SAP Sales Cloud vs. SAP SuccessFactors Incentive Management

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
SAP Sales Cloud
Score 8.2 out of 10
N/A
SAP Sales Cloud (formerly SAP Cloud for Sales) is a cloud sales application with sales automation, enterprise resource planning (ERP) integration, and collaboration capabilities.N/A
SAP SuccessFactors Incentive Management
Score 8.9 out of 10
N/A
With the SAP SuccessFactors Incentive Management solution (formerly SAP Commissions), users can design, model, and optimize flexible and complex incentive compensation plans, gain real-time insights, and motivate sales teams to perform at their best. Cloud deployment Comprehensive incentive compensation management Real-time payment and performance insight Mobile app optionN/A
Pricing
SAP Sales CloudSAP SuccessFactors Incentive Management
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
SAP Sales CloudSAP SuccessFactors Incentive Management
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
SAP Sales CloudSAP SuccessFactors Incentive Management
Top Pros
Top Cons
Features
SAP Sales CloudSAP SuccessFactors Incentive Management
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
SAP Sales Cloud
7.9
101 Ratings
3% above category average
SAP SuccessFactors Incentive Management
-
Ratings
Customer data management / contact management8.399 Ratings00 Ratings
Workflow management8.299 Ratings00 Ratings
Territory management8.287 Ratings00 Ratings
Opportunity management8.695 Ratings00 Ratings
Integration with email client (e.g., Outlook or Gmail)8.192 Ratings00 Ratings
Contract management7.394 Ratings00 Ratings
Quote & order management7.991 Ratings00 Ratings
Interaction tracking8.294 Ratings00 Ratings
Channel / partner relationship management6.792 Ratings00 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
SAP Sales Cloud
7.3
85 Ratings
3% below category average
SAP SuccessFactors Incentive Management
-
Ratings
Case management6.382 Ratings00 Ratings
Call center management7.777 Ratings00 Ratings
Help desk management7.978 Ratings00 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
SAP Sales Cloud
7.5
89 Ratings
1% below category average
SAP SuccessFactors Incentive Management
-
Ratings
Lead management7.388 Ratings00 Ratings
Email marketing7.878 Ratings00 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
SAP Sales Cloud
7.3
95 Ratings
4% below category average
SAP SuccessFactors Incentive Management
-
Ratings
Task management7.791 Ratings00 Ratings
Billing and invoicing management6.978 Ratings00 Ratings
Reporting7.386 Ratings00 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
SAP Sales Cloud
7.4
95 Ratings
3% below category average
SAP SuccessFactors Incentive Management
-
Ratings
Forecasting7.488 Ratings00 Ratings
Pipeline visualization6.889 Ratings00 Ratings
Customizable reports8.092 Ratings00 Ratings
Customization
Comparison of Customization features of Product A and Product B
SAP Sales Cloud
7.6
92 Ratings
0% above category average
SAP SuccessFactors Incentive Management
-
Ratings
Custom fields7.992 Ratings00 Ratings
Custom objects7.489 Ratings00 Ratings
Scripting environment8.080 Ratings00 Ratings
API for custom integration7.383 Ratings00 Ratings
Security
Comparison of Security features of Product A and Product B
SAP Sales Cloud
8.6
96 Ratings
3% above category average
SAP SuccessFactors Incentive Management
-
Ratings
Single sign-on capability9.092 Ratings00 Ratings
Role-based user permissions8.290 Ratings00 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
SAP Sales Cloud
7.4
67 Ratings
2% above category average
SAP SuccessFactors Incentive Management
-
Ratings
Social data8.067 Ratings00 Ratings
Social engagement6.965 Ratings00 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
SAP Sales Cloud
8.1
82 Ratings
12% above category average
SAP SuccessFactors Incentive Management
-
Ratings
Marketing automation8.078 Ratings00 Ratings
Compensation management8.366 Ratings00 Ratings
Platform
Comparison of Platform features of Product A and Product B
SAP Sales Cloud
8.2
82 Ratings
9% above category average
SAP SuccessFactors Incentive Management
-
Ratings
Mobile access8.282 Ratings00 Ratings
Sales ICM
Comparison of Sales ICM features of Product A and Product B
SAP Sales Cloud
-
Ratings
SAP SuccessFactors Incentive Management
8.2
3 Ratings
6% above category average
Sales compensation plan creation00 Ratings10.03 Ratings
Complex sales crediting00 Ratings10.03 Ratings
Sales compensation process automation00 Ratings10.03 Ratings
Incentive auditing/regulation compliance00 Ratings7.73 Ratings
Sales compensation dashboards & forecasting00 Ratings7.23 Ratings
Incentive modeling00 Ratings5.53 Ratings
Agile incentive strategy00 Ratings8.53 Ratings
ICM mobile visibility00 Ratings7.02 Ratings
Best Alternatives
SAP Sales CloudSAP SuccessFactors Incentive Management
Small Businesses
Salesmate
Salesmate
Score 9.8 out of 10

No answers on this topic

Medium-sized Companies
Creatio
Creatio
Score 9.1 out of 10
Everstage
Everstage
Score 9.5 out of 10
Enterprises
Creatio
Creatio
Score 9.1 out of 10
Everstage
Everstage
Score 9.5 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
SAP Sales CloudSAP SuccessFactors Incentive Management
Likelihood to Recommend
8.5
(112 ratings)
9.1
(4 ratings)
Likelihood to Renew
9.0
(7 ratings)
6.0
(1 ratings)
Usability
6.8
(7 ratings)
-
(0 ratings)
Availability
8.0
(1 ratings)
-
(0 ratings)
Performance
8.0
(1 ratings)
-
(0 ratings)
Support Rating
8.8
(10 ratings)
-
(0 ratings)
Online Training
7.0
(2 ratings)
-
(0 ratings)
Implementation Rating
8.0
(1 ratings)
-
(0 ratings)
Product Scalability
8.3
(72 ratings)
-
(0 ratings)
User Testimonials
SAP Sales CloudSAP SuccessFactors Incentive Management
Likelihood to Recommend
SAP
SAP Sales CLoud is not useful in cases where it needs zero downtime upgrades or new monthly releases or micro frontends.Although it is great for any cloud deployments, provides a unified view for the customers. Helps in AI insights recommendations and analytics. It is also optimised for mobile . It is robust and a highly scalable cloud plaform
Read full review
SAP
SAP Commissions is well suited for taking
transactional data and determining a commission payment from this data.
Some of our plans are quite complex and cross channels. To date,
SAP Commissions has been able to handle everything we have thrown at it.

SAP Commissions can be used for territories.
However, it is not its strength. There are better tools in the
market for this (Anaplan).
Read full review
Pros
SAP
  • Help sales teams decide based on relevant data
  • Provide a framework to guide sales teams on activities such as status updates, customer success, sales qualification, etc
  • Reduce manual work by predictive analysis, that is, by understanding when a template can be helpful, updating a manager on a finished task, etc
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SAP
  • Very effective for sales management.
  • Provides leading commission.
  • Sales and transaction details all in one place.
  • Monthly sales summaries.
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Cons
SAP
  • One area of concern is the many data silos that are present within SAP sales cloud
  • While creating filters for accessing sales lead reports, the accuracy is missing sometimes.
  • The product is quite vast and a lot more learning material and knowledge base documents are required.
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SAP
  • Processing commissions and updating reports takes too long.
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Likelihood to Renew
SAP
SAP sales enables organizations to manage their sales activities, such as inquiries, quotations, orders, deliveries, billing, and payments. Also integrates with other SAP modules, such as finance, logistics, and marketing, to provide a comprehensive solution for managing the entire sales cycle. thats makes SAP a good choice
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SAP
I would use this product if it were needed due to very complex plans/organization
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Usability
SAP
In short, SAP CRM is a complete service that will help improve marketing strategy and productivity. It covers various topics, from big data analytics to resource management and housing sales data. SAP CRM has a long list of features and can do them all.
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SAP
No answers on this topic
Reliability and Availability
SAP
Product was mostly available. A couple accessibility issues did exist when sending API calls, and there was either no response, or a delayed response.
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SAP
No answers on this topic
Support Rating
SAP
SAP's customer service is quick and efficient, with a response time of fewer than some minutes. In either case, you'll get instant help from the vendor or online forums. In addition, the vendor provides excellent global support for this tool. Like Salesforce, SugarCRM, etc., it's probably fine as a standalone CRM option.
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SAP
No answers on this topic
Online Training
SAP
Training was mostly completed over a couple conference calls, and reading the API documentation. Our developers were able to implement quickly after reading the documentation.
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SAP
No answers on this topic
Implementation Rating
SAP
The API documentation is good. Development team was able to implement in under two weeks, and normally we were told it was a 12-14 week process.
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SAP
No answers on this topic
Alternatives Considered
SAP
We went with SAP Sales Cloud over Oracle Sales Cloud because it just clicks better with our way of doing things. SAP is like the superhero of sales software – it plays super well with all our other systems, grows with us as we get bigger, and gives us really smart insights into our sales. Plus, it's easy for our team to use, and we can tweak it to fit exactly how we work. While Oracle is good, SAP is like the perfect fit for our sales superhero team.
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SAP
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Scalability
SAP
As a cloud-based solution, SAP Sales Cloud provides the flexibility to scale resources based on demand. Organizations can easily adjust their usage and storage requirements without the need for significant infrastructure changes. SAP Sales Cloud is designed to integrate seamlessly with other SAP solutions, such as ERP systems and marketing automation tools. This integration ensures a cohesive ecosystem across various business functions, contributing to overall scalability.
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SAP
No answers on this topic
Return on Investment
SAP
  • Positive Impact: SAP Sales Cloud can lead to increased sales efficiency by automating manual tasks, streamlining workflows, and providing real-time access to customer data. This can result in sales teams spending more time on revenue-generating activities.
  • Negative Impact: The initial costs associated with implementing SAP Sales Cloud, including licensing, customization, and training, can be significant. If not managed properly, this may impact the short-term financials and the expected payback period.
  • Negative Impact: The comprehensive features of SAP Sales Cloud might result in a steeper learning curve for users. If not addressed through adequate training and change management, this complexity can temporarily impact productivity.
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SAP
  • The efficiencies gained by moving from reports and spreadsheet alone has earned us a positive ROI.
  • SAP Commissions speed to the market allows us to quickly and cheaply change our direction to meet market demands.
  • Our sales force's engagement has drastically improved. We are now paying monthly instead of quarterly and have earned their trust.
Read full review
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