783 Ratings
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Score 8 out of 100
544 Ratings
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Score 7.8 out of 100

Feature Set Ratings

  • SAP BusinessObjects Business Intelligence (BI) Platform ranks higher in 6 feature sets: Ad-hoc Reporting, Report Output and Scheduling, Data Discovery and Visualization, Access Control and Security, Mobile Capabilities, Application Program Interfaces (APIs) / Embedding
  • SAP Crystal ranks higher in 1 feature set: BI Standard Reporting

BI Standard Reporting

8.7

SAP BusinessObjects Business Intelligence (BI) Platform

87%
8.8

SAP Crystal

88%
SAP Crystal ranks higher in 2/3 features

Pixel Perfect reports

9.1
91%
42 Ratings
8.4
84%
111 Ratings

Customizable dashboards

8.7
87%
43 Ratings
8.8
88%
98 Ratings

Report Formatting Templates

8.3
83%
43 Ratings
9.0
90%
116 Ratings

Ad-hoc Reporting

8.8

SAP BusinessObjects Business Intelligence (BI) Platform

88%
8.7

SAP Crystal

87%
SAP BusinessObjects Business Intelligence (BI) Platform ranks higher in 3/4 features

Drill-down analysis

9.0
90%
42 Ratings
8.3
83%
116 Ratings

Formatting capabilities

9.0
90%
42 Ratings
8.9
89%
134 Ratings

Integration with R or other statistical packages

8.6
86%
28 Ratings
8.5
85%
64 Ratings

Report sharing and collaboration

8.8
88%
42 Ratings
9.1
91%
119 Ratings

Report Output and Scheduling

9.3

SAP BusinessObjects Business Intelligence (BI) Platform

93%
9.1

SAP Crystal

91%
SAP BusinessObjects Business Intelligence (BI) Platform ranks higher in 4/5 features

Publish to Web

9.3
93%
37 Ratings
9.1
91%
90 Ratings

Publish to PDF

9.2
92%
42 Ratings
9.3
93%
132 Ratings

Report Versioning

9.3
93%
37 Ratings
8.9
89%
94 Ratings

Report Delivery Scheduling

9.1
91%
42 Ratings
9.1
91%
96 Ratings

Delivery to Remote Servers

9.5
95%
22 Ratings
9.0
90%
51 Ratings

Data Discovery and Visualization

8.9

SAP BusinessObjects Business Intelligence (BI) Platform

89%
7.9

SAP Crystal

79%
SAP BusinessObjects Business Intelligence (BI) Platform ranks higher in 3/3 features

Pre-built visualization formats (heatmaps, scatter plots etc.)

9.3
93%
37 Ratings
7.6
76%
51 Ratings

Location Analytics / Geographic Visualization

8.4
84%
35 Ratings
8.4
84%
75 Ratings

Predictive Analytics

8.9
89%
33 Ratings
7.8
78%
42 Ratings

Access Control and Security

8.8

SAP BusinessObjects Business Intelligence (BI) Platform

88%
8.5

SAP Crystal

85%
SAP BusinessObjects Business Intelligence (BI) Platform ranks higher in 2/4 features

Multi-User Support (named login)

8.1
81%
43 Ratings
8.3
83%
81 Ratings

Role-Based Security Model

8.9
89%
41 Ratings
8.2
82%
79 Ratings

Multiple Access Permission Levels (Create, Read, Delete)

9.1
91%
41 Ratings
8.6
86%
79 Ratings

Single Sign-On (SSO)

9.0
90%
26 Ratings
9.1
91%
38 Ratings

Mobile Capabilities

9.3

SAP BusinessObjects Business Intelligence (BI) Platform

93%
8.4

SAP Crystal

84%
SAP BusinessObjects Business Intelligence (BI) Platform ranks higher in 3/3 features

Responsive Design for Web Access

9.3
93%
29 Ratings
8.8
88%
62 Ratings

Mobile Application

9.3
93%
24 Ratings
7.7
77%
45 Ratings

Dashboard / Report / Visualization Interactivity on Mobile

9.3
93%
27 Ratings
8.8
88%
57 Ratings

Application Program Interfaces (APIs) / Embedding

9.0

SAP BusinessObjects Business Intelligence (BI) Platform

90%
7.9

SAP Crystal

79%
SAP BusinessObjects Business Intelligence (BI) Platform ranks higher in 6/6 features

REST API

8.9
89%
17 Ratings
7.4
74%
8 Ratings

Javascript API

8.9
89%
16 Ratings
8.5
85%
34 Ratings

iFrames

8.9
89%
14 Ratings
7.1
71%
8 Ratings

Java API

9.3
93%
18 Ratings
8.9
89%
34 Ratings

Themeable User Interface (UI)

8.5
85%
17 Ratings
8.2
82%
37 Ratings

Customizable Platform (Open Source)

9.2
92%
17 Ratings
7.7
77%
30 Ratings

Attribute Ratings

  • SAP BusinessObjects Business Intelligence (BI) Platform is rated higher in 5 areas: Availability, Performance, Support Rating, Implementation Rating, Product Scalability
  • SAP Crystal is rated higher in 3 areas: Likelihood to Recommend, Likelihood to Renew, Usability
  • SAP BusinessObjects Business Intelligence (BI) Platform and SAP Crystal are tied in 1 area: In-Person Training

Likelihood to Recommend

8.5

SAP BusinessObjects Business Intelligence (BI) Platform

85%
64 Ratings
9.0

SAP Crystal

90%
157 Ratings

Likelihood to Renew

8.4

SAP BusinessObjects Business Intelligence (BI) Platform

84%
22 Ratings
10.0

SAP Crystal

100%
19 Ratings

Usability

8.5

SAP BusinessObjects Business Intelligence (BI) Platform

85%
9 Ratings
9.3

SAP Crystal

93%
28 Ratings

Availability

10.0

SAP BusinessObjects Business Intelligence (BI) Platform

100%
7 Ratings
8.0

SAP Crystal

80%
2 Ratings

Performance

9.0

SAP BusinessObjects Business Intelligence (BI) Platform

90%
17 Ratings
8.0

SAP Crystal

80%
2 Ratings

Support Rating

8.4

SAP BusinessObjects Business Intelligence (BI) Platform

84%
17 Ratings
8.0

SAP Crystal

80%
36 Ratings

In-Person Training

10.0

SAP BusinessObjects Business Intelligence (BI) Platform

100%
3 Ratings
10.0

SAP Crystal

100%
1 Rating

Online Training

9.0

SAP BusinessObjects Business Intelligence (BI) Platform

90%
2 Ratings

SAP Crystal

N/A
0 Ratings

Implementation Rating

9.0

SAP BusinessObjects Business Intelligence (BI) Platform

90%
15 Ratings
8.8

SAP Crystal

88%
28 Ratings

Product Scalability

9.0

SAP BusinessObjects Business Intelligence (BI) Platform

90%
2 Ratings
7.0

SAP Crystal

70%
1 Rating

Likelihood to Recommend

SAP BusinessObjects Business Intelligence (BI) Platform

BI was used to manage our parts and machines. It can be used to manage your factory or systems to properly allocate items to select places. However the system does not respond well, and it can scale well provided you have an actual team knowledgeable in this field. Once you get it set up it works well, but of course, if you try and add new implementations, it can become hazardous to your business.
Michael Diaz-Suarez | TrustRadius Reviewer

SAP Crystal

Generation of templated reports is the strong suit of SAP Crystal. Allows users to change formats in templates bases on requirement with minimal effort.Automated report delivery requires the user to be aware of sql which cannot be expected from all users.Should support more document export formats and improve the UI for SAP B1 Users
Issac Paul | TrustRadius Reviewer

Pros

SAP BusinessObjects Business Intelligence (BI) Platform

  • This software is easy to initially learn, and very powerful in producing reusable reports.
  • It is much faster than my company's internal manual queries. The ability to build off of a saved query and share queries to other users is a great positive.
  • My favorite part is that you can run queries in the background and it does not interfere with your current work or slow your computer down.
Anonymous | TrustRadius Reviewer

SAP Crystal

  • Crystal Reports allows us to create a consistent template for all of our reports.
  • Crystal Reports and Server allows us to house a repository for all of our reports to make them easy to find and update when necessary.
  • Crystal Reports can connect to a wide variety of data sources.
  • Crystal Reports can be a little daunting when first implementing. There are a lot of nuances in learning how to truly master this software and it can be frustrating at times.
Anonymous | TrustRadius Reviewer

Cons

SAP BusinessObjects Business Intelligence (BI) Platform

  • The installation can be very complex and time-consuming, it requires a lot of planning and foresight as to what role the software will play in the organization.
  • The software has a relatively large learning curve that takes dedicated users months to get comfortable with, the UI is a bit intimidating for new users.
  • SAP could organize their help better, it can be difficult to find dependable solutions to issues via their website and support channels.
Anonymous | TrustRadius Reviewer

SAP Crystal

  • The export of reports to Excel is very cumbersome and the results are difficult to format.
  • The design of reports and the graphical features (e.g. charts) feel quite rigid.
  • The learning curve for a non-programmer is incredibly steep, making Crystal a specialty tool.
Frank Hunt | TrustRadius Reviewer

Pricing Details

SAP BusinessObjects Business Intelligence (BI) Platform

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

SAP BusinessObjects Business Intelligence (BI) Platform Editions & Modules

Additional Pricing Details

SAP Crystal

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Starting Price

$295 per single user license

SAP Crystal Editions & Modules

Edition
SAP Crystal Reports 2020 64-Bit$4951
Upgrade Version to SAP Crystal Reports 2020$2951
SAP Crystal Reports 2016 32-Bit$4951
SAP Crystal Server 2020 1 NUL$8692
SAP Crystal Server 2020 5 CAL$8,7443
  1. per single user license
  2. per user license + first year maintenance to be added
  3. 5 concurrent users + first year maintenance to be added
Additional Pricing Details
* SAP Crystal Reports 2020 Viewer allows you to view static data within a SAP Crystal Reports file. * SAP Crystal Reports 2020 - Full version allows you to create powerful, richly formatted, and dynamic reports from virtually any data source, delivered in dozens of formats, in up to 28 languages. If you already have an older version of Crystal Reports, buy a license for SAP Crystal Reports 2020 - Upgrade at a discounted, upgrade price. * SAP Crystal Server 2020, 1 NUL includes 1 license of: SAP Crystal Reports 2020 - SAP Crystal Server 2020. * As an add-on to SAP Crystal Server 2020 1 NUL, SAP Crystal Server 2020 5 CAL allows you to support a wider, intermittent audience of end users, up to five logged on at the same time.

Likelihood to Renew

SAP BusinessObjects Business Intelligence (BI) Platform

SAP BusinessObjects Business Intelligence (BI) Platform 8.4
Based on 22 answers
The institution has decided to move in a different direction, and will be using MSBI for reporting. I have been very happy with the Business Objects suite of tools, and will continue to use them heavily until we make the transition.
Robert Scrimshaw | TrustRadius Reviewer

SAP Crystal

SAP Crystal 10.0
Based on 19 answers
We have been using this product for so many years and it has truly become a cornerstone to our business processes when it comes to developing and distributing information via reports. We currently have over 500 reports developed to date over about 30 systems and that will continue to grow as user needs change.
Anonymous | TrustRadius Reviewer

Usability

SAP BusinessObjects Business Intelligence (BI) Platform

SAP BusinessObjects Business Intelligence (BI) Platform 8.5
Based on 9 answers
From a server and client side perspective. the Business Intelligence Platform provides a foundation for all aspects of content development, distribution, analysis, collaboration and self service. Ease of use from targeted content delivery through controlled accessibility. Content exporting in the format of the users choice. Scheduling for internal or external delivery. Public and private folders for secure content access when requied. Web based for viewing on the users device of choice without the need to download additional applications.
Anonymous | TrustRadius Reviewer

SAP Crystal

SAP Crystal 9.3
Based on 28 answers
Crystal is very robust, but not always easy to use. It create wonderful looking reports, and so deserves a high rating. However, I have to take a couple of points off for the simple fact that I cannot hand it to a user and expect them to be able to do development with it.
Greg Goss | TrustRadius Reviewer

Reliability and Availability

SAP BusinessObjects Business Intelligence (BI) Platform

SAP BusinessObjects Business Intelligence (BI) Platform 10.0
Based on 7 answers
When we implemented 3.1, we had a tough time managing the system: It took almost a year to stabilize.

With 4.0, we want to roll out to more users, and are holding back because of fears about the performance issue
Anonymous | TrustRadius Reviewer

SAP Crystal

SAP Crystal 8.0
Based on 2 answers
No answer on this topic is available.

Performance

SAP BusinessObjects Business Intelligence (BI) Platform

SAP BusinessObjects Business Intelligence (BI) Platform 9.0
Based on 17 answers
Overall, the tool (Web Intelligence 4.2) is fast and solid. One issue is a dependability on JAVA for a full feature report creation/edit capabilities (as opposed to limited HTML option). Second, planned end of JAVA support by major browsers (Chrome is already not supporting JAVA applet).
Dariusz Zyskowski | TrustRadius Reviewer

SAP Crystal

SAP Crystal 8.0
Based on 2 answers
No answer on this topic is available.

Support Rating

SAP BusinessObjects Business Intelligence (BI) Platform

SAP BusinessObjects Business Intelligence (BI) Platform 8.4
Based on 17 answers
SAP has released various versions of SAP BO BI. starting from 3.1 and going to 4.0,4.1,4.2 and latest being 4.3. SAP provides support to these new versions. As new versions keep on coming, support for the very old software goes out of scope from SAP. it is when the different organization plans to get their BO content migrated from a lower version to a newer version. The newer version had definitely added functionality and features which ease the work of users.
Saurabh Raheja | TrustRadius Reviewer

SAP Crystal

SAP Crystal 8.0
Based on 36 answers
The support community can be difficult to navigate. I've also run into issues with my login. The SAP system has a bizarre mechanism for validating users that requires users to have what is called an S-ID. A basic ID may not give you access to all the features in the portal. The limitation may include not being able to perform a simple task like downloading patches and updates. This isn't a big deal for single user license but for teams it can be a pain.
Nathan Patrick Taylor | TrustRadius Reviewer

In-Person Training

SAP BusinessObjects Business Intelligence (BI) Platform

SAP BusinessObjects Business Intelligence (BI) Platform 10.0
Based on 3 answers
SAP authorized training is best, Please go ahead with it. Even lot of online training options/videos available for self learning
Dharmesh Shah | TrustRadius Reviewer

SAP Crystal

SAP Crystal 10.0
Based on 1 answer
Trainer was patient and thorough in going through the basics and willing to answer questions by email after the initial training
Anonymous | TrustRadius Reviewer

Online Training

SAP BusinessObjects Business Intelligence (BI) Platform

SAP BusinessObjects Business Intelligence (BI) Platform 9.0
Based on 2 answers
I haven't used it or got feedback from the end user.

Content looks to be pretty detailed. Focused on SQL but not BW.
Anonymous | TrustRadius Reviewer

SAP Crystal

No score
No answers yet
No answers on this topic

Implementation Rating

SAP BusinessObjects Business Intelligence (BI) Platform

SAP BusinessObjects Business Intelligence (BI) Platform 9.0
Based on 15 answers
Hire specialists and experienced staff. Mix some beginners so that everyone is not a leader but a learner too. Plan well; architect well; break down implementation in small steps and move towards larger steps. Create a centralized and authorized SAP Business Objects implementation team.
Priyanka Musale | TrustRadius Reviewer

SAP Crystal

SAP Crystal 8.8
Based on 28 answers
Just like any other implementation: When designing the differing reports, get end users' input, make sure to design the reports so that they display the information that the company requires, in the best and clearest way possible.
Test, test, test, revise when needed, and, particularly, do sufficient training so users are comfortable using Crystal Reports!
John Suit | TrustRadius Reviewer

Alternatives Considered

SAP BusinessObjects Business Intelligence (BI) Platform

Some organizations use Spotfire which is far more advanced in terms of its analytical capabilities vs. Lumira/PA etc. but the sharing/storage side of the BI Platform is far superior and much better managed. The ability to create user groups, access levels etc. on BI Platform helps to keep the platform secure.
Josh Anderson | TrustRadius Reviewer

SAP Crystal

Crystal reports is useful in case we want to import data from data base . We can write queries in it but Google Charts require to be implemented in our application using code so crystal reports is better than Google Charts.
Anonymous | TrustRadius Reviewer

Scalability

SAP BusinessObjects Business Intelligence (BI) Platform

SAP BusinessObjects Business Intelligence (BI) Platform 9.0
Based on 2 answers
SAP BusinessObjects Business Intelligence (BI) Platform supports SOA Service Oriented Architecture. You can start/restart/enable/disable all the servers. You can seamless do load balancing and clustering. It supports all leading application and web server. Supports LDAP SSO integration.People who can work on excel with training they can work on SAP Business Objects Web Intelligence, dashboard, Lumira, Information design tool product suite. Tool is very user friendly and easy to learn and implement
Dharmesh Shah | TrustRadius Reviewer

SAP Crystal

SAP Crystal 7.0
Based on 1 answer
No answer on this topic is available.

Return on Investment

SAP BusinessObjects Business Intelligence (BI) Platform

  • By generating and distributing reports in a timely manner, we were able to save millions of dollars for the company which otherwise would not have been visible.
  • Almost realtime dashboard, saved the company a huge amount by showing the outages and kept the company from buying a tool to do just that.
  • It showed the customers who were not paying the bills and were missing in the system due to some loophole. This was visible by doing reporting on the theft usage of electricity.
Anonymous | TrustRadius Reviewer

SAP Crystal

  • It is a decent buy for specific departments in terms of reporting capabilities but updates and cost (frequent) demands are higher with the benefits offered.
  • So long as the requirements are not ever changing, with scheduling functionality, it's a handsome tool.
Rohit Narang | TrustRadius Reviewer

Screenshots

SAP BusinessObjects Business Intelligence (BI) Platform

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