67 Ratings
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Score 7.7 out of 100
110 Ratings
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Score 7.1 out of 100

Likelihood to Recommend

SAP Commerce Cloud (formerly SAP Hybris)

Hybris fits well into a large development organization and will need many disciplines to fully leverage. It should fit very well into SAP heavy environments and recent roadmaps indicate a tighter and tighter integration in the future. It would be a challenge for a smaller shop to cultivate the kind of knowledge diversity necessary. Getting the initial momentum may also be a challenge if you do not have a good implementation partner, at least in the early stages.
Anonymous | TrustRadius Reviewer

SAP CRM

First try to understand the requirement and then you can build anything in SAP CRM with standard / non standard functionality. Whenever standard functionality cannot meet thebusiness needs, functional requirements are written by the business users and given to the APAP engineer to customize the product appropriately.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Online Storefront

SAP Commerce Cloud (formerly SAP Hybris)
7.8
SAP CRM
Product catalog & listings
SAP Commerce Cloud (formerly SAP Hybris)
8.0
SAP CRM
Product management
SAP Commerce Cloud (formerly SAP Hybris)
8.0
SAP CRM
Bulk product upload
SAP Commerce Cloud (formerly SAP Hybris)
8.2
SAP CRM
Branding
SAP Commerce Cloud (formerly SAP Hybris)
7.7
SAP CRM
Mobile storefront
SAP Commerce Cloud (formerly SAP Hybris)
8.0
SAP CRM
Product variations
SAP Commerce Cloud (formerly SAP Hybris)
7.9
SAP CRM
Website integration
SAP Commerce Cloud (formerly SAP Hybris)
7.6
SAP CRM
Visual customization
SAP Commerce Cloud (formerly SAP Hybris)
7.4
SAP CRM
CMS
SAP Commerce Cloud (formerly SAP Hybris)
7.1
SAP CRM

Online Shopping Cart

SAP Commerce Cloud (formerly SAP Hybris)
7.9
SAP CRM
Abandoned cart recovery
SAP Commerce Cloud (formerly SAP Hybris)
7.3
SAP CRM
Checkout user experience
SAP Commerce Cloud (formerly SAP Hybris)
8.5
SAP CRM

Online Payment System

SAP Commerce Cloud (formerly SAP Hybris)
8.8
SAP CRM
eCommerce security
SAP Commerce Cloud (formerly SAP Hybris)
8.8
SAP CRM

eCommerce Marketing

SAP Commerce Cloud (formerly SAP Hybris)
8.1
SAP CRM
Promotions & discounts
SAP Commerce Cloud (formerly SAP Hybris)
8.2
SAP CRM
Personalized recommendations
SAP Commerce Cloud (formerly SAP Hybris)
8.4
SAP CRM
SEO
SAP Commerce Cloud (formerly SAP Hybris)
7.7
SAP CRM

eCommerce Business Management

SAP Commerce Cloud (formerly SAP Hybris)
8.0
SAP CRM
Multi-site management
SAP Commerce Cloud (formerly SAP Hybris)
7.9
SAP CRM
Order processing
SAP Commerce Cloud (formerly SAP Hybris)
8.3
SAP CRM
Inventory management
SAP Commerce Cloud (formerly SAP Hybris)
8.4
SAP CRM
Shipping
SAP Commerce Cloud (formerly SAP Hybris)
8.1
SAP CRM
Custom functionality
SAP Commerce Cloud (formerly SAP Hybris)
7.5
SAP CRM

Sales Force Automation

SAP Commerce Cloud (formerly SAP Hybris)
SAP CRM
7.2
Customer data management / contact management
SAP Commerce Cloud (formerly SAP Hybris)
SAP CRM
7.7
Workflow management
SAP Commerce Cloud (formerly SAP Hybris)
SAP CRM
7.1
Territory management
SAP Commerce Cloud (formerly SAP Hybris)
SAP CRM
6.4
Opportunity management
SAP Commerce Cloud (formerly SAP Hybris)
SAP CRM
7.0
Integration with email client (e.g., Outlook or Gmail)
SAP Commerce Cloud (formerly SAP Hybris)
SAP CRM
7.2
Contract management
SAP Commerce Cloud (formerly SAP Hybris)
SAP CRM
8.0
Quote & order management
SAP Commerce Cloud (formerly SAP Hybris)
SAP CRM
7.6
Interaction tracking
SAP Commerce Cloud (formerly SAP Hybris)
SAP CRM
7.3
Channel / partner relationship management
SAP Commerce Cloud (formerly SAP Hybris)
SAP CRM
6.6

Customer Service & Support

SAP Commerce Cloud (formerly SAP Hybris)
SAP CRM
6.6
Case management
SAP Commerce Cloud (formerly SAP Hybris)
SAP CRM
7.1
Call center management
SAP Commerce Cloud (formerly SAP Hybris)
SAP CRM
6.2
Help desk management
SAP Commerce Cloud (formerly SAP Hybris)
SAP CRM
6.4

Marketing Automation

SAP Commerce Cloud (formerly SAP Hybris)
SAP CRM
6.7
Lead management
SAP Commerce Cloud (formerly SAP Hybris)
SAP CRM
6.4
Email marketing
SAP Commerce Cloud (formerly SAP Hybris)
SAP CRM
7.1

CRM Project Management

SAP Commerce Cloud (formerly SAP Hybris)
SAP CRM
7.7
Task management
SAP Commerce Cloud (formerly SAP Hybris)
SAP CRM
8.1
Billing and invoicing management
SAP Commerce Cloud (formerly SAP Hybris)
SAP CRM
7.5
Reporting
SAP Commerce Cloud (formerly SAP Hybris)
SAP CRM
7.6

CRM Reporting & Analytics

SAP Commerce Cloud (formerly SAP Hybris)
SAP CRM
7.8
Forecasting
SAP Commerce Cloud (formerly SAP Hybris)
SAP CRM
7.8
Pipeline visualization
SAP Commerce Cloud (formerly SAP Hybris)
SAP CRM
7.5
Customizable reports
SAP Commerce Cloud (formerly SAP Hybris)
SAP CRM
8.2

Customization

SAP Commerce Cloud (formerly SAP Hybris)
SAP CRM
7.4
Custom fields
SAP Commerce Cloud (formerly SAP Hybris)
SAP CRM
8.0
Custom objects
SAP Commerce Cloud (formerly SAP Hybris)
SAP CRM
8.0
Scripting environment
SAP Commerce Cloud (formerly SAP Hybris)
SAP CRM
7.2
API for custom integration
SAP Commerce Cloud (formerly SAP Hybris)
SAP CRM
6.7

Security

SAP Commerce Cloud (formerly SAP Hybris)
SAP CRM
8.4
Single sign-on capability
SAP Commerce Cloud (formerly SAP Hybris)
SAP CRM
8.3
Role-based user permissions
SAP Commerce Cloud (formerly SAP Hybris)
SAP CRM
8.5

Social CRM

SAP Commerce Cloud (formerly SAP Hybris)
SAP CRM
6.4
Social data
SAP Commerce Cloud (formerly SAP Hybris)
SAP CRM
6.5
Social engagement
SAP Commerce Cloud (formerly SAP Hybris)
SAP CRM
6.3

Integrations with 3rd-party Software

SAP Commerce Cloud (formerly SAP Hybris)
SAP CRM
6.4
Marketing automation
SAP Commerce Cloud (formerly SAP Hybris)
SAP CRM
6.3
Compensation management
SAP Commerce Cloud (formerly SAP Hybris)
SAP CRM
6.4

Platform

SAP Commerce Cloud (formerly SAP Hybris)
SAP CRM
7.2
Mobile access
SAP Commerce Cloud (formerly SAP Hybris)
SAP CRM
7.2

Pros

SAP Commerce Cloud (formerly SAP Hybris)

  • Large scale product and user data management.
  • Out of the box support for common eCommerce functionality.
  • Robust platform that is supported well and consistently by the Hybris team who are available for direct support if needed.
  • Integrates well with other services if Hybris does not meet all business needs.
  • Localization for multi-national support was easy to implement.
Carter Lathrop | TrustRadius Reviewer

SAP CRM

  • If you have an SAP ERP system, you get out-of-the box data integration and can easily configure end-to-end business processes that span multiple systems.
  • While the core functionality is comparable to a lot of the other systems, SAP CRM is still one of the best solutions available for companies needing functionality like Trade Promotion Management, Market Development Funds, etc...
  • The system is highly customizable and can be easily configured / enhanced to work in a wide variety of scenarios.
Tom Leddy | TrustRadius Reviewer

Cons

SAP Commerce Cloud (formerly SAP Hybris)

  • CMS Cockpit is slow and inefficient for performing certain kinds of content management and template manipulation tasks. I often defer to the HMC, but this is not a feasible option for our client's content management team.
  • The OOTB UI code that ships with v5.0.1 is several years behind industry standard front end technology. v5.1 shows no promise of significant improvements in this arena. Some things I'd like to see: Dropping the Blueprint framework in favor of something Like Bootstrap, Less Framework or AngularJS. Jquery and key dependent plug-ins need to be upgraded and large, over-featured plugins like JQuery UI abandoned. SASS + Compass should replace static CSS. Granule should be dropped in favor of better tools for JS dependency management, code minification, and file concatenation.
  • Maintaining independent codebases for Desktop and Mobile views increases UI development hours by a margin of 30-50%. Natively supporting the option to configure a responsive design with a framework such as AngularJS would offer flexibility to serve up content and site chrome targeted at a wider range of device classes than just desktop machines and mobile phones.
Erin Riggers | TrustRadius Reviewer

SAP CRM

  • There is not much room for improvement, as SAP has recently launched SAP C4 HANA as the improved version of SAP CRM with added functionality.
  • SAP CRM has a little room for improvement in how efficient it is for users
  • SAP CRM's performance could be improved in terms of Orders to be searched in the backend, and the DB level has to be improved
Pradeep Bele | TrustRadius Reviewer

Likelihood to Renew

SAP Commerce Cloud (formerly SAP Hybris)

SAP Commerce Cloud (formerly SAP Hybris) 9.3
Based on 2 answers
Its has very good features and with each upgrade the additional features are really exciting. Hybris delivers the top-rated e-commerce software and omni-channel solution to help enterprises across the globe innovate faster and sell more.
Anonymous | TrustRadius Reviewer

SAP CRM

SAP CRM 9.0
Based on 4 answers
SAP's CRM is a very fast and effective tool. The ability to track things (credits, items, ect.) through CRM is vastly improved over the systems that I have used in the past. It is an incredble system, when it comes to pulling data that has been input back out. You can also run reports on anything in the system. This ability allows you the opportunity to print off reports and show them to customers so that they have a clear understanding of what you have been doing for them. In turn, this increases your value to your customers.
Aaron Norris | TrustRadius Reviewer

Usability

SAP Commerce Cloud (formerly SAP Hybris)

SAP Commerce Cloud (formerly SAP Hybris) 7.0
Based on 2 answers
Figuring out the CMS tools took some time. Supporting documentation is sparse.I also found the tools to be slow at times, making simple template edits an arduous process.
Erin Riggers | TrustRadius Reviewer

SAP CRM

No score
No answers yet
No answers on this topic

Support Rating

SAP Commerce Cloud (formerly SAP Hybris)

No score
No answers yet
No answers on this topic

SAP CRM

SAP CRM 7.3
Based on 1 answer
Typically, requests do get resolved. Sometimes it does take a bit of explaining the issues but then SAP accepts then and provides a fix
Sebastian Jungels | TrustRadius Reviewer

Implementation Rating

SAP Commerce Cloud (formerly SAP Hybris)

SAP Commerce Cloud (formerly SAP Hybris) 8.0
Based on 1 answer
I give this an 8 instead of a 10 because in hindsight, while I am extremely happy with the platform and the things I've learned through my exposure to it, I also see so many areas for improvement in the outcome of my efforts. My advice to front end developers working with Hybris and/or the Java stack for the first time, is to not be intimidated by it. Question everything. Trust your intuition. Do not be afraid to refactor or completely replace something that appears integral to the platform if you see a clear benefit to doing so. It's much less far reaching than you think and the core system will not come crumbling to its knees if you make broad sweeping alterations. In fact, the energy you will expend to retool your site with a new framework will grow in tandem with the amount of time you spend hesitating, and at some point may become critical enough to force your hand while simultaneously becoming risky enough to destabilize your entire project delivery. If you don't like JQuery UI, punt it. If you don't care for the Blueprint CSS framework, burn it down. Making the strategic decision to adopt the toolset that best fits your organization from the very beginning will pay off in spades.
Erin Riggers | TrustRadius Reviewer

SAP CRM

No score
No answers yet
No answers on this topic

Alternatives Considered

SAP Commerce Cloud (formerly SAP Hybris)

Hybris is a massive enterprise-grade system that is built for scale. If your business has <1000 SKUs in the catalog and lacks a large full-stack +java e-commerce dev team, stick to a lighter, more agile solution. Hybris is a nuclear aircraft carrier, and it will take a lot of people, fuel and time to turn that ship.
Anonymous | TrustRadius Reviewer

SAP CRM

SAP CRM is a diversified, complex tool which can be customized to the company needs on many various levels. The main reason why a company could choose SAP CRM is to ensure all their needs are met in terms of a solution that can be adjusted to the processes within the organisation
Anonymous | TrustRadius Reviewer

Return on Investment

SAP Commerce Cloud (formerly SAP Hybris)

  • Better high volume sales management
  • Fewer abandoned carts during high traffic sales events
  • Savings on development as the product can be used “out of the box”.
  • Quick business decisions can be made to change e-commerce approach based on the analytical output of the product
Anonymous | TrustRadius Reviewer

SAP CRM

  • Longer implementation time when client needs customization in SAP CRM based on their custom business processes. That leads to longer ROI.
  • Proper training is key step to ROI on SAP CRM.
  • Out of box solution gives quick ROI. When client is implementing process first time & adapts SAP CRM provided solution in their organization.
Anonymous | TrustRadius Reviewer

Pricing Details

SAP Commerce Cloud (formerly SAP Hybris)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

SAP CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

SAP Commerce Cloud (formerly SAP Hybris)
7.6
SAP CRM
6.6

Likelihood to Renew

SAP Commerce Cloud (formerly SAP Hybris)
9.3
SAP CRM
9.0

Usability

SAP Commerce Cloud (formerly SAP Hybris)
7.0
SAP CRM

Support Rating

SAP Commerce Cloud (formerly SAP Hybris)
SAP CRM
7.3

Online Training

SAP Commerce Cloud (formerly SAP Hybris)
SAP CRM
7.0

Implementation Rating

SAP Commerce Cloud (formerly SAP Hybris)
8.0
SAP CRM

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