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Top Rated
687 Ratings
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Top Rated
482 Ratings

SAP BusinessObjects Business Intelligence (BI) Platform

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Top Rated
687 Ratings
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Score 7.6 out of 100

SAP Crystal

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Top Rated
482 Ratings
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Score 7.9 out of 100

Likelihood to Recommend

SAP BusinessObjects Business Intelligence (BI) Platform

We need to create/open reports every month. The manual way would be to download data manually from SAP BW and then paste in Excel to start formatting/cleaning. With SAP Analysis Office, we create a report once. Next month when we open it, we just need to change the time frame and refresh the data. It takes 5 mins to open and update data
Anonymous | TrustRadius Reviewer

SAP Crystal

Crystal reports is a great Business Intelligence tool for any midsize business that prefers to keep its data in-house instead of in the cloud. The learning curve for parsing data source and creating first reports could be a bit steep at the beginning, but then the cost savings are invaluable. The reports generated by Crystal are easily manipulated according to different requirements and further analyzed by the recipients.
Frank Hunt | TrustRadius Reviewer

Feature Rating Comparison

BI Standard Reporting

SAP BusinessObjects Business Intelligence (BI) Platform
7.7
SAP Crystal
8.0
Pixel Perfect reports
SAP BusinessObjects Business Intelligence (BI) Platform
8.0
SAP Crystal
8.4
Customizable dashboards
SAP BusinessObjects Business Intelligence (BI) Platform
7.3
SAP Crystal
7.8
Report Formatting Templates
SAP BusinessObjects Business Intelligence (BI) Platform
7.8
SAP Crystal
7.9

Ad-hoc Reporting

SAP BusinessObjects Business Intelligence (BI) Platform
8.0
SAP Crystal
7.7
Drill-down analysis
SAP BusinessObjects Business Intelligence (BI) Platform
8.7
SAP Crystal
7.3
Formatting capabilities
SAP BusinessObjects Business Intelligence (BI) Platform
8.4
SAP Crystal
8.2
Integration with R or other statistical packages
SAP BusinessObjects Business Intelligence (BI) Platform
6.9
SAP Crystal
7.6
Report sharing and collaboration
SAP BusinessObjects Business Intelligence (BI) Platform
8.2
SAP Crystal
7.8

Report Output and Scheduling

SAP BusinessObjects Business Intelligence (BI) Platform
8.1
SAP Crystal
8.2
Publish to Web
SAP BusinessObjects Business Intelligence (BI) Platform
8.0
SAP Crystal
7.9
Publish to PDF
SAP BusinessObjects Business Intelligence (BI) Platform
8.2
SAP Crystal
8.9
Report Versioning
SAP BusinessObjects Business Intelligence (BI) Platform
7.9
SAP Crystal
7.8
Report Delivery Scheduling
SAP BusinessObjects Business Intelligence (BI) Platform
8.2
SAP Crystal
8.3
Delivery to Remote Servers
SAP BusinessObjects Business Intelligence (BI) Platform
8.3
SAP Crystal
8.1

Data Discovery and Visualization

SAP BusinessObjects Business Intelligence (BI) Platform
7.9
SAP Crystal
7.5
Pre-built visualization formats (heatmaps, scatter plots etc.)
SAP BusinessObjects Business Intelligence (BI) Platform
8.0
SAP Crystal
7.6
Location Analytics / Geographic Visualization
SAP BusinessObjects Business Intelligence (BI) Platform
8.3
SAP Crystal
7.3
Predictive Analytics
SAP BusinessObjects Business Intelligence (BI) Platform
7.4
SAP Crystal
7.8

Access Control and Security

SAP BusinessObjects Business Intelligence (BI) Platform
8.3
SAP Crystal
7.9
Multi-User Support (named login)
SAP BusinessObjects Business Intelligence (BI) Platform
8.0
SAP Crystal
7.8
Role-Based Security Model
SAP BusinessObjects Business Intelligence (BI) Platform
8.2
SAP Crystal
8.0
Multiple Access Permission Levels (Create, Read, Delete)
SAP BusinessObjects Business Intelligence (BI) Platform
8.2
SAP Crystal
7.8
Single Sign-On (SSO)
SAP BusinessObjects Business Intelligence (BI) Platform
8.6
SAP Crystal
8.0

Mobile Capabilities

SAP BusinessObjects Business Intelligence (BI) Platform
6.8
SAP Crystal
7.3
Responsive Design for Web Access
SAP BusinessObjects Business Intelligence (BI) Platform
7.1
SAP Crystal
7.7
Dedicated iOS Application
SAP BusinessObjects Business Intelligence (BI) Platform
6.6
SAP Crystal
6.9
Dedicated Android Application
SAP BusinessObjects Business Intelligence (BI) Platform
6.1
SAP Crystal
7.1
Dashboard / Report / Visualization Interactivity on Mobile
SAP BusinessObjects Business Intelligence (BI) Platform
7.5
SAP Crystal
7.6

Application Program Interfaces (APIs) / Embedding

SAP BusinessObjects Business Intelligence (BI) Platform
7.0
SAP Crystal
7.0
REST API
SAP BusinessObjects Business Intelligence (BI) Platform
7.7
SAP Crystal
7.4
Javascript API
SAP BusinessObjects Business Intelligence (BI) Platform
7.2
SAP Crystal
6.9
iFrames
SAP BusinessObjects Business Intelligence (BI) Platform
6.4
SAP Crystal
7.1
Java API
SAP BusinessObjects Business Intelligence (BI) Platform
7.3
SAP Crystal
6.8
Themeable User Interface (UI)
SAP BusinessObjects Business Intelligence (BI) Platform
6.8
SAP Crystal
6.9
Customizable Platform (Open Source)
SAP BusinessObjects Business Intelligence (BI) Platform
6.6
SAP Crystal
6.7

Pros

SAP BusinessObjects Business Intelligence (BI) Platform

  • This software is easy to initially learn, and very powerful in producing reusable reports.
  • It is much faster than my company's internal manual queries. The ability to build off of a saved query and share queries to other users is a great positive.
  • My favorite part is that you can run queries in the background and it does not interfere with your current work or slow your computer down.
Anonymous | TrustRadius Reviewer

SAP Crystal

  • Great visualization for static format & precise tasks: For presentation to senior management /ex-co/vendors where concise decisions need to be made, Crystal is a nice choice to slide data into presentable views.
  • Diverse data source connect: We have used it to write reports using data from DB2, SQL, Progress, Excel spreadsheets, XML data, Access, and Lotus Notes databases. It can also be used to join different database types together in one report.
  • It uses the "recurring bands" structure for page layout which is efficient and fungible for generating different types of reports. Crystal doesn't require that we set up a metadata layer before creating reports and provides direct access to tables and dimensions.
Rohit Narang | TrustRadius Reviewer

Cons

SAP BusinessObjects Business Intelligence (BI) Platform

  • The installation can be very complex and time-consuming, it requires a lot of planning and foresight as to what role the software will play in the organization.
  • The software has a relatively large learning curve that takes dedicated users months to get comfortable with, the UI is a bit intimidating for new users.
  • SAP could organize their help better, it can be difficult to find dependable solutions to issues via their website and support channels.
Anonymous | TrustRadius Reviewer

SAP Crystal

  • The option to export to Excel is very picky about report format to get a clean export. Once you know the tricks for setting up a report for this export, it's not hard to do, but it can be very tedious if the report has a lot of elements. This is the way it's been for years and SAP has indicated that it's not something that's going to be changed.
  • Crystal requires that a user knows how the data they're reporting on is configured in the database - it's not really suited for a "casual" user, but for someone with at least some technical skills in relation to databases. This is not something that can or should necessarily be changed, but it is something that potential users need to be aware of.
  • Other than new types of database connections, SAP has indicated that they will not be upgrading any functionality in "classic" Crystal. They instead have chosen to focus on upgrades to Crystal for Enterprise. The problem with that is that it requires the SAP BI Platform - either SAP BusinessObjects or SAP Crystal Reports Server.
  • One of the major things that's not being upgraded is the Charting libraries, which were last updated in the early 2000's, before SAP purchased Crystal. So, Crystal doesn't have newer chart types available.
Dell Stinnett-Christy | TrustRadius Reviewer

Likelihood to Renew

SAP BusinessObjects Business Intelligence (BI) Platform

SAP BusinessObjects Business Intelligence (BI) Platform 8.4
Based on 22 answers
The institution has decided to move in a different direction, and will be using MSBI for reporting. I have been very happy with the Business Objects suite of tools, and will continue to use them heavily until we make the transition.
Robert Scrimshaw | TrustRadius Reviewer

SAP Crystal

SAP Crystal 10.0
Based on 19 answers
I have made my career off Crystal Reports. Business Intelligence is a niche area of Information Technology that combines technical knowledge and an understanding of how a company uses information. Crystal Reports is the most solid, flexible and reliable business intelligence tool I have worked with, allowing me to work on projects in a variety of markets and industries, from the financial to educational, to telecommunications to governmental. Understanding how to use Crystal Reports as part of a Business Intelligence career gives you the tools you need to better connect businesses to their data, deliver quality and productive solutions, and allow you the report developer to build the experience and skills to build a reputable career in the high demand world of Business Intelligence Reporting.
David Deitch | TrustRadius Reviewer

Usability

SAP BusinessObjects Business Intelligence (BI) Platform

SAP BusinessObjects Business Intelligence (BI) Platform 9.5
Based on 4 answers
From a server and client side perspective. the Business Intelligence Platform provides a foundation for all aspects of content development, distribution, analysis, collaboration and self service. Ease of use from targeted content delivery through controlled accessibility. Content exporting in the format of the users choice. Scheduling for internal or external delivery. Public and private folders for secure content access when requied. Web based for viewing on the users device of choice without the need to download additional applications.
Anonymous | TrustRadius Reviewer

SAP Crystal

SAP Crystal 8.1
Based on 22 answers
Crystal is very robust, but not always easy to use. It create wonderful looking reports, and so deserves a high rating. However, I have to take a couple of points off for the simple fact that I cannot hand it to a user and expect them to be able to do development with it.
Greg Goss | TrustRadius Reviewer

Performance

SAP BusinessObjects Business Intelligence (BI) Platform

SAP BusinessObjects Business Intelligence (BI) Platform 7.2
Based on 8 answers
Overall, the tool (Web Intelligence 4.2) is fast and solid. One issue is a dependability on JAVA for a full feature report creation/edit capabilities (as opposed to limited HTML option). Second, planned end of JAVA support by major browsers (Chrome is already not supporting JAVA applet).
Dariusz Zyskowski | TrustRadius Reviewer

SAP Crystal

SAP Crystal 8.0
Based on 1 answer
No answer on this topic is available.

Support Rating

SAP BusinessObjects Business Intelligence (BI) Platform

SAP BusinessObjects Business Intelligence (BI) Platform 7.5
Based on 6 answers
The overall support package is very good. The online knowledge base provides wealth of information including step by step details on how to resolve known issues on a per release basis. When required software and/or code is included as a download or cut and paste option. It is also highly recommended to have well trained personnel as your system administrators. Do not relay on support alone to resolve all of your issues
Anonymous | TrustRadius Reviewer

SAP Crystal

SAP Crystal 4.0
Based on 15 answers
The support community can be difficult to navigate. I've also run into issues with my login. The SAP system has a bizarre mechanism for validating users that requires users to have what is called an S-ID. A basic ID may not give you access to all the features in the portal. The limitation may include not being able to perform a simple task like downloading patches and updates. This isn't a big deal for single user license but for teams it can be a pain.
Nathan Patrick Taylor | TrustRadius Reviewer

In-Person Training

SAP BusinessObjects Business Intelligence (BI) Platform

SAP BusinessObjects Business Intelligence (BI) Platform 9.5
Based on 2 answers
Great training with hand-on labs.
Nathan Patrick Taylor | TrustRadius Reviewer

SAP Crystal

SAP Crystal 10.0
Based on 1 answer
No answer on this topic is available.

Online Training

SAP BusinessObjects Business Intelligence (BI) Platform

SAP BusinessObjects Business Intelligence (BI) Platform 8.0
Based on 1 answer
SAP's training is excellent, though it is expensive.
Nathan Patrick Taylor | TrustRadius Reviewer

SAP Crystal

No score
No answers yet
No answers on this topic

Implementation Rating

SAP BusinessObjects Business Intelligence (BI) Platform

SAP BusinessObjects Business Intelligence (BI) Platform 8.4
Based on 7 answers
Hire specialists and experienced staff. Mix some beginners so that everyone is not a leader but a learner too. Plan well; architect well; break down implementation in small steps and move towards larger steps. Create a centralized and authorized SAP Business Objects implementation team.
Priyanka Musale | TrustRadius Reviewer

SAP Crystal

SAP Crystal 8.8
Based on 14 answers
Just like any other implementation: When designing the differing reports, get end users' input, make sure to design the reports so that they display the information that the company requires, in the best and clearest way possible.
Test, test, test, revise when needed, and, particularly, do sufficient training so users are comfortable using Crystal Reports!
John Suit | TrustRadius Reviewer

Alternatives Considered

SAP BusinessObjects Business Intelligence (BI) Platform

We selected SAP BusinessObjects Business Intelligence (BI) based on price. It can stack up against others in terms of price and honestly, that's about it. Salesforce Commerce does a hell of a better job at handling it. However, in the space of Business Intelligence, SAP can do more, and that's why at the end we went with it
Michael Diaz-Suarez | TrustRadius Reviewer

SAP Crystal

As I said before I never used a reporting tool before Crystal Reports but I have since used SSRS. Crystal Reports blows SSRS out of the water. The reports look nicer and it was easier, faster, and better to create a report in Crystal Reports. Prior to using Crystal Reports I wrote reports by coding them using RPG on the iSeries. I could never go back to doing that.
Janet Fawcett | TrustRadius Reviewer

Return on Investment

SAP BusinessObjects Business Intelligence (BI) Platform

  • Business Objects allows me to pull data quickly when I am in a time crunch, for example, I was able to pull together a presentation for a last-minute board meeting to discuss financial objectives for the upcoming fiscal year
  • Business Objects data is used in identifying items that should be discontinued due to low sales volume or low margins
  • Business Objects data is used to analyze customer and brand performance and identify areas of success that can be translated to other customers, or areas that could be improved.
Carrie Brate | TrustRadius Reviewer

SAP Crystal

  • Employee Empowerment - Now that our Crystal Reports are written and published, all of our team members have access to run the same reports across the company. Previously, there was only 1 point person in charge of running reports, which took a lot of time away from other job duties.
  • Increased Employee Efficiency - One of the Crystal Reports my company uses has allowed me to take a task that took 3 days to complete and cut the time down to 4 hours. There was a lot of manual data collection and calculations that were done, which has also led to less errors.
  • Accurate real-time data - Since Crystal Reports are very quick to run, we are able to give real time data to our customers rather than maintaining oudated databases in other systems such as Excel.
Shannon Odland | TrustRadius Reviewer

Screenshots

SAP BusinessObjects Business Intelligence (BI) Platform

Pricing Details

SAP BusinessObjects Business Intelligence (BI) Platform

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

SAP BusinessObjects Business Intelligence (BI) Platform Editions & Modules

Additional Pricing Details

SAP Crystal

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

SAP Crystal Editions & Modules

Edition
SAP Crystal Reports 2016 - Full version$4951
SAP Crystal Server 2016 1 NUL$8692
SAP Crystal Server 2016 5 CAL$8,7443
SAP Crystal Reports Viewer 2016$04
SAP Crystal Reports 2016 - Upgrade$2954
  1. per user
  2. per named user
  3. per 5 concurrent users
  4. per user
Additional Pricing Details
* SAP Crystal Reports 2016 Viewer allows you to view static data within a SAP Crystal Reports file. * SAP Crystal Reports 2016 - Full version allows you to create powerful, richly formatted, and dynamic reports from virtually any data source, delivered in dozens of formats, in up to 28 languages. If you already have an older version of Crystal Reports, buy a license for SAP Crystal Reports 2016 - Upgrade at a discounted, upgrade price. * SAP Crystal Server 2016, 1 NUL includes 1 license of: SAP Crystal Reports 2016 - SAP Crystal Server 2016 - SAP Crystal Dashboard Design 2016. * As an add-on to SAP Crystal Server 2016 1 NUL, SAP Crystal Server 2016 5 CAL allows you to support a wider, intermittent audience of end users, up to five logged on at the same time.

Rating Summary

Likelihood to Recommend

SAP BusinessObjects Business Intelligence (BI) Platform
7.4
SAP Crystal
8.1

Likelihood to Renew

SAP BusinessObjects Business Intelligence (BI) Platform
8.4
SAP Crystal
10.0

Usability

SAP BusinessObjects Business Intelligence (BI) Platform
9.5
SAP Crystal
8.1

Reliability and Availability

SAP BusinessObjects Business Intelligence (BI) Platform
1.0
SAP Crystal
8.0

Performance

SAP BusinessObjects Business Intelligence (BI) Platform
7.2
SAP Crystal
8.0

Support Rating

SAP BusinessObjects Business Intelligence (BI) Platform
7.5
SAP Crystal
4.0

In-Person Training

SAP BusinessObjects Business Intelligence (BI) Platform
9.5
SAP Crystal
10.0

Online Training

SAP BusinessObjects Business Intelligence (BI) Platform
8.0
SAP Crystal

Implementation Rating

SAP BusinessObjects Business Intelligence (BI) Platform
8.4
SAP Crystal
8.8

Scalability

SAP BusinessObjects Business Intelligence (BI) Platform
10.0
SAP Crystal
7.0

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