What users are saying about
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Top Rated
163 Ratings
90 Ratings
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Score 8.1 out of 100

Stripe

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Top Rated
163 Ratings
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Score 8.9 out of 100

Likelihood to Recommend

SAP Commerce Cloud

Extremely well suited for businesses with multiple different backend systems, multiple brands, and billions of products. Complex B2B businesses looking to scale confidently with a single platform can feel secure in their decision [to] partner with SAP. Their out-of-the-box front-end accelerators are very dated and do not have the same level of flexibility that their backend does. For a client looking to launch a D2C or luxury B2C experience, I would not recommend relying on simply theming the OOTB storefront due to it lacking a lot of common components and experiences those audiences demand and expect.
Anonymous | TrustRadius Reviewer

Stripe

If you are building a custom web, mobile, or e-commerce application, Stripe is the most flexible, easiest to implement, and feature-rich platform available today. Other payment processors have poor APIs, poor documentation, and poor support in comparison. We've worked with a number of more legacy payment gateway and merchant account setups in the past, and the hassles and hurdles slow down product development. Stripe's support is extremely fast and knowledgeable. We can ask Stripe's live chat a complex software implementation question and have an answer from a real knowledgeable person in minutes. Getting a helpful answer at all from some other payment services we have worked with can be a challenge in comparison
Bryan McAnulty | TrustRadius Reviewer

Feature Rating Comparison

Online Storefront

SAP Commerce Cloud
8.1
Stripe
Product catalog & listings
SAP Commerce Cloud
8.4
Stripe
Product management
SAP Commerce Cloud
8.6
Stripe
Bulk product upload
SAP Commerce Cloud
8.9
Stripe
Branding
SAP Commerce Cloud
7.7
Stripe
Mobile storefront
SAP Commerce Cloud
7.3
Stripe
Product variations
SAP Commerce Cloud
8.7
Stripe
Website integration
SAP Commerce Cloud
8.4
Stripe
Visual customization
SAP Commerce Cloud
7.6
Stripe
CMS
SAP Commerce Cloud
7.5
Stripe

Online Shopping Cart

SAP Commerce Cloud
8.9
Stripe
Abandoned cart recovery
SAP Commerce Cloud
9.3
Stripe
Checkout user experience
SAP Commerce Cloud
8.4
Stripe

Online Payment System

SAP Commerce Cloud
9.1
Stripe
eCommerce security
SAP Commerce Cloud
9.1
Stripe

eCommerce Marketing

SAP Commerce Cloud
8.1
Stripe
Promotions & discounts
SAP Commerce Cloud
8.9
Stripe
Personalized recommendations
SAP Commerce Cloud
7.9
Stripe
SEO
SAP Commerce Cloud
7.4
Stripe

eCommerce Business Management

SAP Commerce Cloud
8.4
Stripe
Multi-site management
SAP Commerce Cloud
9.1
Stripe
Order processing
SAP Commerce Cloud
8.9
Stripe
Inventory management
SAP Commerce Cloud
8.7
Stripe
Shipping
SAP Commerce Cloud
8.2
Stripe
Custom functionality
SAP Commerce Cloud
7.3
Stripe

Pros

SAP Commerce Cloud

  • New technologies. One of the reasons that I like the platform is that it's in constant improvement. It feels like some of the competitors are bloated and slow to adopt new features in comparison.
  • Wide range of features. Many out of the box features for common commerce paradigms.
  • Scaleability. We have had no issues of scalability even at what we feel are high volumes of traffic.
Anonymous | TrustRadius Reviewer

Stripe

  • Documentation: Stripe is extensively well-documented, with thorough docs on both the high-level components of their system, as well as best-in-class API documentation.
  • Customer Support: Stripe has great, responsible customer support. Their front-line CS is remarkably willing to dig into an issue and look for out-of-the-box solutions when a specific feature or use-case isn't quite supported.
  • Reliability: Stripe has given us every reason to trust their platform, which has been extremely stable and robust in the years we've been using it.
Anonymous | TrustRadius Reviewer

Cons

SAP Commerce Cloud

  • Though there is an online community presence for support, it is not as strong as other platforms I have used.
  • The Content Management System though functional is a bit dated and can be difficult for non technical business owners to manage. Other industry leading CMS solutions are generally used in conjunction with Hybris in my experience.
  • Product indexing and search also is not up to industry leaders, used another product in conjunction with hybris to accomplish this business need.
Carter Lathrop | TrustRadius Reviewer

Stripe

  • The UI is easy to navigate and understand, however if the homepage or dashboard was simplified it could make Stripe an even better solution than it is.
  • Unlike some of it's competitors, it comes with no hardware to process transactions. Currently this is not an issue for the way we do business or run credit card transactions but as we grow and expand we may have a need for mobile-based hardware devices in the future.
  • Although it's a competitive product, we'd welcome lower fees and quicker balance transfers to our main banking account from Stripe.
Jon Porreca | TrustRadius Reviewer

Likelihood to Renew

SAP Commerce Cloud

SAP Commerce Cloud 10.0
Based on 1 answer
I truly enjoy leading Hybris development projects and participating in new feature development for the platform. I see huge potential for growth and hope to be instrumental in bringing Hybris to the bleeding edge of presentation layer technology.
Erin Riggers | TrustRadius Reviewer

Stripe

No score
No answers yet
No answers on this topic

Usability

SAP Commerce Cloud

SAP Commerce Cloud 9.0
Based on 2 answers
The SAP Commerce Cloud product has powerful content management that identifies products, catalogs, and promotions. In addition, it has a feature where inventory is tracked integrated with existing ERP (SAP and/or non-SAP) systems. With SAP Commerce Cloud, we can enable transactions to trigger all processes to integrate with existing ERP systems. In this way, it is possible to manage the system from end to end.
zahit bogus | TrustRadius Reviewer

Stripe

Stripe 10.0
Based on 1 answer
It's extremely user-friendly and easy to navigate.
Angel Brockbank | TrustRadius Reviewer

Support Rating

SAP Commerce Cloud

SAP Commerce Cloud 8.7
Based on 6 answers
We have the right to open a ticket or submit request to SAP support teams for all the problems we have experienced. They also provide solutions for critical issues within 48 hours. In addition, the product has support documents such as a user guide and admin guide. In addition, there is a strong community of users. In this way, we can access solution of some specific problems that we have fallen on from there.
zahit bogus | TrustRadius Reviewer

Stripe

Stripe 8.5
Based on 30 answers
I have not had to utilize the customer support feature, which is why I gave it a ten! I feel like the better the software is, the less you have to use customer support, which is much easier on the user! Love the user-friendliness of Stripe. I would definitely recommend it!
Emily Williams | TrustRadius Reviewer

Implementation Rating

SAP Commerce Cloud

SAP Commerce Cloud 8.0
Based on 2 answers
I give this an 8 instead of a 10 because in hindsight, while I am extremely happy with the platform and the things I've learned through my exposure to it, I also see so many areas for improvement in the outcome of my efforts. My advice to front end developers working with Hybris and/or the Java stack for the first time, is to not be intimidated by it. Question everything. Trust your intuition. Do not be afraid to refactor or completely replace something that appears integral to the platform if you see a clear benefit to doing so. It's much less far reaching than you think and the core system will not come crumbling to its knees if you make broad sweeping alterations. In fact, the energy you will expend to retool your site with a new framework will grow in tandem with the amount of time you spend hesitating, and at some point may become critical enough to force your hand while simultaneously becoming risky enough to destabilize your entire project delivery. If you don't like JQuery UI, punt it. If you don't care for the Blueprint CSS framework, burn it down. Making the strategic decision to adopt the toolset that best fits your organization from the very beginning will pay off in spades.
Erin Riggers | TrustRadius Reviewer

Stripe

No score
No answers yet
No answers on this topic

Alternatives Considered

SAP Commerce Cloud

having all these alternative or similar eCommerce clouds, SAP is more professional, the best in the market, and a reliable one. We are evaluating this software on its credibility, performance, capabilities, AI-powered site search solution, B2B & B3C implementation, performance tuning services, cloud managed services, test automation framework, and mobile application.
Fazal Gilani | TrustRadius Reviewer

Stripe

We use Square for point of sale payments but we only use that occasionally if we are at an expo or similar. I have also used a credit card service from our bank but it was several years ago and it was technologically slow and expensive. Stripe is easier to use and reasonably priced for transactions.
James Crook ☛ Business Coach for Massage Therapists ☚ | TrustRadius Reviewer

Scalability

SAP Commerce Cloud

SAP Commerce Cloud 8.4
Based on 3 answers
Being a SAP product, it always provides opportunities to grow and develop your business substantially. We have been able to catalog our services much better which has enabled us to grow our business locally as well as in [the] international market. Our business processes have been optimized greatly as well. eCommerce abilities of SAP Commerce Cloud are unmatched.
Atif Penkar | TrustRadius Reviewer

Stripe

No score
No answers yet
No answers on this topic

Return on Investment

SAP Commerce Cloud

  • Our business went through 3 major initiatives to migrate our legacy platform and data to Hybris over the course of several years with multiple tech leadership and dev teams. All 3 of these initiatives failed to launch, largely due to the complexity of the platforms and massively associated tech burdon. A 4th re-platforming succeeded in launching an MVP version with support from expensive consulting firms and to the tune of millions of dollars.
  • Due to the inflexibility of the content management features, marketing teams are severely limited and have had to seek 3rd-party software to layer on top of Hybris to deliver modern customer experiences.
Anonymous | TrustRadius Reviewer

Stripe

  • Stripe has allowed us to effortlessly collect monthly fees from our clients. After spending time to get things setup, we now don't need to spend additional time each month processing payments. So in that sense Stripe has had a positive affect in free up our time.
Brandon Zell | TrustRadius Reviewer

Screenshots

Pricing Details

SAP Commerce Cloud

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

SAP Commerce Cloud Editions & Modules

Additional Pricing Details

Stripe

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Stripe Editions & Modules

Edition
Integrated2.9% + 0.301
CustomizedContact sales team
Radar0.053
Terminal2.7% + 0.054
Sigma0.025
Atlass$5006
Issuing0.107
Premium Support$1,8008
  1. per successful charge
  2. none
  3. per screened transaction
  4. per successful charge
  5. per charge
  6. one-time fee
  7. per virtual card
  8. per month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

SAP Commerce Cloud
8.2
Stripe
8.7

Likelihood to Renew

SAP Commerce Cloud
10.0
Stripe

Usability

SAP Commerce Cloud
9.0
Stripe
10.0

Support Rating

SAP Commerce Cloud
8.7
Stripe
8.5

Implementation Rating

SAP Commerce Cloud
8.0
Stripe

Scalability

SAP Commerce Cloud
8.4
Stripe

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