757 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.9 out of 100
147 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.5 out of 100

Likelihood to Recommend

SAP BusinessObjects Business Intelligence (BI) Platform

BI was used to manage our parts and machines. It can be used to manage your factory or systems to properly allocate items to select places. However the system does not respond well, and it can scale well provided you have an actual team knowledgeable in this field. Once you get it set up it works well, but of course, if you try and add new implementations, it can become hazardous to your business.
Michael Diaz-Suarez | TrustRadius Reviewer

SAP CRM

SAP CRM is a well-designed platform for small to medium-sized businesses that want to manage their customer-centric operations through a single pane of glass. Changes can be made quickly and easily for different scenarios. Many features allow flexibility and scalability, making it ideal for large industries with significant capital and customer bases. Data automation helps maintain a healthy relationship with customers.
Aononna Tazin | TrustRadius Reviewer

Feature Rating Comparison

BI Standard Reporting

SAP BusinessObjects Business Intelligence (BI) Platform
8.5
SAP CRM
Pixel Perfect reports
SAP BusinessObjects Business Intelligence (BI) Platform
8.9
SAP CRM
Customizable dashboards
SAP BusinessObjects Business Intelligence (BI) Platform
8.4
SAP CRM
Report Formatting Templates
SAP BusinessObjects Business Intelligence (BI) Platform
8.3
SAP CRM

Ad-hoc Reporting

SAP BusinessObjects Business Intelligence (BI) Platform
8.4
SAP CRM
Drill-down analysis
SAP BusinessObjects Business Intelligence (BI) Platform
8.4
SAP CRM
Formatting capabilities
SAP BusinessObjects Business Intelligence (BI) Platform
8.7
SAP CRM
Integration with R or other statistical packages
SAP BusinessObjects Business Intelligence (BI) Platform
7.9
SAP CRM
Report sharing and collaboration
SAP BusinessObjects Business Intelligence (BI) Platform
8.7
SAP CRM

Report Output and Scheduling

SAP BusinessObjects Business Intelligence (BI) Platform
8.7
SAP CRM
Publish to Web
SAP BusinessObjects Business Intelligence (BI) Platform
8.4
SAP CRM
Publish to PDF
SAP BusinessObjects Business Intelligence (BI) Platform
8.7
SAP CRM
Report Versioning
SAP BusinessObjects Business Intelligence (BI) Platform
8.6
SAP CRM
Report Delivery Scheduling
SAP BusinessObjects Business Intelligence (BI) Platform
8.8
SAP CRM
Delivery to Remote Servers
SAP BusinessObjects Business Intelligence (BI) Platform
8.9
SAP CRM

Data Discovery and Visualization

SAP BusinessObjects Business Intelligence (BI) Platform
8.5
SAP CRM
Pre-built visualization formats (heatmaps, scatter plots etc.)
SAP BusinessObjects Business Intelligence (BI) Platform
8.4
SAP CRM
Location Analytics / Geographic Visualization
SAP BusinessObjects Business Intelligence (BI) Platform
8.4
SAP CRM
Predictive Analytics
SAP BusinessObjects Business Intelligence (BI) Platform
8.7
SAP CRM

Access Control and Security

SAP BusinessObjects Business Intelligence (BI) Platform
8.6
SAP CRM
Multi-User Support (named login)
SAP BusinessObjects Business Intelligence (BI) Platform
8.3
SAP CRM
Role-Based Security Model
SAP BusinessObjects Business Intelligence (BI) Platform
8.5
SAP CRM
Multiple Access Permission Levels (Create, Read, Delete)
SAP BusinessObjects Business Intelligence (BI) Platform
8.7
SAP CRM
Single Sign-On (SSO)
SAP BusinessObjects Business Intelligence (BI) Platform
8.8
SAP CRM

Mobile Capabilities

SAP BusinessObjects Business Intelligence (BI) Platform
8.4
SAP CRM
Responsive Design for Web Access
SAP BusinessObjects Business Intelligence (BI) Platform
8.9
SAP CRM
Dedicated iOS Application
SAP BusinessObjects Business Intelligence (BI) Platform
8.3
SAP CRM
Dedicated Android Application
SAP BusinessObjects Business Intelligence (BI) Platform
8.1
SAP CRM
Dashboard / Report / Visualization Interactivity on Mobile
SAP BusinessObjects Business Intelligence (BI) Platform
8.4
SAP CRM

Application Program Interfaces (APIs) / Embedding

SAP BusinessObjects Business Intelligence (BI) Platform
8.4
SAP CRM
REST API
SAP BusinessObjects Business Intelligence (BI) Platform
8.7
SAP CRM
Javascript API
SAP BusinessObjects Business Intelligence (BI) Platform
8.5
SAP CRM
iFrames
SAP BusinessObjects Business Intelligence (BI) Platform
8.5
SAP CRM
Java API
SAP BusinessObjects Business Intelligence (BI) Platform
8.4
SAP CRM
Themeable User Interface (UI)
SAP BusinessObjects Business Intelligence (BI) Platform
8.1
SAP CRM
Customizable Platform (Open Source)
SAP BusinessObjects Business Intelligence (BI) Platform
8.2
SAP CRM

Sales Force Automation

SAP BusinessObjects Business Intelligence (BI) Platform
SAP CRM
8.7
Customer data management / contact management
SAP BusinessObjects Business Intelligence (BI) Platform
SAP CRM
9.0
Workflow management
SAP BusinessObjects Business Intelligence (BI) Platform
SAP CRM
9.1
Territory management
SAP BusinessObjects Business Intelligence (BI) Platform
SAP CRM
8.5
Opportunity management
SAP BusinessObjects Business Intelligence (BI) Platform
SAP CRM
8.3
Integration with email client (e.g., Outlook or Gmail)
SAP BusinessObjects Business Intelligence (BI) Platform
SAP CRM
8.8
Contract management
SAP BusinessObjects Business Intelligence (BI) Platform
SAP CRM
8.6
Quote & order management
SAP BusinessObjects Business Intelligence (BI) Platform
SAP CRM
8.7
Interaction tracking
SAP BusinessObjects Business Intelligence (BI) Platform
SAP CRM
8.8
Channel / partner relationship management
SAP BusinessObjects Business Intelligence (BI) Platform
SAP CRM
8.6

Customer Service & Support

SAP BusinessObjects Business Intelligence (BI) Platform
SAP CRM
8.4
Case management
SAP BusinessObjects Business Intelligence (BI) Platform
SAP CRM
8.7
Call center management
SAP BusinessObjects Business Intelligence (BI) Platform
SAP CRM
8.2
Help desk management
SAP BusinessObjects Business Intelligence (BI) Platform
SAP CRM
8.3

Marketing Automation

SAP BusinessObjects Business Intelligence (BI) Platform
SAP CRM
8.4
Lead management
SAP BusinessObjects Business Intelligence (BI) Platform
SAP CRM
8.4
Email marketing
SAP BusinessObjects Business Intelligence (BI) Platform
SAP CRM
8.4

CRM Project Management

SAP BusinessObjects Business Intelligence (BI) Platform
SAP CRM
8.5
Task management
SAP BusinessObjects Business Intelligence (BI) Platform
SAP CRM
8.1
Billing and invoicing management
SAP BusinessObjects Business Intelligence (BI) Platform
SAP CRM
8.7
Reporting
SAP BusinessObjects Business Intelligence (BI) Platform
SAP CRM
8.7

CRM Reporting & Analytics

SAP BusinessObjects Business Intelligence (BI) Platform
SAP CRM
8.8
Forecasting
SAP BusinessObjects Business Intelligence (BI) Platform
SAP CRM
8.8
Pipeline visualization
SAP BusinessObjects Business Intelligence (BI) Platform
SAP CRM
8.7
Customizable reports
SAP BusinessObjects Business Intelligence (BI) Platform
SAP CRM
8.7

Customization

SAP BusinessObjects Business Intelligence (BI) Platform
SAP CRM
8.3
Custom fields
SAP BusinessObjects Business Intelligence (BI) Platform
SAP CRM
8.4
Custom objects
SAP BusinessObjects Business Intelligence (BI) Platform
SAP CRM
8.7
Scripting environment
SAP BusinessObjects Business Intelligence (BI) Platform
SAP CRM
8.2
API for custom integration
SAP BusinessObjects Business Intelligence (BI) Platform
SAP CRM
8.0

Security

SAP BusinessObjects Business Intelligence (BI) Platform
SAP CRM
8.8
Single sign-on capability
SAP BusinessObjects Business Intelligence (BI) Platform
SAP CRM
8.9
Role-based user permissions
SAP BusinessObjects Business Intelligence (BI) Platform
SAP CRM
8.6

Social CRM

SAP BusinessObjects Business Intelligence (BI) Platform
SAP CRM
8.8
Social data
SAP BusinessObjects Business Intelligence (BI) Platform
SAP CRM
8.6
Social engagement
SAP BusinessObjects Business Intelligence (BI) Platform
SAP CRM
8.9

Integrations with 3rd-party Software

SAP BusinessObjects Business Intelligence (BI) Platform
SAP CRM
8.5
Marketing automation
SAP BusinessObjects Business Intelligence (BI) Platform
SAP CRM
8.7
Compensation management
SAP BusinessObjects Business Intelligence (BI) Platform
SAP CRM
8.3

Platform

SAP BusinessObjects Business Intelligence (BI) Platform
SAP CRM
8.2
Mobile access
SAP BusinessObjects Business Intelligence (BI) Platform
SAP CRM
8.2

Pros

SAP BusinessObjects Business Intelligence (BI) Platform

  • This software is easy to initially learn, and very powerful in producing reusable reports.
  • It is much faster than my company's internal manual queries. The ability to build off of a saved query and share queries to other users is a great positive.
  • My favorite part is that you can run queries in the background and it does not interfere with your current work or slow your computer down.
Anonymous | TrustRadius Reviewer

SAP CRM

  • Our customers benefit from SAP CRM's 360-degree views and case management capabilities.
  • As a middleware business tool, case reporting is excellent, and it works well with WM systems to communicate with various departments.
  • It is an excellent tool for tracking customer relationships across multiple channels, and it's easy to use.
Aurpa Fiza | TrustRadius Reviewer

Cons

SAP BusinessObjects Business Intelligence (BI) Platform

  • The installation can be very complex and time-consuming, it requires a lot of planning and foresight as to what role the software will play in the organization.
  • The software has a relatively large learning curve that takes dedicated users months to get comfortable with, the UI is a bit intimidating for new users.
  • SAP could organize their help better, it can be difficult to find dependable solutions to issues via their website and support channels.
Anonymous | TrustRadius Reviewer

SAP CRM

  • One of the things I don't like about "SAP CRM" is that there are no alerts or notifications which could warn when something happens within the platform.
  • It does not have integration with any type of social network.
  • The robust and unintuitive appearance makes it a bit complicated to use all its functionalities.
Magly Jhonson | TrustRadius Reviewer

Likelihood to Renew

SAP BusinessObjects Business Intelligence (BI) Platform

SAP BusinessObjects Business Intelligence (BI) Platform 8.4
Based on 22 answers
The institution has decided to move in a different direction, and will be using MSBI for reporting. I have been very happy with the Business Objects suite of tools, and will continue to use them heavily until we make the transition.
Robert Scrimshaw | TrustRadius Reviewer

SAP CRM

SAP CRM 9.0
Based on 4 answers
I know what SAP CRM can do in the future. We are very happy with the product and think it is a great choice for both SAP ERP users and even those who do not use other SAP products. We have both Salesforce and SAP CRM, and we feel that Salesforce is a good product for a few years, but SAP CRM is a more fully-featured product and is a better choice for complex organizations capable of running installed software of this complexity. It is often just a question of budget.
Anonymous | TrustRadius Reviewer

Usability

SAP BusinessObjects Business Intelligence (BI) Platform

SAP BusinessObjects Business Intelligence (BI) Platform 8.8
Based on 9 answers
From a server and client side perspective. the Business Intelligence Platform provides a foundation for all aspects of content development, distribution, analysis, collaboration and self service. Ease of use from targeted content delivery through controlled accessibility. Content exporting in the format of the users choice. Scheduling for internal or external delivery. Public and private folders for secure content access when requied. Web based for viewing on the users device of choice without the need to download additional applications.
Anonymous | TrustRadius Reviewer

SAP CRM

SAP CRM 8.7
Based on 6 answers
SAP CRM's usability involve tons and tons of use cases. It is not just for one domain, but multiple threads which run in parallel in companies. Ranging from big data analytics to resource management and housing sales data. SAP CRM is capable of all of these and even more. Therefore, it has a huge list of usabilities.
Anonymous | TrustRadius Reviewer

Reliability and Availability

SAP BusinessObjects Business Intelligence (BI) Platform

SAP BusinessObjects Business Intelligence (BI) Platform 10.0
Based on 4 answers
When we implemented 3.1, we had a tough time managing the system: It took almost a year to stabilize.

With 4.0, we want to roll out to more users, and are holding back because of fears about the performance issue
Anonymous | TrustRadius Reviewer

SAP CRM

No score
No answers yet
No answers on this topic

Performance

SAP BusinessObjects Business Intelligence (BI) Platform

SAP BusinessObjects Business Intelligence (BI) Platform 9.0
Based on 11 answers
Overall, the tool (Web Intelligence 4.2) is fast and solid. One issue is a dependability on JAVA for a full feature report creation/edit capabilities (as opposed to limited HTML option). Second, planned end of JAVA support by major browsers (Chrome is already not supporting JAVA applet).
Dariusz Zyskowski | TrustRadius Reviewer

SAP CRM

No score
No answers yet
No answers on this topic

Support Rating

SAP BusinessObjects Business Intelligence (BI) Platform

SAP BusinessObjects Business Intelligence (BI) Platform 9.0
Based on 12 answers
There is a strong community, user forum, and knowledge base available to users. They are always quick to respond and helpful when we need them. SAP support is providing BI assistance. They can answer questions about essential staff, but not complex structures. In some cases, we received feedback that our request was impossible to implement; however, later, we discovered other ways to accomplish it.
Md Tuhin Sarker | TrustRadius Reviewer

SAP CRM

SAP CRM 9.3
Based on 7 answers
SAP's customer service is quick and efficient, with a response time of fewer than some minutes. In either case, you'll get instant help from the vendor or online forums. In addition, the vendor provides excellent global support for this tool. Like Salesforce, SugarCRM, etc., it's probably fine as a standalone CRM option.
Aurpa Fiza | TrustRadius Reviewer

In-Person Training

SAP BusinessObjects Business Intelligence (BI) Platform

SAP BusinessObjects Business Intelligence (BI) Platform 10.0
Based on 3 answers
SAP authorized training is best, Please go ahead with it. Even lot of online training options/videos available for self learning
Dharmesh Shah | TrustRadius Reviewer

SAP CRM

No score
No answers yet
No answers on this topic

Online Training

SAP BusinessObjects Business Intelligence (BI) Platform

SAP BusinessObjects Business Intelligence (BI) Platform 9.0
Based on 2 answers
I haven't used it or got feedback from the end user.

Content looks to be pretty detailed. Focused on SQL but not BW.
Anonymous | TrustRadius Reviewer

SAP CRM

SAP CRM 7.0
Based on 1 answer
No answer on this topic is available.

Implementation Rating

SAP BusinessObjects Business Intelligence (BI) Platform

SAP BusinessObjects Business Intelligence (BI) Platform 9.0
Based on 8 answers
Hire specialists and experienced staff. Mix some beginners so that everyone is not a leader but a learner too. Plan well; architect well; break down implementation in small steps and move towards larger steps. Create a centralized and authorized SAP Business Objects implementation team.
Priyanka Musale | TrustRadius Reviewer

SAP CRM

No score
No answers yet
No answers on this topic

Alternatives Considered

SAP BusinessObjects Business Intelligence (BI) Platform

Some organizations use Spotfire which is far more advanced in terms of its analytical capabilities vs. Lumira/PA etc. but the sharing/storage side of the BI Platform is far superior and much better managed. The ability to create user groups, access levels etc. on BI Platform helps to keep the platform secure.
Josh Anderson | TrustRadius Reviewer

SAP CRM

SAP CRM is easy to use crm tools with excellent support. Lots of customization is available and increased ROI. High security and easy data analysis and display on dashboards. Builds healthy relation with customers, both pre sales and post sales. Huge variety of patches available depending on industry.
Anonymous | TrustRadius Reviewer

Scalability

SAP BusinessObjects Business Intelligence (BI) Platform

SAP BusinessObjects Business Intelligence (BI) Platform 9.0
Based on 2 answers
SAP BusinessObjects Business Intelligence (BI) Platform supports SOA Service Oriented Architecture. You can start/restart/enable/disable all the servers. You can seamless do load balancing and clustering. It supports all leading application and web server. Supports LDAP SSO integration.People who can work on excel with training they can work on SAP Business Objects Web Intelligence, dashboard, Lumira, Information design tool product suite. Tool is very user friendly and easy to learn and implement
Dharmesh Shah | TrustRadius Reviewer

SAP CRM

No score
No answers yet
No answers on this topic

Return on Investment

SAP BusinessObjects Business Intelligence (BI) Platform

  • By generating and distributing reports in a timely manner, we were able to save millions of dollars for the company which otherwise would not have been visible.
  • Almost realtime dashboard, saved the company a huge amount by showing the outages and kept the company from buying a tool to do just that.
  • It showed the customers who were not paying the bills and were missing in the system due to some loophole. This was visible by doing reporting on the theft usage of electricity.
Anonymous | TrustRadius Reviewer

SAP CRM

  • Longer implementation time when client needs customization in SAP CRM based on their custom business processes. That leads to longer ROI.
  • Proper training is key step to ROI on SAP CRM.
  • Out of box solution gives quick ROI. When client is implementing process first time & adapts SAP CRM provided solution in their organization.
Anonymous | TrustRadius Reviewer

Pricing Details

SAP BusinessObjects Business Intelligence (BI) Platform

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

SAP CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

SAP BusinessObjects Business Intelligence (BI) Platform
8.4
SAP CRM
8.5

Likelihood to Renew

SAP BusinessObjects Business Intelligence (BI) Platform
8.4
SAP CRM
9.0

Usability

SAP BusinessObjects Business Intelligence (BI) Platform
8.8
SAP CRM
8.7

Reliability and Availability

SAP BusinessObjects Business Intelligence (BI) Platform
10.0
SAP CRM

Performance

SAP BusinessObjects Business Intelligence (BI) Platform
9.0
SAP CRM

Support Rating

SAP BusinessObjects Business Intelligence (BI) Platform
9.0
SAP CRM
9.3

In-Person Training

SAP BusinessObjects Business Intelligence (BI) Platform
10.0
SAP CRM

Online Training

SAP BusinessObjects Business Intelligence (BI) Platform
9.0
SAP CRM
7.0

Implementation Rating

SAP BusinessObjects Business Intelligence (BI) Platform
9.0
SAP CRM

Scalability

SAP BusinessObjects Business Intelligence (BI) Platform
9.0
SAP CRM

Add comparison