What users are saying about
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
120 Ratings

SAP Commerce Cloud

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
120 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.1 out of 100
7 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9 out of 100

Feature Set Ratings

  • SAP Commerce Cloud ranks higher in 1 feature set: Online Shopping Cart
  • TrueCommerce Nexternal ranks higher in 4 feature sets: Online Storefront, Online Payment System, eCommerce Marketing, eCommerce Business Management

Online Storefront

8.0

SAP Commerce Cloud

80%
10.0

TrueCommerce Nexternal

100%
TrueCommerce Nexternal ranks higher in 6/9 features

Product catalog & listings

8.4
84%
40 Ratings
10.0
100%
1 Rating

Product management

8.4
84%
41 Ratings
10.0
100%
1 Rating

Bulk product upload

8.1
81%
41 Ratings
N/A
0 Ratings

Branding

7.5
75%
40 Ratings
N/A
0 Ratings

Mobile storefront

6.7
67%
39 Ratings
10.0
100%
1 Rating

Product variations

8.9
89%
40 Ratings
10.0
100%
1 Rating

Website integration

8.9
89%
41 Ratings
10.0
100%
1 Rating

Visual customization

7.6
76%
39 Ratings
10.0
100%
1 Rating

CMS

7.1
71%
38 Ratings
N/A
0 Ratings

Online Shopping Cart

9.0

SAP Commerce Cloud

90%
8.0

TrueCommerce Nexternal

80%
SAP Commerce Cloud ranks higher in 2/2 features

Abandoned cart recovery

9.5
95%
15 Ratings
N/A
0 Ratings

Checkout user experience

8.5
85%
39 Ratings
8.0
80%
1 Rating

Online Payment System

9.1

SAP Commerce Cloud

91%
10.0

TrueCommerce Nexternal

100%
TrueCommerce Nexternal ranks higher in 1/1 features

eCommerce security

9.1
91%
34 Ratings
10.0
100%
1 Rating

eCommerce Marketing

7.5

SAP Commerce Cloud

75%
10.0

TrueCommerce Nexternal

100%
TrueCommerce Nexternal ranks higher in 2/3 features

Promotions & discounts

8.9
89%
39 Ratings
10.0
100%
1 Rating

Personalized recommendations

6.5
65%
37 Ratings
10.0
100%
1 Rating

SEO

7.0
70%
34 Ratings
N/A
0 Ratings

eCommerce Business Management

8.3

SAP Commerce Cloud

83%
10.0

TrueCommerce Nexternal

100%
TrueCommerce Nexternal ranks higher in 3/5 features

Multi-site management

9.4
94%
39 Ratings
N/A
0 Ratings

Order processing

9.1
91%
39 Ratings
10.0
100%
1 Rating

Inventory management

7.9
79%
35 Ratings
N/A
0 Ratings

Shipping

7.6
76%
37 Ratings
10.0
100%
1 Rating

Custom functionality

7.4
74%
40 Ratings
10.0
100%
1 Rating

Attribute Ratings

  • TrueCommerce Nexternal is rated higher in 3 areas: Likelihood to Recommend, Support Rating, Implementation Rating
  • SAP Commerce Cloud and TrueCommerce Nexternal are tied in 2 areas: Likelihood to Renew, Usability

Likelihood to Recommend

8.4

SAP Commerce Cloud

84%
46 Ratings
10.0

TrueCommerce Nexternal

100%
4 Ratings

Likelihood to Renew

10.0

SAP Commerce Cloud

100%
1 Rating
10.0

TrueCommerce Nexternal

100%
4 Ratings

Usability

9.0

SAP Commerce Cloud

90%
2 Ratings
9.0

TrueCommerce Nexternal

90%
2 Ratings

Support Rating

9.9

SAP Commerce Cloud

99%
6 Ratings
10.0

TrueCommerce Nexternal

100%
4 Ratings

Implementation Rating

8.0

SAP Commerce Cloud

80%
2 Ratings
10.0

TrueCommerce Nexternal

100%
2 Ratings

Ease of integration

7.1

SAP Commerce Cloud

71%
24 Ratings

TrueCommerce Nexternal

N/A
0 Ratings

Product Scalability

7.6

SAP Commerce Cloud

76%
24 Ratings

TrueCommerce Nexternal

N/A
0 Ratings

Likelihood to Recommend

SAP

As part of the SAP ecosystem, this application layer allows for many different use cases from B2B and DTC. Utilizing a centralized master data approach has been key and has significantly reduced the maintenance cost and frustration with accuracy and integrity. The ASM module was another key feature to allow ordering on behalf of partners. We quickly added new features to allow for multiple ship-to addresses at the order line item level.
Read full review

TrueCommerce

If you want to sell online and need a platform, you should select Nexternal. If it is within your budget and you want to have success, Nexternal is the way to go. Since switching to Nexternal from Kreck, our online sales have more than tripled!
Read full review

Pros

SAP

  • Business-friendly UI as well as configuration by which Business can customize search experience for specific page-level along with customization of specific value.
  • Flexibility over integrations, at the same time, can provide API as well can be consumers. Also, have OOTB integrations using SCPI which really helps in onboarding Catalogs details to SAP Commerce Cloud.
  • SAP Commerce Cloud Integration with context-driven services to achieve customer behavior as well as apply segmentation and product recommendations, is very easy and it is out of the box with the minimum effort it is working perfectly.
  • SAP Commerce Cloud on CCV2 makes life easier as there is no need of having big experience in the dev-ops side as build and deployment pipelines are already available. Also, there is zero downtime which is saving business as the site is always available.
Read full review

TrueCommerce

  • Page layout.
  • Processing purchases.
  • Ease of creation.
Read full review

Cons

SAP

  • After the acquisition by SAP, It's becoming more challenging to get personalized support.
  • While the market has been getting better, it's still difficult to find qualified resources.
  • Dropping of support for Endeca and replacement with support for Solr hurt search features.
Read full review

TrueCommerce

  • Nexternal is hosted solution which means much of the source code is protected and inaccessible. For clients looking to fully customize the user experience, there are some limitations, with any hosted solution, that must be considered.
  • Nexternal doesn't have a built in wish list feature. They did partner with a 3rd party vendor, and now offer the base functionality; however, for clients whose needs center on the capabilities of a wish list, this feature must be closely considered.
  • Nexternal's monthly fees are structured in such a way that they scale based on sales. This can be an affordable set up for a majority, but a deterrent for others. That said, the phrase 'you get what you pay for' rings true for ecommerce platforms as well. As I've mentioned perhaps too many times already, the level of reliable support combined with the user-friendly, secure platform are worth it.
Read full review

Pricing Details

SAP Commerce Cloud

Starting Price

Editions & Modules

SAP Commerce Cloud editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Pricing Info

    TrueCommerce Nexternal

    Starting Price

    Editions & Modules

    TrueCommerce Nexternal editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Likelihood to Renew

      SAP

      I truly enjoy leading Hybris development projects and participating in new feature development for the platform. I see huge potential for growth and hope to be instrumental in bringing Hybris to the bleeding edge of presentation layer technology.
      Read full review

      TrueCommerce

      I no longer work in a company that would utilize it.
      Read full review

      Usability

      SAP

      The SAP Commerce Cloud product has powerful content management that identifies products, catalogs, and promotions. In addition, it has a feature where inventory is tracked integrated with existing ERP (SAP and/or non-SAP) systems. With SAP Commerce Cloud, we can enable transactions to trigger all processes to integrate with existing ERP systems. In this way, it is possible to manage the system from end to end.
      Read full review

      TrueCommerce

      I love the control and attention to detail that this system has. Don't be intimidated by it. Keep playing with it, ask questions, and get to know the program. You will grow to absolutely love and understand it.
      Read full review

      Support Rating

      SAP

      We have the right to open a ticket or submit request to SAP support teams for all the problems we have experienced. They also provide solutions for critical issues within 48 hours. In addition, the product has support documents such as a user guide and admin guide. In addition, there is a strong community of users. In this way, we can access solution of some specific problems that we have fallen on from there.
      Read full review

      TrueCommerce

      We've worked with ecommerce providers for over 12 years, and we have yet to find another solution that provides the same level of responsiveness and accessibility as Nexternal's account representatives.
      Read full review

      Implementation Rating

      SAP

      I give this an 8 instead of a 10 because in hindsight, while I am extremely happy with the platform and the things I've learned through my exposure to it, I also see so many areas for improvement in the outcome of my efforts. My advice to front end developers working with Hybris and/or the Java stack for the first time, is to not be intimidated by it. Question everything. Trust your intuition. Do not be afraid to refactor or completely replace something that appears integral to the platform if you see a clear benefit to doing so. It's much less far reaching than you think and the core system will not come crumbling to its knees if you make broad sweeping alterations. In fact, the energy you will expend to retool your site with a new framework will grow in tandem with the amount of time you spend hesitating, and at some point may become critical enough to force your hand while simultaneously becoming risky enough to destabilize your entire project delivery. If you don't like JQuery UI, punt it. If you don't care for the Blueprint CSS framework, burn it down. Making the strategic decision to adopt the toolset that best fits your organization from the very beginning will pay off in spades.
      Read full review

      TrueCommerce

      I had help from start to finish. Doreen, my rep, was very patient, concise, clear, and she has always had the answers I need. Setting up your store is time consuming at first, but with the support system that Nexternal offers, it is painless.
      Read full review

      Alternatives Considered

      SAP

      This is more customizable than its competitors and is much more customizable and possesses greater flexibility as well as a multi-channel environment for flexibility in its delivery. It comes with Out of The Box setup for B2B, B2C, Telecom, Utility, Marketplace, and Chinese-based accelerators that quickly enable us to have a fully grown eCommerce system at our disposal.
      Read full review

      TrueCommerce

      When we started with Nexternal, there were not as many options as there are today. We felt the platform was one that we could work with and had a great customer support contact that helped us during the creation of our site.
      Read full review

      Scalability

      SAP

      Generally, I've been very happy with SAP Commerce Cloud. I feel like it's a good solution for enterprise-level companies that do a significant volume of e-commerce. I do wish that the CMS was easier to use and that it was easier to integrate with CRM systems.
      Read full review

      TrueCommerce

      No answers on this topic

      Return on Investment

      SAP

      • Customer service management was actually a strong force in the platform. There was out of the box functionality to manage customer's orders as a customer service representative and it was easily customizable to add shipment tracking information updating.
      • Product management was an easy task for business owners, being able to manage and view details for a multitude of product variations was a strong point of hybris in my opinion.
      • Shopping cart functionality was easy to customize to business owners needs, customizations put in place to save a user's payment data and shipping preference allowed for faster lead conversions.
      Read full review

      TrueCommerce

      • Decreased efficiency in terms of how long it takes to enter order.
      • Very quick with reporting which was great for meetings and customer service calls.
      • Inefficient in terms of shipping abilities.
      Read full review

      Screenshots

      Add comparison