41 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9.2 out of 100
20 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.8 out of 100

Feature Set Ratings

    Listening/monitoring

    8.7

    SAP Cloud for Social Engagement

    87%

    Synthesio Social Intelligence Suite

    Feature Set Not Supported
    N/A
    SAP Cloud for Social Engagement ranks higher in 4/4 features

    Boolean keyword searches

    9.3
    93%
    3 Ratings
    N/A
    0 Ratings

    Filtering out noise/spam

    7.7
    77%
    3 Ratings
    N/A
    0 Ratings

    Sentiment analysis

    8.7
    87%
    3 Ratings
    N/A
    0 Ratings

    Broad channel coverage

    9.0
    90%
    3 Ratings
    N/A
    0 Ratings

    Publishing

    9.3

    SAP Cloud for Social Engagement

    93%

    Synthesio Social Intelligence Suite

    Feature Set Not Supported
    N/A
    SAP Cloud for Social Engagement ranks higher in 4/4 features

    Content planning and scheduling

    10.0
    100%
    3 Ratings
    N/A
    0 Ratings

    Audience targeting

    9.3
    93%
    3 Ratings
    N/A
    0 Ratings

    Content optimization

    9.3
    93%
    3 Ratings
    N/A
    0 Ratings

    Workflow management

    8.7
    87%
    3 Ratings
    N/A
    0 Ratings

    Engagement

    8.8

    SAP Cloud for Social Engagement

    88%

    Synthesio Social Intelligence Suite

    Feature Set Not Supported
    N/A
    SAP Cloud for Social Engagement ranks higher in 3/3 features

    Automated routing and prioritization

    9.3
    93%
    3 Ratings
    N/A
    0 Ratings

    Customer interaction histories

    9.3
    93%
    3 Ratings
    N/A
    0 Ratings

    Bulk actions

    7.7
    77%
    3 Ratings
    N/A
    0 Ratings

    Marketing

    9.0

    SAP Cloud for Social Engagement

    90%

    Synthesio Social Intelligence Suite

    Feature Set Not Supported
    N/A
    SAP Cloud for Social Engagement ranks higher in 4/4 features

    Lead generation

    9.3
    93%
    3 Ratings
    N/A
    0 Ratings

    Content marketing

    9.3
    93%
    3 Ratings
    N/A
    0 Ratings

    Paid media management

    9.3
    93%
    3 Ratings
    N/A
    0 Ratings

    Campaigns and promotions

    8.0
    80%
    3 Ratings
    N/A
    0 Ratings

    Channel coverage/integration

    9.0

    SAP Cloud for Social Engagement

    90%

    Synthesio Social Intelligence Suite

    Feature Set Not Supported
    N/A
    SAP Cloud for Social Engagement ranks higher in 7/7 features

    Twitter

    8.7
    87%
    3 Ratings
    N/A
    0 Ratings

    Facebook

    10.0
    100%
    3 Ratings
    N/A
    0 Ratings

    LinkedIn

    10.0
    100%
    3 Ratings
    N/A
    0 Ratings

    Google+

    8.0
    80%
    2 Ratings
    N/A
    0 Ratings

    Instagram

    10.0
    100%
    3 Ratings
    N/A
    0 Ratings

    Pinterest

    7.0
    70%
    2 Ratings
    N/A
    0 Ratings

    YouTube

    9.3
    93%
    3 Ratings
    N/A
    0 Ratings

    Reporting/analytics

    9.3

    SAP Cloud for Social Engagement

    93%

    Synthesio Social Intelligence Suite

    Feature Set Not Supported
    N/A
    SAP Cloud for Social Engagement ranks higher in 3/3 features

    Campaign success analytics

    9.3
    93%
    3 Ratings
    N/A
    0 Ratings

    Real-time tracking

    9.3
    93%
    3 Ratings
    N/A
    0 Ratings

    Competitor analysis

    9.3
    93%
    3 Ratings
    N/A
    0 Ratings

    Account management

    10.0

    SAP Cloud for Social Engagement

    100%

    Synthesio Social Intelligence Suite

    Feature Set Not Supported
    N/A
    SAP Cloud for Social Engagement ranks higher in 2/2 features

    Role-based user permissions & privileges

    10.0
    100%
    3 Ratings
    N/A
    0 Ratings

    Mobile access

    10.0
    100%
    3 Ratings
    N/A
    0 Ratings

    Attribute Ratings

    • SAP Cloud for Social Engagement is rated higher in 1 area: Likelihood to Recommend
    • Synthesio Social Intelligence Suite is rated higher in 1 area: Support Rating

    Likelihood to Recommend

    9.3

    SAP Cloud for Social Engagement

    93%
    3 Ratings
    9.0

    Synthesio Social Intelligence Suite

    90%
    6 Ratings

    Likelihood to Renew

    SAP Cloud for Social Engagement

    N/A
    0 Ratings
    7.0

    Synthesio Social Intelligence Suite

    70%
    2 Ratings

    Usability

    9.3

    SAP Cloud for Social Engagement

    93%
    2 Ratings

    Synthesio Social Intelligence Suite

    N/A
    0 Ratings

    Support Rating

    9.3

    SAP Cloud for Social Engagement

    93%
    2 Ratings
    10.0

    Synthesio Social Intelligence Suite

    100%
    2 Ratings

    Likelihood to Recommend

    SAP

    My company exists within the Hospitality & Tourism industry where we provide Marketing and Event Planning services. SAP Cloud for Social Engagement helps me gain insight into how my vendors and clients feel about my company's brands, categories, products and services while remaining up-to-date with current market issues and trends.
    Read full review

    Ipsos

    It's a very good tool. It covers every need we have for social media listening & monitoring. Bad thing is that those who were selling us the software were not much concerned about costs and were not reducing although there are a lot of market leaders like Sprinklr who are really good with compensation & value addition
    Read full review

    Pros

    SAP

    • Communication with multiple social media accounts including Facebook,Twitter and LinkedIn.
    • Utilize social preconfigured templates to respond quickly to current and potential clients.
    • Go above and beyond the number of Twitter followers and Facebook likes. Gain real-time insight into key trends and topics being discussed.
    Read full review

    Ipsos

    • Synthesio has an unlimited volume, which helps us to not worry about going over budget. This helps us focus on refining our search to pull in the mentions that have the most value.
    • Synthesio has an excellent support team. They are always available to answer any questions we have.
    Read full review

    Cons

    SAP

    • Include more social network standard integrations
    • Include more ready to use templates
    • Add more metrics within reports being pulled
    Read full review

    Ipsos

    • I’d love better graphics when I pull reports.
    • The sentiment data is still inaccurate.
    • We are unable to weed out all mentions of the arena associated with the bank.
    Read full review

    Pricing Details

    SAP Cloud for Social Engagement

    Starting Price

    Editions & Modules

    SAP Cloud for Social Engagement editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Synthesio Social Intelligence Suite

      Starting Price

      $0 per month

      Editions & Modules

      Synthesio Social Intelligence Suite editions and modules pricing
      EditionModules
      Synthesio$1,200.001

      Footnotes

      1. per month

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Likelihood to Renew

      SAP

      No answers on this topic

      Ipsos

      Ben Farkas was the representative that worked with us on this project, while we have been very excited with the work he provided, especially the customer service, we just did not have enough time with the product hands on to be comfortable giving it the 10 we think it deserves. As the Data tracking was done beyond our expectations and the finished product (infographic) were all excellent, we used this service to fill our need in being shorthanded to cover the data ourselves. Synthesio provided outstanding customer service, their data tracking and materials where top notch, just we lacked the hands on experience to speak to everyday use.
      Read full review

      Usability

      SAP

      It does the job it promises. It provides a very effective communication channel between my company and its clients and ensures that it is clear and retrievable. Communication is easier across various channels and also, many pre-recorded formats are available to make the process even smoother.
      Read full review

      Ipsos

      No answers on this topic

      Support Rating

      SAP

      The marketing teams have reached out to SAP Cloud for Social Engagement support team multiple times and it has always been a breeze. Every issue is mostly resolved within the promised time frame. They seem to be well educated on the product.
      Read full review

      Ipsos

      Everything we needed was handled, in many cases during the first time we used Synthesio the representative made adjustments and explained them to us, some things we did not even consider when setting up the service.
      Read full review

      Alternatives Considered

      SAP

      The SAP solution is more complete than others because it includes capabilities for social media listening, real-time social media message response, social profiles and history, and analytics in one system.
      Read full review

      Ipsos

      I have used Meltwater, Hootsuite for the same tracking purpose. Every tool has it own pros and cons. The best way to decide is go by the reviews of the people who have actually used it. Budget is yet another factor to consider.
      Read full review

      Return on Investment

      SAP

      • Provides real-time social media messaging responses
      • Organizes analytics within one system
      • Our planners and sales team has seen an overall increase in business and revenue after implementing the SAP Cloud for Social Engagement
      Read full review

      Ipsos

      • It has helped us understanding the on going topics on our social page quite well.
      • Really helped us in community management in due time for social accounts. Saved a lot of clicks and time as well as resources.
      • Employees feel really happy with the tool because it lets them do the work fast and securely.
      Read full review

      Add comparison