SAP SuccessFactors Incentive Management vs. Xactly Incent

SAP Commissions is well suited for taking
transactional data and determining a commission payment from this data.
Some of our plans are quite complex and cross channels. To date,
SAP Commissions has been able to handle everything we have thrown at it.

SAP Commissions can be used for territories.
However, it is not its strength. There are better tools in the
market for this (Anaplan).

Xactly Incent is well suited for communicating commission information to the field. I love that they can just log on and see all the data they need to verify the commissions they receive. I also like the option to post messages and announcements within the application.

Incentivized

• Very effective for sales management.
• Provides leading commission.
• Sales and transaction details all in one place.
• Monthly sales summaries.

Incentivized

• It calculates the commissions so accurate based on the plan that we setup
• It details the data reports in terms of Rankings, Payouts, Employee history etc
• It works great with the combination of other Xactly products like Connect for automated processes and Analytics for Reports

Incentivized

• Processing commissions and updating reports takes too long.

• Maintaining Hierarchies can become difficult throughout the fiscal year if you have a multi-layered commissions model. My team would benefit from a smoother mechanism to update/maintain hierarchies in the system.
• Special characters are not supported in the tool and that can become a problem given we use the system globally.
• Game changer if the system allowed more customization on the people object.

Incentivized

I would use this product if it were needed due to very complex plans/organization

Xactly Incent is a great tool for calculating commissions. The interface is user friendly and the system is set up in a way that allows for multiple setups for each commission plan. Over the last couple years since I have been on the commission team we have been able to optimize our plans to promote scalability. Our sales and accounting teams have become familiar with navigating the system which promotes transparency. From an audit perspective, Incent provides us with the reports and data we need to provide to our auditors.

Incentivized

The devil is in the detail. It's not intuitive to use, also not for Sales employees. You need to train them. For superusers like me you need a lot of training to administrate the system. It has a lot of functionalities and complexity like staging and upload orders, reset triggers, updating & creating rate tables. A lot of formulars are necessary to learn.

Xactly Incent is always available, they have planned monthly maintenance on Friday nights but are very proactive to communicate it. Monthly maintenance is useful as they address any bugs and also are constantly upgrading the user interface to make it easier to use.

Incentivized

Xactly Incent performs extremely well. I have not experienced it "slowing down" when usage is heavy. This is particularly true when it comes to the regular recalculation of credits and commissions. It is not uncommon for Xactly to be dealing with hundreds of thousands of orders/credits in a pay period, but the system handles it well. Xactly recently changed their calculation engine and the speed for regular refreshes increased significantly.

Incentivized

They take the time to understand the system. They keep us updated on the status of our cases. Finally, their continued follow up ensuring the initial issue was resolved is very nice. They will not close the case out until they have confirmed that our issue has been completely resolved and fixed.

Incentivized

It was great, good explanations and good training material provided, we were able to get a really good idea of how to use the system. I also think that it was enough time to learn how to setup the system.

Incentivized

Xactly offers training on new releases on a monthly basis and training on basic principles regularly via registration. My experience with both is that they do not provide the in-depth knowledge necessary to truly master the system and advanced courses still do not go to the level needed to autonomously manage the system and plans. Professional services are a large part of any cloud based service such as Xactly and I feel a reliance on such paid consulting services is a great money-maker for Xactly.

We have been satisfied with the implementation overall. The person from Xactly professional team was on our site to support the implementation and give us guides and instructions on how to operate the system in our case. it was really helpful moments. We have learned what and how to test Xactly Incent

Incentivized

I have been working on Incent since one year. I found it to be the greatest tool for calculating commissions. From credits to commissions to sketches, the system has it all, including the ability to conduct reports and statistics. It has a lot of features and customizations that are necessary for creating complex commission plans and calculating commissions. I enjoy its modern and user-friendly interface that makes the product more fascinating. Furthermore, the team's latest updates are excellent and make the product more effective and friendlier

Incentivized

It's very flexible. In most cases it can be adapted to your needs by programming which may cost extra money. We have a lot of different complans and close to 1.000 employees using Xactly in EMEA. It's mainly used by Sales and Finance

• The efficiencies gained by moving from reports and spreadsheet alone has earned us a positive ROI.
• SAP Commissions speed to the market allows us to quickly and cheaply change our direction to meet market demands.
• Our sales force's engagement has drastically improved. We are now paying monthly instead of quarterly and have earned their trust.

• We are able to quickly and easily identify duplicate credit and commission calculations through data extracts in Incent.
• We have literally saved hundreds of thousands of dollars by identifying gaps in our sales operations processes, which were giving multiple people credits on the same deals, across multiple GEOs.
• We have cut processing time by 75% through Xactly Incent automations versus calculating manually in Excel.

Incentivized