ease of integration

    9.0

    SAP Business One

    90%
    1 Rating

    ServiceNow IT Service Management

    N/A
    0 Ratings

    Product Scalability

    9.0

    SAP Business One

    90%
    2 Ratings
    10.0

    ServiceNow IT Service Management

    100%
    1 Rating

    Vendor post-sale

    8.0

    SAP Business One

    80%
    1 Rating

    ServiceNow IT Service Management

    N/A
    0 Ratings

    Vendor pre-sale

    8.0

    SAP Business One

    80%
    1 Rating

    ServiceNow IT Service Management

    N/A
    0 Ratings

    Likelihood to Recommend

    SAP

    SAP Business One would be more useful if it contained tools to acommodate the growing need of online sales. A more complete shipping module which handles tracking numbers with the common couriers would be great. A built in warehouse management system would be great designed to be used with barcode scanners
    Read full review

    ServiceNow

    In our organization, we are using ServiceNow extensively. Change Management, Incident Management, Problem Management, Time tracking are few modules which we use extensively. This sort of model will work for any product or service based companies as the product is built on ITIL framework. So this product will be suited for small or large scale companies to better organize and add controls and track SLA's for technology or business process.
    Read full review

    Pros

    SAP

    • SAP Business One is more suitable for small and medium scale enterprises
    • SAP Business One is : analytics, mobile technologies, cloud technologies
    • SAP Business One has exceptional performance in handling business functions such as purchasing and operations and customer relationship management
    • An important key features of SAP Business One is Reporting and Analytics.
    Read full review

    ServiceNow

    • When I have a number of requests to make, for example a request to add a dozen or so user accounts to more than one group account in Active Directory , I can put all the needed information into the initial form, add it to my "shopping cart" and all of that information remains on the screen for the next item for which I only need to edit a few items (like the AD group name in this example), and keep adding them to the shopping cart until I have them all. When I "Check Out" each of those items is generated as a separate task under the one request. It simplifies and expedites the creation and tracking of these kinds of requests.
    • I can easily and quickly see what tickets are currently assigned to me in order to prioritize them and remain aware of my workload.
    • Numerous fields for CIs can be used when trying to find the entry for a particular item. For example, IP Address, server name, raw text, classification, and so on.
    • To help with making sense out of related tasks, when a task is assigned to me and I need to open another task for a different team to work in order to complete my task, I can open a sub-task from my ticket so that the relationship between the two can be pulled up later into reports. For example, I may have a task to build a new vm, and need to open tasks for networking, security accounts, software installation and so on. By opening sub-tasks from my assignment, the time spent by all parties concerned is tied together for more meaningful cost accounting.
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    Cons

    SAP

    • Following a bench mark process - this seems contradicting to flexibility however we have wished we could follow more of an industry benchmark. Our challenge as a small company has been knowing how to properly use the system. We have discovered that we have set up the system wrong based and are using it improperly which has cause a lot work to correct.
    • Better live reporting options - current we are on prem SQL. Yes SAP is moving to HANA however smaller companies like ourselves are not ready for that. We need to be able to maintain our existing SQL DB. We also have a demand for live BI Reporting. It has been difficult to do this with our current set up.
    • Error handling - have found it very difficult to troubleshoot. Errors are not always clear and answers are hard to find.
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    ServiceNow

    • It is hard to find areas for improvement, the tool is very powerful. That said, building the CMDB still involves some manual interaction which was not how it was presented in demos.
    • The CMDB data is almost too deep and detailed. When you build the relationship map it can be so large that it is overwhelming. You can limit this, but the default maps are massive if you are discovering lots of device classes.
    • The product is expensive. Since they are the leader in the industry and the product has tons of features, they definitely charge for it!
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    Pricing Details

    SAP Business One

    Starting Price

    $99 per month

    Editions & Modules

    SAP Business One editions and modules pricing
    EditionModules
    Starter$110.001
    Limited$99.002
    Pro$132.003

    Footnotes

    1. per month
    2. per month
    3. per month

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    ServiceNow IT Service Management

    Starting Price

    $0 per year

    Editions & Modules

    ServiceNow IT Service Management editions and modules pricing
    EditionModules
    Starting Price$10,000.001

    Footnotes

    1. per year

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Likelihood to Renew

    SAP

    As I said before, it is a first level tool, well developed, and with very strong development support, although the learning curve, its implementation, the cost-benefit ratio, the price and the user experience is not the most suitable for small and medium-sized companies. It is a company with extensive experience, market positioning, technical support and expanded use
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    ServiceNow

    To be completely honest setting up a new ticketing system can be a pain in the ass. Once you have it setup and customized the way you want it, you don't want to switch unless you're unhappy with the product. Unless future releases and updates really muck the system up, I wouldn't change.
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    Usability

    SAP

    I would like to give 8 out of 10 rating for SAP Business One because SAP Business One is a good choice for the mostly used business management solutions for the small and medium-sized companies. SAP Business One can help in optimizing the existing business process and enables streamline business processes for the daily activities for all users across the entire organization. The importance realization of SAP Business One implementation is based on the selection of the good reputation partner and its approach for the entire implementation. SAP Business One is a user-friendly and easy to use Enterprise system that the organization can benefit its features and functionalities by utilizing it.
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    ServiceNow

    The dashboard is so confusing, [there are] many clicks to open a task and search by a ticket. The Enterprise customisation [we did] has finished to kill the software and creates a really bad experience on a daily basis. [It is] So slow, and so many clicks to process a ticket. Works only on IE so, that [should] make you realize that [it] is a bad idea.
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    Reliability and Availability

    SAP

    The SAP Business One software is up and running every time
    you need it as it was planned. In more than 6 years that we have been
    using the product, it has never been unavailable and if it ever was, it was because of a planned maintenance window scheduled in the company.
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    ServiceNow

    We have never had any issues with ServiceNow's availability that I am aware of in the two years I have been using it.
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    Performance

    SAP

    SAP Business One performance depends mostly on the speed of your internal servers, should you have the solution on premise as we do. Sometimes the system tends to be a little slower for some users when others are executing really big reports of performing some batch loads, but generally, the performance is acceptable to all the users.
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    ServiceNow

    For a massive system, page loads are reasonably quick, including searches.
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    Support Rating

    SAP

    I rate my experience with SAP Business One's support team as excellent (10). They are easy to contact and effortless to work with on any issue or concern. I like the support SAP provides for any of their products. SAP has a great backing and I would recommend them to any of my colleagues.
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    ServiceNow

    I would give it this rating because we have had no major issues with the support for ServiceNow after we implemented it at our organization. They seem to respond promptly and efficiently if we ever do need to open a support case with them about an issue we are having.
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    In-Person Training

    SAP

    The training I get was a consultant level training, so it's basically a 6 weeks training covering every aspect and every module of the system. It covered most common use cases and exercise training so you can get along with the software, as well as examples so there culd be a better understanding.
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    ServiceNow

    No answers on this topic

    Online Training

    SAP

    Over the past two years SAP has added a great deal of new SAP Business One on-line training for version 9.0 and 9.1. Most of the training is very strong, but some is difficult to understand and follow. Additionally, SAP still has a few holes in their on-line training around Production, Bill-of-Materials, MRP and Service.
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    ServiceNow

    To type in what should be a text box, you have to click an empty cell, a tiny text box pop up opens with a check box and an X. You the. Type in the text box and have to click the check mark. If you have a bunch of fields to fill out, doing this is very annoying. Absolutely know thought went in to this. I'm sure somebody in marketing thought it was a good idea. It wasn't.
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    Implementation Rating

    SAP

    These implementations are not easy. Even a standard implementation can be difficult. With a never-been-done-before implementation, the implementation team and the user team need to be thorough with planning, make a decision on key points, and stick to them before any design happens. Our biggest challenge was not from StellarOne, rather it was from the mid-implementation decisions from our internal team. StellarOne did a great job warning us, implementing our decision, and then helping us adjust our SAP to handle the new direction we took.
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    ServiceNow

    Without exception, every client I have worked with has been very happy with their resulting product. While this is partly due to my work, I must point out that the platform is the winning decision, not the implementer.
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    Alternatives Considered

    SAP

    SAP provides the most robust solution, with modules available for all department managers and even options for customization according to the company's special needs. We especially used the Crystal reports options to provide reports for each module. Overall, even if it's not the least expensive option, it has the best value for money.
    Read full review

    ServiceNow

    We used to use Jira to handle service tickets but it's way too robust for something this straightforward. Due to the nature of Jira, you needed to already have a lot of documentation and knowledge about who should be assigned the ticket, so the lift of creating a ticket was time consuming.
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    Scalability

    SAP

    For most small businesses, the only way you outgrow SAP Business One is if the nature of your business changes radically. Going from 1 to 50 users is quite easy with SAP B1. Going beyond 50 may require moving to the Hana SAP B1 platform to maintain or improve performance, but the path is there.
    Add-ons to SAP B1 can also be added as specific needs are encountered that are not closely met by the standard product. These may be required early in the product life because of the nature of your business, or as you expand the use of SAP B1.
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    ServiceNow

    ServiceNow works as an enterprise solution.
    Read full review

    Return on Investment

    SAP

    • Employee efficiency has definitely increased with SAP Business One. This is attributed in a lot of ways to information visibility. Our employees are able to gather the data they need, quickly, and effectively.
    • Identifying inconsistencies in pricing has also been accomplished through use of reporting off individual tables. Previously, we weren't able to access our data in such a way as to enable us to write custom reports in-house.
    • We have also benefited greatly from having a single source of all business information. We utilize SAP Business One exclusively in-house. All documentation is attached to specific orders and Business Partners, as well as serialized equipment that has been sold.
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    ServiceNow

    • ServiceNow has helped majorly in removing the in-house development effort for the ticketing tool and now we can focus on using the ticketing system and rest is managed by service now
    • ServiceNow have had a great impact in Incident reporting and management through its subscription models and a powerful dashboard
    • With machine learning feature available within service now, we are able to analyze the incident patterns and root cause and reduce the production outages
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