38 Ratings
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Score 8.5 out of 100
15 Ratings
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Score 9 out of 100

Likelihood to Recommend

SAP Cloud for Social Engagement

My company exists within the Hospitality & Tourism industry where we provide Marketing and Event Planning services. SAP Cloud for Social Engagement helps me gain insight into how my vendors and clients feel about my company's brands, categories, products and services while remaining up-to-date with current market issues and trends.
Anonymous | TrustRadius Reviewer

Synthesio Social Intelligence Suite

Synthesio works well in delivering analytics. Logging in and viewing data is easy. When reporting to upper management, the tool is not the best. I think it could have real-time updates to displays. We are solving this by paying for the API access and exporting to our own dashboard solution.c
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Listening/monitoring

SAP Cloud for Social Engagement
9.5
Synthesio Social Intelligence Suite
Boolean keyword searches
SAP Cloud for Social Engagement
10.0
Synthesio Social Intelligence Suite
Filtering out noise/spam
SAP Cloud for Social Engagement
9.0
Synthesio Social Intelligence Suite
Sentiment analysis
SAP Cloud for Social Engagement
10.0
Synthesio Social Intelligence Suite
Broad channel coverage
SAP Cloud for Social Engagement
9.0
Synthesio Social Intelligence Suite

Publishing

SAP Cloud for Social Engagement
10.0
Synthesio Social Intelligence Suite
Content planning and scheduling
SAP Cloud for Social Engagement
10.0
Synthesio Social Intelligence Suite
Audience targeting
SAP Cloud for Social Engagement
10.0
Synthesio Social Intelligence Suite
Content optimization
SAP Cloud for Social Engagement
10.0
Synthesio Social Intelligence Suite
Workflow management
SAP Cloud for Social Engagement
10.0
Synthesio Social Intelligence Suite

Engagement

SAP Cloud for Social Engagement
9.7
Synthesio Social Intelligence Suite
Automated routing and prioritization
SAP Cloud for Social Engagement
10.0
Synthesio Social Intelligence Suite
Customer interaction histories
SAP Cloud for Social Engagement
10.0
Synthesio Social Intelligence Suite
Bulk actions
SAP Cloud for Social Engagement
9.0
Synthesio Social Intelligence Suite

Marketing

SAP Cloud for Social Engagement
10.0
Synthesio Social Intelligence Suite
Lead generation
SAP Cloud for Social Engagement
10.0
Synthesio Social Intelligence Suite
Content marketing
SAP Cloud for Social Engagement
10.0
Synthesio Social Intelligence Suite
Paid media management
SAP Cloud for Social Engagement
10.0
Synthesio Social Intelligence Suite
Campaigns and promotions
SAP Cloud for Social Engagement
10.0
Synthesio Social Intelligence Suite

Channel coverage/integration

SAP Cloud for Social Engagement
9.4
Synthesio Social Intelligence Suite
Twitter
SAP Cloud for Social Engagement
10.0
Synthesio Social Intelligence Suite
Facebook
SAP Cloud for Social Engagement
10.0
Synthesio Social Intelligence Suite
LinkedIn
SAP Cloud for Social Engagement
10.0
Synthesio Social Intelligence Suite
Google+
SAP Cloud for Social Engagement
8.0
Synthesio Social Intelligence Suite
Instagram
SAP Cloud for Social Engagement
10.0
Synthesio Social Intelligence Suite
Pinterest
SAP Cloud for Social Engagement
8.0
Synthesio Social Intelligence Suite
YouTube
SAP Cloud for Social Engagement
10.0
Synthesio Social Intelligence Suite

Reporting/analytics

SAP Cloud for Social Engagement
10.0
Synthesio Social Intelligence Suite
Campaign success analytics
SAP Cloud for Social Engagement
10.0
Synthesio Social Intelligence Suite
Real-time tracking
SAP Cloud for Social Engagement
10.0
Synthesio Social Intelligence Suite
Competitor analysis
SAP Cloud for Social Engagement
10.0
Synthesio Social Intelligence Suite

Account management

SAP Cloud for Social Engagement
10.0
Synthesio Social Intelligence Suite
Role-based user permissions & privileges
SAP Cloud for Social Engagement
10.0
Synthesio Social Intelligence Suite
Mobile access
SAP Cloud for Social Engagement
10.0
Synthesio Social Intelligence Suite

Pros

SAP Cloud for Social Engagement

  • Communication with multiple social media accounts including Facebook,Twitter and LinkedIn.
  • Utilize social preconfigured templates to respond quickly to current and potential clients.
  • Go above and beyond the number of Twitter followers and Facebook likes. Gain real-time insight into key trends and topics being discussed.
Albano García Pelaz | TrustRadius Reviewer

Synthesio Social Intelligence Suite

  • User friendly modules
  • Easy to use
  • Interactive data charts
Anonymous | TrustRadius Reviewer

Cons

SAP Cloud for Social Engagement

  • Include more social network standard integrations
  • Include more ready to use templates
  • Add more metrics within reports being pulled
Anonymous | TrustRadius Reviewer

Synthesio Social Intelligence Suite

  • I’d love better graphics when I pull reports.
  • The sentiment data is still inaccurate.
  • We are unable to weed out all mentions of the arena associated with the bank.
Alison Walkley | TrustRadius Reviewer

Likelihood to Renew

SAP Cloud for Social Engagement

No score
No answers yet
No answers on this topic

Synthesio Social Intelligence Suite

Synthesio Social Intelligence Suite 7.0
Based on 2 answers
Ben Farkas was the representative that worked with us on this project, while we have been very excited with the work he provided, especially the customer service, we just did not have enough time with the product hands on to be comfortable giving it the 10 we think it deserves. As the Data tracking was done beyond our expectations and the finished product (infographic) were all excellent, we used this service to fill our need in being shorthanded to cover the data ourselves. Synthesio provided outstanding customer service, their data tracking and materials where top notch, just we lacked the hands on experience to speak to everyday use.
Basil C. Puglisi, M.P.A. | TrustRadius Reviewer

Usability

SAP Cloud for Social Engagement

SAP Cloud for Social Engagement 10.0
Based on 1 answer
I gave SAP Cloud for Social Engagement this rating because of the success I have seen personally within my company. I gave a rating of '10' because I highly recommend this product to others. Having better insight into my client's and vendor's opinion of my company's brand and services has allowed us to market ourselves better
Anonymous | TrustRadius Reviewer

Synthesio Social Intelligence Suite

No score
No answers yet
No answers on this topic

Support Rating

SAP Cloud for Social Engagement

SAP Cloud for Social Engagement 10.0
Based on 1 answer
I provided SAP Cloud for Social Engagement this rating since the product has such a great backing along with the SAP brand itself. There is a lot of support behind this product as it connects with a variety of social media platforms, like Facebook and Twitter. The support provided by SAP in terms of tech help is wonderful as well. There is a lot of support from all angles
Anonymous | TrustRadius Reviewer

Synthesio Social Intelligence Suite

Synthesio Social Intelligence Suite 10.0
Based on 2 answers
Everything we needed was handled, in many cases during the first time we used Synthesio the representative made adjustments and explained them to us, some things we did not even consider when setting up the service.
Basil C. Puglisi, M.P.A. | TrustRadius Reviewer

Alternatives Considered

SAP Cloud for Social Engagement

The SAP solution is more complete than others because it includes capabilities for social media listening, real-time social media message response, social profiles and history, and analytics in one system.
Albano García Pelaz | TrustRadius Reviewer

Synthesio Social Intelligence Suite

We've evaluated several other listening platforms. What we like about Synthesio are unlimited mentions. It allows us to focus less on cost and more on value.
Anonymous | TrustRadius Reviewer

Return on Investment

SAP Cloud for Social Engagement

  • Rapid deployment.
  • SAP Cloud for Social Engagement allows you to listen to your customers by locating social media messages that mention key words such as a specific product and prioritize them according to urgency and relevance.
  • Analytics capabilities.
Albano García Pelaz | TrustRadius Reviewer

Synthesio Social Intelligence Suite

  • Increased brand awareness, perception and overall campaign progress.
Anonymous | TrustRadius Reviewer

Pricing Details

SAP Cloud for Social Engagement

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

SAP Cloud for Social Engagement Editions & Modules

Additional Pricing Details

Synthesio Social Intelligence Suite

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Synthesio Social Intelligence Suite Editions & Modules

Edition
Synthesio$1,200.001
  1. Per Month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

SAP Cloud for Social Engagement
10.0
Synthesio Social Intelligence Suite
9.1

Likelihood to Renew

SAP Cloud for Social Engagement
Synthesio Social Intelligence Suite
7.0

Usability

SAP Cloud for Social Engagement
10.0
Synthesio Social Intelligence Suite

Support Rating

SAP Cloud for Social Engagement
10.0
Synthesio Social Intelligence Suite
10.0

Add comparison